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Process Trainer || Malad Mumbai

Process Trainer || Malad Mumbai

Teleperformance (TP)

1 - 6 years

1 - 6 Lacs

Mumbai Goregaon Mumbai (All Areas)

Posted:3 weeks ago| Platform:

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Skills Required

BPO process training Claims Adjudication Insurance Customer Service Training Training Analysis Behavioural Training inbound TNA TNI Product Training Soft Skills TTT trainer OJT Corporate Training NHT Training Management International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge.
Develop and maintain relationships with clients to understand their requirements and preferences for training delivery.
Collaborate with subject matter experts to create engaging and effective learning materials.
Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers.

For further information kindly connect with-

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