788 Process Training Jobs - Page 11

Roles and ResponsibilitiesDevelops new computer-based activities, custom online learning interactions, online courses, and interactive assessments with minimal technical supervision using writing, graphic design, branding, image editing, document formatting, animation, video, audio, eLearning authoring, web, portal, and assessment develop skills and tools.Utilizes communication skills to accurately understand the education needs and goals of others.Partners with content experts to select learning strategies, media, implementation methods and evaluation methods that engage employees and promote meaningful learning.Acts as a project lead and mentor to encourage the development of eLearning skills other associates.Manages time, resources, and priorities to meet quality standards, project timelines, and learning outcomes.Utilizes communication, technical and reporting skills to implement and track online materials using a learning management system and related websites technologies.Provides support for existing educational materials, courses, websites, and systems as directed.Perform physical preparation of eLearning training including production and maintenance of course materials and evaluations inside the R1 digital platform, the learning management system, and other platforms.Understands workflow, policies and procedures related to end user role and work with Subject Matter Experts to ensure the most current information is being conveyed.QualificationsGraduate in any discipline from a recognized educational institute (Except B.Pharma, M.Pharma, Regular MBA, MCA B.Tech Freshers') Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Urgent Opening for Sr Manager-Inbound -Sales/Operations Posted On 16th Jul 2015 01:10 PM Location Gurgaon Role / Position Sr Manager Inbound Sales Experience (required) 10 years Description Our Client was nominated by NASSCOM amongst the top 100 IT innovators of 2007.Our client is one of leading innovative travel solutions company offering cutting edge technological solutions in Travel space Sr Manager Inbound Sales( minimum of 10 years of experience) Location :Gurgaon Candidate Profile Responsible for the Team Target,RoasterAdherence,Team briefings,Giving inputs on Process Training,Process related updates, handling escalations,customer retention. 10+ years of experience with some reputed Inbound tour operators. Knowledge of popular Indian tourist destinations Good experience of hotel contracting Good communication skills (written/oral) Good PR with Indian Hoteliers is a must Please let me know whether you would be interested Send Resumes to sbharathwajan.expertiz@gmail.com -->Upload Resume

Key Deliverables: Deliver end-to-end onboarding and process training in banking operations Design and update training materials, SOPs, and assessments per business needs Track trainee progress, provide coaching, and conduct performance evaluations Partner with operations and QA teams to ensure process alignment and compliance Role Responsibilities: Conduct refresher and cross-skill training based on performance gaps Customize training delivery for varied learner profiles Maintain accurate training documentation and reports Support change management and knowledge transition initiatives

Key Deliverables: Deliver end-to-end onboarding and process training in banking operations Design and update training materials, SOPs, and assessments per business needs Track trainee progress, provide coaching, and conduct performance evaluations Partner with operations and QA teams to ensure process alignment and compliance Role Responsibilities: Conduct refresher and cross-skill training based on performance gaps Customize training delivery for varied learner profiles Maintain accurate training documentation and reports Support change management and knowledge transition initiatives

We are Hiring a Zonal Trainer - Product & Sales Training for a leading Consumer Appliance Brand. Education: Minimum Graduate - Should have completed a 3 or 4 Years Full Time Regular Course Location: Bengaluru Person will be handling entire Karnataka State Requirements: Minimum of 9 years of Sales & Product training experience (Sales or training experience in Home Appliances retail will be an added advantage) Proficiency in MS Word, Excel, and PowerPoint. Strong understanding of sales processes and product knowledge Excellent presentation and communication skills Ability to work independently and as part of a team Willingness to travel within the assigned zone Proficiency in Kannada, English and Hindi is mandatory. Job Summary: The candidate will be responsible for delivering comprehensive product and sales training to our regional frontline sales teams. This role requires a dynamic individual with excellent communication skills and a proven track record in training and development. Key Responsibilities: Training Need Identification & Training Content Development Identify training needs for the zone/branch and plan training content and programs accordingly. Benchmark products and features with competition and develop comparison videos/presentations for training along with FAQs to enhance the teams abilities to demonstrate own product advantages. Study sales pitches and demo skills used by competitors and other sectors to incorporate best practices. Retail Coach Development Conduct continuous and regular training & store level coaching for Retails Coaches / Team Leaders (who lead a team of 30-35 secondary sales force) to equip them to train their team at the sales counters. Training Delivery Prepare monthly training calendars for branches in consultation with branch offices and ensure execution as per plan (around 14-18 days of training delivery including out-of-station training). Travel to markets regularly (around 10-15 days a month out-of-station travel required) to oversee knowledge transfer at the ground level and provide handholding to Retail Coaches / Team Leaders. Conduct tests, quizzes, and role plays for the secondary sales force during every market visit. Collect feedback from the market and continuously improve the training content. Administration and Reporting Manage training delivery and execution in consultation with branch offices. Manage zone-level training reports and share them with all parties concerned.

