934 Process Training Jobs - Page 16

Key Responsibilities Manage basic process metrics such as throughput, FAP, CSAT scores, call quality, and product test scores Provide agent-level feedback on quality and product performance Report basic escalations to supervisors for timely resolution Conduct BQM, refreshers, calibrations, NHT, TNA, TNI, OJT, and mock calls as part of training initiatives Maintain clear documentation, training records, and escalation logs Demonstrate effective leadership, mentoring, and team-building capabilities Communicate effectively across all management levels Strategize and implement solutions for process and performance improvement Manage multiple schedules, priorities, and team needs efficiently Ensure strong awareness of both process and product

Candidate should have experience working as a Process Training in Claims adjudication process for US Healthcare Shift - US rotational shifts Work Location - Chennai / Bangalore Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Swapna @ 7411718707 for more details.

We are seeking dynamic and motivated Insurance Trainer who will be responsible for training new joiners and existing employees on products across Health and Life. Youll play a key role in developing strong product understanding, manage sales quality, sales communication, and MIS across the sales team. Key Responsibilities: Deliver engaging classroom and virtual training sessions across Health and Life Insurance products and sales journey. Conduct Product and refresher training programs. Use role plays, case studies, and assessments to reinforce learning. Ensure that training content is in line with company standards and maintain training records. Provide performance feedback and suggest developmental interventions for sales team. Monitor and Evaluate training effectiveness through assessments, feedback, and call audits. Collaborate with Quality Assurance and Operations to identify training needs and performance gaps. Requirements: Bachelors Degree in any discipline. 1-2 years of experience in training/sales/training coordination. Good command on language and training delivery. Excellent communication and facilitation skills. Ability to handle both classroom and on-the-floor coaching. Proficient in MS Office (PowerPoint, Excel) and CRM/Call Monitoring tools.

Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve the productivity. Coordinate training schedule, set up, creation of training materials and follow-up Training new employees in areas including sales training, product knowledge, customer communications and internal systems Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainee's performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc. Require to travel for 15-20 days in a month in mentioned and nearby locations. Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in English, Hindi. Qualifications Training Needs Analysis and New Hire Training skills Presentation and Analytical Skills Strong Communication skills Experience in instructional design and training methodologies Ability to assess training effectiveness and adapt training programs accordingly Strong organizational and time-management skills Previous experience in the insurance or financial services industry is a plus Share my CV and some details via WhatsApp as requested. You can reach me at 9934827654. Here are my details: Name: [Your Name] Email Address: [Your Email Address] Experience: [Your Experience] Current CTC: [Your Current CTC] Location: [Your Location] Current Company: [Your Current Company] Language: [Language] Notice Period: [Your Notice Period] I have also sent my CV to sumankumari1@policybazaar.com.

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve the productivity. Coordinate training schedule, set up, creation of training materials and follow-up Training new employees in areas including sales training, product knowledge, customer communications and internal systems Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainee's performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc. Require to travel for 15-20 days in a month in Kolkata and nearby locations. Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in English, Hindi. Qualifications Training Needs Analysis and New Hire Training skills Presentation and Analytical Skills Strong Communication skills Experience in instructional design and training methodologies Ability to assess training effectiveness and adapt training programs accordingly Strong organizational and time-management skills Previous experience in the insurance or financial services industry is a plus Interested candidates may please reach out to HR Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com Regards, Himanshi Verma || Human Resource 9069719390

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve the productivity. Coordinate training schedule, set up, creation of training materials and follow-up Training new employees in areas including sales training, product knowledge, customer communications and internal systems Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainee's performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc. Require to travel for 15-20 days in a month in Kolkata and nearby locations. Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in English, Hindi. Qualifications Training Needs Analysis and New Hire Training skills Presentation and Analytical Skills Strong Communication skills Experience in instructional design and training methodologies Ability to assess training effectiveness and adapt training programs accordingly Strong organizational and time-management skills Previous experience in the insurance or financial services industry is a plus Interested candidates may please reach out to HR Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com Regards, Himanshi Verma || Human Resource 9069719390

