524 Performance Metrics Jobs - Page 15

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience>10 YEARS.

Socialion Media is looking for Social Media Intern to join our dynamic team and embark on a rewarding career journey Content Creation: Assist in creating and curating content for various social media platforms, including text posts, images, videos, and infographics Ensure that content aligns with the brand's voice and messaging Scheduling and Posting: Schedule and publish social media posts on platforms like Facebook, Instagram, Twitter, LinkedIn, and others Use social media management tools to plan content calendars Audience Engagement: Monitor social media channels for comments, messages, mentions, and direct interactions from followers Engage with the audience by responding to inquiries and comments Analytics and Reporting: Track the performance of social media campaigns and posts using analytics tools Provide insights and data on key performance metrics, such as reach, engagement, and conversion rates Trend Analysis: Stay updated on social media trends, hashtags, and discussions related to the industry and brand Use this information to inform content creation and engagement strategies Competitor Research: Research and analyze the social media presence of competitors to identify opportunities for improvement and differentiation Hashtag Research: Identify relevant hashtags to use in posts to increase discoverability and engagement Create branded hashtags when appropriate

RoleSenior Group Leader(Content Moderation) Location-Hyderabad. Trainable Skills: Ability to lead and guide a team Observation, Analytical & listening Skills Good knowledge of trending topics (Political/Sports/Entertainment/Sensitive events). Will be end to end responsible for the performance of the team (Accuracy, AHT, SLs, Attrition, Shrinkage, Development of employees etc. Essential Hiring Skills: 1. Ability to guide and lead a team of leaders | 2. Strong in data reading and implementations skills | 3. Should be able to think out of the box | 4. Must be good communication | 5. Should be comfortable working 24/7 and 365 days work culture | 6. Should agile & a quick learner | 7. Should have a ability to inspire and work under pressure. Exp- 5 to 8 Yrs. Exp needed as a Lead in content moderation project. Shift:24*7(Night) Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects RoleSenior Group Leader(Content Moderation) Location-Hyderabad. Trainable Skills: Ability to lead and guide a team Observation, Analytical & listening Skills Good knowledge of trending topics (Political/Sports/Entertainment/Sensitive events). Will be end to end responsible for the performance of the team (Accuracy, AHT, SLs, Attrition, Shrinkage, Development of employees etc. Essential Hiring Skills: 1. Ability to guide and lead a team of leaders | 2. Strong in data reading and implementations skills | 3. Should be able to think out of the box | 4. Must be good communication | 5. Should be comfortable working 24/7 and 365 days work culture | 6. Should agile & a quick learner | 7. Should have a ability to inspire and work under pressure. Exp- 5 to 8 Yrs. Exp needed as a Lead in content moderation project. Shift:24*7(Night)

Sopra Steria is looking for CATIA DMU Module Lead to join our dynamic team and embark on a rewarding career journey Provide strategic direction and oversight for a team or project, ensuring alignment with organizational goals Manage planning, execution, and delivery of tasks while mentoring team members and promoting skill development Facilitate collaboration across departments, monitor performance metrics, and implement improvements Resolve conflicts, allocate resources effectively, and ensure adherence to timelines and quality standards Serve as the main point of contact for stakeholders and ensure transparent communication and reporting Continuously evaluate processes to drive innovation and efficiency

