We are looking for a Female receptionist to be responsible for greeting clients and visitors to our office. You will be in charge of customer support by attending clients calls and give response to the client mail. To be successful in this role, you will need excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel. Prior experience as a receptionist is also helpful. Receptionist Requirements: 12Th pass or bachelor’s degree with Fluent English replies on mails. During training salary will be Rs.15000- per month (Training Period is 2 Months) After completion of training, Salary will be fixed to Rs.17000/- per month. This hiring is for Okhla and Jasola location . Walk in interview. Experience candidate in courier & cargo logistics company get's a benefit in selection process. Kindly call to schedule the interview. Address: B-176/2 Okhla Industrial area phase-1 , New Delhi-110020 Contact number : 9818031201 Job Types: Full-time, Permanent, Fresher Pay: ₹15,500.00 - ₹16,000.00 per month Benefits: Cell phone reimbursement Education: Higher Secondary(12th Pass) (Preferred) Language: English (Required) Expected Start Date: 13/05/2025

Role & responsibilities Manage inbound escalations through to resolution and provide support for outbound cases. Perform daily checks on unassigned cases within the region. Follow up on long-pending cases and assist the team in reducing case ageing. Conduct regular follow-ups on SQAT-reverted cases to ensure timely corrections. Audit Trace Agents' performance to maintain work quality standards. Coordinate with the BA on open agent tickets to help minimize pending cases. Participate in weekly conference calls with BA and BM. Provide Freshdesk training to new franchisees and newly onboarded staff.

DTDC Express Ltd is looking for a Experienced Graduate candidate for the Role of Team Lead -CRM in Goregaon (E) location. To know more click on the below links - https://www.dtdc.in/index.asp Job Description: Location: Mumbai (Goregaon E) Working Days: Monday - Saturday Time: 9:30AM - 6:00PM Role: Team Lead CRM Overview: We are seeking an Team Lead CRM to join our dynamic department in the logistics division of our CRM department. The ideal candidate will be responsible for managing/leading the entire CRM Team including of 10-12 members and enhancing relationships with our key customers, ensuring their satisfaction with our logistics services, and addressing any concerns or issues they may have. This role requires strong team leading skills communication skills, attention to detail, and a customer-centric approach. Role & responsibilities Monitoring Revenue Growth, month on month for every customer 100% Retention & Up-gradation of the Category (B2B & B2C) Customer Satisfaction MBR/ QBR (KPI) Documentation, MIS followed by managing escalations cases Driving the Team to ensure to maintain on-time response to customers with 95% and above performance level from CRM Keep a tab on Down / Non-trading customers for incremental BIZ Support to the Sales team to achieve Regional Targets Team Handling(10-12 team members) / Escalations Preferred candidate profile Experience in the Courier industry Desirable. CRM Background / Customer interaction Having experience of handling team Graduates with 4 to 10 years of experience in the Courier/service industry in customer relations.

The Lead Zonal IT Operations is responsible for managing the day-to-day IT infrastructure and support services across multiple sites within an assigned zone. This role ensures consistent service delivery, system availability, and operational efficiency in alignment with enterprise IT policies and business objectives. The role will lead regional IT teams, coordinate with central IT functions, and serve as a key point of contact for local business leadership. Key Responsibilities: Manage end-to-end IT operations within the assigned zone, including infrastructure, service desk, on-site support, and compliance. Lead and mentor zonal/Regional/Area IT teams, ensuring effective coverage, training, and performance. Ensure system availability, incident resolution, and timely support across all zonal business units or branches. Oversee implementation of IT infrastructure projects and upgrades across regional locations. Monitor adherence to IT policies, information security guidelines, and SLA targets at each site. Act as the primary interface between zonal business head and central/corporate IT teams for all technology-related matters. Collaborate with the IT infrastructure, cybersecurity, applications, and service management teams to support business operations. Conduct periodic audits and assessments to ensure compliance with corporate standards and risk controls. Maintain accurate asset records, service reports, and documentation for all zonal IT systems and activities. Track and report key metrics (uptime, resolution time, support ticket volumes) and recommend improvements.

