491 Performance Metrics Jobs

Join a Team Thats Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. Were looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the companys objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives What You&aposll Do The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the companys objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes Involvement and collaboration on new strategies and/or process improvements to better the teams performance Daily, weekly and monthly reports provided at both internal and external client levels Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month Assist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements Creating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients Ensure all employees are in line with Regulatory Compliance, Quality and CBT requirements Assist and participate in the recruiting, training and onboarding of employees, when required Champion company core values and other company programs to engage and motivate our employees Other duties as assigned Education North America - Minimum High School Diploma or equivalent is required Philippines Minimum of 2 years post-secondary or equivalent is required Costa Rica No Minimum requirement United Kingdom No Minimum requirement Trinidad & Tobago Minimum 3 CSEC passes English is compulsory in all locations Experience Previous experience in an Agent and/or Customer Service role Previous experience in a leadership or managerial experience would be an asset Certificates/Licenses Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required What We&aposre Looking For INFORMATION SECURITY RESPONSIBILITIES All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) French. Please note that Information security responsibilities are based on role. Why Join Us Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training: We offer extensive paid training to ensure youre equipped for success. Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where youll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in peoples lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website https://www.billgosling.com/careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcings Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need just let us know. Bill Gosling Outsourcing Where your career thrives! Show more Show less

Job Title Director, Implementation Projects and Partners Organizational Leadership Establish a robust organizational structure for the department, integrating storytelling elements to articulate its purpose and mission. Develop a strategic vision aligned with CMO/IMP strategy, establishing ambitious yet realistic objectives that provide clear direction. Efficiently allocate resources to address departmental challenges, tackling complex problems with a proactive and effective approach. Identify and analyse existing obstacles and issues affecting the organization, building actionable plans for resolution and supervise their implementation. Act as a key contributor to CMO transversal programs, leveraging domain expertise to share valuable knowledge and experiences. Contribute to business strategic projects across 1A business units, monitoring and controlling the impact on day-today activities. Cultivate an environment of innovation within the organization, fostering a culture that encourages experimentation and the exploration of new ideas. Partner Management Establish a strong network of contacts and build trust relationship across departments to secure department initiative and objectives. Capable to negotiate, compromise and find win-win deals with other senior managers (commercials, R&D, Product, etc.) Develop and implement strategies to establish and promote strategic partnerships. This involves identifying potential partners, negotiating agreements, and ensuring alignment with Amadeus' business goals. Regularly monitor and report on partner performance against agreed-upon metrics and service level agreements (SLAs). This includes tracking key performance indicators (KPIs) and addressing any deviations to ensure high-quality service delivery. Ensure that all partnerships comply with industry regulations and standards by conducting regular risk assessments, implementing mitigation strategies, and ensuring partners adhere to contractual obligations, particularly for Africa and the Middle East. Coordinate the allocation of resources for partner-related activities and manage budgets to ensure efficient use of resources. This includes planning for future growth and scalability of partnerships. Operational Management with Partners Accountable for the performance and results of partner activities Successfully deliver against the weighted pipeline, meeting established targets. Optimize operational efficiency by effectively balancing team workloads. Foster a culture of knowledge exchange and collaboration among team members to enhance skills transfer. Guarantee that tailored solutions or services meet customer specified requirements. Develop and cultivate a customer-focused mindset across the organization. Establish key performance metrics to measure services delivered and organizational performance. Define appropriate threshold values to indicate successful team activities. Maintain high Net Promoter Score for services provided. Controls costs and manages budgets effectively, ensuring cost-effective use of resources and implementing cost-saving measures where possible. Professional Service Development Lead the consolidation and maintenance of a comprehensive and clear Service Catalogue. Support cross-functional digitalization strategies to enhance the efficiency of the ordering process. Evaluate and specify the necessary steps to integrate newly released 1A products or features. Ensure serviceability requirements are identified and considered for implementation. Actively seek for professional service opportunities to expand and enhance our service offer. Supervise the creation and maintenance of an up-to-date, detailed knowledge base for implementation processes. Continuous Service Improvement Identify and implement operational process improvements to enhance efficiency and reduce waste by analyzing workflows, identifying bottlenecks, and developing strategies to streamline operations. Promote a culture of innovation by encouraging team members to propose new ideas and best practices. Implement tools and methodologies that support continuous improvement. Establish key performance indicators (KPIs) to monitor the effectiveness of improvement initiatives. Regularly review performance data, gather feedback from stakeholders, and make data-driven decisions to drive further enhancements. Provide training and development opportunities for team members to build their skills in continuous improvement methodologies. Encourage a learning environment where employees feel empowered to contribute to improvement efforts. Foster cross-departmental collaboration to ensure alignment with organizational goals, and communicate the benefits and progress of continuous improvement projects to stakeholders to gain their support and engagement. Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.? Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,?age, beliefs, disability or any other characteristics protected by law.? Show more Show less