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve the productivity. Coordinate training schedule, set up, creation of training materials and follow-up Training new employees in areas including sales training, product knowledge, customer communications and internal systems Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainee's performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc. Require to travel for 15-20 days in a month in Kolkata and nearby locations. Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in English, Hindi. Qualifications Training Needs Analysis and New Hire Training skills Presentation and Analytical Skills Strong Communication skills Experience in instructional design and training methodologies Ability to assess training effectiveness and adapt training programs accordingly Strong organizational and time-management skills Previous experience in the insurance or financial services industry is a plus Interested candidates may please reach out to HR Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com Regards, Himanshi Verma || Human Resource 9069719390

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve the productivity. Coordinate training schedule, set up, creation of training materials and follow-up Training new employees in areas including sales training, product knowledge, customer communications and internal systems Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainee's performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc. Require to travel for 15-20 days in a month in Kolkata and nearby locations. Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in English, Hindi. Qualifications Training Needs Analysis and New Hire Training skills Presentation and Analytical Skills Strong Communication skills Experience in instructional design and training methodologies Ability to assess training effectiveness and adapt training programs accordingly Strong organizational and time-management skills Previous experience in the insurance or financial services industry is a plus Interested candidates may please reach out to HR Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com Regards, Himanshi Verma || Human Resource 9069719390

Woodrock Infotech _ Kolkata _ Hiring for Process Trainer * Job Responsibilities - Ensure successful execution of training needs Measure program training effectiveness Conduct Monthly Business Reviews, Quarterly Business Reviews & Weekly Business Reviews to track performance. Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Participate in Internal & External Calibrations Manage Knowledge Check for New Hires & Production Staff Should be aware about terminologies like TNI, TNA, BQM, Throughput etc. Knowledge, Skills and abilities - Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Open to Work in 24X7, 6 days working Rotational Desired Candidate Profile - Education 12 pass is mandatory Min 1 years experience as a Trainer (Mandate) Strong understanding of and experience in product training in domestic / International BPO domain Looking for immediate joiners Interested candidates contact Kathakali@ 9836272131 or share CV to kathakali.rahman@woodrockgroup.in Role & responsibilities

Group Manager (B1) - TrainingJob Summary - To oversee the creation, management and execution of training in the relevant business vertical. To ensures the successful integration of training and development programs so that employees can competently meet the business needs of the business. To supervise the training and development section of the business. To be responsible for coaching, mentoring and leading training managers. To innovate and implement best in class practices in the field of training.Key Responsibilities:~ Liaising with the client to understand training needs for a certain project and effectively implementing tailor made training programs to assist successful transition of the project~ Ensuring strict and absolute compliance to the training governance plan of the business~ Reviewing and updating the governance plan as applicable~ Identifying training and development needs within a business through job analysis, appraisal schemes and regular consultation with business managers and human resources departments~ Designing and expanding training and development programs based on both the business and the individuals needs~ Working with a team to produce programs that are satisfactory to all relevant parties in an business, such as front line staff, line managers, managers and senior managers~ Developing effective induction programs~ Conducting appraisals~ Managing the delivery of training and development programs and, in a more senior role, devising a training strategy for the business~ Monitoring and reviewing the progress of trainers through one on one reviews~ Ensuring that statutory training requirements are met (e.g., ISO requirements)~ Evaluating trainers and training & development programs~ Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment~ Helping line managers, trainers and training managers to solve specific training problems, either on a one-to-one basis or in groups~ Keeping up to date with developments in training through research, relevant forums and attending relevant courses~ Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages~ Researching new technologies and methodologies in workplace learning and presenting this research~ Deliver one on one coaching and provide feedback whenever requiredTo conduct all trainings as per plan for F&A in verticals like Manufacturing, Retail, etc.To support trainers in conducting the trainingTo prepare and maintain various process/Training related documents in EnglishTo maintain the database for all the trainings conducted over the last 2-3 yearsTo provide relevant data as and when necessary, To adhere to the requirements of supervisors.To create contents of the process as per the training and process requirements. 2.2 DETAILED DUTIES AND RESPONSIBILITIES, wherever applicable Key Responsibility IndicatorsPeople Related: Managing people to achieve the set goals. Succession plan Attrition VOE Learning and Training Development Engagement activities Defining goals or objectives for TrainersProcess Related: Monitor Training related progress for operations Timely resolution of client queries if any is raised on knowledge management Drive Continuous improvement initiatives in collaboration with operations Ensure that the training process meets the ISO Compliance Ensure completion of the Internal and External Calibration sessions Develop and maintain Client and internal stakeholder relationship Qualifications Qualification: Commerce Graduate Experience: 5-12 years of work experience in F&A with Commerce degree Only DM and above can apply