Role & responsibilities: 1. Security Management: Implementing and managing security systems, including access control, CCTV, alarms, and other electronic security measures 2. Risk Assessment and Mitigation: Identifying potential security vulnerabilities and developing strategies to mitigate risks 3.Incident Response: Responding to security incidents and emergencies in a timely and effective manner 4.Investigation: Investigating security breaches, fraud, and other misconducts, and collaborating with law enforcement when necessary 5.Patrolling and Monitoring: Conducting regular patrols of the facility and monitoring security systems to detect and deter potential threats. 6.Vigilance and Anti-Corruption: Identifying and investigating potential corruption and misconduct within the organization. 7.Communication and Reporting: Maintaining clear communication with security personnel, management, and relevant authorities, and preparing detailed reports on security incidents

Role Overview The IT Executive is responsible for overseeing and managing the organization's IT infrastructure, ensuring optimal performance, security, and alignment with business objectives. This role involves strategic planning, project management, and collaboration with various departments to implement effective IT solutions. Key Responsibilities IT Infrastructure Management: Oversee the maintenance and optimization of servers, networks, and hardware to ensure seamless operations. Technical Support: Provide Level 1 and Level 2 support for hardware, software, and network issues, ensuring timely resolution.jobsearch.createyourowncareer.com Cybersecurity: Implement and monitor security measures to protect data and IT systems from cyber threats and ensure compliance with relevant regulations.cvformat.io Project Management: Lead IT projects, including system upgrades and new technology implementations, ensuring they are completed on time and within budget.expertia.ai Vendor Management: Coordinate with external vendors for procurement, maintenance, and support services, ensuring service level agreements are met. Policy Development: Develop and enforce IT policies and procedures to maintain system integrity and security. Training and Development: Conduct training sessions for staff on new technologies and IT best practices. Budgeting: Assist in preparing and managing the IT budget, ensuring cost-effective solutions.

Role & responsibilities : Collaborating with the IT department on the deployment and maintenance of network technologies. Enhancing intranet performance and creating internet domains. Testing the exchange of data between computers, servers, modems, and routers. Installing, configuring, and updating network software, as well as maintaining hardware and network devices. Performing diagnostic tests and repairs, as well as developing data archiving, backup, and retrieval procedures. Optimizing server capacity to keep up with demand in online traffic. Testing network protocols and ensuring stable and secure server connectivity. Training junior IT personnel, providing onsite or remote or technical support, and preparing user manuals. Documenting network processes and layouts, as well as enhancing network security. Keeping abreast of developments in network infrastructure and technologies.

Walk-in Drive at DTDC Express Ltd looking to a few candidates for the Mumbai Goregaon Location. Interview Date: 06 - June - 2025 to 10 - June -2025 Interview Timing: 11:00AM - 4:00PM Interview Mode: Walk-in Qualification: Any Graduate Interview With: Saurav Patil Interview Venue Address: DTDC Express Ltd, Plot No. 14, Vijay Nagar, Nr. Virwani Industrial Estate On Western Express Highway, Goregaon (E) Mumbai 400063. Kindly carry a updated copy of your resume Job Description:Location: Mumbai (Goregaon) Working Days: Monday - Saturday Time: 9:30AM - 6:00PM Role: Executive / Sr.Executive CRM Overview: We are seeking an Sr.Executive/AM CRM to join our dynamic team in the logistics division of our ecommerce business. The ideal candidate will be responsible for managing and enhancing relationships with our customers, ensuring their satisfaction with our logistics services, and addressing any concerns or issues they may have. This role requires strong communication skills, attention to detail, and a customer-centric approach. Responsibilities: Revenue Growth Initiatives: Proactively engage with existing customers to promote additional services, upsell and cross-sell services to increase revenue per client. Customer Retention Strategies: Develop and implement strategies to increase client retention. Leverage customer feedback and insights to identify areas for improvement and tailor solutions to meet customer needs. Customer Communication: Serve as the primary point of contact for customers regarding logistics inquiries, concerns, and escalations. Communicate with customers via phone, email, and chat in a professional and timely manner. Relationship Management: Build and maintain strong, long-lasting relationships with customers by understanding their needs, preferences, and expectations. Proactively engage with customers to gather feedback, address concerns, and identify opportunities for improvement. Order Tracking and Management: Monitor the status of customer orders throughout the fulfillment and delivery process. Provide customers with timely updates on order status, shipment tracking information, and estimated delivery times. Issue Resolution: Respond to customer inquiries and complaints promptly and effectively. Investigate issues, identify root causes, and implement corrective actions to resolve customer concerns and ensure satisfaction. Cross-functional Collaboration: Collaborate with internal teams, including logistics operations, customer service, and sales, to coordinate customer requests, address issues, and optimize the overall customer experience. Performance Reporting: Track and report key performance metrics related to customer satisfaction, order fulfilment, and service quality. Analyse data to identify trends, patterns, and areas for improvement.