You will be joining Banter Marketo, a global digital marketing agency recognized for its innovative approach to digital marketing by combining creativity with strategy. At Banter Marketo, we operate across various countries including India, the US, UK, Canada, and Spain, offering impactful digital solutions that are informed by our diverse market experiences. Our service portfolio encompasses SEO, website design, content marketing, social media management, and PR, enabling a comprehensive digital transformation for our clients. Our core values include the implementation of data-driven strategies and a customer-centric focus, resulting in measurable outcomes that drive business growth. As an Email Marketing Intern at Banter Marketo, you will play a crucial role in executing email marketing initiatives with precision and attention to detail. We are seeking an individual who possesses a fundamental understanding of email communication and infrastructure, and who is enthusiastic about exploring the potential of email as a strategic business tool. Your responsibilities will include promptly and professionally responding to incoming emails, assisting in the setup of email marketing platforms such as Instantly.ai, Smartlead, Zoho, among others, managing inboxes and basic email flows, ensuring sender reputation, and executing email campaigns while continuously optimizing their performance. Additionally, you will support the team in tasks like email list segmentation, maintaining data hygiene, and collaborating with marketing and sales teams to ensure timely and effective email communications. Reporting on essential performance metrics like open rate, click-through rate, and bounce rate will also be part of your role. To excel in this position, we expect you to have a foundational knowledge of email operations including SMTP, domains, and deliverability, as well as familiarity with tools like Gmail, Outlook, Mailchimp, or similar platforms. Strong communication skills, both written and verbal, are essential, along with a keen eye for detail, a proactive approach to learning, and the ability to manage your time and tasks independently. Basic proficiency in Google Sheets or Excel would be advantageous for this role. Joining our team will provide you with hands-on experience in developing and managing email infrastructure, valuable insights into scaling and optimizing campaigns for tangible business outcomes, exposure to the synchronization of marketing and sales efforts in real-time, and mentorship from our experienced marketing team. Your performance, attitude, and ownership may also lead to a potential offer for a Pre-Placement Offer (PPO) based on your contributions during the internship period.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself and a better working world for all. We are looking to hire people with strong AI Enabled Automation skills and who are interested in applying AI in the process automation space, including Azure, AI, ML, Deep Learning, NLP, GenAI, large Lang Models (LLM), RAG, Vector DB, Graph DB, Python. Responsibilities: - Development and implementation of AI enabled automation solutions, ensuring alignment with business objectives. - Design and deploy Proof of Concepts (POCs) and Points of View (POVs) across various industry verticals, demonstrating the potential of AI enabled automation applications. - Ensure seamless integration of optimized solutions into the overall product or system. - Collaborate with cross-functional teams to understand requirements, integrate solutions into cloud environments (Azure, GCP, AWS, etc.), and ensure alignment with business goals and user needs. - Educate the team on best practices and keep updated on the latest tech advancements to bring innovative solutions to the project. Technical Skills Requirements: - 9 to 13 years of relevant professional experience. - Proficiency in Python and frameworks like PyTorch, TensorFlow, Hugging Face Transformers. - Strong foundation in ML algorithms, feature engineering, and model evaluation (Must). - Strong foundation in Deep Learning, Neural Networks, RNNs, CNNs, LSTMs, Transformers (BERT, GPT), and NLP (Must). - Experience in GenAI technologies, LLMs (GPT, Claude, LLaMA), prompting, fine-tuning. - Knowledge of retrieval augmented generation (RAG) and Knowledge Graph RAG. - Experience with multi-agent orchestration, memory, and tool integrations. - Experience/implement MLOps practices and tools (CI/CD for ML, containerization, orchestration, model versioning, and reproducibility) - Good to have. - Experience with cloud platforms (AWS, Azure, GCP) for scalable ML model deployment. - Good understanding of data pipelines, APIs, and distributed systems. - Build observability into AI systems - latency, drift, performance metrics. - Strong written and verbal communication, presentation, client service, and technical writing skills in English for both technical and business audiences. - Strong analytical, problem-solving, and critical thinking skills. - Ability to work under tight timelines for multiple project deliveries. What We Offer: At EY GDS, we support you in achieving your unique potential both personally and professionally. We give you stretching and rewarding experiences that keep you motivated, working in an atmosphere of integrity and teaming with some of the world's most successful companies. While we encourage you to take personal responsibility for your career, we support you in your professional development in every way we can. You enjoy the flexibility to devote time to what matters to you, in your business and personal lives. At EY, you can be who you are and express your point of view, energy, and enthusiasm, wherever you are in the world. It's how you make a difference. EY | Building a better working world: EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

