600 Process Training Jobs - Page 10

We're seeking an experienced Customer Care Executive Trainer to design, deliver, and evaluate training programs for customer care representatives. The ideal candidate will have expertise in customer service, training delivery

We're seeking an experienced Customer Care Executive Trainer to design, deliver, and evaluate training programs for customer care representatives. The ideal candidate will have expertise in customer service, training delivery

We're seeking an experienced Customer Care Executive Trainer to design, deliver, and evaluate training programs for customer care representatives. The ideal candidate will have expertise in customer service, training delivery

Looking for Process Trainers with excellent communication and presentation skills. Strong training basics with the ability to work under pressure. Perform training sessions with new employees/Associates. Able to communicate in Hindi & English. Required Candidate profile Knowledge about Mobile & IT industry & any regional languages would be preferred. Able to respond quickly and logically on mails. Can create PPT’s after understanding any process. Open to travel. Perks and benefits Best in the industry

Job Summary: We are seeking a dynamic and experienced Pharma Training Manager to lead the learning and development initiatives for our pharmaceutical sales and marketing teams. The candidate will be responsible for designing, implementing, and evaluating training programs to enhance product knowledge, selling skills, compliance, and overall field force performance. Key Responsibilities: Develop and deliver effective induction programs for new hires in the sales and medical teams. Create and conduct product training, refresher courses, soft skills, and selling skills modules. Collaborate with marketing and medical affairs to align training content with current strategies and scientific updates. Identify training needs through surveys, field visits, performance analysis, and feedback from stakeholders. Design e-learning modules and manage LMS (Learning Management System), if applicable. Monitor and evaluate the effectiveness of training programs through assessments, feedback, and field performance improvement. Coach and mentor field force and first-line managers for capability building. Organize national and regional training workshops, sales meets, and external certification programs. Ensure training compliance with regulatory guidelines and SOPs. Stay updated on industry trends, competitors, and advancements in pharmaceutical education. Qualifications & Skills: Bachelors or Masters degree in Pharmacy / Life Sciences / Medicine / or related field. MBA in Marketing or HR (preferred). 6–10 years of pharma experience with at least 3 years in training or L&D roles. Strong knowledge of pharma sales processes, therapy areas, and compliance norms. Excellent communication, presentation, and interpersonal skills. Proficient in MS Office; exposure to LMS, e-learning platforms, and digital tools is a plus. Willingness to travel (nationally) as needed. Preferred Attributes: Prior field experience in pharma sales or product management. Certification in training or instructional design. Passion for learning and people development. Analytical mindset to measure training impact. Salary: MAXIMUM LIMIT CTC UPTO 12 LPA TO 15 LPA- SUBJECT TO CURRENT CTC . Suitable candidates can expect 10 to 30%hike depend upon current CTC.

Soft Skills Trainer Location: Pune Graduate Total 5 years exp in BPO and Min 2 years as Soft Skill Trainer- On Paper Salary: Up to 6.5 LPA 6 Days working Rotational Day Shift Excellent Communication Skills Contact @9988352892 HR Sonali Required Candidate profile Conduct engaging Soft Skill Training sessions Perform TNI and TNA to design effective learning paths Create and deliver structured Training Modules Monitor and improve Throughput.