Commercial Manager has the overall responsibility to achieve continuous improvement in invoice quality and debt management and achieve results that is recognized as best in Industry /class. To manage the Credit Control team in order to mitigate risk associated with customer credit and increase the inflow of cash available to the company by efficiently managing the collection of overdue invoices, whilst maintaining high levels of customer satisfaction. To ensure that all invoice queries are resolved in a timely manner, and support the Billing Function to ensure clean invoices are issued to our customers and getting paid quickly. Responsibilities: Resource Management To ensure effectively staff and monitor resources in order to meet and exceed internal and external service levels at all times. Ensure the Credit Control department is sufficiently resourced Monitor effectiveness of equipment and report problems to the helpdesk. Credit Control Management To ensure, manage and deploy risk mitigation of customer credit and the collection of outstanding debt from customers in a timely and professional manner. Evaluate customers credit worthiness to support the sales process Perform customer account reconciliation when required Perform AR to GL reconciliation where not automatically performed within an integrated system Ensure collection systems are maintained efficiently and accurately Sign off bad debt write offs in line with Credit Control policies Administration To ensure, and monitor the timely delivery of invoices Ledger review to be done to ensure that there are no old outstanding lying un-resolved To ensure timely ledger maintenance To visit the ROs & branches on regular basis, and hold meetings with the credit control teams To ensure the proper and timely input/updating of systems. Departmental and cross-functional process improvement To cross-functionally analyze, agree, implement and monitor credit control processes and activities in order to continuously action issues and improve efficiency and effectiveness. Create and maintain a close working relationship with sales force regarding activities that impact the collection department To liaise with customers and the sales force and visit customers where necessary/appropriate Monitoring quality, efficiency and risk to ensure controls are effectively in place and implementing corrective actions where appropriate. Project work To contribute to the effective rollout of cross-functional projects, through contribution of professional expertise and leadership. Manage internal Credit Control projects Ensure achievement of action points assigned. Ensure the involvement of those with the appropriate expertise and accountability.

Role & responsibilities Accounts Receivable Follow up with to Customer/Marketing Team, keeping MIS/Report of the same, updating/ modification of Customer Data (KYC & other details) in ERP. Reconciliation of A/c with Customer A/c and coordination with customer & Marketing Preferred candidate profile Graduate with MS Excel experience ( Basic Operations , Lookups, Filter, Pivot Table, Dashboard, Charts)

Please be noted that this position involves 80-20 field work ratio. CTC offered- 5lac Role & responsibilities Accounts Receivable Follow up with to Customer/Marketing Team, keeping MIS/Report of the same, updating/ modification of Customer Data (KYC & other details) in ERP. Reconciliation of A/c with Customer A/c and coordination with customer & Marketing Preferred candidate profile Graduate with MS Excel experience ( Basic Operations , Lookups, Filter, Pivot Table, Dashboard, Charts)

