524 Performance Metrics Jobs - Page 19

Key Responsibilities: Drive Project Sales , Direct Sales , and B2B Sales within the fire protection and construction sectors. Build and maintain strong relationships with architectural firms , contractors, and consultants. Identify business opportunities and generate leads in the construction and infrastructure space. Collaborate with internal teams to ensure timely execution and client satisfaction. Provide regular sales forecasts, reports, and market insights to management. Mandatory Key Skills: Project Sales Direct Sales B2B Sales Fire Protection Systems Construction Industry Knowledge Preferred Qualifications: Experience working with architect firms or in the fire safety domain. Strong communication and negotiation skills. Ability to work independently and handle multiple clients/projects.

Operations Manager, Voice Process Summary of essential job functions Managing the daily running of the call center. Liaising with team leaders, operatives and third parties to gather information and resolve issues Minimum requirements (Education Qualification & Work Experience) Graduate and Above Competency Requirements: [Technical & Behavioral] Analysing productivity data and optimizing staffing and production capacity Liaise with superior to make decisions for operational activities and set strategic goals Plan and monitor the day-to-day running of business to ensure smooth progress Supervise staff from different departments and provide constructive feedback Evaluate overall performance by gathering, analyzing and interpreting data and metrics Managing teams performance around key SLAs, both Client defined and internal defined Manage DR (ATL, Team Leaders & AM) & review individual team performance Review performance and identify factors affecting performance on key SLAs Devise action plans to improve performance, initiate BQ management Interact with KSPs supporting the program for respective deliverables Interact with the client daily to discuss performance & challenges if any Understand forecast, offered trends and ensure required staffing is planned and delivered Business reviews with clients (MBR, QBR, etc.). Identify factors impacting performance and prepare a coaching/action plan to improve the performance Job Responsibilities Handling client interactions. Managing a team of 6 - 8 team leads. Forecasting and recruitment. Forecasting the requirements of the headcount in order to achieve the forecasted chats. Making most efficient utilization of the available agents/sources for production. Analyzing the data on periodic basis and to come up with the suitable actions (both corrective and preventive). Building team spirit among the team leads and also motivating by means of personal involvement. This task of motivation can also be achieved by utilizing the available or approved budget. Managing the daily running of the call center. Liaising with team leaders, operatives and third parties to gather information and resolve issues Minimum requirements (Education Qualification & Work Experience) Graduate and Above Competency Requirements: [Technical & Behavioral] Analysing productivity data and optimizing staffing and production capacity Liaise with superior to make decisions for operational activities and set strategic goals Plan and monitor the day-to-day running of business to ensure smooth progress Supervise staff from different departments and provide constructive feedback Evaluate overall performance by gathering, analyzing and interpreting data and metrics Managing teams performance around key SLAs, both Client defined and internal defined Manage DR (ATL, Team Leaders & AM) & review individual team performance Review performance and identify factors affecting performance on key SLAs Devise action plans to improve performance, initiate BQ management Interact with KSPs supporting the program for respective deliverables Interact with the client daily to discuss performance & challenges if any Understand forecast, offered trends and ensure required staffing is planned and delivered Business reviews with clients (MBR, QBR, etc.). Identify factors impacting performance and prepare a coaching/action plan to improve the performance Job Responsibilities Handling client interactions. Managing a team of 6 - 8 team leads. Forecasting and recruitment. Forecasting the requirements of the headcount in order to achieve the forecasted chats. Making most efficient utilization of the available agents/sources for production. Analyzing the data on periodic basis and to come up with the suitable actions (both corrective and preventive). Building team spirit among the team leads and also motivating by means of personal involvement. This task of motivation can also be achieved by utilizing the available or approved budget.

We are looking for a highly motivated and experienced professional to join our team as a Regional Asset Disposal - MF specialist in Equitas Small Finance Bank Ltd. The ideal candidate will have 0-13 years of experience in the BFSI industry. Roles and Responsibility Manage and oversee asset disposal processes across multiple locations. Develop and implement strategies to enhance asset disposal efficiency and effectiveness. Collaborate with cross-functional teams to achieve business objectives. Analyze market trends and competitor activity to identify opportunities for growth. Build and maintain relationships with key stakeholders, including customers and partners. Monitor and report on asset disposal performance metrics to senior management. Job Strong understanding of asset disposal principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficiency in financial analysis and problem-solving. Strong leadership and team management skills. Experience working in the BFSI industry is preferred.