Armanino is proud to beamong the top 20 Largest Firms in the United States of Americaand one of theBest Places to Work. Armanino (USA) has more than 2500 employees across the USA and more than 20 offices in different states of the USA. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you dont check-out of life when you check-in at work. Thats why weve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas. This open position is for Armanino India LLP, which is located in India. Armanino India LLP is a fully owned subsidiary of Armanino. Responsibilities: Build, mentor, and manage a high-performing consulting team by fostering key qualities such as problem-solving, effective communication, adaptability, and a deep understanding of customer needs, with a shared commitment to customer excellence. Develop initiatives to encourage innovation, continuous learning, and professional growth within the team. Empower internal teams with the tools, training, and resources required to deliver exceptional client outcomes. Manage team members across several types of work streams; Project based work, managed services engagements, production environments, custom development. Establish performance metrics focused on customer satisfaction, engagement, and business impact. Partner with clients (internal and external) to deeply understand their challenges, objectives, and aspirations to co-create impactful technology solutions. Foster a culture of cross-functional collaboration to deliver seamless solutions to clients. Ensure every engagement exceeds client expectations by delivering innovative, reliable, and results-driven solutions. Proactively gather and act on client feedback by implementing structured mechanisms such as surveys, interviews, and feedback sessions, and regularly measure the impact of changes to ensure continuous improvement in the quality and effectiveness of consulting services. Collaborate with sales and business development teams to identify and address client opportunities and challenges. Drive the growth of the consulting practice by focusing on delivering customer value and strengthening client trust. Stay abreast of industry trends, emerging technologies, and customer preferences to continuously evolve the consulting practice. Lead the development of thought leadership content, including white papers, case studies, and blogs, with a strong emphasis on customer success stories. Represent the organization at conferences, seminars, and client forums to showcase customer-centric expertise. : Bachelors degree in Computer Science, Information Technology, or a related field (Masters degree or MBA is a plus). 15+ years of experience in technology consulting, with a proven track record of leading customer-focused engagements. Expertise in enterprise application consulting, digital transformation, and cloud technologies, with strong business acumen. Demonstrated ability to understand and address both external client challenges and internal stakeholder needs. Exceptional leadership, communication, and relationship-building skills. Ability to manage multiple priorities, handle ambiguity, and drive results in a fast-paced environment. Proficiency in key technology platforms (e.g., SAP, Salesforce, Microsoft, Workday) is highly desirable. Compensation and Benefits CompensationCommensurate with Industry standards Other BenefitsProvident Fund, Gratuity, Medical Insurance, Group Personal Accident Insurance etc. employment benefits depending on the position. "Armanino is the brand name under which Armanino LLP, Armanino CPA Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino employees to perform their job duties may result in discipline up to and including discharge. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.

QA - Mid Level - .Net Migration2 Responsibilities: Collaborate on developingQEstrategies and tailored plans for migrating individualapplications, considering factors like dependencies, performance, and compliance. Work closely with the Pipeline team to establishQEprocesses within application-specific CICD pipelines for both on-premises and cloud deployments. Conduct comprehensiveQEtesting, including functional, integration, and performance testing, to validate the effectiveness of migratedapplications. DocumentQEprocesses, configurations, and best practices for knowledge sharing and future reference. Provide guidance and support to team members throughout themigrationprocess, assisting in troubleshooting and resolvingQE-related issues. Roles: AWS Migration Testing Validate the migration strategy and ensure data integrity during migration process Perform Sanity and regression testing post-migration to confirm that the app functions as expected in new AWS env Test Cloud-specific features such as scalability, availability and security settings Experience with Docker/Kubernetes Integration (e2e)/Collaboration If impacting Simulate real-world scenarios to ensure the app meets business requirements Performance Testing Design and execute performance tests to measure the system's behavior under various load conditions Identify Performance bottlenecks and work w Dev and infrastructure team to resolve Conduct Stress Testing, load testing and endurance testing to ensure the app can handle peak time loads Test Automation Generate detailed test reports that include performance metrics, bottlenecks and areas for improvement Collab and Communication Document the test strategy, test cases and results for future reference and compliance purposes Work closely w Infrastructure and Dev teams to ensure the testing env is correctly set up Provide Feedback and insights during planning sessions to help shape the migration strategy and testing environment strategies

Job Job TitleBoutique Operation Specialist Job CategoryJewellery-SMR Company NameTitan We are currently seeking a highly skilled and motivated Boutique Operation Specialist to join our team at Titan. As a Boutique Operation Specialist, you will play a crucial role in ensuring the smooth and efficient operation of our boutique. Responsibilities: - Oversee the day-to-day operations of the boutique, ensuring that all processes and procedures are followed accurately and efficiently. - Provide exceptional customer service to all clients, addressing their inquiries and concerns in a professional and timely manner. - Manage inventory levels, ensuring that stock is replenished as needed and conducting regular audits to maintain accuracy. - Collaborate with the sales team to optimize sales performance and achieve targets. - Train and mentor boutique staff, providing guidance and support to enhance their skills and knowledge. - Monitor and analyze boutique performance metrics, identifying areas for improvement and implementing strategies to drive growth. - Maintain a clean and organized boutique environment, ensuring that visual merchandising standards are met at all times. - Stay up-to-date with industry trends and competitor activities, making recommendations to enhance the boutique's competitiveness. : - Proven experience in boutique operations or a similar role within the jewellery industry. - Strong knowledge of jewellery products, materials, and trends. - Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members. - Exceptional organizational and multitasking abilities, with a keen eye for detail. - Proficient in using inventory management systems and point-of-sale software. - Ability to work in a fast-paced environment and adapt to changing priorities. - A passion for delivering exceptional customer service and exceeding client expectations. - Flexibility to work evenings, weekends, and holidays as required. If you are a dedicated and results-driven individual with a passion for the jewellery industry, we would love to hear from you. Join our team at Titan and contribute to the success of our boutique as a Boutique Operation Specialist. Apply now!

