524 Performance Metrics Jobs - Page 18

Job Description We have an exciting opportunity for an experienced leader with a strong background in establishing and overseeing offshore IT capability centers. As the GCC Lead, you will be instrumental in setting-up and managing the company's IT GCC in India. You will oversee a diverse team across IT Applications, Infrastructure, Data & Analytics, Information Security . This role is ideal for a technically savvy leader with experience leading enterprise application delivery, managing systems integrators and driving continuous IT process improvement and innovation. Skills and Competencies: o Minimum 20 years of leadership experience managing IT & Minimum 10 years of leadership experience in IT, with a focus on building and managing offshore IT delivery centers with a size of 100+ FTEs. o Proven track record in leading multidisciplinary IT teams, including Application Delivery, IT Engineering & Operations, Infrastructure, Data and Security. o Experience working with systems integrators and managing vendor relationships. o Background in technical roles, with a strong understanding of IT processes and systems. o Strong leadership, communication and team management skills. o Strong business acumen and robust business relationship management. o Bachelor's degree in computer science, information technology, or a related field.

Overview Work Location - Bangalore/ Chennai/ Coimbatore/ Hyderabad We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services: OMD, PHD and Hearts & Science. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics) and Media Services. We are growing rapidly and looking for talented professionals like you to be part of this journey. Responsibilities Train, coordinate and oversee internal training operations. In addition, this position establishes and manages relationships between the Key internal teams and other stakeholders. Opportunity to collaborate with Capability leads in driving new initiatives and best practices across the org. This position also promotes a team-oriented environment through people development, strong leadership, continuous improvement, and cross-functional support. Train resources on domain and platforms, as and when there are NHT batches. Work closely with Ops and Quality team, design action plans to plug areas of opportunity. Demonstrate innovation in training by carrying floor requirement into classroom training. Should be able to drive key performance metrics related to training. Primary responsibility is to ensure developing and delivering various training contents, coaching, mentoring, and through webinars. Qualifications A full-time graduate degree (Mandatory) Proven experience on Google Marketing platform preferred CM-360 and Fair Understanding of Prisma platform. Experience: 4-6 years Strong grasp of overall AdTech space (Ad serving, media planning and buying, tag management, Optimization, analytics, and reporting) Hands on experience in online advertising whether at a publisher, agency, trading desk, Technology Company, or end-advertiser Improve service delivery capabilities and team’s skills set via training program. Should be able to create customized training plans for New Hires (fresher’s & experienced) and existing resources.

Hi, We are hiring for ITES Company for Service Desk Lead Role. Overview The Lead Service Desk is responsible for managing the day-to-day operations of the IT service desk team, ensuring efficient resolution of incidents and service requests within defined SLAs. This role oversees team performance, monitors key KPIs, and drives customer satisfaction by delivering high-quality IT support. Key responsibilities include team leadership, ticket management, performance coaching, knowledge base maintenance, and collaboration with other IT units to address complex technical issues. The role also focuses on continuous service improvement, process optimization, and aligning operations with ITSM best practices, including ITIL. Key Skills : a) Minimum of 1 years as a Service Desk Team Lead is mandatory b) Should have an overall experience of Min 4 years into Service Desk/L1 Support c) Should have hands on experience on Active Directory d) Strong knowledge of IT service management (ITSM) principles, processes, and tools is required To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Pune ) Type : Job Code # 165 b)To Apply for above Job Role ( Bangalore) Type : Job Code # 166 c)To Apply for above Job Role ( Hyderabad) Type : Job Code # 167 Job description Minimum 1 years as Service Desk Lead is Mandatory. The Service Desk Lead is responsible for managing and coordinating the activities of the service desk team They are responsible for ensuring the efficient and effective delivery of IT support services to internal and external customers The Service Desk Lead will oversee the resolution of incidents and service requests, monitor service levels, and ensure customer satisfaction They will also be responsible for managing and developing the service desk team members Duties and Responsibilities: Provide leadership and guidance to the service desk team, ensuring efficient and effective delivery of IT support services Oversee the resolution of incidents and service requests within defined service levels, ensuring timely and accurate responses to customer inquiries Monitor service levels and key performance indicators (KPIs) to ensure that targets are met or exceeded Manage and prioritize incoming support requests, assigning tickets to team members and ensuring appropriate resources are allocated Coach, mentor, and develop service desk team members, providing ongoing training and performance feedback Conduct regular performance evaluations for team members, addressing any performance issues and recognizing achievements Maintain and update the service desk knowledge base, ensuring that it contains accurate and up-to-date information for reference by the team Identify areas for service improvement and implement process enhancements to optimize service delivery Collaborate with other IT teams and stakeholders to resolve complex technical issues and ensure effective communication and coordination Develop and maintain service desk procedures, policies, and standards in line with industry best practices Stay up-to-date with industry trends and advancements in service desk technologies and tools, making recommendations for their implementation as appropriate Prepare reports and metrics on service desk performance, including incident trends, customer satisfaction, and team productivity Qualifications and Skills : Bachelor's degree in computer science, information technology, or a related field (or equivalent experience) Proven experience in a service desk or technical support role, with at least 2-3 years in a leadership or supervisory capacity Strong knowledge of IT service management (ITSM) principles, processes, and tools Excellent problem-solving and troubleshooting skills, with the ability to handle complex technical issues Exceptional customer service and interpersonal skills, with the ability to build strong relationships with customers and team members Strong communication skills, both verbal and written, with the ability to convey technical information to non-technical users Ability to work well under pressure and manage multiple priorities in a fast-paced environment Familiarity with ITIL (Information Technology Infrastructure Library) framework and its processes is preferred Proficiency in using service desk software, ticketing systems, and remote support tools