We are looking for a skilled professional with 8 to 13 years of experience to join our team as a Service Operations Manager in the BFSI industry. The ideal candidate will have a strong background in managing services and operations, with excellent leadership and communication skills. Roles and Responsibility Manage and oversee daily operations to ensure efficiency and productivity. Develop and implement strategies to enhance customer satisfaction and loyalty. Lead and motivate teams to achieve operational excellence and meet targets. Analyze performance metrics and identify areas for improvement. Collaborate with cross-functional teams to drive business growth and expansion. Ensure compliance with regulatory requirements and industry standards. Job Requirements Minimum 8 years of experience in a similar role within the BFSI industry. Strong knowledge of banking operations, regulations, and industry trends. Excellent leadership, communication, and interpersonal skills. Ability to analyze data, identify patterns, and make informed decisions. Strong problem-solving and conflict resolution skills. Experience in managing and motivating high-performing teams.

Spanco is looking for Marketing Specialist to join our dynamic team and embark on a rewarding career journey Develop and implement marketing strategies for the organization. Monitor and report on marketing performance metrics. Conduct market research and analysis to support decision-making. Collaborate with cross-functional teams on marketing projects. Prepare marketing reports and documentation.

Designation Service Delivery Manager Experience Minimum 8-10 Years Notice period Immediate joiner Location Prabhadevi (Mumbai) Work model Work from Office Working days 6 Days Major Skillset Experience in Manage Services, Service Delivery Management & Transition Management & Governance. 8+ years of experience in IT service delivery, with at least 3 years in an SDM role. Strong knowledge of ITIL framework and service management best practices. Hands-on experience in managing EUS operations, including desktop support, remote support, and service desk functions. Excellent stakeholder management, communication, and leadership skills. Experience working in an IT-managed services or outsourcing environment. Ability to handle high-pressure situations and manage escalations effectively. Strong analytical and problem-solving skills with a focus on continuous improvement. Travel may be required based on business needs. Flexibility to work in different shifts, including 24x7 operations if needed. The Service Delivery Manager (SDM) is responsible for ensuring seamless IT support services for end users, managing service delivery teams, and ensuring compliance with SLAs. The SDM will work closely with stakeholders to drive efficiency, improve service quality, and enhance the overall user experience. Key Responsibilities: Service Delivery & Operations Management: Oversee end-to-end EUS service delivery, including incident management, service requests, and problem resolution. Ensure adherence to ITIL best practices and maintain SLA compliance. Monitor key performance indicators (KPIs) and service metrics to drive continuous improvement. Stakeholder & Customer Management: Act as the primary point of contact for customer escalations and service issues. Conduct regular service review meetings with clients and internal teams. Drive customer satisfaction by addressing concerns and improving service delivery. Team Leadership & Performance Management: Lead and mentor the EUS team, including engineers, support staff, and technicians. Define roles and responsibilities, ensuring optimal resource utilization. Conduct training and upskilling sessions to enhance technical and soft skills. Incident & Problem Management: Ensure timely resolution of critical incidents and minimize business impact. Perform root cause analysis (RCA) for recurring issues and implement corrective actions. Drive proactive measures to prevent service disruptions. Process Improvement & Automation: Identify areas for process optimization and automation. Implement self-service tools and knowledge management initiatives. Collaborate with IT teams to enhance the digital workplace experience. Compliance & Reporting: Ensure compliance with IT security and regulatory requirements. Generate monthly service reports, including SLA performance and improvement plans. Track budget and cost optimization strategies for EUS operations. Interested candidates share your cv to mail - [HIDDEN TEXT] For regular job updates kindly join our company LinkedIn group. https://www.linkedin.com/groups/14581025/

SUMMARY Job Opening: Cards & Payments Location: Hyderabad, Chennai Experience: 6+ years relevant (including 2+ years as an on-paper team lead) Position Type : Permanent Location : Chennai, Hyderabad Work Mode : On-site Preferred Notice Period : 0-30 days Responsibilities: Leading the BPO team to achieve operational excellence in Retail, Back Office, and Cards & Payment processes. Overseeing daily operations to ensure timely and accurate processing of transactions and customer requests. Providing guidance and support to team members to enhance their performance and professional growth. Monitoring team performance metrics and implementing strategies to improve efficiency and quality. Ensuring compliance with company policies, industry regulations, and best practices. Collaborating with other departments to streamline processes and improve overall service delivery. Identifying and resolving operational issues promptly to maintain high levels of customer satisfaction. Developing and implementing training programs to keep the team updated on industry trends and new technologies. Conducting regular performance reviews and providing constructive feedback to team members. Preparing and presenting reports on team performance and operational metrics to senior management. Fostering a positive and collaborative work environment to enhance team morale and productivity. Utilizing data analytics to identify areas for improvement and drive process optimization. Maintaining up-to-date knowledge of industry developments and incorporating best practices into operations. Requirements Requirements: 5 to 8 years of experience in Retail, Back Office, and Cards & Payment. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in data analysis and reporting. Strong understanding of industry regulations and compliance requirements. Ability to work independently and manage remote teams effectively. Experience in implementing process improvements and automation is a plus. Detail-oriented and able to handle multiple tasks simultaneously. Proactive approach to problem-solving and decision-making. Adaptability to changing business needs and priorities. Customer-centric mindset and focus on delivering high-quality service. Proficiency in using relevant software and tools for BPO operations. Strong commitment to continuous learning and professional development. Benefits - US Shift ( Cab Facility)

