Process Trainer

Position:

Location:

Qualification:

Experience:

• A Trainer is responsible for New Hire communication training (Classroom Training) 

• They also provide feedback & Coaching to agents on Communication and spoken English

• Deliverables further includes conducting audit transactions for agents on the floor on a prescribed sheet defined by the client or TT

Experience Breakup: Looking for experience into GIS Mapping

Essential Hiring Skills: 

• Structure on-boarding training requirements, Pre Process, Process, customer Visits etc

• Ensure all new employees go through the defined new hire learning path for their respective roles in the account

• Participate & Lead the KA and KT activities for the transition account and work with the client and stakeholders to Ensure that processes knowledge is documented and transferred to the operations team

• Support new hires during OJT and go-live

• Manage/provide refresher and remedial training for existing employees

• Maintain trainee data and information in the central repository to Ensure audit readiness

• Generate training reports from time to time

• Provide feedback and coaching to analysts on the floor

• Analyse training need for employees, single point of contact for the account for any training requirements

• Responsible for adhering to training guidelines defined by the BU training Function

• Responsible to work with operations to bridge gaps during training

• Provide pro-active training intervention / guidance to leadership targeting metric / business impact

• Good to have Hiring Skills: Exposure to Geographical Information System(GIS) knowledge

Responsibilities:

• Must have good experience in MS-Word, Excel and Presentations or similar tools

• Proficient with MS-Office (Word, Excel, power point)

• Should be acquainted with the communication nuances of the local audience – possible kinds of errors that one would expect in the location

• Excellent spoken and written Communication Skills. Has to have a good understanding of functional Grammar and MTI

• Needs to have strong training ability

• Good rapport building skills, extremely methodical and organized

• Feedback and Coaching skills

• Good analytical ability

• Good reading / learning, researching – Skills

• Demonstrated Customer Service Skills

Interested Candidates can share their Resume at supriyakapani@globalitsolutions.net.in or can DM