You will be joining D&V Business Consulting (DVBC), a strategic consultancy firm that specializes in serving the Micro, Small, and Medium Enterprise (MSME) sector in India. Established in 2017, DVBC offers customized solutions including HR and account services, lead generation, sales, marketing, distribution, and digital transformation. Your role will be crucial in assisting MSME companies to enhance efficiency, focus on their vision, manage working capital effectively, adopt industry best practices, and attract and retain talent. By doing so, you will contribute to driving growth, innovation, and inclusive development in the Indian economy. As a Business Process Manager based in Ahmedabad, you will work full-time on-site. Your primary responsibilities will involve analyzing, designing, implementing, and optimizing business processes. You will be tasked with identifying inefficiencies, collaborating with various departments to develop solutions, managing projects, and ensuring that processes are aligned with the company's objectives. Monitoring performance metrics, conducting staff training, and spearheading continuous improvement efforts will also fall within your purview. To excel in this role, you must possess experience in Business Process Management, Process Optimization, and Project Management. Proficiency in Data Analysis, Performance Metrics, and Continuous Improvement will be essential. Strong problem-solving, analytical, and critical thinking skills are required, alongside excellent communication and interpersonal abilities. You should be adept at working collaboratively with cross-functional teams. A Bachelor's degree in Business Administration, Management, or a related field is necessary, while prior experience in consultancy or the MSME sector would be advantageous.,

We are seeking a Customer Service Manager to develop and execute strategic initiatives that deliver a superior customer experience. You will be responsible for conceptualizing and developing a Digital First customer showroom journey, building necessary tools and processes, and strengthening salesmen training and engagement programs. This role requires a professional who can track analytics, design loyalty programs, and engage with sales and distributor teams to develop relevant solutions. Roles & Responsibilities: Strategic Initiatives : Develop and execute strategic initiatives aimed at delivering a superior customer experience. Retail Infrastructure : Conceptualize and develop a Digital First customer showroom journey , ensuring its execution across all key markets. Build necessary tools and processes to deliver a superior and differentiated experience. Analytics & Insights : Track analytics and generate actionable insights around key retail parameters such as walk-ins, leads, conversions, after-sales , and overall customer experience scores. Training : Strengthen salesmen training and engagement programs to ensure their capability and knowledge are up to date. Develop the right delivery tools for online and offline engagement. Customer Loyalty & Competitive Monitoring : Design and implement Dealership Customer Loyalty Programs to increase customer lifetime value. Monitor and track competitive customer experience initiatives. Relationship Management : Engage with Sales and distributor teams to assess market requirements and develop relevant solutions. Manage agencies and consultants to deliver on all the above initiatives. Project Completion : Ensure the timely and successful completion of key initiatives. Performance Metrics : Monitor salesmen engagement scores, CSI (Customer Satisfaction Index) , Brand health, and other metrics to measure customer satisfaction. Skills Required: Proven experience in developing and executing customer experience strategies. Ability to conceptualize and implement digital customer journeys. Strong analytical skills for tracking key retail parameters and generating insights. Experience in designing and delivering training programs for sales teams. Proficiency in developing and implementing customer loyalty programs. Excellent relationship-building and management skills for engaging with sales, distributors, agencies, and consultants. Demonstrated ability to complete initiatives on time and measure performance effectively. QUALIFICATION: Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent experience.