Leading a team of executives and end-to-end responsible for driving business from the Educational Institutions in your assigned territory. Create and implement College outreach strategies to promote our company programs, increase awareness among the Students, and attract a diverse pool of prospective students. Researching about prospective institutions, Identifying the Decision Makers (DMs), giving presentation to DMs, closing talks with management, and follow-ups until conducting student demos, post-demo relationship management with all education institutions & relevant stakeholders fall under this category Track the daily KPIs, provide insights and feedback to team and ensure overall team performance Establish and maintain positive business relationships with prospective educational institutions, channel partners and relevant stakeholders. Hire the team for your assigned territory, train and continuously monitor to improve performance. Establish and maintain positive business relationships with prospective educational institutions, counselors, channel partners and other relevant stakeholders and explore strategic partnerships for business expansion Deriving solutions and strategies from feedback on customer behavior, industry best practices, market demands from students and educational partners. Detailed planning and managing Offline outreach activities, including setting up stalls in high-footfall areas, to attract and engage prospective students Zone-level detailed business centric planning and managing Offline outreach activities, including setting up activities in prospect areas to attract and engage prospective students Develop and implement strategies to identify, and onboard channel partners, providing training and support to drive business growth through these partnerships. Maintain strong relationships and monitor partner performance to ensure alignment with company objectives. Analyze the territory/markets potential, conduct competitor analysis to identify trends and potential opportunities for business expansion Managing the budget for outreach activities, including budget planning, allocation, tracking, and accurate expense reporting on time, and ensuring cost-effective strategies. Ensure compliance with relevant policies, and ethical standards and safeguard the companys brand image in all aspects of the outreach activities Maintaining a detailed database of the customer interactions and the complete lead journey within CRM system Keep track of inventory, student applications, and appointments. What are we looking for Proven experience in leading a team of executives, preferably in the EdTech domain. Systematic approach to building lead funnels, tracking feedback, prioritizing tasks, and achieving KPIs consistently A business mindset, to effectively communicate NxtWaves offerings to prospective institutions Excellent in communication, negotiation, interpersonal, and presentation skills. Patient, empathetic, and trustworthy individuals who can build strong relationships with institutions, stakeholders and students. A Team leader with excellent team player abilities is an added advantage You are ideal for this role, if You can lead a team of executives who will conduct demos in 12th-grade schools and colleges. You can effectively communicate the value of our programs to educational institutions, persuade them to allow student demos, and drive program registrations. You excel in people and stakeholder management You have a proven track record of helping Pre-Sales/Sales teams achieve their targets. Youre excited to work in a fast-growing start-up. You are looking for a managerial role where your work has a meaningful impact. Languages Known: Native speaker of Telugu Excellent Proficiency in English . Work Location & Working Days: Majorly involves field visits to Educational Institutions and Events. Should be flexible to come to the office whenever required 6-Day Week. Rotational Week off (Sunday wont be a week off) Involves extensive traveling( candidates must have their own vehicle). Relevant travel expenses (such as fuel) will be reimbursed. Should have an own laptop