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Service Desk Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that any issues are addressed promptly and effectively, while maintaining a focus on delivering high-quality applications that meet user needs and expectations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of incident management processes and best practices.- Experience with service desk software and ticketing systems.- Ability to analyze and improve service desk performance metrics.- Familiarity with ITIL framework and service management principles. Additional Information:- The candidate should have minimum 5 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Mainframe Application Performance Optimization Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will analyze, design, code, and test multiple components of application code across one or more clients. You will also perform maintenance, enhancements, and/or development work in a fast-paced environment.Needs to fully understand Mainframe Security / RACF and able to interact with the client and business users.Access Request CreationPassword Reset.Data Access RequestRACF AccountPrivileged Access Management. Access RemovalDB2 Access requests via RACF Group Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead and mentor junior team members.- Conduct code reviews to ensure code quality and adherence to best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Mainframe Application Performance Optimization.- Strong understanding of performance tuning techniques for mainframe applications.- Experience in identifying and resolving performance bottlenecks in mainframe applications.- Proficient in analyzing application performance metrics and recommending optimizations.- Good To Have Skills: Experience with mainframe application modernization techniques. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Mainframe Application Performance Optimization.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Manage day-to-day operations of the customer support department. Lead, mentor, and guide Team Leaders to drive results and improve customer experience. Oversee customer service delivery across multiple communication channels (email, phone, chat, tickets). Address escalated issues and ensure effective resolution. Monitor support metrics and develop strategies to enhance performance. Ensure compliance with business and regulatory standards. Conduct regular performance reviews and training sessions. Coordinate with cross-functional teams to resolve customer issues effectively. Prepare reports and derive insights from support data to enhance decision-making. Requirements - 45 years of experience in customer support, client relationship management, and team leadership. Strong communication, task management, and team collaboration skills. Ability to perform under pressure and manage global support operations. Proven experience improving customer support metrics. Proficiency in CRM tools and support technologies. Multilingual capabilities (spoken/written) preferred. Knowledge of the Forex and Stock Market industry is a strong advantage. Analytical mindset with strong problem-solving abilities. What is in it for you - Work with a fast-growing global fintech and financial services company. Competitive and attractive compensation package. Extensive learning opportunities including professional training and soft skills development. A dynamic work environment with a flat structure and start-up culture. Direct ownership of your role and responsibilities with strong career growth potential.

A leading multinational organization known for delivering customer-focused insurance solutions and operational excellence. Responsibilities - Manage day-to-day operations of a team of 80-100 employees in chat/back office P&C insurance processes. Lead and mentor a group of Assistant/Deputy Managers. Ensure delivery of SLAs, drive team performance, manage KPIs, absenteeism, and attrition. Handle escalations, conduct reviews with clients, and manage operational performance. Collaborate with HR, quality, and training functions to enhance process outcomes. Drive process transformation and improvement initiatives. Manage hiring needs and capacity planning. Be comfortable working in 24x7 rotational shifts. Requirements - Minimum 4 years of experience in general insurance or chat process. Experience in handling operations with 70+ employees. External certification in P&C/General Insurance is a plus. Strong leadership and stakeholder management skills. Excellent communication, problem-solving, and people management skills. Graduate degree is a must. What is in it for you - Opportunity to lead a large operations team in a high-growth environment. Engage with global stakeholders and gain cross-functional exposure. Be at the forefront of process transformation in the insurance domain.

