934 Process Training Jobs - Page 11

Key Responsibilities At least 10-15 years of relevant experience in the industry managing OB/IB/CHAT/EMAIL processes - Experience to lead a team of 40-50 QAs & Trainers - Should have good communication skills and would be interacting with internal stakeholders and to some extent with the end clients - Should have analytical ability and ability to understand the business impact of nos - In depth understanding of quality & training metrics and impact to business metric - Should be able to manage multiple teams / clients and multiple locations - Worked with the Vertical leads in providing inputs on development areas for projects initiated - Proficient Knowledge of Microsoft Excel, MIS to meet reporting requirement of Operations/ Vendors & client SLA's - Promote standardization by creating training & quality SOPs across the organization - Knowledge of Quality & Training activities/tools to identify hidden Insights & Trends to enhance performance - Should have past experience & knowledgeable on the businesses/processes from various domains like BFSI, Ecom, Insurance, Utilities, Travel, Telecom, Ed-tech and more - Sound Interpersonal Skills with ability to Present Reports/ Analysis/ Insights/ Solutions/ Dashboards & Improvement plans - Six Sigma Green Belt / Black Belt Certificate with a proven experience of projects - Experience to drive automation and digital transformation - Experience & Skills to lead continuous improvement plan by implementing and defining activities like Audit The Auditor, Calibration, Compliance discussion, QA metric formulation & TTT, ACPT, Project initiative thereby increasing profitability or cost reduction - Knowledge of various digital tools & Instructional designing preferred - In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements - Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration - Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives - Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function - Maintain vertical hygiene by ensuring reports, data and documents are in place - Promote behavioral training programs and promote the programs in order to ensure maximum participation - Should have done Market Research & analysis on Quality & Training models/approaches and know what is happening in the industry

Alembic Group is looking for Trainee - Business Excellence to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Role: TRAINING MANAGER DESIGNATION: TRAINING MANAGER LOCATION: Kolkata YEARS OF EXPERIENCE: 5+ YEARS Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Represent Concentrix in client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training across New Hire batches Manage/create process SOPs and training refreshers Drive C-Sat & E-sat initiatives to add value to the Process and customer Support administrative tasks Manage training MIS for classes and other related training work Interdepartmental coordination & communication Should be able to contribute to process improvements and innovation in the training function Update oneself regularly with Company policies & report any Security Incident that is observed Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope Key Skills and knowledge: Excellent communication skills Fluent in English Proficient in MS Office Working Experience in the Travel Industry (Preferred) Good people management, Interpersonal skills and Teamwork Continuous Process Orientation Ability to prioritize Ability to meet deadlines Detail oriented Ability to work under pressure Time Management Qualification: Graduate

Job Summary The Senior Manager Training (Medical Coding) is responsible for strategizing, designing, and delivering training programs that enhance the technical competency of coders in alignment with industry standards and client requirements. This role focuses on developing high-performing medical coding teams through robust onboarding, upskilling, and quality enhancement initiatives. The role also includes mentoring a team of trainers and collaborating with operations, quality, and HR teams. Key Responsibilities Training Strategy & Planning Design and implement the overall technical training strategy for medical coding teams (IPDRG). Conduct training needs assessments in collaboration with business stakeholders. Create annual and quarterly training roadmaps for new hires and existing employees. Program Development & Delivery Develop and update training content, manuals, and e-learning modules in line with current CPT, ICD-10, and HCPCS coding guidelines. Oversee delivery of new hire training (NHT), refresher training, cross-training, and certification prep (e.g., CPC, CCS). Ensure effective use of training tools, simulations, and assessments to evaluate knowledge retention. Team Leadership & Development Manage a team of technical trainers and senior trainers; provide coaching, support, and performance feedback. Build internal capabilities through Train-the-Trainer (TTT) programs and leadership development of trainers. Align training KPIs with business goals and continuously track trainer effectiveness. Quality & Compliance Collaborate with the Quality and Compliance teams to address audit findings, quality trends, and RCA-driven training. Ensure all training programs meet HIPAA regulations, payer guidelines, and client-specific standards. Support coders in achieving and maintaining relevant certifications and CEUs. Stakeholder Collaboration Partner with operations, client services, quality assurance, and HR to drive productivity and accuracy improvements through training. Present regular reports on training metrics, effectiveness, and ROI to senior leadership. Support transitions and ramp-ups with customized training plans for new projects or client accounts. Requirements- Education : Any graduate; Certification in CPC, CCS, or equivalent is mandatory. Experience : 13+ years in medical coding, with 5+ years in training leadership roles. Exposure to IPDRG coding is essential. Skills : Expertise in CPT, ICD-10, and HCPCS coding guidelines. Strong instructional design and facilitation skills. Experience with LMS and e-learning tools. Ability to analyse training impact using quality and productivity metrics.