Leading a team of executives and end-to-end responsible for driving business from the Educational Institutions in your assigned territory. Create and implement College outreach strategies to promote our company programs, increase awareness among the Students, and attract a diverse pool of prospective students. Researching about prospective institutions, Identifying the Decision Makers (DMs), giving presentation to DMs, closing talks with management, and follow-ups until conducting student demos, post-demo relationship management with all education institutions & relevant stakeholders fall under this category Track the daily KPIs, provide insights and feedback to team and ensure overall team performance Establish and maintain positive business relationships with prospective educational institutions, channel partners and relevant stakeholders. Hire the team for your assigned territory, train and continuously monitor to improve performance. Establish and maintain positive business relationships with prospective educational institutions, counselors, channel partners and other relevant stakeholders and explore strategic partnerships for business expansion Deriving solutions and strategies from feedback on customer behavior, industry best practices, market demands from students and educational partners. Detailed planning and managing Offline outreach activities, including setting up stalls in high-footfall areas, to attract and engage prospective students Zone-level detailed business centric planning and managing Offline outreach activities, including setting up activities in prospect areas to attract and engage prospective students Develop and implement strategies to identify, and onboard channel partners, providing training and support to drive business growth through these partnerships. Maintain strong relationships and monitor partner performance to ensure alignment with company objectives. Analyze the territory/markets potential, conduct competitor analysis to identify trends and potential opportunities for business expansion Managing the budget for outreach activities, including budget planning, allocation, tracking, and accurate expense reporting on time, and ensuring cost-effective strategies. Ensure compliance with relevant policies, and ethical standards and safeguard the companys brand image in all aspects of the outreach activities Maintaining a detailed database of the customer interactions and the complete lead journey within CRM system Keep track of inventory, student applications, and appointments. What are we looking for Proven experience in leading a team of executives, preferably in the EdTech domain. Systematic approach to building lead funnels, tracking feedback, prioritizing tasks, and achieving KPIs consistently A business mindset, to effectively communicate NxtWaves offerings to prospective institutions Excellent in communication, negotiation, interpersonal, and presentation skills. Patient, empathetic, and trustworthy individuals who can build strong relationships with institutions, stakeholders and students. A Team leader with excellent team player abilities is an added advantage You are ideal for this role, if You can lead a team of executives who will conduct demos in 12th-grade schools and colleges. You can effectively communicate the value of our programs to educational institutions, persuade them to allow student demos, and drive program registrations. You excel in people and stakeholder management You have a proven track record of helping Pre-Sales/Sales teams achieve their targets. Youre excited to work in a fast-growing start-up. You are looking for a managerial role where your work has a meaningful impact. Languages Known: Native speaker of Telugu Excellent Proficiency in English . Work Location & Working Days: Majorly involves field visits to Educational Institutions and Events. Should be flexible to come to the office whenever required 6-Day Week. Rotational Week off (Sunday wont be a week off) Involves extensive traveling( candidates must have their own vehicle). Relevant travel expenses (such as fuel) will be reimbursed. Should have an own laptop