Role & responsibilities Training Delivery : Conduct new hire training on domain, communication, soft skills, and travel induction. Hiring & Onboarding : Identify and hire candidates matching client and process expectations. Performance Management : Take end-to-end ownership of training throughput, certification, and early production performance. Reporting : Share internal and client training reports accurately and on time. Content Creation & TNI : Conduct Training Need Identification and update pre-process modules accordingly. Knowledge Management : Implement monthly floor checks, refreshers, and upskill programs. Stakeholder Engagement : Effectively coordinate with internal teams and clients. Coaching & Development : Design and deliver interventions including one-on-one coaching, classroom sessions, and on-floor activities. Preferred candidate profile Training Delivery : Conduct new hire training on domain, communication, soft skills, and travel induction. Hiring & Onboarding : Identify and hire candidates matching client and process expectations. Performance Management : Take end-to-end ownership of training throughput, certification, and early production performance. Reporting : Share internal and client training reports accurately and on time. Content Creation & TNI : Conduct Training Need Identification and update pre-process modules accordingly. Knowledge Management : Implement monthly floor checks, refreshers, and upskill programs. Stakeholder Engagement : Effectively coordinate with internal teams and clients. Coaching & Development : Design and deliver interventions including one-on-one coaching, classroom sessions, and on-floor activities. If this opportunity aligns with your career goals, please share your updated CV at rimjhim.sharma@crescendogroup.in .

We are seeking an experienced and qualified Freelance German Language Trainer to provide high-quality language training to our candidates. The ideal candidate should have Fluency in Japanese and English language, with a strong background,

We are seeking an experienced and qualified Freelance Japanese Language Trainer to provide high-quality language training to our candidates. The ideal candidate should have Fluency in Japanese and English language, with a strong background,

A leading provider of Business Process Management (BPM) and IT solutions Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook) Job Location: Mumbai, Bhayandar Shifts: Rotational Day Shifts Workdays: 6 days Required Candidate profile RAG analysis Conducting TNIs, Refreshers, PKTs and driving learning completion Minimum 1 year as a Trainer. Any queries/yash@peshrgmail.com/7387026701

We are seeking an experienced and qualified Retail Trainer to provide high-quality training to our candidates. The ideal candidate should have Fluency in English language & Hindi, with a strong background in Training

We are seeking an experienced and qualified Retail Trainer to provide high-quality training to our candidates. The ideal candidate should have Fluency in English language & Hindi, with a strong background in Training

We are seeking an experienced and qualified Retail Trainer to provide high-quality training to our candidates. The ideal candidate should have Fluency in English language & Hindi, with a strong background in Training

We are seeking an experienced and qualified Retail Trainer to provide high-quality training to our candidates. The ideal candidate should have Fluency in English language & Hindi, with a strong background in Training

We are seeking an experienced and qualified Retail Trainer to provide high-quality training to our candidates. The ideal candidate should have Fluency in English language & Hindi, with a strong background in Training

Role & responsibilities Conduct new hire training (NHT) and refresher sessions for employees. Develop and update process training materials based on client requirements. Facilitate mock calls, role-playing exercises, and real-time coaching to enhance agent performance. Monitor quality metrics and provide feedback to improve efficiency. Collaborate with operations and quality teams to identify training needs. Ensure compliance with industry regulations and company policies. Maintain training records and assess the effectiveness of training programs. Preferred candidate profile 4-7 years of experience as a Process Trainer in a BPO setup. Strong communication and presentation skills. Ability to analyze performance gaps and implement training solutions. Familiarity with call center operations, CRM tools, and customer service best practices. Bachelor's degree in Business, Communication, or a related field (preferred). Willingness to work in rotational shifts, including night shifts.

Deliver induction training for all new joiners, conduct training assessment and collect post training feedback from participants Monitor OJT performance on daily basis and handhold them whenever any support required Prepare monthly report for MIS