Experience in used LCV / SCV finance Ability to work on smart phone Working knowledge of English Responsibilities Identifying prospect customers (small Truck operators) Verifying the customer details on field Collecting documents from customer / coordination with RTO / agents / partners Accurate collection of Processing and Insurance fees Updating details in the app on the mobile Complete follow-up with Client in terms of monthly repayment.

Recruitment Training Specialists Location: Tiruchirappalli or Trichy, India. Welcome to DivIHN! We are looking for an outstanding Training Specialist to join our team and contribute to creating a supportive and engaging environment for our valued trainees. This full-time role reports directly to the Training Manager and is responsible for training and mentoring trainees. The preferred location is Trichy (Tiruchirappalli). Here is a brief introduction to DivIHN before we discuss the job and the ideal candidate we are seeking. DivIHN (Divine) is a Chicago-based technology consulting firm founded in 2002. We present ourselves and deliver as the Expert Advisor, Solution Provider, and True Partner of our Clients. Our Clients know that we are committed to their holistic success; that we can be counted upon to deliver, always; they have enabled us to be true to our core purpose: Positively Impacting Lives, one interaction at a time. Our business focus is Success and Transformation of our Clients. Our culture is "Seeking Excellence, with Grace". The value system espoused by DivIHN is Honesty, Commitment, Excellence, and Grace. Our services include: Digitalization Business Technology Transformation Cybersecurity Consulting Operations and Management Talent Mobilization Our Specializations include: Enterprise Architecture Salesforce Microsoft Cybersecurity Analytics with AI/ML We differentiate ourselves by our holistic approach to solutions, our Value Delivery Model founded on 4 levels of Leadership, our Culture of seeking Excellence with Grace, and our pioneering effort in developing specialist communities. About DivIHN's Recruitment Training Program: At DivIHN, we are deeply invested in the growth and success of our recruitment professionals at every level, from entry-level talent to seasoned recruiters. Our Recruitment Training Program is designed to provide structured, hands-on learning that empowers individuals with the knowledge, tools, and confidence needed to excel in the dynamic world of talent acquisition. Led by an experienced Recruitment Trainer, the program combines practical instruction, real-world scenarios, and mentorship to develop critical skills in sourcing, screening, client engagement, and candidate management. Beyond technical capabilities, the program also fosters strategic thinking, ethical recruitment practices, and professional development. Whether you are new to the field or looking to sharpen your skills, DivIHNs' Recruitment Training Program is a platform for continuous learning, career advancement, and impactful contribution to our clients' success. Who are we looking for? DivIHN's Recruitment Training Program is designed to train and develop those professionals who possess a strong desire and motivation to succeed, to become successful talent acquisition specialists, and to put them on a path to evolve into impactful leaders in an energetic and rewarding environment. What are your growth opportunities? We have enabled our top performers to become very successful Lead Trainers, Training Managers, L&D Managers, and other leadership opportunities. What we are looking for, or Key Responsibilities: Training Development: Designing training materials tailored to different levels of recruiters (junior to senior). Creating specialized content on sourcing, interviewing, candidate assessment, and onboarding. Conducting Workshops : Leading workshops, webinars, and classroom training sessions to enhance recruiter skills. Focusing on topics such as effective candidate sourcing, interview techniques, building relationships with hiring managers, and recruitment best practices. Coaching & Mentoring: Offering one-on-one coaching sessions for recruiters to address specific challenges. Guiding on improving phone screening, negotiation, and closing skills. Performance Evaluation: Assessing the progress of recruiters by tracking their key performance indicators (KPIs). Conducting mock interviews, role plays, and simulations to improve practical recruitment skills. Staying Updated on Trends: Ensuring that the team is up to date with recruitment trends, technology, and legal considerations. Teaching recruiters to adapt to changing markets, diversity hiring, and using AI/ATS tools. Essential Skills: Communication: Ability to explain complex concepts clearly and confidently. Industry Knowledge: In-depth understanding of recruitment processes and best practices . Leadership: The Capability to motivate and guide others toward achieving recruitment goals. Training Techniques: Familiarity with various learning methods (e.g., instructor-led training, e-learning, blended learning). Qualifications: Experience in recruitment, often with a focus on specific industries or recruitment types (e.g., IT, engineering). Certification or background in training or human resources (optional but preferred). Strong interpersonal skills for coaching and mentoring . Culture Fit: DivIHN promotes a culture of seeking Excellence with Grace. The value system in DivIHN is Honesty, Commitment, and Relationships. The Consultant Care Specialist will be required to be a good fit to our desired culture and possess a value system consistent with DivIHN's value system. If you're excited or curious to apply, feel free to reach out to klakshmanan@divihn.com or ssakthivel@divihn.com