Leading a team of executives and end-to-end responsible for driving business from the Educational Institutions in your assigned territory. Create and implement College outreach strategies to promote our company programs, increase awareness among the Students, and attract a diverse pool of prospective students. Researching about prospective institutions, Identifying the Decision Makers (DMs), giving presentation to DMs, closing talks with management, and follow-ups until conducting student demos, post-demo relationship management with all education institutions & relevant stakeholders fall under this category Track the daily KPIs, provide insights and feedback to team and ensure overall team performance Establish and maintain positive business relationships with prospective educational institutions, channel partners and relevant stakeholders. Hire the team for your assigned territory, train and continuously monitor to improve performance. Establish and maintain positive business relationships with prospective educational institutions, counselors, channel partners and other relevant stakeholders and explore strategic partnerships for business expansion Deriving solutions and strategies from feedback on customer behavior, industry best practices, market demands from students and educational partners. Detailed planning and managing Offline outreach activities, including setting up stalls in high-footfall areas, to attract and engage prospective students Zone-level detailed business centric planning and managing Offline outreach activities, including setting up activities in prospect areas to attract and engage prospective students Develop and implement strategies to identify, and onboard channel partners, providing training and support to drive business growth through these partnerships. Maintain strong relationships and monitor partner performance to ensure alignment with company objectives. Analyze the territory/markets potential, conduct competitor analysis to identify trends and potential opportunities for business expansion Managing the budget for outreach activities, including budget planning, allocation, tracking, and accurate expense reporting on time, and ensuring cost-effective strategies. Ensure compliance with relevant policies, and ethical standards and safeguard the companys brand image in all aspects of the outreach activities Maintaining a detailed database of the customer interactions and the complete lead journey within CRM system Keep track of inventory, student applications, and appointments. What are we looking for Proven experience in leading a team of executives, preferably in the EdTech domain. Systematic approach to building lead funnels, tracking feedback, prioritizing tasks, and achieving KPIs consistently A business mindset, to effectively communicate NxtWaves offerings to prospective institutions Excellent in communication, negotiation, interpersonal, and presentation skills. Patient, empathetic, and trustworthy individuals who can build strong relationships with institutions, stakeholders and students. A Team leader with excellent team player abilities is an added advantage You are ideal for this role, if You can lead a team of executives who will conduct demos in 12th-grade schools and colleges. You can effectively communicate the value of our programs to educational institutions, persuade them to allow student demos, and drive program registrations. You excel in people and stakeholder management You have a proven track record of helping Pre-Sales/Sales teams achieve their targets. Youre excited to work in a fast-growing start-up. You are looking for a managerial role where your work has a meaningful impact. Languages Known: Native speaker of Telugu Excellent Proficiency in English . Work Location & Working Days: Majorly involves field visits to Educational Institutions and Events. Should be flexible to come to the office whenever required 6-Day Week. Rotational Week off (Sunday wont be a week off) Involves extensive traveling( candidates must have their own vehicle). Relevant travel expenses (such as fuel) will be reimbursed. Should have an own laptop

We are seeking a highly skilled Process Re-engineering Manager to join our team. This role involves managing relationships with key stakeholders, leading process re-engineering projects, and driving process optimization across various customer groups. The ideal candidate will have strong experience in process analysis, project management, and stakeholder engagement. Stakeholder Management: Build and manage relationships with key business stakeholders at all levels to identify and deliver new process re-engineering opportunities. Opportunity Generation & Prioritization: Assist in generating and prioritizing opportunities across various Process Solutions customer groups, creating measurable roadmaps focused on quick wins and short/mid-term implementations. Process Diagnostics & Assessments: Conduct process diagnostics through stakeholder interviews, improvement workshops, and current state process mapping. Identify key gaps and improvement areas and prioritize recommendations. Project Leadership: Lead projects independently or in collaboration with GBS Process Solutions team members. Work closely with business SMEs and technical specialists to deliver process re-engineering, automation, and process mining dashboards. Automation/Process Mining Scope: Assess automation/process mining scope, business value/cost, and develop accompanying business cases. Risk Due Diligence: Evaluate risk factors including complexity, business criticality, compliance, and regulation. Change Management: Guide and support business readiness for transition to go-live. Support adoption and sustainment through embedded change management and user experience. Collaboration: Work closely with other capability teams within GBS Process Solutions to define and embed standardized approaches for lean mindset/process optimization, including standards, methodologies, tools, and best practices. Essential Requirements: Certification: Six Sigma or Lean Management Green Belt certified. Experience: Proven experience in analyzing and redesigning complex, multi-function business processes using recognized techniques such as Lean Six Sigma or Kaizen. Project Management: Demonstrated experience in leading medium-profile projects and change management activities. Skills: Strong stakeholder management, influencing, and presentation/oral communication skills. Attributes: Energetic, self-motivated, with strong analytical skills and the ability to discover and interpret business change requirements Time Management: Ability to manage multiple tasks and projects simultaneously in a fast-paced environment. Adaptability: Thrives in an evolving environment, willing to adapt responsibilities to meet strategic priorities. Remote Work: Comfortable working virtually in a global environment. Travel: Willingness to undertake domestic and international travel as required. Language: Fluency in English. Desirable: BPM Capabilities: Significant experience with BPM capabilities such as Process/Task Mining, Robotics Process Automation, Low Code automation, BPM, and workflow tools. Industry Experience: Experience and proven results in change projects within the Pharma industry. Methodology Experience : Experience with Agile methodology. Global Experience: Proven experience working in a global context.