Hi Job Enthusiasts! Greetings from ShiningStars Hiring for Assistant Manager Operations Lucknow Location. Company: Leading Multinational BPO (E-commerce Voice Process) Job Type: Full-Time | Work from Office Location: Lucknow Open Positions: 10 About the Company: We are a trusted BPO partner for some of Indias top e-commerce brands. With a strong presence across the country, we specialize in delivering efficient and quality-driven customer service. Our Lucknow branch is expanding, and we are looking for enthusiastic leaders to join our operations team. Roles and Responsibilities: Supervise daily operations of the e-commerce voice process team. Lead and motivate a team of customer support agents to achieve KPIs. Ensure adherence to SLAs, quality standards, and customer satisfaction targets. Monitor real-time performance and prepare improvement strategies. Conduct regular team huddles, coaching sessions, and trainings. Handle escalations and collaborate with cross-functional teams to resolve issues. Present team performance reports to higher management regularly. Eligibility Criteria: Minimum 5 years of experience in the BPO industry. At least 2 years of experience as an Assistant Manager Operations. Graduation in any stream is mandatory. Strong communication skills in English and Hindi. Proven track record of managing teams and delivering performance improvements. Prior experience in e-commerce and voice-based customer service is highly preferred. Immediate joiners will be given priority. Compensation and Work Details: Salary: Up to 5.5 LPA (Hike up to 30% depending on last drawn and interview performance) Working Days: 6 days a week with 1 rotational off Interview Mode: Virtual How to Apply: Send your updated CV via WhatsApp to Homa at 9696714723. If the call isn’t answered, please drop a message mentioning the role. Stay Updated on Openings: Join our official WhatsApp channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #HiringNow #AssistantManager #OperationsJobs #LucknowJobs #EcommerceSupport #VoiceProcess #BPOCareers #TeamHandling #CustomerService #LeadershipOpportunity #ApplyNow #ShiningStarsRecruitment Let me know if you also want a shorter version for WhatsApp or a creative variation for LinkedIn.

We are looking for a skilled professional with 14-17 years of experience to join our team as a Regional Asset Disposal specialist in the BFSI industry, specifically with Equitas Small Finance Bank. The ideal candidate will have a strong background in asset management and disposal. Roles and Responsibility Manage and oversee the regional asset disposal process to ensure timely and efficient execution. Develop and implement strategies to improve asset disposal rates and reduce delinquencies. Collaborate with cross-functional teams to identify and mitigate potential risks and issues. Analyze and report on asset disposal performance metrics to senior management. Ensure compliance with regulatory requirements and internal policies related to asset disposal. Identify opportunities to optimize processes and procedures within the asset disposal function. Job Requirements Minimum 14 years of experience in asset management or a related field, preferably in the BFSI industry. Strong knowledge of asset disposal principles, practices, and regulations. Excellent analytical, problem-solving, and communication skills. Ability to work effectively in a fast-paced environment and meet deadlines. Strong leadership and team management skills. Experience working with financial data analysis and reporting tools.

Description We are seeking an experienced Area Manager for Life Insurance product to oversee our operations in Tamil Nadu. The successful candidate will be responsible for managing multiple locations, driving sales performance, and ensuring operational excellence across the region. Responsibilities Oversee and manage operations across multiple locations in the assigned area. Develop and implement business strategies to achieve company goals and objectives. Monitor sales performance and ensure targets are met through effective management. Train, mentor, and develop team members to enhance their skills and performance. Conduct regular market analysis to identify opportunities for growth and improvement. Establish and maintain strong relationships with clients, stakeholders, and local communities. Ensure compliance with company policies and local regulations. Skills and Qualifications 4-6 years of experience in a managerial role, preferably in retail or operations. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficient in data analysis and performance metrics. Experience with budgeting and financial management. Ability to work in a fast-paced environment and manage multiple priorities. Strong problem-solving skills and attention to detail. Bachelor's degree in business administration, management, or a related field. Specifically experienced in Life Insurance Product

Enrope Solutions Private Limited is looking for Social Media Intern to join our dynamic team and embark on a rewarding career journey Content Creation: Assist in creating and curating content for various social media platforms, including text posts, images, videos, and infographics Ensure that content aligns with the brand's voice and messaging Scheduling and Posting: Schedule and publish social media posts on platforms like Facebook, Instagram, Twitter, LinkedIn, and others Use social media management tools to plan content calendars Audience Engagement: Monitor social media channels for comments, messages, mentions, and direct interactions from followers Engage with the audience by responding to inquiries and comments Analytics and Reporting: Track the performance of social media campaigns and posts using analytics tools Provide insights and data on key performance metrics, such as reach, engagement, and conversion rates Trend Analysis: Stay updated on social media trends, hashtags, and discussions related to the industry and brand Use this information to inform content creation and engagement strategies Competitor Research: Research and analyze the social media presence of competitors to identify opportunities for improvement and differentiation Hashtag Research: Identify relevant hashtags to use in posts to increase discoverability and engagement Create branded hashtags when appropriate