Description We are seeking a dynamic HR/Admin Executive to join our remote team in India. This entry-level position is ideal for freshers who are enthusiastic about building a career in human resources and administration. The selected candidate will be instrumental in managing daily HR operations, maintaining a positive work culture, and ensuring all internal processes are well-documented and effectively implemented. Responsibilities Document internal processes and update workplace policies as needed. Assist in the hiring of interns and full-time employees by posting jobs, shortlisting candidates, and scheduling interviews. Maintain comprehensive employee records and HR documentation. Ensure a positive and inclusive work culture through consistent engagement initiatives. Support performance appraisal processes and maintain related documentation. Monitor employee satisfaction and provide assistance in addressing concerns. Help employees with career development planning and coordinate training programs. Foster strong employee relations and serve as a point of contact for HR-related queries. Skills and Qualifications Bachelor's degree in Human Resources, Business Administration, or a related field. Strong organizational and documentation skills. Excellent written and verbal communication. Proficient in MS Office tools (Word, Excel, PowerPoint); familiarity with any HR tools will be a plus. Ability to handle confidential information with integrity and professionalism. Strong interpersonal skills with a proactive and collaborative mindset. Prior HR internship or experience will be considered an added advantage. Job Details Job Title: HR/Admin Executive Location: Remote Work Hours: 10:00 AM 5:00 PM IST Experience: Fresher (Experience in HR will be a plus)

> Role Purpose The purpose of this role is to increase revenue, maximize process efficiency cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 10 YEARS.

> Role Purpose The purpose of this role is to increase revenue, maximize process efficiency cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Payment and Fraud( Trust Safety). Experience: 10 YEARS.

Job Title: Operations Executive Location: WFH Shifts: Morning: 4:00 AM 9:00 AM (Part-Time) Days: Monday to Saturday (Sunday Off) Experience: 3-5 years in operations management. Employment Type: Part-time Job Overview: We are looking for a proactive and detail-oriented Operations Executive to manage the smooth delivery of live classes, provide real-time operational support, and contribute to continuous process improvement. This role demands high attention to detail, excellent communication skills, and a problem-solving mindset. Key Responsibilities: 1. Live Class Management Monitor live sessions to ensure they begin on time and run smoothly. Track teacher availability; coordinate and allocate substitute teachers when needed. Step in as a substitute tutor if required to ensure session continuity. 2. Technical Support Provide real-time assistance on platforms like Slack for any technical issues during classes. Troubleshoot basic issues related to Zoom or other virtual platforms. 3. Student and Teacher Engagement Address student feedback to enhance class experience and learning outcomes. Respond promptly to support tickets and queries from teachers. 4. Operational Excellence Maintain accurate records and documentation of daily operations. Handle teacher scheduling and substitution processes efficiently. Identify and recommend improvements for better process workflows. 5. Team Collaboration Work closely with other departments to ensure overall delivery success. Participate in cross-functional initiatives and take ownership of assigned operational tasks. Skills: Excellent verbal and written English communication. Strong organizational and multitasking abilities. Ability to stay calm and efficient under pressure. Basic technical troubleshooting skills (Zoom, Slack, etc.). High level of accuracy and confidentiality. International Experience is required. 3-5 years in operations; experience in EdTech and international client handling preferred. Qualifications: Education: Graduate (minimum); postgraduate preferred. How to Apply: Interested Candidates can share their resume on nicky.kumari@jobors.com .