Mega Walk-in Drive: Sales Operations: Shiksha.com Date: 13th June '25 (Friday) Time: 10:00 AM - 2:00 PM Venue: C10, Infoedge India Limited, Sector-1 Noida (Opposite KIA motors, Near Sector-15 Noida metro station) Job description: Manage email campaigns for education clients, both universities and institutes. Collaborate with sales team to take understanding of clients campaign - courses offered, core courses, number of mailers sold, delivery commitment etc. Collaborate with design team to include relevant content in mailer creatives. Create Multiple Creatives/ Themes for both University Level Mailers and Course Level Mailers with a view to create positive impact on clients campaign. Drafting mailer execution tracker with proper analysis of Plan shared by account managers. Decide on mailer subject line, sender name, TG etc. Ensure that all client mailers are executed on planned day, keeping close tracking with mailer execution team and taking update every day on mailer campaigns. Monitor and analyze mailer performance, track open rates and click rates wrt Mailer Creatives, Subject Lines, Sender Names, TG, Freshness of Data. Provide insights and recommendations for future mailer activities based on data analysis and making adjustments wrt creative, sub line, sender name etc to improve engagement and conversion rates for clients.

Description We are seeking a dynamic Team Leader for our International Call Center Customer Support / IT Helpdesk team in India. The ideal candidate will have a proven track record in leading teams and a passion for delivering exceptional customer service. You will be responsible for managing a team of support agents, ensuring they are equipped to provide outstanding service to our global clientele. Responsibilities Lead and manage a team of customer support agents in a high-volume call center environment. Ensure team performance meets or exceeds KPIs and SLAs. Provide training, coaching, and mentorship to team members to enhance their skills and performance. Handle escalated customer issues and provide effective resolutions in a timely manner. Monitor call quality and provide feedback to agents to improve service delivery. Collaborate with other departments to ensure seamless service delivery and customer satisfaction. Prepare and present reports on team performance and customer feedback to management. Conduct regular team meetings to communicate updates, policies, and procedures. Skills and Qualifications 4-9 years of experience in customer support or IT helpdesk environments. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in customer relationship management (CRM) software and ticketing systems. Ability to analyze data and generate reports for performance tracking. Strong problem-solving skills and ability to handle escalated issues effectively. Familiarity with IT support processes and troubleshooting techniques. Ability to work in a fast-paced environment and manage multiple priorities.

Description We are seeking a dynamic Influencer Marketing Specialist to join our team in India. The ideal candidate will have 1-3 years of experience in influencer marketing, with a passion for building relationships and driving brand awareness through creative partnerships. Responsibilities Develop and execute influencer marketing campaigns to promote our brand and products. Identify and engage with potential influencers that align with our brand values and target audience. Analyze campaign performance and provide insights to optimize future influencer partnerships. Collaborate with cross-functional teams including marketing, product, and design to ensure cohesive branding and messaging. Negotiate contracts and manage relationships with influencers to ensure successful partnerships. Skills and Qualifications 1-3 years of experience in influencer marketing or related fields. Strong understanding of social media platforms and their respective audiences. Excellent communication and negotiation skills. Proficiency in data analysis and reporting tools to measure campaign success. Creative mindset with the ability to think outside the box and develop unique campaigns.

Description The Deputy Manager will play a crucial role in supporting the management team, overseeing daily operations, and ensuring that the team meets its objectives. This position requires a proactive individual who can lead and motivate others while also being detail-oriented and analytical. Responsibilities Assist the Manager in daily operations and decision-making processes. Support the team in achieving targets and goals. Monitor and evaluate team performance and provide feedback. Prepare and present reports to management on team progress. Ensure compliance with company policies and procedures. Skills and Qualifications Bachelor's degree in Business Administration, Management, or related field. 3-8 years of experience in a managerial or supervisory role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficient in Microsoft Office Suite and project management software. Ability to analyze data and make informed decisions. Strong problem-solving and conflict resolution abilities.

Diensten Tech Limited is looking for Senior Associate Operations to join our dynamic team and embark on a rewarding career journey An Associate - Operations is responsible for supporting and improving the day-to-day operational activities of a company They may perform tasks such as managing schedules, coordinating with internal teams and external vendors, monitoring and reporting on performance metrics, and implementing process improvements The ultimate goal of an Associate - Operations is to ensure the efficient and effective functioning of operations to meet the company's goals The ideal candidate should have strong organizational, problem-solving, and communication skills, as well as the ability to work well under pressure