Riviera Tours and Travel is looking for Operation Executive to join our dynamic team and embark on a rewarding career journey Communicating with upper management to develop strategic operations goals. Developing strategic long-range plans to achieve strategic objectives. Creating and managing the organizations fiscal operating and capital budget and expenses. Monitoring operational performance of both internal and external service providers. Monitoring facility condition and environmental performance and recommending or approving funding levels and spending plans. Providing a workplace setting that is conducive to productive work. Monitoring occupant satisfaction. Monitoring construction and renovation projects. Monitoring performance metrics. Receiving and responding to approvals and notifications.

Industry: SaaS / IT / Mobile App / Digital Product Key Responsibilities Plan, execute, and manage Google Ads campaigns (Search, Display, YouTube) Run and optimize Meta Ads campaigns (Facebook & Instagram) Track, analyze, and continuously improve campaign performance Build high-performing audiences using interests, behaviors, and lookalikes Set up conversion tracking via Google Tag Manager and Meta Pixel Conduct A/B testing on creatives, landing pages, and audience targeting Monitor and report key performance metrics such as CPL, CTR, ROAS Collaborate with the design team to develop impactful ad creatives Stay updated with platform changes, advertising trends, and competitor strategies Requirements 2-3 years of hands-on experience with Meta and Google Ads campaigns Proficiency in Facebook Ads Manager and Google Ads Dashboard Familiarity with GA4 , Google Tag Manager , and Meta Pixel Experience creating and managing custom and lookalike audiences Prior success in lead generation campaigns (SaaS industry experience preferred) Strong skills in Excel/Google Sheets for campaign tracking and reporting Analytical mindset with problem-solving abilities Excellent communication and time-management skills Why to join our team 5 days working An ever-growing team of 80+ highly talented professionals. Flexible Working Hours Health insurance Paid Leave Policy Engagement Activities every month Positive Atmosphere and Culture combined with Personal Growth Job Satisfaction and stability with a suitable policy

Description We are seeking a highly motivated Deputy Manager to assist in managing our team and operations. The ideal candidate will have a strong background in management and will be responsible for supporting the manager in achieving departmental goals. Responsibilities Assist the manager in daily operations and strategic planning. Supervise and mentor junior staff members. Coordinate with various departments to ensure smooth workflow. Monitor performance metrics and report on key results to upper management. Develop and implement process improvements to enhance efficiency. Handle customer queries and provide exceptional service. Skills and Qualifications Bachelor's degree in Business Administration or related field. 1-8 years of experience in a managerial or supervisory role. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to analyze data and generate reports. Knowledge of project management principles and practices.

Description We are seeking a highly motivated Investment Manager to join our team in India. The ideal candidate will have a strong understanding of financial markets and investment strategies, with a proven track record of managing portfolios effectively. You will be responsible for identifying investment opportunities, conducting market analysis, and developing strategies to enhance the company's investment performance. Responsibilities Conduct thorough market research and analysis to identify investment opportunities. Develop investment strategies and manage portfolios to maximize returns. Monitor and report on the performance of investments and provide recommendations for adjustments. Collaborate with other departments to align investment strategies with overall business goals. Prepare detailed investment reports and presentations for stakeholders. Stay updated on market trends, economic conditions, and regulatory changes. Skills and Qualifications Bachelor's degree in Finance, Economics, Business Administration or related field. Strong analytical skills with the ability to interpret complex financial data. Proficiency in financial modeling and valuation techniques. Knowledge of investment products, financial markets, and portfolio management. Excellent communication and presentation skills. Ability to work under pressure and make informed decisions quickly.

Responsibilities: * Collaborate with sales team on lead nurturing * Optimize website for SEO * Analyze performance metrics * Manage inbound marketing campaigns * Create compelling content * Preferably in a B2B SaaS environment