Key responsibilities of Regional L&D Specialist are Training Program Development : Collaborate with Corporate L&D team & Zonal L&D Team to adapt and localize training materials for the specific region. Design training programs, modules, and materials that address regional needs and cultural considerations. Training Delivery & Measurables : Conduct in-person and virtual training sessions for employees and teams within the region. Deliver a variety of training methods, including workshops, presentations, on-the-job training, and eLearning. Connect training outcomes to Key performance indicators, relevant to the Business such as Increasing Operational efficiency, Reducing error, Improving Customer satisfaction & Increasing Sales. Assess impact of training on employee engagement & performance on E-Learning Platforms. Needs Assessment : Assess the specific learning and development needs of the region by working with Regional Business Head and HR. Customize training programs based on the identified needs. Localized Content Creation : Create or adapt training content, materials, and resources that are relevant to the region, including language and cultural considerations. Feedback and Evaluation : Collect feedback from participants to continually improve training content and delivery methods. Evaluate the effectiveness of training programs and their impact on employee performance. Compliance and Regulations : Ensure that training programs align with regional compliance, legal, and regulatory requirements. Keep abreast of changes in regional laws and regulations that affect training Coordination and Logistics : Manage logistics for training sessions, including scheduling, venue selection, and materials distribution. Coordinate with local trainers or facilitators as needed. Reporting and Documentation : Maintain accurate records of training activities and participant performance. Generate and submit reports on training outcomes and regional training needs. Attending Monthly MBRs for creation of Action plans

Process Trainer for an International BPO Trainer Should have exp handling NHT Batches & Coaching employees Location-Gurugram Shift- 24*7 Excellent Comms Salary-:Upto 11.5 LPA Graduation Mandatory Call@9205503253 / 9953262467 Required Candidate profile Min 3 Years exp in International BPO as process trainer Sal Upto 11.5 LPA Call @9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com

Design, develop, & deliver training programs focused on improving employee skills & knowledge related to specific processes within an organization. Enhance employee performance, fostering team collaboration. Ensuring employees perform effectively. Required Candidate profile Minimum HSC with experience of Process Trainer with international process. Must be open to US Shift. Good communication required.

Dear Candidates, We have an opening for Quality Analyst & Process Trainer, Interested candidates can walk-down to our office. INTERVIEW DATE:- 10 July 2025 TO 14 July 2025 INTERVIEW TIME :- 10am to 1pm Contact Person:- Sridevi (9945764799) 1, Quality Analyst:- Role & Responsibilities: - Conducts quality review of telephonic/chat conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved Audit sales inbound/outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed out in the framework Ensure that the stipulated compliance guidelines are met, and corrective measures are taken when there is a miss Provide coaching and guidance based on audit findings, and delivers weekly/ongoing performance feedback to associates as outlined by the business Ability to train and coach Strong logical reasoning and problem - solving skills Eligibility Criteria: - 1, Qualification: - Any Graduation/ Any Post Graduation 2, Location: - Koramangala 3, Age limit: - Below 36yrs 4, Excellent communication skill is must. (English+Hindi) 5, Experience: - Minimum 2yrs experience as Quality Analyst 2, Process Trainer: - - Role & Responsibilities: - - Should have experience in maintain training documents, providing TNI, TNA, monitoring chats/calls/feedback, - Should Track and monitor performance towards key metrics (CSAT, Escalations and NPS) Train the Trainer and Quality staff through TTT - Ensure successful execution of training needs. - Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. - Should send reports/MIS to the Operations team on the progress/pending status of activities. - Should participate in Internal & External Calibrations - Should conduct refresher trainings based on TNI Eligibility Criteria: - - Must have experience minimum 2yrs of an experience as a trainer with BPO / ITES Industry - Qualification: - Graduation/ Post Graduation - Work location: - Koramangala - Age limit: - Below 35yrs - Salary:- Upto 40K - Experience from BFSI domain will be preferred Regards, Sridevi