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Technical Associate - IT Support Center Responsibilities . Act as an escalation point for unresolved or escalated calls . Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles . Periodic reporting to senior management and represent Service Desk during reviews/meetings. . Ensure staff take ownership of user problems and be proactive when dealing with user issues. . Allocate more complex calls to the relevant IT Support members. . Arrange for external technical support where problems cannot be resolved in house. . Ensuring knowledge management systems and documentation are kept up to date . Contribute to and comply with the Quality System and the IT Operations Manual. . Track and report statistics to management on a periodic basis, or as requested. . Identify and own Users training requirements. . Analyze Incident trends, and recommend and implement actions, with approval, to reduce Incidents. . Increase the Availability of self-service capability, such as through providing self-service articles and help documentation for common issues across Service Desks. Qualifications we seek in you! Minimum Qualifications / Skills . Must have a technology and service desk background . Graduate in any stream . ITIL certification . Multitasking skills. . Ability to pay attention to detail. Preferred Qualifications/ Skills . Proven work experience as operations supervisor . In-depth knowledge of performance metrics . Good PC skills, especially MS Excel . Excellent communication and leadership skills . Organizational and time-management skills . Excellent written and verbal skills . Experience/understanding of ITIL methodology . The ability to multitask across multiple incidents . . Understanding of SLAs and KPIs . Experience of working in complex, high pressured environments within a 24-hour service structure Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Senior Manager - Sell Head (Large Appliances Refrigerators & Washing Machines) Location: Bangalore Experience: 6+ years (preferably in appliances, consumer durables, e-commerce, retail, or FMCG) Job Description: We are looking for a strategic and data-driven Senior Manager to lead the Sell team for the Large Appliances category, focusing on Refrigerators and Washing Machines . This role demands complete ownership of the categorys P&L, demand forecasting, driving growth levers, and working with key internal and external stakeholders to scale the business. Key Responsibilities: Own short- and long-term demand planning for Ref & Wash category Drive P&L performance and ensure targets are met for both refrigerators and washing machines Identify growth opportunities, consumer trends, and work with brands & OEMs to shape category roadmap Track performance metrics and take corrective actions to close gaps Collaborate with Buy teams, Marketing, Planning, and external partners Lead seasonal and Tier 1 event strategy (Big Billion Days, etc.) Education: MBA/PGDM from a reputed institute (preferred) Bachelor’s degree in Engineering, Business, Economics, or relevant field Key Skills: Large Appliances, Refrigerators, Washing Machines, P&L Management, Category Strategy, Demand Forecasting, OEM Collaboration, Consumer Durables, Buy Planning, Growth Strategy, Stakeholder Management, Negotiation, Analytics, Market Trends, Strategic Planning, E-commerce

Description We are seeking an experienced and motivated Team Leader II Domestic to join our dynamic team. The ideal candidate will have 1-2 years of experience in a supervisory role and will be responsible for leading a team to achieve operational excellence. The Team Leader will play a crucial role in developing team capabilities, driving performance, and ensuring that the team meets its goals. Responsibilities Oversee daily operations and ensure team performance meets company standards. Develop and implement strategies to improve team efficiency and productivity. Conduct regular team meetings to provide updates and gather feedback. Provide training and support to team members to enhance their skills and knowledge. Monitor and analyze team metrics to identify areas for improvement. Collaborate with other departments to ensure alignment of goals and objectives. Prepare reports for management on team performance and progress. Skills and Qualifications Bachelor's degree in Business Administration, Management, or related field. 1-2 years of experience in a team leadership or supervisory role. Strong understanding of operational processes and performance metrics. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools. Excellent communication and interpersonal skills to manage team dynamics. Ability to analyze data and make informed decisions based on metrics. Strong problem-solving skills and ability to handle conflicts effectively.

We are actively looking out for candidates who are specially abled and we have multiple designation Designation: Process Trainer Location- Thane and Bhayander - Should be from a BPO Background - Inbound and Outbound experience will do - Candidates with 1 year and above experience in language/ soft skill training - Excellent Communication in English - Dayshift 6 days working 1 rotational week off.