Job Overview:The Operations Manager will oversee and develop a team of customer service specialists, optimizing processes and systems to ensure high performance, customer satisfaction, and operational efficiency. Youll work closely with clients, internal teams, and leadership to drive business success.Key Responsibilities: Team Leadership & DevelopmentLead and motivate a large team to meet performance goals such as service levels, productivity, CSAT, and error rates. Provide coaching and career development opportunities. Performance ManagementMonitor and drive KPIs, implementing corrective actions when necessary to ensure top-tier service delivery. Client Communication & Business ReviewsCommunicate proactively with clients, preparing and presenting business reviews and performance updates. Process Optimization & ScalingPartner with cross-functional teams to implement scalable processes and systems that support growth. Support & Escalation ManagementProvide support to the team in handling escalated issues and customer inquiries. Qualifications Qualifications & Skills: Educational BackgroundMBA in Operations, Analytics, or related field from a Tier 1 Business School. Experience4+ years in operations management or customer service, preferably in a fintech or tech-driven environment. Skills: Strong leadership, analytical, and problem-solving skills. Proficiency in performance metrics, process optimization, and client communications. Job Location

Senior Manager 2 - Sell Head (Large Appliances) Location: Bangalore Experience: 6+ years (preferably in appliances, consumer durables, e-commerce, retail, or FMCG) Job Description: We are looking for a strategic and data-driven Senior Manager to lead the Sell team for the Large Appliances category. This role demands complete ownership of the categorys P&L, demand forecasting, driving growth levers, and working with key internal and external stakeholders to scale the business. Key Responsibilities: Own short- and long-term demand planning for Ref & Wash category Drive P&L performance and ensure targets are met for both refrigerators and washing machines Identify growth opportunities, consumer trends, and work with brands & OEMs to shape category roadmap Track performance metrics and take corrective actions to close gaps Collaborate with Buy teams, Marketing, Planning, and external partners Lead seasonal and Tier 1 event strategy (Big Billion Days, etc.) Education: MBA/PGDM from a reputed institute (preferred) Bachelors degree in Engineering, Business, Economics, or relevant field Key Skills: Large Appliances, Refrigerators, Washing Machines, P&L Management, Category Strategy, Demand Forecasting, OEM Collaboration, Consumer Durables, Buy Planning, Growth Strategy, Stakeholder Management, Negotiation, Analytics, Market Trends, Strategic Planning, E-commerce

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Key Responsibilities. Onboard and service petrol and gas station merchants Manage and motivate a team of 5 or more sales representatives Drive merchant acquisition through QR and POS products Maintain strong business relationships with PSU and Oil Marketing Companies Achieve sales and incentive targets through team performance Analyze sales data to optimize performance and drive growth Expectations & . 1. Must own a smartphone, bike, and helmet 2. Strong growth mindset and entrepreneurial zeal 3. Good understanding of the local market and merchant ecosystem 4. Prior experience in a Channel Sales role with a team of at least 5 members 5. Familiar with concepts like distribution, channel expansion, and performance metrics 6. Proven track record in helping sales teams achieve high incentive earnings Superpowers / Skills That Will Help You Succeed. 3+ years of experience in Channel Sales & Distribution Proven experience in team management Proficiency in Excel and other sales data tools Education. Graduate or higher (Post Graduation preferred) Why Join Us. Join a collaborative, technology-driven work culture with clear performance metrics Opportunity to increase Average Revenue Per User (ARPU) through cross-selling Be part of India’s largest digital lending ecosystem Earn respect and recognition based on merit and contribution Make a direct impact on the financial inclusion of millions of merchants Compensation We believe in creating wealth for the right talent. With over 500 million registered users, 21 million merchants, and an unmatched ecosystem, Paytm is uniquely positioned to democratize access to credit. Come, be a part of India’s biggest digital lending and payments success story.