At Cisco, we are revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. With 40 years of fearless innovation, we create solutions that enable humans and technology to work together seamlessly across physical and digital realms. Our solutions offer customers unparalleled security, visibility, and insights across their entire digital footprint, ultimately powering the future. Fueled by our advanced technology, we continuously experiment and develop meaningful solutions. Coupled with our global network of experts, the opportunities for growth and innovation are limitless. Working collaboratively as a team, we drive significant global impact by making big things happen everywhere through empathy and teamwork. Cisco's solutions are omnipresent, and our influence is pervasive. As Cisco, our power begins with you! We are looking for an experienced Program Manager for Early in Career talent to lead and oversee multiple projects within Entry-Level Talent Recruiting at Cisco. The ideal candidate will align project objectives with business goals, ensure successful execution, and manage cross-functional teams to drive efficiency and innovation. Responsibilities: - Develop, implement, and oversee program strategies aligning with business objectives. - Lead multiple interrelated projects, ensuring seamless execution, on-time delivery, and quality outcomes. - Work closely with internal and external stakeholders to ensure alignment and communication. - Efficiently allocate resources, manage budgets, and mitigate risks for successful project completion. - Track program performance, develop KPIs, and report progress to senior leadership. - Identify potential risks, develop mitigation strategies, and ensure contingency plans. - Continuously assess and improve program methodologies, workflows, and best practices. - Ensure all program activities comply with company policies, industry standards, and regulatory requirements. You will collaborate closely with teams across Talent Acquisition, HR, and Compliance to align talent strategies with Cisco's broader goals, driving inclusivity, enabling growth, and contributing to long-term success. Qualifications: - Education: Bachelor's or Master's degree in Business, Engineering, Computer Science, or related field. - Experience: 12+ years with 5+ years in program or project management, preferably in HR program management in a fast-paced or technology-driven environment. - Skills: Strong leadership, decision-making, communication, stakeholder management, budgeting, and performance monitoring skills. Familiarity with project management tools and Agile or Scrum methodologies is a plus. Join #WeAreCisco, where every individual brings their unique skills and perspectives to power an inclusive future for all. Experience a collaborative and innovative work culture that celebrates diversity and unlocks potential. Cisco fosters learning and development at every stage, offering high-impact programs and opportunities for growth with cross-functional teams. Be part of a community that connects, fosters belonging, learns to be informed allies, and makes a difference. Cisco empowers its employees to be their best and give their best, with dedicated time off for volunteering and a commitment to sustainability and inclusivity. Cisco is the worldwide leader in technology, ensuring every step we take contributes to a more inclusive future for all. Take your next step and be yourself with us!,

As a Lead Generation Executive at VasyERP, you will play a crucial role in identifying and cultivating potential clients for our ERP and POS software solutions. Your responsibilities include prospect identification using various channels, generating high-quality leads through outbound cold calling and email campaigns, qualifying leads based on alignment with our target customer profile, nurturing leads through meaningful conversations, scheduling qualified appointments and product demonstrations, maintaining accurate records in our CRM system, staying informed about industry trends, collaborating with marketing and sales teams, meeting and exceeding key performance indicators, and contributing to overall business objectives. To qualify for this role, you should be a graduate with proven experience in lead generation, particularly in the software industry or B2B sales. You should have a strong understanding of ERP and POS systems, as well as the retail and SME markets. Excellent communication skills, self-motivation, results-driven mindset, organizational skills, attention to detail, and a collaborative approach are essential for success in this position. In return, we offer a competitive salary package with performance-based incentives, comprehensive training and professional development opportunities, health insurance, and other benefits. You will also have the opportunity for career growth and advancement within the company.,