Create and execute learning strategies and programs & training. Evaluate individual and organizational development needs. Implement various learning methods companywide. Required Candidate profile Track budgets and negotiate contracts, Hire and oversee Training and L&D Specialists Interview date-31-08-2022 Neha Suman- RoleProduct Service Trainer Industry TypeFMCG Functional Area Teaching & Training Employment TypeFull Time, Permanent Role CategoryCorporate Training Education UG : Graduation Not Required PG : Post Graduation Not Required Doctorate : Doctorate Not Required Key Skills GurgaonSales trainer Product Training Excellent communication skills client handling learning strategies skin care online training FMCG beauty products Training Learning & Development Manager job-shadowing warning Management Systems

Design, develop, and maintain MuleSoft integrations and APIs. Strong knowledge of MuleSoft Anypoint Platform, API-led connectivity, and integration patterns required. Location: Chandigarh,Dadra & Nagar Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Daman,Diu,Goa,Haveli,Sikkim

Company: Marsh Description: Marsh is seeking candidates for the following position based in the Mumbai(Powai) office. Senior Analyst Insurance services (Grade B2) What can you expect: Excellent exposure to complex & diverse insurance handling work. Opportunity to enhance insurance knowledge and understanding & build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role. Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to handle the work processing with limited support What is in it for you Holidays (As Per the location the final decision will depend on business requirements at that time) Shared Transport (Provided the address falls in accepted service zone) We will count on you to: We will count on you to: Process and self-Management: Contribute to achieve the Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and is in compliance at all times. Maintains performance standards. Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Completing all training related activities when assigned Cognizant of completing all assigned activities within the stipulated time Ensuring all production targets are met in training Ensuring all production targets are met in BAU (Post training) Ensuring all Quality targets are met in training Ensuring all quality targets are met in BAU (Post training) Communicate status of work, any issues with team managers and manager on time Schedule adherence is a must No unplanned leaves Ready to work in below shifts : 2:30 PM to 11:30 PM 6:30 PM to 03:30 AM Your hiring manager and HR will inform you the shift requirement for the team you are interviewing for. Compliance, Regulatory and Procedural Responsibilities Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company Appropriate usage of Marsh Speciality's systems to monitor, record and retain information Demonstrate clear understanding of regulatory requirements Proactively ensures compliance with regulatory and risks framework Adheres to policies, guidelines and operating procedures Keeps own knowledge and expertise up to date and relevant Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance What you need to have Prior years of work experience Graduate in any stream Fair understanding of Insurance Broking business and dynamics Good command over spoken and written English Superior comprehension and articulation skills Ability to prioritize and organise tasks, work within stiff timelines Eye for detail and innovative mindset Basic knowledge of MS Office Willingness to learn and adapt to changes What makes you stand out Insurance certification from The Institutes, USA Post-Graduation/Certificate Courses in Insurance Any prior experience on any insurance process While the above are basic requirements mentioned, the role may not be limited to only these listed. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person

We are looking for Trainers and Freelancers on Google Cloud Platform (GCP) for Machine Learning & AI Our Services are. Instructor Led Live Training to One to One on Various new technologies. On Job support Corporate Trainings Consulting Services for Full Time & Contract Jobs Currently looking for Trainers on below technology Course: Google Cloud Platform (GCP) for Machine Learning & AI Mode of Training: Corporate Training