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the teamThis team involves in making a difference. A lot of contingency and new challenges are encouraged within the team to do stuff that is meaningful for those we serve. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the employees, and that's how it will always be change management in Social Media. About the roleThe YouTube Specialist will support various initiatives within the marketing department aimed at driving Paytm’s growth. This includes event management, customer acquisition, and social media engagement, as well as contributing to the development and success of the other programs. Why join us If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! About the Role: We’re looking for a YouTube Specialist who can take full ownership of Paytm’s YouTube presence. This is not just a content upload role — you will strategically manage, optimize, and grow the channel end-to-end, making YouTube a powerful platform for brand storytelling, product education, and organic discovery. This role requires someone who understands not just content and trends, but also SEO, compliance, algorithm behavior, and audience psychology — someone who can confidently make YouTube work for the brand without relying on external agencies. Key Responsibilities: YouTube Channel OwnershipIndependently manage Paytm’s YouTube channel, from content planning to publishing and optimization. Content Calendar ManagementBuild a consistent pipeline of content aligned with product launches, campaigns, and brand priorities. YouTube SEO & DiscoverabilityUse keyword research, tagging, optimized titles/descriptions, and metadata strategies to boost search visibility and ranking. YouTube ComplianceEnsure all content complies with YouTube’s community guidelines, copyright rules, and platform monetization policies. Analytics & ReportingTrack performance metrics (CTR, retention, watch time, impressions) and deliver insights with actionable improvements. Search Gap ResolutionAudit YouTube search behavior around Paytm-related keywords and fill gaps with targeted content. CollaborationWork closely with social, marketing, content, and design teams to turn briefs into platform-relevant videos. Trend AdaptationSpot and adapt YouTube and Shorts trends, formats, and hooks relevant to the Paytm audience. Community EngagementMonitor comments and community tab posts, ensuring brand-safe and responsive communication. Content OptimizationImprove older content by reworking thumbnails, tags, and titles based on performance insights. Required Skills & Experience: Proven experience managing a branded YouTube channel with significant viewership (preferably 100K+ subscribers or 10M+ views) Strong knowledge of YouTube Studio, algorithm behavior, content strategy, and growth techniques Expertise in YouTube SEO, keyword research (TubeBuddy, VidIQ, SEMrush, etc.), and metadata optimization Clear understanding of YouTube’s policies, copyright compliance, and branded content rules Ability to work independently, take initiative, and run the channel without supervision Comfortable collaborating across cross-functional teams and agencies Data-driven mindset with strong storytelling and visual judgment Preferred: Google’s YouTube Certification (via Creator Academy) Google Ads Video Certification (bonus) Experience in fintech, tech startups, media platforms, or consumer brands Exposure to both long-form and Shorts content strategy

Role Overview The Assistant Store Manager at / SAADAA will be responsible for overseeing the day-to-day operations of our offline retail store, ensuring an exceptional customer experience, driving sales, and leading a motivated team. The ideal candidate is a proactive leader with strong interpersonal skills, a passion for retail, and the ability to maintain smooth store operations while achieving business objectives. WHAT WILL YOU BE RESPONSIBLE FOR Store Operations Management : Ensure the store operates smoothly, adhering to operational standards, policies, and procedures. Team Leadership : Manage, train, and motivate the store team to deliver exceptional customer service and meet sales targets. Customer Experience : Create a welcoming and seamless shopping experience by engaging with customers, addressing their queries, and ensuring high levels of satisfaction. Sales & Revenue Growth : Drive sales and profitability by implementing effective strategies to meet and exceed monthly, quarterly, and annual sales targets. Inventory Management : Monitor stock levels, coordinate with supply chain teams, and ensure proper stock replenishment to minimize shrinkage. Visual Merchandising : Oversee the stores visual presentation to align with the brands aesthetics and ensure its appealing to customers. Data Analysis & Reporting : Analyze store performance, sales trends, and customer feedback to provide actionable insights and prepare regular reports for management. Problem Solving : Address and resolve any operational issues, customer complaints, or staff concerns promptly and effectively. Compliance & Safety : Ensure adherence to safety, hygiene, and compliance standards at all times. Store Maintenance : Maintain cleanliness, organization, and functionality of the store to create a positive environment for customers and staff. WHO YOU ARE Experience : Minimum of 3+ years of experience in a retail environment, preferably in lifestyle, apparel, or D2C brands. Customer-Centric : Passionate about delivering exceptional customer experiences and building strong customer relationships. Leadership Skills : Proven ability to lead, manage, and inspire a team to achieve sales targets and provide top-notch service. Operational Excellence : Strong understanding of store operations, inventory management, and retail performance metrics. Sales-Oriented : A results-driven individual who thrives on achieving and exceeding sales goals. Attention to Detail : Keen eye for maintaining store aesthetics, merchandise displays, and overall store upkeep. Problem-Solving Ability : Capable of addressing challenges and making quick, informed decisions in a dynamic retail environment. Interpersonal Skills : Excellent communication and interpersonal skills to effectively interact with customers, team members, and stakeholders. Tech-Savvy : Familiarity with point-of-sale (POS) systems, inventory management tools, and basic retail analytics. Qualifications Bachelors degree in Retail Management, Business Administration, or a related field (preferred). Proven track record of achieving sales targets and managing retail operations. Experience in managing teams and handling customer escalations. Strong organizational skills and the ability to multitask effectively. Proficiency in MS Office and basic retail software tools.