Description We are seeking a highly skilled Process Trainer with 4-9 years of experience to join our team. The ideal candidate will be responsible for designing and delivering effective training programs that enhance employees understanding of processes, improve their skills, and increase overall productivity. The candidate should have a strong background in instructional design and a passion for developing others through innovative training solutions. Responsibilities Design and deliver training programs for new and existing employees to enhance process knowledge and skills. Conduct needs assessments and evaluate training effectiveness to ensure continuous improvement in training methodologies. Create training materials, including manuals, presentations, and e-learning modules, tailored to the specific needs of the organization. Facilitate workshops and training sessions, both in-person and virtually, to engage participants and enhance learning outcomes. Monitor and assess the performance of trainees, providing constructive feedback and coaching to improve skills and knowledge. Collaborate with subject matter experts and department heads to identify training gaps and develop targeted training solutions. Maintain accurate records of training activities and participant progress, generating reports for management as needed. Skills and Qualifications Bachelor's degree in Education, Human Resources, or a related field; a Master's degree is a plus. 4-9 years of experience in training and development, preferably in a process-oriented environment. Strong understanding of instructional design methodologies and adult learning principles. Proficiency in using Learning Management Systems (LMS) and e-learning software. Excellent communication and presentation skills, with the ability to engage and motivate learners. Strong analytical and problem-solving skills to assess training needs and outcomes. Experience in creating training materials and resources, with a keen eye for detail and quality. Ability to work collaboratively in a team environment and manage multiple training initiatives simultaneously.

To oversee security operations across multiple locations or areas, ensuring that all security protocols, policies, and procedures are being followed. Outsourced Manpower Deployment as per Site Requirement - Ensure that adequate Security & BMS / SOC staff are deployed as per the site requirement and there are no security lapses leading to shortfall of manpower whatsoever (any concerns such as non-performance by vendor to be highlighted promptly). Training as per the defined in PSARA & its frequency to be imparted by vendor and proper records to be submitted by vendor along with proper cover letters & attendance sheet. Compliance documents such as Bio Data, Antecedent Report, Police Verification, Certificate, Aadhar Colour Copy, Affidavit (n case of Outstation candidates) to be filed as appropriate and kept ready for Audits. Daily/Regular Check of Attendance Records of 3rd Party staff and to have it maintained in a tracker such that monthly man-days reconciliation between us TP & Vendor is aligned. To ensure that all Material Movement both Inward & Outward happens only as per the defined process of the organisation and reconciliation of the assets that have not been received have to be shared over email for Records. Inventory Management of Visitor Pass, Temporary ID Badges, Exception Badges to be performed periodically Monthly & records to be retained. Authorisation Matrix to be created for Gate pass Movement along with Sample signatures such that Security team validates the same and followed by email process (No verbal approvals to be entertained). Monitor and review the effectiveness of security measures, adjusting strategies as necessary to mitigate risks and improve security coverage. Liason with Local Authorities such as Fire, Ambulance, Labour, Legal, Police etc as & when the situation demands. To have better knowledge on ISO & NBC Standards along with Project Knowledge of Safety & Security Systems. To coordinate with LL or SEZ Officers on a regular basis and to have better rapport with them. Ensure the proper functioning of security systems (e.g., CCTV, access control, alarms) across the area under management. To have a periodic review of the site operations with both vendor and Security Leadership team.

Role & responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Facilitate problem solving and collaboration. Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. Keep the Managers/Leaders informed of task accomplishment, issues and status. Focus on accelerating teams performance. Understanding towards business/organization objectives. Willingness to add value to company's Culture, Mission and Vision

Description We are seeking a dynamic and results-oriented Regional Business Head to oversee our operations in India. The ideal candidate will be responsible for driving growth and managing our regional sales team to achieve business objectives. Responsibilities Develop and implement regional business strategies to achieve company goals. Manage and lead the regional sales team, providing guidance and support. Analyze market trends and customer needs to identify new business opportunities. Establish and maintain relationships with key clients and stakeholders. Monitor and report on regional performance against targets and KPIs. Collaborate with cross-functional teams to enhance product offerings and customer satisfaction. Conduct regular market research to stay ahead of industry trends. Skills and Qualifications Bachelor's degree in Business Administration, Marketing, or a related field. 3-7 years of experience in a business development or sales role, preferably in a regional capacity. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in data analysis and market research techniques. Ability to develop strategic plans and execute them effectively. Strong negotiation and relationship-building skills. Understanding of financial metrics and business acumen.

We provide complete IT solutions from Creating IT Infrastructure to Managing IT Infrastructure to Enabling Businesses with Applications to helping companies with better business decisions using Business Intelligence. Team offers end-to-end solutions to customers covering wider solutions such as Business Intelligence, ERP enterprise solutions, Google Cloud Solutions,Facility Management Services, Software Projects/development, PC Hardware and Software, Breakfix etc. We understands customer needs and identifies, integrates and supports high quality, low cost IT Solutions with speed, flexibility and an attitude of sewa. Also, check out www.teamcomputers.com for more information about us.