Maintaining and up keeping of all lab equipment & accessories of asssigned lab & timely calibrations of the lab equipment as per schedule through Maintenance In-charge of the Centre Evaluation & efficiency rating of lab exercises of relevant trainees Required Candidate profile Ensure Good Housekeeping (5s) of assigned lab and of allotted areas. Coordinator for section quality circle.

Hiring for process trainer Skills- Process Trainer, Training, Product Trainer Min- 4 Years of Experience Salary- Upto 6.5 LPA Location- Gurgaon NP- Immediate joining Contact- Aparupa (9311697179) Aparupa.imaginators.com

Responsibilities: Will be section in charge for a section. Will be in charge of allotted Lab labs Maintaining and up keeping of all lab equipment and accessories of asssigned lab and timely calibrations of the lab equipment as per schedule through Maintenance In-charge of the Centre. Theory classes handling for allocated classes as per the syllabus. Evaluation and efficiency rating of lab exercises of relevant trainees. Trainees theory file evaluation of the subject handled. To prepare failed students in subject handled to appear in supplementary examination by making plan (timetable), conducting preparatory tests before supplementary exam and presenting the progress of failed trainees report in MRM. To maintain relevant IMS documents related to the assigned work. Sbmission of all necessary information in connection with unit level meeting to IMS coordinator through Department head by 1st week of the month. To do the mentoring of the concerned trainees and maintaining the records pertaining to that. Coordinator for section quality circle. Authorities to check : Activity Display of all the trainees of a section Time book of all the trainees of a section. Lab manuals and Theory files of all the trainees for the subjects handled. To recommend for trainees leave vacation and outgoing pass Pls mention this

We Are Hiring Process Trainer | Lucknow (BPO Industry) Location : Lucknow Position : Process Trainer Shifts : Rotational Salary : Best in Industry Company : Renowned BPO Brand What We’re Looking For: Minimum 1 year of experience as a Process Trainer (must be on paper) Total BPO experience is mandatory Should have basic knowledge of Chat Process Excellent communication & facilitation skills Flexible with rotational shifts Immediate joiners Excellent Verbal and Written Communication Strong command over spoken English Key Responsibilities : Deliver process training to new hires and existing teams Conduct refresher and upskilling sessions Ensure training effectiveness through assessments Coordinate with operations for on-the-floor training needs Maintain training reports and feedback documentation Work with QA/Operations teams to improve performance Keep content updated as per process/client changes Interested candidates can apply immediately by contacting us on 8657002723