CANDIDATES ONLY BASED OUT OF BANGALORE CAN APPLY - Those interested, please share your CVs at - Phone No: 6361689168 Email ID: pritha.chakraborty@dtdc.com Linux Lead: Good hands on experience in Linux Servers (SLES & RHEL) on Physical and Virtualized environment. Experience in installing, configuring, and maintaining Linux servers. Perform System Maintenance. Help tune performance and ensure high availability of infrastructure. Troubleshoot problems with deployed servers or perform new deployments from scratch. Both troubleshooting and bootstrapping require proper understanding of inter-dependencies between various services. Ability to do Root cause analysis, Problem, Change & Incident Management. Ability to understand client requirements, suggest possible issues with current setup, present new architectures, migrate from existing setup to new setup with minimum downtime and no loss of data is critical. In depth knowledge in Cluster. In depth knowledge on : LVM, NFS, Samba, NTP, ACL Proficient with network tools such as iptables, Linux IPVS, iperf, etc. In depth knowledge in SuSE Manager / REDHAT Satellite server. Set repository and Install packages and update to its stable version without losing any data. Should Perform regular upgrades, security/enhance patches. Should able to implement best practices, hardening. Security & Disaster recovery procedures. Create, Delete and modify user and groups. Providing accessing through PAM tool. Familiarity with the fundamentals of Linux scripting languages. Utilize Linux scripting (Bash etc.) to optimize and automate system administrator tasks. Knowledge on Data Center setup and architecture Experience to work with multiple vendors for operations/projects. Knowledge on monitoring tools. Preferred to have knowledge on tools like splunk , Nagios, site 24*7 etc. Maintain inventory updates of system & EOS / EOL system in centralized inventory and management systems. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. CANDIDATES ONLY BASED OUT OF BANGALORE CAN APPLY - Those interested, please share your CVs at - Phone No: 6361689168 Email ID: pritha.chakraborty@dtdc.com

Job Description for Senior Java Developer We are looking for an experienced Senior Java Developer to join our technology team. The ideal candidates will have over 8 years of solid backend development experience using Java , with deep knowledge of Spring Boot, JPA, Hibernate , and Cloud technologies (AWS/GCP) . They must also demonstrate strong hands-on skills in system design , microservices , messaging systems , and enterprise integration . ONLY CANDIDATES BASED OUT OF BANGALORE, HAVING 30DAYS OR LESS NOTICE PERIOD CAN APPLY FOR THIS ROLE. The resources need to have 8+ Years of experience in Java. Skills required = Java 8 | Java 11 | Java 17 | Spring Boot | Spring MVC | Spring Security | Spring Data JPA | Hibernate | RESTful APIs | Microservices Architecture | PostgreSQL | MySQL | Maven | Git | Apache Kafka | Redis | Elasticsearch | Amazon S3 | Object-Oriented Design (OOD) | Software Design Patterns | Event-Driven Architecture Those interested and based out of Bangalore, please share your CV and details to = Phone No: 6361689168 Email ID: pritha.chakraborty@dtdc.com Key Responsibilities 1) Development of robust, secured and scalable Java applications. 2) Build, optimize, and maintain microservices using Spring Boot and container technologies. 3) Design and implement secure, high-performance RESTful APIs. 4) Handle database design and performance optimization using JPA/Hibernate . 5) Integrate systems using Apache Kafka , RabbitMQ , or similar event-driven platforms. 6) Work with cloud-native technologies (AWS/GCP) for scalable and resilient architecture. 7) Utilize Redis , ElasticSearch , or other caching/search tools where applicable. 8) Apply best practices in unit/integration testing , logging , monitoring , and observability . Essential Skill Set 8+ years of hands-on experience in Java (8/11/17+) . Strong knowledge of Spring Boot , Spring MVC , Spring Data , Spring Security . Deep experience with JPA/Hibernate , relational databases ( PostgreSQL/MySQL ). Solid foundation in Object-Oriented Design (OOD) and design patterns . Experience building and scaling microservices architecture . Strong command over RESTful API development and consumption. Good experience with Git , Maven , Jenkins , Docker , Kubernetes . Experience with Apache Kafka or RabbitMQ for messaging/event-driven systems. Working knowledge of Redis , Elasticsearch , S3 , or other cloud-native tools. Hands-on experience deploying and managing applications on AWS or GCP . Strong testing practices using JUnit or equivalent frameworks. Strong debugging, problem-solving, and performance-tuning skills. ONLY CANDIDATES BASED OUT OF BANGALORE, HAVING 30DAYS OR LESS NOTICE PERIOD CAN APPLY FOR THIS ROLE. The resources need to have 8+ Years of experience in Java. Skills required = Java 8 | Java 11 | Java 17 | Spring Boot | Spring MVC | Spring Security | Spring Data JPA | Hibernate | RESTful APIs | Microservices Architecture | PostgreSQL | MySQL | Maven | Git | Apache Kafka | Redis | Elasticsearch | Amazon S3 | Object-Oriented Design (OOD) | Software Design Patterns | Event-Driven Architecture Those interested and based out of Bangalore, please share your CV and details to = Phone No: 6361689168 Email ID: pritha.chakraborty@dtdc.com