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and . Inviting applications for the role of Manager - Transitio ns In this role, you will be dealing with Practice SME&rsquos, Operations Leaders, Lean Digital Transformation Team, Analytics Team, Customers / Relation Managers / Enabling Functions / Global teams. The Transition function plays a key role in stabilizing new processes being migrated within the designated areas and ensuring smooth running of the same. This includes setting up of performance metrics, regular monitoring of processes, ensuring controls are in place, risk analyses are performed for every process, adequate training of resources, establishing communication channels with various internal/ external teams for long terms%27 success. Responsibilities Develop an understanding of the E2E solution and value being proposed Give to the creation of the E2E Transition strategy/solution, along with the TL, by Consolidating relevant inputs from cross-functional teams and Validating assumptions for the proposed digital compendium proposed. Participate in Pre-Transition Workshops to gain further insight and fine-tune the solution to meet clients stated and unstated needs and own all RFP document updates and develop and refine Client engagement strategies with client expectations and relationship management practices Understand G&rsquos Digital Compendium - Transformation Services offerings, solutions, digital assets, and their deployment toolkits - with a sharp focus on client/domain-specific agendas Taps into internal networks - TLs / SMEs / SDLs / People Function etc. to identify significant ideas or customize existing transformation solution in accordance with client&rsquos expectations Owing expectations and gain relevant agreement/ownership to drive the Project agenda as laid out and identify and communicate risks, and co-create change solutions throughout the Project period Build foundational knowledge of revenue, AOI impact, and cost drivers for a business and Responsible for SLA Adherence during the transition lifecycle (90 days post go-live) Foresee, assess, communicate, and mitigate project & process risks to impacted parties Qualifications we seek in you! Minimum Qualifications Postgraduate/Graduate Technical/ Digital background - Project Management Professional (PMP) from PMI or equivalent certification Project management / active Transitions experience Exposure to project management tools and technologies familiarity with any of the major ERP platforms ( e.g., SAP or Oracle) Relevant experience in consulting and organizational change Digital Pseudo Native: Build a Digital Mindset Strategic and Outcome Focused Client Interactions: Build positive relationships with the Client on a bedrock of Project / Change / Risk-based conversations Controller of &lsquoE2E Transition Costs: Be accountable for Transition Costs &lsquoGlobal Viewpoint Holder: Demonstrate Client / Domain insights through internal and external intelligence to build checks and balances for best in breed solutions Preferred Qualifications /Skills Experience or exposure on digital deployment or projects Experience in engaging in strategic and tactical discussion with senior partners to sell the product offering Provide inputs for Transformation Focused with E2E view of the proposed solution Proficient in leading the project set up through to delivery new capabilities, and closure for all deals Excellent interpersonal skills Proficient in MS Office Why join Genpact Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Hiro shop is looking for Social Media Content Creator ( Lower parel, Mumbai ) to join our dynamic team and embark on a rewarding career journey. Develop and create engaging social media content across various platforms. Collaborate with the marketing team to align content with brand strategy and campaign goals. Monitor social media trends, audience engagement, and platform algorithms to optimize content performance. Schedule and publish content, ensuring consistency and timeliness. Analyze content performance metrics and provide insights for continuous improvement. Stay updated with the latest social media trends, tools, and best practices.

to manage & monitor costings, budgeting & financial control at plant & branch. The ideal one will have a key role in cost optimisation, variance analysis to have efficient operation and profitability. manage production & consumption data.

SBI-SG GLOBAL SECURITIES SERVICES PRIVATE LIMITED is looking for Assistant Manager - Operation, Support & Quality to join our dynamic team and embark on a rewarding career journey Oversee and manage the day-to-day operations functions Develop and implement operational policies and procedures to ensure consistent and efficient processes Monitor and evaluate performance metrics to identify areas for improvement Manage budgets and resources to ensure cost-effectiveness and profitability Lead and motivate cross-functional teams to meet organizational goals and objectives Collaborate with senior management to develop and implement strategic plans Identify and implement process improvements to increase efficiency and productivity Resolve any operational issues that arise Excellent time-management, problem-solving and decision-making skills Strong financial and budgeting skills Strong Leadership and communication skills Candidates should have hands on SQL,VBA, Macros, etc.