Apply Now Job Title Supervisor, Communications Training Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Key Responsibilities Build and sustain professional and communication skills for the accounts VA trainers Post TTT certification deliver at least 1 batch every half-year during Process Training Identify Learning needs of agents/ any other learners/ business as a learning consultant Design training curriculum using the principles of Instructional Design Work closely with the Floor Support and Voice & Accent teams to use materials (e g recorded calls) from businesses in training and to customize training according to the Project/process Observe and evaluate trainee performance during real time training sessions Conduct 1:1, TEP and RTR activities for all communication ad soft skills trainers once every month Track and maintain batchwise attendance and certification records for audit purposes Conceptualize, plan and execute training and skilling initiatives for the floor colleagues Initiate and participate in the projects of the team and the department Create refresher and huddle content every month and track floor penetration every week based on the TNA/TNI based on audit results (Quality and VA) from the previous month Should be willing to work in 24/7 shifts (Day and Night Shifts Rotational) Offer Root Cause Analysis for the Bottom Quartile category and create content for the said group Ensure the training is closed for the target audience every month When not involved in batches (during hiring freeze) must dedicate time in bolstering and reengineering content for the floor Maintain key MIS related to all the above activities Desired Skills Ability to clearly articulate to the management -various initiatives and reports Good analytical skills High level of proficiency in Power Point and Excel Planning and Organizing Skills Excellent verbal and written communication skills Should be willing to work in shifts along with the team in customer business time Overall, should be a good team player with willingness to learn and drive to achieve Adequate understanding of training procedures, methods, and techniques Experience in delivering training (ILT and Virtual) Reporting skills To create presentations and data interpretation Publishing presentations/ for weekly, monthly and quarterly reviews Graduate/Postgraduate Relevant experience of 1-2 years Disclaimer 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities ' Location: IND Bangalore Karle Infra Pvt Ltd, IT/ITES SEZ, 4th Floor, HUB-4 Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Role and key responsibilities Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities Accountable for achieving individual training performance metrics Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required) Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive classroom training, and written job aids Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures Key skills and knowledge Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable Self-starter, sense of urgency, and works well under pressure Strong attention to detail Sense of professionalism and ability to develop good relationships Preferred candidate profile Looking for Immediate joiners or with 30 days of Notice period

Roles and Responsibilities Develops new computer-based activities, custom online learning interactions, online courses, and interactive assessments with minimal technical supervision using writing, graphic design, branding, image editing, document formatting, animation, video, audio, eLearning authoring, web, portal, and assessment develop skills and tools. Utilizes communication skills to accurately understand the education needs and goals of others. Partners with content experts to select learning strategies, media, implementation methods and evaluation methods that engage employees and promote meaningful learning. Acts as a project lead and mentor to encourage the development of eLearning skills other associates. Manages time, resources, and priorities to meet quality standards, project timelines, and learning outcomes. Utilizes communication, technical and reporting skills to implement and track online materials using a learning management system and related websites technologies. Provides support for existing educational materials, courses, websites, and systems as directed. Perform physical preparation of eLearning training including production and maintenance of course materials and evaluations inside the R1 digital platform, the learning management system, and other platforms. Understands workflow, policies and procedures related to end user role and work with Subject Matter Experts to ensure the most current information is being conveyed. Qualifications Graduate in any discipline from a recognized educational institute (Except B.Pharma, M.Pharma, Regular MBA, MCA B.Tech Freshers') Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook Location - Hyderabad,Chennai,Noida,Gurugram