Revenue Generation & support to Channel Partners. Identification of opportunities for expansion and client management. Timely support to Channel Partner to reach sales target. Good hands-on excel. New client Acquisition & Upselling Taking care of the operational activities of the Branch 2 wheeler mandatory

Role & responsibilities The position is essentially responsible for evaluating, ideating, conceptualizing and driving strategic initiatives for prot, keeping in mind the overall organization Vision. The role holder is responsible for the revenue generation through sales and service to DTDC customers for the assigned region. The role holder should oversee all portfolios of sales DP sales, channel sales, retail and international in the specied area. Additionally, the role holder is also responsible for the CRM, hub operations, HR and other administrative activities in the area. FINANCIAL Responsible for the P&L of the region and should work towards increasing revenue and reducing costs Oversee generation of revenue for assigned region as per annual growth targets & departmental goals Review collection of Cash on Delivery consignments on a regular basis and bridge gaps if any TACTICAL Understand the market forces, dynamics and focus on improving Regional performance Liaise with DP team, Channels team, retail and International teams to do active business development and increase the revenue share of the assigned region Taking care of a set of Regional and National Key accounts and ensuring proper engagement and relationship management. Ensure Maximum wallet share and retention. Identify opportunities to increase the protability by coordinating with eet and accounts department Responsible for Network Expansion and Collections. OPERATIONAL Oversee the service operations of all customers in the assigned region as per dened TATs and policies Leading the team of Regional Channel Managers, Area Managers, Channel executives and Branch managers to deliver Budgeted Revenue Responsible for maintaining the service performance and CRM operations for the region as per dened norms and benchmarks Also responsible for overseeing the last mile, rst mile and gateway operations Oversee and manage all the activities and operations and ensure the operations are smooth and uninterrupted In case of any escalations, immediately attend to the same & provide amicable solution to the customer Ensure that the work is in accordance with established professional standards and remain abreast of emerging trends and best practices that can be incorporated into the function Resolve any issues which may arise during the course of the dierent processes. PEOPLE Oversee all the HR and Administration activities of all the employees working in the assigned area Meet regularly with the reporting manager to report the status of ongoing activities, educate/inform them of emerging risks and/or exposures (whether internal or external to the company) that should be considered as part of their day-to-day workings Groom and guide AMs to ensure revenue targets are met and KPIs are achieved Identify training needs for the team and recommend the trainings to the management Oversee facilitation of a conducive work environment that ensures high employee engagement levels in the team Provide leadership guidance to the employees in the zone across all LOBs Preferred candidate profile QUALIFICATION Post Graduate Degree in any domain At least 8-10 years of experience of working in as a Area Manager / Franchise Manager for a pan-India organization Experience in a Logistics industry or related eld is an added advantage KNOWLEDGE AND ABILITIES Expertise in understanding the business and support processes of DTDC Good convincing skills to talk to customers Good task prioritization and organizational skills Good stakeholder management skills Problem solving and logical thinking abilities with attention to detail Good observation skills Ability to work in teams

Looking for Territory Business Head for Surat Location Key Responsibilities-P&L Ownership Overall P&L Head for the Branches under him/her. Located at the major Branch and frequently visits the other Branches. Revenue Accountability-Customer relationships, RBD growth, NBD Support Cost Accountability-Authority to manage all operating costs for the Branches. Service Accountability-monitors performance, takes action on defaulters in alignment with BH. Ensures monthly Reward and Recognition program. Key Performance Indicator %same day pickup/booking and connection within cutoff. %FAD %Forward closure(open CN closure within timeline) %CRM closure within TAT. PUD CPK and CPT We are looking for candidates who are from Same Industry & can join us within 15 days OR immediate joining. Preferred candidate profile We are looking for Graduate OR Post Graduate candidate who are from Same Industry & can join us within 15 days OR immediate joining.