Manufacturing professional with strong expertise in SMT processes, production leadership, and performance metrics (OEE, FPY, DPMO). Proven ability to manage shift operations, coach teams, and collaborate cross-functionally to meet production targets and maintain high-quality standards. You Have: Engineering or diploma with 6+ Years of Experience in Manufacturing Industries. Experience in OEE (Overall Equipment Effectiveness) First Pass Yield (FPY) Line Efficiency Defect Per Million Opportunities (DPMO). In-depth understanding of SMT processessolder paste printing, pick-and-place, reflow soldering, AOI, SPI, and wave/selective soldering. Clear communication skills for shift handovers, escalation of technical issues, and cross-functional coordination with QA, planning, engineering, and maintenance teams. Experience in MSL Material handling / ESD safety practices. It Would be nice if you also had: Familiarity with IPC standards (IPC-A-610, IPC-J-STD-001). Awareness of ESD safety practices and ISO standards. Oversee and coordinate the activities of team members during the assigned shift. Assign tasks and ensure the team follows standard operating procedures (SOPs). Ensure smooth and efficient operation / Production to meet targets and deadlines. Respond to operational issues, make decisions on the floor, and escalate when necessary. Coordinate with other departments (maintenance, Materials, etc.) to resolve disruptions in quick on real time production challenges. Train new employees or team members on procedures, safety protocols, and best practices. And Provide coaching and feedback to improve team performance. Verify daily maintenance of SMT equipment is performed & Coordinate with engineering or maintenance for machine issues or line changeovers. Complete shift reports, record production data (output, rejects, rework), and participate in daily shift handovers and communicate issues effectively. Support lean manufacturing initiatives and suggest process improvements (5S, Kaizen). Lead root cause analysis for production issues using tools like 5 Whys or Fishbone Diagrams. Enforce ESD and PPE usage and ensure the production area is safe and organized.

About PaytmPaytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the teamThis team involves in making a difference. A lot of contingency and new challenges are encouraged within the team to do stuff that is meaningful for those we serve. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the employees, and that's how it will always be change management in Social Media. About the roleThe YouTube Specialist will support various initiatives within the marketing department aimed at driving Paytm’s growth. This includes event management, customer acquisition, and social media engagement, as well as contributing to the development and success of the other programs. Why join us If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! About the Role: We’re looking for a YouTube Specialist who can take full ownership of Paytm’s YouTube presence. This is not just a content upload role — you will strategically manage, optimize, and grow the channel end-to-end, making YouTube a powerful platform for brand storytelling, product education, and organic discovery. This role requires someone who understands not just content and trends, but also SEO, compliance, algorithm behavior, and audience psychology — someone who can confidently make YouTube work for the brand without relying on external agencies. Key Responsibilities: YouTube Channel OwnershipIndependently manage Paytm’s YouTube channel, from content planning to publishing and optimization. Content Calendar ManagementBuild a consistent pipeline of content aligned with product launches, campaigns, and brand priorities. YouTube SEO & DiscoverabilityUse keyword research, tagging, optimized titles/descriptions, and metadata strategies to boost search visibility and ranking. YouTube ComplianceEnsure all content complies with YouTube’s community guidelines, copyright rules, and platform monetization policies. Analytics & ReportingTrack performance metrics (CTR, retention, watch time, impressions) and deliver insights with actionable improvements. Search Gap ResolutionAudit YouTube search behavior around Paytm-related keywords and fill gaps with targeted content. CollaborationWork closely with social, marketing, content, and design teams to turn briefs into platform-relevant videos. Trend AdaptationSpot and adapt YouTube and Shorts trends, formats, and hooks relevant to the Paytm audience. Community EngagementMonitor comments and community tab posts, ensuring brand-safe and responsive communication. Content OptimizationImprove older content by reworking thumbnails, tags, and titles based on performance insights. Required Skills & Experience: Proven experience managing a branded YouTube channel with significant viewership (preferably 100K+ subscribers or 10M+ views) Strong knowledge of YouTube Studio, algorithm behavior, content strategy, and growth techniques Expertise in YouTube SEO, keyword research (TubeBuddy, VidIQ, SEMrush, etc.), and metadata optimization Clear understanding of YouTube’s policies, copyright compliance, and branded content rules Ability to work independently, take initiative, and run the channel without supervision Comfortable collaborating across cross-functional teams and agencies Data-driven mindset with strong storytelling and visual judgment Preferred: Google’s YouTube Certification (via Creator Academy) Google Ads Video Certification (bonus) Experience in fintech, tech startups, media platforms, or consumer brands Exposure to both long-form and Shorts content strategy