SPA TRAINER We are a chain of spas all over india. We operate from premium five star hotel brands. We seek an experienced individual to provide brand service training, face, body, hands & nails This is a senior role that requires a highly developed people skills individual which has a good eye for quality and detail. You must possess good time and communication skills to coach, lead, oversee and develop our team. Responsible to create a weekly training schedule for one to one and group trainings according to needs, creating and designing new experiences, protocols and sops, working hand in hand with the management team and respond to the general manager. Your mission is to ensure we deliver amazing experiences to our clients and our therapists love to provide. Training Overseeing all new hire training for technical and non-technical performance. Integrating Spa Therapists and the ongoing training and development of spa associates. Overseeing and schedule on-going in-house and technical review training. Conducting Gap analysis of the existing therapists in the assigned region Developing individual training plans and calendar Submitting training reports on a daily basis Having sound knowledge in measuring and assessing therapists for training needs Analyzing and rectifying therapists who are not following the company standard operating procedures Analyzing and rectifying therapists who are not following the company policies Rectification by training for therapists who get negative feedback from guest through feedback forms, google reviews and billing software Implement the standard operating procedures for the new recruits Induction of the new recruits .

Roles and Responsibilities Design and deliver training programs for sales teams, focusing on behavioral training, process training, and TNA (Training Needs Analysis). Develop customized learning solutions to address specific business needs and improve employee performance. Collaborate with subject matter experts to create engaging and interactive training content. Conduct regular evaluations to measure the effectiveness of training programs and identify areas for improvement. Desired Candidate Profile 3-8 years of experience in Learning & Development or Sales Training role. MBA/PGDM degree from a reputed institution. Excellent communication, presentation, and interpersonal skills. Required Language Proficiency- Kannada, Tamil,

Job Title: Training and Quality Executive BPO Location: [thane] Experience: 25 years in BPO (Training/Quality roles) Salary: [Insert Salary Range] Languages Required:English, Hindi Key Responsibilities Training • Conduct new hire training and refresher programs for voice/non-voice BPO processes. • Create and update training modules based on process changes and quality feedback. • Drive soft skills, process, and product training sessions. • Evaluate trainee performance and provide feedback for improvements. • Coordinate with operations to ensure training effectiveness and floor readiness. Quality • Monitor live and recorded calls/chats/emails to ensure adherence to quality parameters. • Provide feedback and coaching to agents for performance improvement. • Prepare quality reports and RCA (Root Cause Analysis) on quality deviations. • Conduct calibration sessions with internal stakeholders and clients. • Develop quality benchmarks, audit forms, and performance scorecards. Key Skills • Strong communication and facilitation skills • Excellent knowledge of BPO metrics and KPIs • Proficiency in MS Excel, PPT, and QA tools • Coaching, mentoring, and performance management experience • Detail-oriented with strong analytical skills Qualifications • Graduate in any discipline (HSC with relevant experience may be considered) • Minimum 2 years experience in BPO Training or Quality (voice/non-voice process) Reporting To: Training & Quality Manager / Operations Head Please contact on below email id or mobile no - HR SHOUMIK - 9833585888 HR Manager pinky yadav - 7977519951 Email id - (pinkyy@eosglobe.com)

About the Job We are changing the way people think about customer service, and we need your help! Were seeking a Trainer to deliver training modules and run classes for our team members. Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. Were looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development. As Training Facilitator, You Will Provide training to new and existing employees Develop and deliver training plans and curriculum to classes of up to 25 people Develop and utilize a variety of creative teaching techniques Develops and administers knowledge assessment testing Assist with QA monitoring, feedback and coaching Maintain up-to-date reporting on training progress, effectiveness and improvements Stay informed of current client products and services Interact with partners, ensuring they understand the training environment, successes and opportunities for development Manage new Trainers and Training Facilitators International Travel is Required As Training Facilitator, You Have BS/BA in Education or Business Administration or equivalent work experience preferred Knowledge of adult learning principles and the ability to implement these principles into a training curriculum 3+ years previous contact center experience preferred Experience in customer service training Experience in coaching and mentoring Knowledge of existing and emerging training methods and tools Knowledge of call center systems, ACD/IVR and performance statistics Strong verbal and written communication skills, including presentation skills Strong analytical and problem solving skills Ability to build rapport with clients and interact with team members at various position levels Ability to multitask effectively and work in a fast paced environment Ability to develop employees through positive motivation Ability to adapt to change and innovation Ability to potentially travel Skills in MS Office programs (Word, Excel and PowerPoint) Valid travel documents for international travel