Roles and ResponsibilitiesDevelops new computer-based activities, custom online learning interactions, online courses, and interactive assessments with minimal technical supervision using writing, graphic design, branding, image editing, document formatting, animation, video, audio, eLearning authoring, web, portal, and assessment develop skills and tools.Utilizes communication skills to accurately understand the education needs and goals of others.Partners with content experts to select learning strategies, media, implementation methods and evaluation methods that engage employees and promote meaningful learning.Acts as a project lead and mentor to encourage the development of eLearning skills other associates.Manages time, resources, and priorities to meet quality standards, project timelines, and learning outcomes.Utilizes communication, technical and reporting skills to implement and track online materials using a learning management system and related websites technologies.Provides support for existing educational materials, courses, websites, and systems as directed.Perform physical preparation of eLearning training including production and maintenance of course materials and evaluations inside the R1 digital platform, the learning management system, and other platforms.Understands workflow, policies and procedures related to end user role and work with Subject Matter Experts to ensure the most current information is being conveyed.QualificationsGraduate in any discipline from a recognized educational institute (Except B.Pharma, M.Pharma, Regular MBA, MCA B.Tech Freshers') Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Roles and ResponsibilitiesDevelops new computer-based activities, custom online learning interactions, online courses, and interactive assessments with minimal technical supervision using writing, graphic design, branding, image editing, document formatting, animation, video, audio, eLearning authoring, web, portal, and assessment develop skills and tools.Utilizes communication skills to accurately understand the education needs and goals of others.Partners with content experts to select learning strategies, media, implementation methods and evaluation methods that engage employees and promote meaningful learning.Acts as a project lead and mentor to encourage the development of eLearning skills other associates.Manages time, resources, and priorities to meet quality standards, project timelines, and learning outcomes.Utilizes communication, technical and reporting skills to implement and track online materials using a learning management system and related websites technologies.Provides support for existing educational materials, courses, websites, and systems as directed.Perform physical preparation of eLearning training including production and maintenance of course materials and evaluations inside the R1 digital platform, the learning management system, and other platforms.Understands workflow, policies and procedures related to end user role and work with Subject Matter Experts to ensure the most current information is being conveyed.QualificationsGraduate in any discipline from a recognized educational institute (Except B.Pharma, M.Pharma, Regular MBA, MCA B.Tech Freshers') Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Roles and ResponsibilitiesDevelops new computer-based activities, custom online learning interactions, online courses, and interactive assessments with minimal technical supervision using writing, graphic design, branding, image editing, document formatting, animation, video, audio, eLearning authoring, web, portal, and assessment develop skills and tools.Utilizes communication skills to accurately understand the education needs and goals of others.Partners with content experts to select learning strategies, media, implementation methods and evaluation methods that engage employees and promote meaningful learning.Acts as a project lead and mentor to encourage the development of eLearning skills other associates.Manages time, resources, and priorities to meet quality standards, project timelines, and learning outcomes.Utilizes communication, technical and reporting skills to implement and track online materials using a learning management system and related websites technologies.Provides support for existing educational materials, courses, websites, and systems as directed.Perform physical preparation of eLearning training including production and maintenance of course materials and evaluations inside the R1 digital platform, the learning management system, and other platforms.Understands workflow, policies and procedures related to end user role and work with Subject Matter Experts to ensure the most current information is being conveyed.QualificationsGraduate in any discipline from a recognized educational institute (Except B.Pharma, M.Pharma, Regular MBA, MCA B.Tech Freshers') Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Urgent Opening for Sr Manager-Inbound -Sales/Operations Posted On 16th Jul 2015 01:10 PM Location Gurgaon Role / Position Sr Manager Inbound Sales Experience (required) 10 years Description Our Client was nominated by NASSCOM amongst the top 100 IT innovators of 2007.Our client is one of leading innovative travel solutions company offering cutting edge technological solutions in Travel space Sr Manager Inbound Sales( minimum of 10 years of experience) Location :Gurgaon Candidate Profile Responsible for the Team Target,RoasterAdherence,Team briefings,Giving inputs on Process Training,Process related updates, handling escalations,customer retention. 10+ years of experience with some reputed Inbound tour operators. Knowledge of popular Indian tourist destinations Good experience of hotel contracting Good communication skills (written/oral) Good PR with Indian Hoteliers is a must Please let me know whether you would be interested Send Resumes to sbharathwajan.expertiz@gmail.com -->Upload Resume

Key Deliverables: Deliver end-to-end onboarding and process training in banking operations Design and update training materials, SOPs, and assessments per business needs Track trainee progress, provide coaching, and conduct performance evaluations Partner with operations and QA teams to ensure process alignment and compliance Role Responsibilities: Conduct refresher and cross-skill training based on performance gaps Customize training delivery for varied learner profiles Maintain accurate training documentation and reports Support change management and knowledge transition initiatives

Key Deliverables: Deliver end-to-end onboarding and process training in banking operations Design and update training materials, SOPs, and assessments per business needs Track trainee progress, provide coaching, and conduct performance evaluations Partner with operations and QA teams to ensure process alignment and compliance Role Responsibilities: Conduct refresher and cross-skill training based on performance gaps Customize training delivery for varied learner profiles Maintain accurate training documentation and reports Support change management and knowledge transition initiatives