This is a people leader role, with a team of approximately 200 colleagues. Effective stakeholder engagement is crucial for success in this position. You are expected to demonstrate the ability to build and maintain trusting relationships and partnerships with both internal and external stakeholders to achieve key business objectives. Utilize your influencing and negotiating skills to drive outcomes effectively. Given that this business is currently undergoing strategic change, you must showcase agility in keeping pace with business activities and strategies. Be prepared to travel between Noida and Gurugram offices to provide leadership oversight for teams operating in both locations. The operations run 24/7, hence flexibility in managing time and providing cover to the business is essential. You should also be comfortable working on India holidays. **Purpose of the role:** To oversee operations within a specific business area, ensuring processes, risk management initiatives, and compliance with relevant regulators are maintained. **Accountabilities:** - Identify trends and opportunities for improvement by monitoring and analyzing operational data and performance metrics. - Manage operations for a business area, promoting efficient processes, risk management, and compliance initiatives to support the bank's operations. - Collaborate with internal and external stakeholders to align business operations with the bank's objectives and SLAs. - Provide guidance, coaching, and support to operational professionals to enhance delivery quality. - Develop and manage KPIs to measure the effectiveness of operational functions and identify areas for improvement. - Ensure compliance with all regulatory requirements and internal policies related to customer experience. - Encourage a safe environment for colleagues to provide feedback and focus on the right areas for the people agenda. - Work closely with HR to implement retention initiatives and manage attrition. **Director Expectations:** - Manage a business function, contribute to strategic initiatives, and influence policy and procedures. - Lead a large team, embed a performance culture, and provide expert advice to senior management. - Enable resourcing, budgeting, and policy creation for a significant sub-function. - Foster compliance, monitor regulations, and influence stakeholders internally and externally. - Demonstrate extensive knowledge of the function's integration with the business division and maintain up-to-date sector knowledge. - Utilize interpretative thinking and advanced analytical skills to solve complex problems. - Negotiate and influence stakeholders at a senior level both internally and externally. - Act as the principal contact point for key clients and counterparts in other functions. - Uphold leadership behaviours and Barclays values to create an environment for colleagues to thrive. All Senior Leaders are expected to demonstrate a clear set of leadership behaviours Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others. All colleagues are expected to adhere to the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as demonstrate the Barclays Mindset Empower, Challenge, and Drive.,

Company Description SuperBottoms is Indias No. 1 sustainable brand for baby and mom essentials, dedicated to transforming baby care with eco-friendly, high-quality products. Our mission is to be a trusted partner for parents by offering conscious solutions that are safe for babies and kind to the planet. Founded by Pallavi Utagi after her personal experience with disposable diapers, SuperBottoms pioneered innovative reusable cloth diapers tailored for Indian babies. Our vibrant parenting community, ParentTribe, with over 74,000 members, plays a key role in shaping our products through constant feedback and engagement. We are backed by ?22.5 crore in Series A funding, co-led by DSG Consumer Partners, Sharrp Ventures, Saama Capital, and Lok Capital, enabling us to expand our mission of sustainable parenting across India. Role Overview: We are looking for a data-driven eCommerce Ads Manager to lead performance marketing across platforms like Meta, Google, Amazon, and other marketplaces. This role requires deep expertise in campaign strategy, execution, optimization, and scaling profitable ad funnels, especially for D2C eCommerce brands. Key Responsibilities: ? Plan and execute performance marketing campaigns across Amazon, Flipkart & Myntra, and other relevant digital platforms. ? Optimize CAC, ROAS, CTR, and conversion rates for scale and efficiency. ? Work closely with creative and catalog teams to identify and amplify top-performing creatives. ? Manage ad budgets effectively across channels to meet business goals. ? Set up, monitor, and scale audience strategies, including retargeting, lookalike audiences, and customer segmentation. ? Run A/B tests on creatives, copies, and landing pages to improve performance. ? Analyze performance metrics and share actionable insights with the leadership team. ? Drive Amazon Ads strategy to boost visibility, traffic, and conversion for SuperBottoms on Amazon. ? Stay up-to-date with platform changes, policies, and new ad features. Key Requirements: ? 3-5 years of hands-on experience in performance marketing for a D2C/eCommerce brand. ? Strong understanding of Ecommerce. ? Proven success in managing large budgets and scaling campaigns profitably. ? Deep knowledge of performance metrics, attribution models, and analytics tools (GA4, Meta Business Suite, Google Data Studio, etc.). ? Analytical mindset with a bias for testing and optimization. ? Ability to work cross-functionally with creative, content, and tech teams. Nice to Have: ? Experience with tools like Shopify, Unicommerce, or similar eCommerce platforms. ? Prior exposure to baby/kids or personal care brands. ? Knowledge of affiliate and influencer-driven paid collaborations. Show more Show less