POSITION NAME Z onal Trainer: Marketing REQUISITE QUALIFICATION ESSENTIAL Graduation / Graduation + MBA REQUISITE EXPERIENCE ESSENTIAL Minimum 5 years of relevant work experience JOB PROFILE KRA Training Content Development Train the Trainer (Team Leaders) Monitor Training Dissemination and Conduct Model Training Sessions JOB DESCRIPTION Training Content Development Benchmark products & features with competition and develop FAQs to help the teams product comparison skills Choose and create the best medium for dissemination of the selling story by using different mediums viz. AV solutions, other sales aids. Study sales pitches and demo skills used by competition as well as outside the industry in other sectors to incorporate best practices. Assessment, incentives, leader boards Train the Trainer (Team Leaders) Continuous & regular training of the Team Leaders (Off-roll employees who in turn lead a team of 30-35 secondary sales force members) to equip them to train their team at the Sales counters Organize Train the Trainer programs for the Team Leaders and Sales team members via self as well as with specialists in sales skills Monitor Training Dissemination and Conduct Model Training Sessions Prepare Monthly Training Calendar for branches in the zone through team Leaders and ASMs & ensure execution as per plan. Travel to markets regularly to oversee knowledge transfer at the ground level, hand holds the team leaders and ASMs to conduct model training. Conduct tests/ quiz/ role plays for the secondary sales force in every market visit. Collect feedback from the market and improvise the training content on an ongoing basis Also deploy training to on-roll sales team members in all model trainings and via Team Leaders SPECIAL SKILLS - Business context - Innovation - Creative Thinking - Team building - Communication Skills Desired Candidates : Should have exposure in Organizations which we should target- any organization with products that need touch & feel feature demonstration: like Consumer Durables, Laptops, Cameras, Music Systems (Bose and JBL) ,Appliances, Auto, Sales Training Agencies, or some other technical products company (not mobile) Should have experience in Training Sales Employees

Provide product sales & selling skills at new dealerships by classroom and OJT. Refresh product sales skills at existing dealership Deliver new product launch sales training Install sales process Maintain dealer sales team database & training records

Manager Training or Quality Required Graduation Mandatory Minimum 8-10 Years Relevant exp into Training or Quality Salary Upto 15 LPA Location-: Gurgaon Should have exp in International Banking process* Call@9205503253 / 9953262467 Required Candidate profile Candidate should have experience as Manager Training or Quality on Papers Should have managed a Team International BPO Exp mandatory Six Sigma certification Excellent Communications Skills

Job Description Domain (BFSI) Trainer Location: Hyderabad / Bangalore Mode: In-Person (Offline Training at Colleges) Company: TechnoGen India Pvt Ltd Years of Experience :4-15 Years About the Program: TechnoGen India Pvt Ltd, in collaboration with the BFSI Sector Skill Council , is delivering an industry-ready training program to final year B.Tech and Degree students across ~ 40 colleges in Hyderabad and Bangalore. The objective is to provide job-oriented skills in Banking, Financial Services, and Insurance (BFSI) through real-world case studies and experiential learning. * Bonus : Travel Allowances will be provided to the trainers for visiting college campuses.* Role: We are looking for experienced BFSI Domain Trainers to train students on the core principles and practices of the financial sector and help them build strong foundational skills aligned with the industry needs. Responsibilities: Deliver sessions on topics related to Banking, Finance, and Insurance. Create and deliver engaging, real-time, and case-based training content. Develop simplified learning materials for students. Conduct assessments and provide feedback for improvement. Interact with students at colleges and promote practical learning. Requirements: Experience in BFSI (Finance, Banking, Insurance) domain. Strong presentation, public speaking, and facilitation skills. Sound knowledge of regulatory frameworks and financial operations. Certification or advanced education in finance or banking preferred. Ability to engage and train undergraduate students. To Apply, Share: Total & Relevant Years of Experience Current CTC (Including Variable) Expected CTC Notice Period Reason for Change Current Location 5-min Portfolio Video explaining any BFSI topic