About the Team QR/Soundbox team is one of the biggest business and payments vertical in the organisation that is focused on merchant acquisition, merchant retention and growth of merchants in India. About the Role We are looking for a strategic and execution-oriented Go-To-Market (GTM) Lead to own and drive the successful launch, scaling, and optimization of our products and services. The GTM Lead will collaborate cross-functionally with product, marketing, sales, operations, and customer success teams to build and execute high-impact go-to-market strategies. Expectations/ : 1. GTM Strategy & Planning 2. Develop and own comprehensive GTM strategies for new product launches and feature rollouts. 3.Identify target markets, customer segments, pricing, positioning, and competitive differentiation. 4.Cross-functional Alignment 5.Serve as the central point of coordination across Product, Marketing, Sales, and Customer Success. 6.Drive consensus on GTM plans, timelines, and execution priorities. 7.Sales Enablement 8.Equip the sales team with effective positioning, messaging, battle cards, and training materials. 9.Support demand generation, pipeline acceleration, and account-based strategies. 10.Product Launch & Execution 11.Lead product release planning, customer rollout strategies, and feedback loops. 12.Measure GTM performance metrics (adoption, revenue, churn) and iterate accordingly. 13.Market Intelligence 14.Conduct competitive analysis and market research to guide GTM approaches. 15.Identify opportunities for product-market fit expansion or repositioning. Superpowers / Skills Required: 1. 5-10 years of experience in GTM strategy & marketing. Attention to detail and passion for problem solving. 2. Must be highly proficient with MS Excel, SQL and other statistical tools. 3. Capable of demonstrating good business judgment. EducationMBA (Marketing)

HOW YOU WILL FULFILL YOUR POTENTIAL Risk & Control Hat Develop an in-depth knowledge of the operational risk and control profile across Asset & Wealth Management Advise, challenges, informs the businesses on recommended ways to mitigate risk; reviews actions items to ensure that risk is being sufficiently addressed Sets the tone from the top : Acts as a culture carrier by embedding & propagating a risk mind-set and awareness within the team, region & globally Identifies ways to share risk best practice across teams and functions, and with other business lines where like processes exist/there is exposure to similar risk Partner with the business lines to understand the residual risks that exist after issues are resolved and engage across the front to back to apply lessons learned to improve our risk and control framework Risk analysis : Work with the stakeholders to develop KRI's / KPI's which can be used to monitor operational health of our framework. Use these to drive the risk agenda with the leadership group, highlight areas of concerns and partner with line managers to develop, execute and monitor progress on remediation plans QA & Technical Hat Develop Control QA & Monitoring framework. Identify continuous improvement mechanisms to strengthen the framework based on ever-evolving changes in process, regulations & platforms Work with our QA team to design tests for data quality, lineage, and controls across a range of products, business lines and processes, including both manually and systematically created data Develop methodologies to define test scripts, execute tests, including frequency, sampling, evidencing, and follow-up actions which integrate with the broader Divisional risk management framework and datasets Partner with developers and low-code specialists to develop tooling to support test execution, recordkeeping, and reporting Work with our BI team in building data models / data visualization for generating multi-dimensional reporting Maintain strong relationships and connectivity with the broader control and data organizations to enable maintenance of the test suites as the operating and control environment changes Execute test suites using manual and automated techniques, and integrate results into the broader risk management framework, including control enhancements and risk assessments Coordinate end-to-end risk management delivery with other Divisions, such Compliance, Legal, Risk and Internal Audit as well as support regulatory interactions SKILLS & QUALIFICATIONS Solid understanding of the Asset & Wealth Management franchise and experience within a risk management context are required Exposure to qualitative and quantitative controls and data testing across financial products. Working knowledge of programming fundamentals including software development life cycle concepts. Ability to navigate data sets, develop metrics and perform analysis. An energetic self-starter with strong control mindset with a passion for risk management Excellent communication skills to clearly articulate issues and ideas with different levels across Asset & Wealth Management stakeholders Strong analytical skills with an ability to understand complex workflows, and excellent attention to details Innovative, including a keen eye for identifying areas of control enhancements and automation which have practical value. Good influencing skills to challenging the status quo and continuously enhance the control environment Ability to perform data analytics using metrics to identify trends and themes Sound time management skills to be able to effectively prioritize and multi-task. A mentor / coach to the juniors in the team Drive and motivation to improve personal performance, broaden knowledge, work intensely towards extremely challenging goals, and persist in the face of obstacles or setbacks Good interpersonal and teamwork skills to collaborate as a global team and build strong relationship with key stakeholders across Divisions Keeps current with emerging business, economic and market trends Aptitude handling large data sets, synthesizing a variety of information to summarize a profile Track record of delivering and enhancing measurable, impactful business outcomes and product

The Deputy Manager, Customer Care will play a crucial role in overseeing the customer service operations, ensuring customer satisfaction, and managing the customer care team effectively. This position requires a proactive approach to problem-solving and the ability to implement strategies that enhance service delivery. Responsibilities Assist in managing the customer care team to ensure high-quality service delivery. Develop and implement customer service policies and procedures. Monitor and evaluate customer interactions to improve service quality. Handle escalated customer complaints and provide solutions in a timely manner. Prepare reports on customer feedback and service performance metrics. Train and mentor team members to enhance their skills and performance. Collaborate with other departments to resolve customer issues effectively. Skills and Qualifications Bachelor's degree in Business Administration, Management, or a related field. 2-6 years of experience in customer service or customer care management. Strong interpersonal and communication skills, both verbal and written. Proficiency in customer service software and CRM systems. Ability to analyze data and generate reports to improve service metrics. Problem-solving skills with a strong customer-centric approach. Experience in training and developing team members. Familiarity with customer service best practices and industry trends.