1 year sales experience preferred. open to US Canadian night shifts and rotational week off Minimum 2 yrs of Process AM – Training or Training Manager experience in International Telecom process. Train the Trainer Certification (Internal / External)

Designs training & test modules based on needs Resolves issues pertaining to process knowledge with clients Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production. Contact- 9311035462

Role & responsibilities Conduct TNI & TNA to identify gaps and design targeted training programs for new hires and existing employees. Deliver new hire training (NHT), refresher sessions, and ongoing skill development programs. Design, update, and maintain training materials, modules, and assessments for process and product training. Utilize various training methodologies, including e-learning, classroom training, and hands-on simulations. Collaborate with Subject Matter Experts (SMEs) and Operations to ensure up-to-date product and process knowledge. Monitor training effectiveness through assessments, feedback, and performance tracking. Team Management & Stakeholder Collaboration: Lead and mentor a team of trainers and training coordinators, ensuring they meet performance and delivery standards. Work closely with Operations, Quality, and HR teams to drive continuous improvement in employee performance. Act as a liaison between training and senior management to communicate training impact and business needs. Performance Monitoring & Reporting: Track and analyze training metrics such as learning effectiveness, training completion rates, and post-training performance. Recommend and implement improvements based on data-driven insights. Present periodic reports to management on training outcomes, impact, and future training roadmaps. Please share cv at Vaishali.vaishali@teleperformance.com

Position: Process Trainer | IGT Solutions is looking for a Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations, providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure the successful execution of training needs Measure program training effectiveness Responsible for ongoing observations of direct reports, providing guidance, mentoring, and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher training based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ sonam.singh1@igtsolutions.com

Plan batches w.r.t NHs & Refresher trainings for the projects assigned. Review Existing Training Materials & Identify need for updating the same.Help in designing KRAs for the team & periodically review trainer performance . Required Candidate profile Conduct & periodically review contents of training of new Agents, including good phone practices, general CS skills, listening skills, de-escalation skills & call center policies & procedures

Create the future of e-health together with us by becoming a Process Trainer-I As one of the Best in KLAS RCM organizations in the industry we offer a full scope of RCM services as well as BPO services, our organization gives our team members the training and solutions to learn and grow across variety of technologies and processes. As an innovator and leader in the e-health services we offer unparalleled growth opportunities in the industry. What you can expect from us: A safe digital application and a structured and streamlined onboarding process. An extensive group health and accidental insurance program. Our progressive transportation model allows you to choose: You can either receive a self-transport allowance, or we can pick you up and drop you off on your way from or to the office. Subsidized meal facility. Fun at Work: tons of engagement activities and entertaining games for everyone to participate. Various career growth opportunities as well as a lucrative merit increment policy in a work environment where we promote Diversity, Equity, and Inclusion. Best HR practices along with an open-door policy to ensure a very employee friendly environment. A recession proof and secured workplace for our entire workforce. Ample scope of reward and recognition along with perks like marriage gift hampers and gifts for birth of a child. What you can do for us: Develop training program and modules around US Healthcare Revenue Cycle Management and effectively deliver classroom training for the new hires. Responsible for New Hire Training for all levels hired Impart refresher training on various functions of RCM. Develop and conduct assessments around various modules for RCM. Calibrate with Quality Auditors to determine training needs, develop action plan and report out the improvement process in business reviews. Conducting pre-screening of new hires. Will be responsible for the new employee performance till the end of OJT (On the job training). Accountable for meeting the training metrics like yield, Speed to proficiency etc. Is required to create / modify / update the content for all training needs (New hire, ongoing, supervisor). Should be well versed in SOP creation, documentation, preparing process flows. Profile Qualifications: Minimum of 1 year experience as a Process Trainer in US RCM industry. Should have knowledge in RCM, Denials, AR, Posting, cash posting, Billing. Candidate should be a graduate. Should have good hold on providing classroom training. Immediate joiners are preferable. Should possess strong documentation and presentation skills. Should be flexible to work in shifts, based on business need. Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date. We create the future of e-health. Become part of a significant mission.