NTT DATA is Hiring for Process and Communication Trainer at Noida Location. In these roles, you will be responsible for: Conducting/managing industry, process, compliance refreshers internal certification programs (as applicable). Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars. Developing/managing content (SOPs and training materials) as per required standards. Evaluating impact to business by measuring training effectiveness (feedback on training, performance during training and on the job performance). Reporting training progress and training dashboards to management. Requirements for this role include: Overall 5+ year(s) of experience in BPO/International Banking Domain (AML /KYC/Customer Screening/Credit Cards) /Training. 3+ year(s) of experience in the International Banking industry that required an understanding of basic International Banking concepts 2+ years(s) of experience in conducting new hire, refresher and compliance training for team members in International Banking Domain. Shift: Flexible Shift Timings (Monday to Friday Work from Office). Candidate should be open to work in Night Shift as well. Interested candidates may share their updated resume on Manori.Sachdeva@nttdata.com

We are looking for enthusiastic and self-motivated Mechanical Engineering freshers who are open to learning and building a career in the sales and service domain of a reputed manufacturing company. This is an excellent opportunity to work closely with industrial machinery, understand customer needs, and provide technical support and service. Key Responsibilities: Understand and learn about industrial products and machinery Assist senior engineers in servicing, installation, and maintenance at customer sites Support the sales team with product demonstrations and customer visits Build strong relationships with existing and potential customers Handle after-sales support and resolve customer technical issues Document reports, service logs, and customer feedback Requirements: Diploma B.E. B.Tech in Mechanical Engineering Eagerness to learn and adapt to fieldwork (sales + service) Good communication and interpersonal skills Willingness to travel within assigned regions Basic understanding of mechanical systems and tools Strong work ethic and customer-oriented mindset What We Offer: On-the-job training and mentorship Career growth in industrial sales and service Opportunity to work with a leading name in the manufacturing industry Performance-based growth and incentives Location- Delhi,Ahmedabad,Vadodara,Rajkot,Mumbai,Pune,Bengaluru

Job description Trainer - Payment Integrity/Adjustments Location : Chennai - Navalur Roles & Responsibilities: In-depth Knowledge and experience in the US Healthcare. 4-9 years of experience in Payment Integrity/Adjustments/Prepay, Post Pay audit . With over 1 year of experience as a Trainer. Conducting multiple trainings for new hires and managed nesting along with certification process Maintain the training effectiveness above the required threshold by holding strong governance process in training Ability to read through various standard operating procedures and communicate the extracts to the trainees clearly Identify gaps between internal process and customers expectations to help business produce the desired outcome Create content / training material for effective training Revamp the training materials to suit the need of current business and easy understanding / knowledge transfer to trainees Liaison with QA to calibrate process knowledge Conduct workshops for project team members on recent update and US healthcare industry trends Perform user acceptance testing for any new process rollouts / automation in the program Provides refresher training for bottom quartile Support the team by performing floor trouble shooting to ensure all relevant queries are tracked and answered appropriately Periodic knowledge calibration with client. Interested Candidates share your CV - deepalakshmi.rrr@firstsource.com / 8637451071 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi@firstsource.com email addresses.

Key Responsibilities- Conduct onboarding and process training sessions for new hires. Facilitate regular upskilling and cross-training for existing team members. Design, update, and maintain training manuals, presentations, and other materials. Customize training modules as per client processes and updates. Provide feedback to employees and identify areas for improvement. Skills and Competencies- Strong communication and presentation skills. Ability to simplify complex concepts for learners. Analytical and problem-solving abilities. Proficiency in MS Office tools (Word, Excel, PowerPoint). Adaptability to dynamic process updates. Interested can share their resume at 8264812719 for more details. Let's connect and discuss the requirements.

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with Apple brand to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including Apple and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS (Croma + Apple) etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Evaluating effectiveness using various data inputs and developing dashboards to share with relevant stakeholders

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with Apple brand to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including Apple and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS (Croma + Apple) etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Evaluating effectiveness using various data inputs and developing dashboards to share with relevant stakeholders

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with Apple brand to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including Apple and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS (Croma + Apple) etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Evaluating effectiveness using various data inputs and developing dashboards to share with relevant stakeholders

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with Apple brand to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including Apple and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS (Croma + Apple) etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Evaluating effectiveness using various data inputs and developing dashboards to share with relevant stakeholders