Skill required: Payroll - Payroll Planning and Distribution Designation: Payroll Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsPayroll experience into US/UK/InternationalDistribute employees pay accurately and on time through chosen channels such as banks and execute the distribution of earnings statements either manually through pay slips or electronically through company portals. What are we looking for Good organizational & prioritisation skills.Good oral and written communication skillsAnalytical and problem-solving skills.Multi-cultural awareness.Passion for customer service.Team player. Results & detail-orientedFocus on high data accuracy.Quality driven in communications and all system transactions.Good written and verbal skills. Strong English language communication skillsCandidate should be ready to work in any shift i.e. Early Morning or Night shift (US Shift).Minimum 1-3 year of experience/knowledge in Payroll/HR for any country i.e. US, UK, Europe, India, etc Knowledge of any ERP application would be plus i.e. SAP, PeopleSoft, Workday, etc. Knowledge of MS Office and Excel skills (Vlookup, Pivot Table, etc) would be a plus Should be good in Verbal and Written communicationProfessional QualitiesGood oral and written communication skills Ability to identify and effectively use resources Excellent customer service skills Roles and Responsibilities: The Payroll Associate will process all the Payroll incoming requests received through emails, workflow tool or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Key ResponsibilitiesMust have minimum 1-3 year of experience/knowledge in Payroll/HR for any country i.e. US, UK, Europe, India, etcHaving knowledge of ERP applications like SAP, Workday, PeopleSoft, would be added advantage.Should be good in Verbal and Written communicationShould be good in Excel skills i.e. should be aware of Vlookup, Pivot table, etc.Responsible for managing all the Payroll Inputs, Payroll Reports, Payroll Controls, Payroll Inquiries as per the business rulesExecute the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Always demonstrate the highest level of customer service.Ensure and maintain the security and confidentiality of client data.Update client applications accurately and quickly in accordance with the appropriate User Guides.Understand and adhere to Accentures processes and working methodsUnderstand relevant payroll legislation as appropriate and manage cases and inform clientsUnderstand & perform the full range of Payroll processes i.e. Different Payroll Inputs, Payroll Controls/Checks, Payroll Reports, Payroll Inquiries, Year end/Adhoc payroll activities, etc.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparentMust be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controlsParticipate in Team building activities. Qualification Any Graduation

Skill required: Payroll - Payroll Planning and Distribution Designation: Payroll Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsPayroll experience into US/UK/InternationalDistribute employees pay accurately and on time through chosen channels such as banks and execute the distribution of earnings statements either manually through pay slips or electronically through company portals. What are we looking for Minimum 3-5 year of in-depth experience/knowledge in Payroll for any country i.e. US, UK, Europe, India, etc Knowledge of any ERP application would be plus i.e. SAP, PeopleSoft, Workday, etc.Should have Payroll legislative understanding and knowledge e,g, US W4/W2 Forms, UK P60/P45/P11D, Final Paycheck Law in USA, State reciprocal agreements in USA, etc.Should have good understanding on Payroll Controls/Checks to make sure Payroll is 100% accurate i.e. Reconciliation of Last month vs current month payroll results and variances if any with reason, Zero or Negative Net Pay Report and reasons for the same, Duplicate payment report, Input vs output checks, etc. Having knowledge of ERP applications like SAP, Workday, PeopleSoft, would be added advantage.Payroll certification would be a plus Knowledge of MS Office and Excel skills (Vlookup, Pivot Table, etc) would be a plus Should be good in Verbal and Written communicationGood organizational & prioritisation skills.Analytical and problem solving skills.Multi-cultural awareness.Passion for customer service.Team player.Attention to detail.Focus on high data accuracy.Quality driven in communications and all system transactions.Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriateGood written and verbal skillsProfessional QualitiesGood oral and written communication skills Ability to identify and effectively use resources Excellent customer service skillsCandidate should be ready to work in any shift i.e. Early Morning or Night shift (US Shift). Roles and Responsibilities: :The Payroll Analyst will be responsible to manage end to end payroll for client as an SME by making sure payroll is processed Accurate and On-time. Key ResponsibilitiesShould have minimum 3-5 year of in-depth experience/knowledge in Payroll for any country i.e. US, UK,Europe, India, etc.Should have Payroll legislative understanding and knowledge e,g, US W4/W2 Forms,UK P60/P45/P11D,Final Paycheck Law in USA, State reciprocal agreements in USA, etc.Should have good understanding on Payroll Controls/Checks to make sure Payroll is 100% accurate i.e. Reconciliation of Last month vs current month payroll results and variances if any with reason, Zero or Negative Net Pay Report and reasons for the same, Duplicate payment report, Input vs output checks, etc.Having knowledge of ERP applications like SAP, Workday, PeopleSoft, would be added advantage.Should be good in Verbal and Written communicationShould be good in Excel skills i.e. should be aware of Vlookup, Pivot table, etc.Payroll certification would be a plus Understand & perform the full range of Payroll processes i.e. Different Payroll Inputs, Payroll Controls/Checks, Payroll Reports, Payroll Inquiries, Yearend/Adhoc payroll activities, etc.Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.Provide Training as an SME to new resources or during any process changes in a team.Participates in various internal or client initiatives related to Process.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Plan proper allocation of work.Support Team lead / Manager with Daily stats / reporting and MOS.Enrich team members with a clear sense of direction and understanding of each others responsibilities.To be available on the floor through the day to resolve process related issues.Participate in Team building activities.Complete training need analysis for the team on timely manner through quality reports and knowledge testsCreate effective QC and Audit mechanism within process to ensure delivery on SLAs.Assist in training/educating HRO personnel on learning and acquired skills in process.Assist client with Admin activities (especially Document Mg Qualification Any Graduation