Skills Required Strong communication, interpersonal, and organizational skills. Ability to work independently and as part of the team. Handle multiple tasks and prioritize effectively. Understanding of different training methodologies, learning principles and content designing. Proficiency in MS Office tools (PPT, Excel, Word etc.) Display professional, positive, service-oriented attitude. Be self-motivated and able to perform efficiently and effectively with minimum supervision. Credit Industry experience will be an added advantage. Job Responsibilities The Training Asst. Manager is responsible for managing Training officers & Line trainers for the designated processes aligned. He/she administers/supervises the training for new hires and existing employees to the standards agreed between our clients and Operations. Should be able to support & deliver effective batches during Ramps / Special requirements of business. Mentor and Coach, a team of trainers on a regular basis and evaluate their performance against each KPI. Ensure and maintain better post training effectiveness to deliver business KPIs for the trained batches month on month. Need to govern process refresher training to improve performance of bottom performers. Attend calibration on weekly/monthly basis to ensure knowledge level is at par with teams. Attend and Present Daily/monthly / weekly reviews with Internal and External Stakeholders. Regular to office and maintain professional etiquettes Mainly responsible for overseeing and managing the work of the trainers. Maintain Batch File & Dashboards, Monitoring and maintain training records.(Attendance, Movement, Attrition ) in the BEST framework. The training programs and activities developed need to be aligned to business goals and client satisfaction. Managing specific data, compliance adherence, content development, driving engagement activities to improve performance and retention is critical to this Role. The Asst. manager is also responsible for identifying gaps between the training program and operational requirements, recommending, and implementing solutions. Manage other KPIs like TQ, yield, etc. Managing batch level compliance on activities and sharing reports as per timeline Need to conduct dip checks, briefings, awareness sessions. Maintain current knowledge of industry developments, productions, and involvement in network communication. Record statistics, performance levels and other reports. Needs to be flexible to cater to business requirements i.e., Shift timings, Movement across locations etc. Critical Competencies Stakeholder Management Performance Management Measuring Training Effectiveness Facilitating Effective Meetings Application of Lean Six Sigma principles Excellent Coaching & Mentorship

Required : Process Trainer Location: Pan India Age - Min: 22 - 32 years Should be physically fit and be open for extensive travelling on a monthly basis. Qualification: Graduate in Science/Engineering stream. Minimum 2 - 5 years overall experience in Process training Excellent interpersonal skills, soft skill aptitude and service oriented attitude towards all team mates. Open to work in various clusters, regions and openness to travel basis requirement. Hindi & English language fluency is must . Preferably from Jabalpur . Only Male trainer is required. Must possess a complete knowledge and understanding of products and quality guidelines for all clients programs. To provide weekly MIS and reports to client on the status/progress of field training and resource utilization. Trainers to provide field training reports as per client schedule and formats Conduct training, refreshers and skill building program Must read, write and speak English , Hindi, & as per locality. Completion of all required forms and reports within the time frame allocated. Must have Retail background Responsible for quality and performance factors of trainees against client goal within OJT/Nesting Period If interested, kindly share your resume on deepak.7.abhyankar@niit.com / bhakti.7.khanvilkar@niit.com

Role & responsibilities This role requires a wide variety of strengths and capabilities, including: Should be graduate from recognized university Mandatory 2 years of US Mortgage experience in Origination specifically Pre Underwriting / Conditions review Prior team handling experience is a must Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills Ability to work in a flexible and production-oriented environment Good interpersonal skills Good understanding of key back-office operations metrics Good analytical skill Good knowledge of Excel (Core Statistics, Trend Analysis, Trending, Ratio Analysis, Formulas etc.) Good planning skills Good balance between people, process & clients Good client management & relationship building skills Ability to work in 24/7 process and mostly in US based shift pattern Open to Work from Office Team lead experience is must. For more details please reach out Menaga-9019730400