Job Purpose: To manage and coordinate logistics operations including transportation, warehousing, and distribution to ensure timely and cost-effective delivery of goods and services. Ensure compliance with company policies and regulatory requirements while improving operational efficiency. Key Responsibilities: Plan and execute daily logistics operations including dispatches, delivery tracking, and return shipments. Coordinate with vendors, transporters, and warehouse teams for efficient movement of goods. Monitor and maintain inventory levels and ensure proper documentation of stock movements. Manage inward and outward logistics including GRN (Goods Receipt Note) and dispatch documents. Optimize transportation costs through route planning and load consolidation. Ensure timely and accurate MIS reporting related to logistics operations. Address and resolve logistics issues, damages, delays, and losses. Ensure adherence to company SOPs, safety, and regulatory compliances (e.g., RTO, E-way bill, etc.). Support audit and stock reconciliation processes. Coordinate with customer service and sales teams for delivery planning and execution. Key Skills & Competencies: Strong knowledge of logistics, transportation, and warehouse processes. Hands-on experience with logistics software / ERP (e.g., SAP, Oracle, TMS). Good negotiation and vendor management skills. Analytical and problem-solving abilities. Excellent communication and coordination skills. Ability to work under pressure and meet deadlines. Qualifications: Graduate in Logistics, Supply Chain, Commerce or relevant field. Additional certification in supply chain/logistics preferred. 25 years of relevant experience for Executive/Officer roles; 6–10 years for Manager roles. Preferred Industry: Courier, Transportation, E-commerce, Manufacturing, 3PL/4PL, FMCG

Role & responsibilities - Handling inhouse payroll. Salary processing of 2000 + employees. Having 5+ years of CORE INDIAN PAYROLL EXPERIENCE. IMMEDIATE JOINERS NEEDED. FROM BANGALORE LOCATION ON LY. Key Responsibilities :- Payroll Processing : Manage end-to-end payroll processing for inhouse DTDC employees. Verify and reconcile payroll data including working hours, salary, allowances, bonuses, and deductions. Ensure timely disbursement of salaries, bonuses, and any other compensations. Compliance : Ensure compliance with statutory requirements such as Provident Fund (PF), Employee State Insurance (ESI), Professional Tax (PT), and Income Tax (TDS). Submit payroll-related statutory reports and filings in a timely manner. Keep up to date with changes in Indian labor laws and taxation regulations affecting payroll processing. Employee Benefits & Deductions : Calculate and process deductions like Provident Fund, ESI, PT, Gratuity, and Income Tax. Handle payroll benefits such as leave encashment, gratuity payments, medical reimbursements, etc. Ensure that appropriate deductions are made for outsourced employees based on company policy and legal requirements. Reporting & Record Maintenance : Maintain payroll records including payslips, tax statements, and other employee records. Generate monthly, quarterly, and annual payroll reports for management and compliance audits. Handle payroll queries from employees and provide resolution in a timely manner. Coordination & Support : Liaise with HR, Finance, and third-party vendors (outsourcing clients) to ensure accuracy and completeness of payroll data. Assist with internal and external payroll audits. Collaborate with the Finance department for the disbursement of salaries and taxes. Payroll Software : Utilize payroll management software to process payroll and maintain records. Assist in the implementation of new payroll systems or software as required. Ensure the payroll software is updated with current statutory regulations. Statutory Filings : Handle monthly and annual statutory filings such as PF, ESI, PT, and TDS returns. Submit Form 16, challans, and other tax-related documents to government authorities as required. Key Requirements :- Qualifications : Bachelor's degree in Finance, HR, or a related field. Professional certification in payroll processing (preferred). Technical Skills : Proficiency in payroll management software such as SAP, Tally, or other payroll tools. Strong knowledge of MS Excel for reporting and reconciliation purposes. Compliance Knowledge : In-depth understanding of Indian labor laws, taxation regulations, and statutory compliance related to payroll processing. Experience with PF, ESI, PT, Gratuity, and Income Tax regulations.