Skill required: Talent Acquisition - Talent Sourcing Designation: Talent Connector Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCandidates with End to End Recruitment experience - Domestic/International MarketDeveloping an understanding of the talent market, proactively searching for qualified people, building a list of potential candidates & generating market intelligence insights in order to fill a job opening. What are we looking for Professional QualitiesGood oral and written communication skills Ability to identify and effectively use resources Excellent customer service skillsShift timings (7am 3pm ET/ 5:30pm -1am IST) (1pm to 9pm ET/ 11:30pm 7am IST)Candidate should be willing to work in Rotational Night shifts.Good organizational & prioritisation skills.Analytical and problem-solving skills.Multi-cultural awareness.Passion for customer service.Team player. Results & detail-orientedFocus on high data accuracy.Quality driven in communications and all system transactions.Good written and verbal skills. Strong English language communication skills Roles and Responsibilities: The Workforce Administration New Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Key ResponsibilitiesRead, understand and analyze client process as per the business rules.Execute the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Always demonstrate the highest level of customer service.Complete onboarding formalitiesExecute process steps related to people movement and benefits administrationEnsure and maintain the security and confidentiality of client data.Update client applications accurately and quickly in accordance with the appropriate User Guides.Understand and adhere to Accentures processes and working methodsUnderstand relevant HR and Safety legislation as appropriate and manage cases and inform clientsUnderstand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparentFollow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controlsParticipate in Team building activities. Qualification Any Graduation

We are seeking a creative, detail-oriented, and data-driven Social Media Executive to manage and grow our brand’s online presence across platforms. The ideal candidate should have a passion for digital storytelling, a deep understanding of social media trends, and the ability to execute campaigns that drive engagement, awareness, and conversions. Key Responsibilities: Develop, curate, and manage content (text, images, video) for all social media channels including LinkedIn, Instagram, Facebook, Twitter, and YouTube. Monitor and respond to audience interactions, comments, and messages in a timely and professional manner. Collaborate with the design and content teams to ensure consistent branding and voice across all platforms. Plan and execute monthly content calendars aligned with marketing campaigns and key events. Track key performance metrics such as engagement rates, follower growth, impressions, CTR, and ROI. Analyze campaign performance using tools like Meta Business Suite, LinkedIn Analytics, and Google Analytics. Stay up-to-date with the latest social media best practices, platform updates, and industry trends. Coordinate with influencers, partners, or agencies for brand collaborations and campaigns. Assist in boosting and running paid promotions with the digital advertising team. Total Experience Expected: 01-04 years