About Fibe (formerly EarlySalary) : Fibe is a leading consumer lending app in India, catering to young, tech-savvy, and aspirational consumers. It offers a range of financial products, including cash loans, and sector-specific loans in areas like healthcare, education, and green finance, making financial solutions more accessible. Fibe has grown rapidly and is now a market leader in serving middle-income and underserved groups. Recently upgraded to A- by CARE Ratings, Fibe has access to funding from major banks and NBFCs. With over 7 million loans disbursed, totaling Rs. 26,000 Cr+, Fibe is ISO/IEC 27001 certified for information security. Winner of BW Festival of Fintech Lending Platform of the Year (Gold) and Fintech Brand of the Year (Silver) ET Healthcare Awards 2024 - Excellence in Affordable Healthcare Financing Entrepreneur 2024 Founder of The Year & Best Innovation in Financial Services Winner of G20 Digital Innovation Alliance Best Startup in Fintech Great Place to Work Certified Role: Assistant Manager - Training Core Responsibilities: Design and deliver training programs related to Loans, BNPL, and Fintech regulations . Develop high-quality PowerPoint presentations that enhance learning effectiveness. Create fresh, engaging, and interactive content for training materials, manuals, and e-learning modules. Conduct live sessions, webinars, and workshops for different teams, including sales, customer support, and collections teams . Evaluate training effectiveness through feedback, assessments, and continuous improvement. Stay updated on industry trends, regulatory changes, and Fintech innovations to integrate them into training modules. Collaborate with stakeholders to understand business needs and tailor training programs accordingly. Key Skills & Experience Required: Expertise in PowerPoint ability to design visually appealing and informative slides. Strong content creation skills – ability to develop comprehensive training materials . Experience in Fintech – especially in Cash Loans & BNPL products. Experience with LMS (Learning Management Systems) and e-learning tools and AI web tools that cater to training requirement Excellent communication and presentation skills. Basic excel reporting skills Previous experience as a Trainer in BFSI / Fintech / Loan & BNPL sector . Familiarity with financial products, lending processes, and compliance regulations. Ability to adapt training methods to suit different audiences.

Looking for candidate who have recent 2-3 yrs. of experience of Process trainer Candidate should have 1-2 yrs of experience of Domestic/ International Voice process experience. Candidate should be ready for WFO Candidate should be ready for Night Shifts Office Location bommanahalli Cab Facility will be provided HR Subhijeetsingh Gahilot subhijeet_g@trigent.com

We're Hiring: Assistant Manager Training & Quality (Airlines/Travel Process) Location: Gurugram Experience: 5–9 Years Immediate Joiners Preferred Are you a dynamic professional with hands-on experience in both Training and Quality within the Airlines or Travel BPO domain ? We want to hear from you! Key Responsibilities: • Design and deliver process/product training modules • Drive continuous improvement through quality audits and feedback • Identify training needs and skill gaps across teams • Monitor KPIs and implement quality frameworks • Collaborate with operations to enhance overall service standards Who Should Apply: Candidates with dual exposure to Training & Quality in Airlines/Travel processes Strong communication, leadership, and analytical skills Experience in managing new hire training, refresher programs, and quality compliance

Job description Key Responsibilities: Develop and deliver training programs for new and existing sales team members, including onboarding, refresher, and advanced training. Train sales teams on product features, benefits, competitive advantages, and use cases. Collaborate with product managers and marketing to ensure training content is accurate, up-to-date, and aligned with product releases. Facilitate workshops, classroom training, webinars, and e-learning modules. Assess training effectiveness and adapt programs based on feedback, sales performance data, and evolving business needs. Support sales leadership in identifying skill gaps and recommending targeted learning interventions. Create training materials such as manuals, guides, videos, presentations, and FAQs. Stay up to date with industry trends, competitor products, and best practices in sales training. Requirements: Bachelor's degree in Business, Marketing, Science, Engineeering or related field. 4+ years of experience in sales training, product training, or sales enablement roles. Strong understanding of sales processes, methodologies (e.g., SPIN, Challenger, Solution Selling), and CRM tools. Excellent presentation, facilitation, and interpersonal communication skills. Experience designing and delivering in-person and virtual training programs. Ability to simplify complex product features into clear, value-driven messages. Tech-savvy and comfortable with learning management systems (LMS), e-learning tools, and digital communication platforms. Preferred: - Experience in Furniture, Interiors & Retail industry.

Key Responsibilities: New business Transition/Knowledge Acquisition , Transfer and Training BAU . Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Accounts Supported: TMCReports To: Sr.General Manager /General Manager - TrainingMust have skills : Corporate Management Experience /People management / Strategic thinking / data management and analysis Qualifications Graduate Travel/TMC experience preferred.