Roles and Responsibilities Identify Enterprise Customers: Recognize and target enterprise customers with international logistics needs. Clearly articulate how DTDC's products can meet their requirements. Generate Leads and Sign New Customers: Service a designated geographical area or client segment to generate leads and secure new customers. Manage Customer Portfolio: Oversee a portfolio of customers and potential clients through personal sales visits, providing personalised service through face-to-face interactions. Build Strong Client Relationships: Develop robust client relationships to ensure account performance and growth, reduce attrition rates, and minimise competitor inroads. Convert Leads into Customers: Transform qualified leads into customers (First Time Buyers) across small, medium, and large business accounts. Focus on developing and penetrating existing accounts for retention and growth. Collaborate with Cross-Functional Teams: Work with cross-functional teams to build and maintain business relationships with customers across different lines of business. Customer Point of Contact: Serve as the primary contact for customers, coordinating with relevant departments to address and resolve queries, problems, or issues efficiently. Reporting: Prepare and present weekly and monthly reports detailing sales achievements and projections against targets. Product and Market Knowledge: Continuously develop knowledge of DTDC's products/services and maintain commercial awareness to provide the best solutions for customers. Desired Candidate Profile: Experience: 5-8 years of experience in international business with a reputable courier company, with prior logistics experience being essential. Desired Skills: Excellent communication and interpersonal skills Self-motivated and proactive Strong presentation skills Ability to work effectively in a team

Job Summary This role entails collection network expansion, revenue collection, networking with potential channel partners and franchisees, ensuring company compliance by franchisees, and carrying out other channel administration activities. KEY RESPONSIBILITIES Strategic and Tactical Carrying out revenue oriented activities by visiting NBD and RBD clients, and channel partnersGenerating business by liaising with potential clients and customers to maintain a healthy business relationshipIntroducing incentives to improve operations and channel partner performance (by channel management)Responsible for identifying non-serviceable areas or areas for appointing new franchisee and channel partnersReviewing channel partner sales based on varied parametersHandling operational activities for channel partnersEnsuring that the franchisee activities and work is as per company policy and providing necessary SOP training wherever neededProviding continuous training about policies, processes, development awareness to channel partnersMonitoring collection activities, digitized activities and channel operations on a daily basis and ensure consistent revenue collectionMonitoring online booking activities and online DRS, and updating records pertaining to the sameResponsible for carrying our franchisee and customer visitsResponsible for participating in fortnightly team member reviewHolding meeting and review sessions with franchisees Operational. Working with franchise and new customers for sales growthWorking on franchise incentives and achievability of goals on a regular basisTracking defaulters and following up to ensure efficiency and high levels of performanceResponsible for monitoring and collecting payments on the basis of target datesTracking and reviewing projects to ensure timely implementationResponsible for monitoring and reviewing performance of team (targets, bookings, collection of delivery load, operations team support, aligning vacant areas of deliveries)Tracking service performance of subordinates, responsible for real time updation of recordsTraining team and franchise owners in adoption of digitization and online operationsEnsuring collection targets are met with complete efficiencyProviding support to franchises on MIS and related areas DESIRED KNOWLEDGE AND EXPERIENCE Qualification Graduation (any discipline) with 5-6 years of experience in Channel Management and Development, Sales & Customer Relationship Management. At least 3 years of experience in logistics and transportation industry in the area of franchisee management Knowledge & Abilities Ability to manage client relationships & expectations Knowledge of market dynamics in courier, transportation and logistics industry. Interpersonal Sensitivity Proven negotiation skills. Ability to inspire confidence and create trust. Excellent Interpersonal and communication skills NOTE: Hiring for TS & AP locations 1. Medchal 2. Karmanghat 3. Anandbagh 4. Nizamabad 5. Khammam 6. Warangal 7. Anantapur 8. Madanapalli 9. Kurnool 10. Rajamundry 11. Srikakulam 12. Nellore 13. Vijayawada