Project Role : Network & Svcs Operations Representative Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments. Must have skills : Oracle Cloud Infrastructure Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Network Operations Representative, you will design specialist solutions in line with business needs, act as a service fulfillment and program SME, and be accountable for tracking and reporting performance measurements and SLAs of service fulfillment teams to the client. You will deliver business value to the project and work with clients on performance and process optimization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Develop and implement specialist solutions aligned with business requirements.- Track and report performance metrics and SLAs of service fulfillment teams.- Collaborate with clients to optimize performance and processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Cloud Infrastructure Administration.- Strong understanding of cloud infrastructure management.- Experience in designing and implementing cloud solutions.- Knowledge of network operations and troubleshooting.- Hands-on experience in performance optimization.- Familiarity with SLA management. Additional Information:- The candidate should have a minimum of 3 years of experience in Oracle Cloud Infrastructure Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Network & Svcs Operations Representative Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments. Must have skills : Network Infrastructures Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Network Operations Representative, you will be responsible for configuring, integrating, and managing the life cycle of telecommunication network elements. Your typical day will involve overseeing the associated configurations across Fulfillment and Assurance, managing back office system data records, and supporting customer activations and configuration adjustments. You will play a crucial role in ensuring the smooth operation of network infrastructures, contributing to the overall efficiency and effectiveness of the telecommunications services provided. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor and analyze network performance metrics to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures.- Strong understanding of network protocols and architectures.- Experience with network monitoring and management tools.- Ability to troubleshoot and resolve network issues effectively.- Familiarity with telecommunication systems and technologies. Additional Information:- The candidate should have minimum 7.5 years of experience in Network Infrastructures.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Marketing Operations - Campaign Analytics & Reporting Designation: Marketing Engagement Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The Dealer Marketing Advisor is responsible for building strong, consultative relationships with dealership partners to optimize their marketing performance and brand alignment. This role serves as a strategic advisor and operational coordinator, helping dealers execute effective marketing campaigns, adopt best practices, and drive measurable business growth. The Dealer Marketing Advisor acts as a key liaison between the organizations marketing, sales, and operations teams and its dealer network. What are we looking for Proficiency in marketing platforms, CRM tools, and campaign management systems (e.g. Salesforce).Ability to interpret data and deliver actionable insights using tools like Excel, Google Analytics, or Power BI.Strong project management and organizational skills with the ability to manage multiple dealer accounts concurrently.Excellent verbal and written communication skills, with an emphasis on relationship-building and persuasion.Attention to detail and a passion for brand stewardship and marketing effectiveness.Adaptability in a fast-paced environment and a proactive approach to solving dealer marketing challenges.Collaborative mindset with a strong commitment to delivering value to both internal stakeholders and dealer partners.EducationBachelors degree in Marketing, Business, Communications, or a related field.Experience35 years of experience in marketing, account management, or partner advisory rolespreferably within a dealer, franchise, or retail network environment.Proven ability to manage external stakeholder relationships and deliver marketing strategies at scale.Strong understanding of digital marketing, campaign performance metrics, and customer engagement tactics. Roles and Responsibilities: Establish and maintain trusted relationships with dealer partners, serving as the primary contact for all marketing-related initiatives.Advise dealers on local marketing strategies, brand guidelines, digital presence, and campaign optimization.Coordinate marketing plans, promotions, and co-branded initiatives to align with business goals and dealer capabilities.Monitor and report on marketing campaign performance, providing insights and recommendations for improvement.Guide dealers in leveraging approved tools, platforms, and assets to enhance their local visibility and customer engagement.Identify and escalate issues affecting marketing performance, brand consistency, or dealer satisfaction.Collaborate with internal marketing, sales, and product teams to ensure cohesive execution of national and regional strategies at the dealer level.Support onboarding and training of new dealer partners in marketing systems, policies, and best practices.Champion continuous improvement by identifying opportunities to streamline dealer marketing operations and improve ROI. Qualification Any Graduation

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Network Infrastructures Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves collaborating with team members to ensure system reliability, monitoring performance metrics, and addressing any issues that arise to maintain optimal service levels. You will engage in proactive problem-solving and contribute to continuous improvement initiatives, ensuring that all operational processes align with established standards and best practices. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of operational procedures to enhance efficiency.- Monitor system performance and troubleshoot issues to ensure minimal downtime. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures.- Strong understanding of network protocols and architectures.- Experience with network monitoring tools and performance analysis.- Ability to configure and manage routers, switches, and firewalls.- Familiarity with cloud networking concepts and technologies. Additional Information:- The candidate should have minimum 3 years of experience in Network Infrastructures.- This position is based at our Ahmedabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Servicenow Tools Administration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve collaborating with various teams to ensure seamless service delivery, troubleshooting issues, and implementing solutions to enhance operational efficiency. You will engage in continuous improvement initiatives and maintain a proactive approach to system management, ensuring that all operational standards are met and exceeded. Your role will be pivotal in ensuring that the production environment runs smoothly and efficiently, contributing to the overall success of the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor system performance and implement necessary adjustments to optimize operations. Professional & Technical Skills: - Must To Have Skills: Proficiency in Servicenow Tools Administration.- Strong understanding of IT service management processes.- Experience with incident management and problem resolution.- Familiarity with change management and release management practices.- Ability to analyze system performance metrics and generate reports. Additional Information:- The candidate should have minimum 7.5 years of experience in Servicenow Tools Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education