Need recruiter and Trainer for our recruiting office - 7892411252 Need immediate joiners Required Candidate profile Need good communication skills for recruiting team and training team. Good Multi languages. Quick learner Perks and benefits Need trainer and recruiter for corporate hiring

Need recruiter and Trainer for our recruiting office - 7892411252 Need immediate joiners Required Candidate profile Need good communication skills for recruiting team and training team. Good Multi languages. Quick learner Perks and benefits Need trainer and recruiter for corporate hiring

Leading BPO in GURGAON Hiring for Sr Process Trainer//AM Training International Voice Process(Mandatory) Banking Process Require minimum 2years+ experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 11LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Supervise & lead a team of collection agents, ensuring high performance meeting daily/weekly/monthly targets Conduct regular team meetings one-on-one coaching sessions & performance reviews to ensure targets are met interesred call 9235457455 Deepti

-Conduct new hire training, refresher training, and upskilling sessions. Please share your updated resume via WhatsApp or Email. Contact: 9717900793 honey@albireorecruiters.in

Roles and Responsibilities Develop training strategies and execute plans to improve revenue cycle management (RCM) processes. Design, deliver, and facilitate RCM training programs for clients across various US healthcare settings. Create engaging learning materials such as modules, presentations, and handouts for effective knowledge transfer. Conduct induction programs and process trainings on AR billing, denials management, payment posting, and more. Collaborate with subject matter experts to develop customized training solutions addressing specific client needs. Strong background in RCM / Healthcare BPO Leadership experience in training large, cross-functional teams Proficiency in LMS tools, instructional design, and performance measurement Excellent communication, coaching, and stakeholder management skills Knowledge of billing platforms (Epic, eCW, Athena) is a plus

Must have Min 1+yrs exp as a Process Trainer from Banking Process. Mutual Fund Product Training exp required NISM Certified Trainers are preferred. 6 Days Working Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

1. Training Strategy & Design 2. Program Delivery 3. Content Development 4. Performance Evaluation & Reporting 5. Stakeholder Collaboration Required Candidate profile Required Experience From Retail call Centre training & Service center Training Excellent communications skills

Role & responsibilities Conduct NHT Training- Online & Offline mode Ensuring 100% through put of all NHT Batches Schedule & Conducting Refreshers, Sharpeners for existing employees OJT Handling Need to handle the NHT batches with the 30 no. of employees Maintaining & Managing Training data Maintain class attendance & performance records of agents in training Preferred candidate profile Good communication skills in both verbal & written Ability to understand new business process Presentable, possess good presentation skills and able to deliver any content with ease Coaching & feedback skills required Ability to motivate others to improve their skills Ability to multi-task as and when required Fair knowledge of content creation for product & process trainings Hands on with basic excel to compile training data Ability to work independently Perks and benefits General office environment: Works generally at a desk in a well-lighted, air-conditioned. Cubicle/office, with moderate noise levels. 5 Days Working with Sunday Fixed off and the other off would be rotational . Office timing will be Day Shift

Process Trainer Loc- Gurgaon Shift- Rotational Pkg- Upto 6.5 LPA Exp- 3+ yrs Skills- Process Training, Product Trainer, International Voice Process, TTT, OJT, TNI, TNA etc Required Candidate profile Contact Aparupa (9311697179) aparupa.imaginators@gmail.com

We are looking for a seasoned Freelance Trainer with a strong background in ONGC or the Oil & Gas industry to deliver high-impact, world-class training to leadership teams and end users. The trainer will be oriented on Marlin or OLMS solutions by the project team and expected to travel to LTIM or customer offices as needed. Key Responsibilities Deliver high-quality training sessions to industry professionals Build awareness of the Oil & Gas and Marine industries Undergo solution-specific training on Marlin / OLMS Conduct training remotely and onsite at LTIM/Client offices when required Maintain strong communication and engagement throughout delivery Key Skills 10+ years in training or domain consulting Strong knowledge of ONGC / Oil & Gas / Marine industry Excellent communication & facilitation skills Quick learner for platforms like Marlin / OLMS Based in Mumbai (required for occasional travel)