About HireRight HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. Overview Reporting to the Head of Change Management, the role of Director, Process Excellence and Re-engineering will define, build and monitor processes related the fulfillment of background verifications. This role will progress the teams strategic agenda and embed Process Excellence, working with the business to design and deliver innovative solutions that meet the right business outcomes, developing a culture and building capability within the business of continuous improvement and collaboration via Lean/Six sigma across the organisation. This role will act as an evangelist of Process Excellence and its benefits, responsible for owning and driving the end-to-end senior stakeholder engagement and down to generating buy in that will enable Process simplification and/or optimisation opportunities throughout the fulfilment lifecycle. Responsibilities Core Deliverables Process Assessment: Conduct thorough assessments and evaluations of existing business processes, identifying areas for improvement, inefficiencies, and bottlenecks. Data Collection and Analysis: Gather and analyse data related to process performance, utilizing statistical and analytical tools to identify trends and areas requiring attention. Process Mapping: Create detailed process maps and flowcharts to visualize current processes and pinpoint areas for optimization. Performance Metrics: Define KPIs and metrics to measure process effectiveness and monitor progress in process improvement initiatives. Continuous Improvement: Develop and implement process improvement strategies, methodologies, and best practices such as Lean Six Sigma or Total Quality Management (TQM). Root Cause Analysis: Identify root causes of process issues and inefficiencies and recommend solutions to address these issues effectively. Change Management: Collaborate with stakeholders to implement process changes and ensure successful adoption by employees. Documentation: Maintain accurate documentation of process improvements, changes, and associated procedures. Training and Education: Provide training and support to stakeholders involved in the existing or newly optimized processes, ensuring understanding and adherence to updated procedures. Project Management: Lead or participate in cross-functional teams and projects across Operations, while managing timelines, resources, and budgets. Other Expectations Work with all relevant stakeholders to ensure all processes are compliant to local and HireRight guidelines and rules Provide process and operational excellence knowledge to support the Operations team and to deliver successful outcomes as part of project delivery e.g. lean thinking, continuous improvement etc. Act as a senior leader supporting and driving the team strategies, championing the process excellence charter while actively contributing in team meetings Create and maintain a framework that delivers a shared taxonomy and consistency that enables cross functional and collaborative working across the organisation Leads, motivates and develops other colleagues to maximise the engagement and motivation of team members in the achievement of their objectives utilising the performance management framework, role model behaviours and the culture & values of our organization Qualifications Bachelors degree Years of experience At least 10 years of experience in Quality roles in global organizations Location Bangalore (Mumbai maybe) Proven track record in a leadership role with demonstrable experience within Process Excellence (e.g. Lean Six Sigma Black Belt) Excellent stakeholder and communication skills, with a proven track record of influencing and motivating others to achieve results and exceed targets What Do We Offer Please submit resume/CV in English. All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee. Show more Show less

Role Description: Client Acquisition & Business Development Identify and target potential clients across sectors (BFSI, Pharma, IT/ITeS, Manufacturing, etc.) Generate qualified leads through networking, referrals, LinkedIn, industry events, etc. Pitch InspireOnes leadership, behavioral, and capability development solutions. Consultative Solution Selling Engage with HR/L&D/CHROs and Business leaders to understand organizational challenges. Collaborate with internal solutioning and consulting teams to co-create custom interventions and learning journeys. Position InspireOne as a strategic partner rather than a transactional vendor. Client Relationship Management Act as the face of InspireOne for key accounts post-closure (especially in the South or West regions). Maintain ongoing client engagement to upsell and cross-sell solutions. Ensure client satisfaction and repeat business through proactive relationship management. Coordination with Internal Teams Liaise with Consultants, Project Managers, and Content teams to ensure successful delivery. Ensure smooth handover and alignment on expectations once a project is signed off. Proposal Development & Closure Coordinate with the consulting team to draft high-impact proposals and capability decks. Lead commercial discussions, negotiate terms, and close deals. Performance Metrics Revenue targets (monthly/quarterly/annual) Number of qualified meetings set up Proposal-to-conversion ratio New accounts acquired vs. business from existing accounts Client satisfaction and repeat business Competencies: Services Sales: B2B Achievement oriented Communicating effectively Planning & Organizing Account Management Relationship Management to facilitate delivery, sustain & grow business Solution Selling Understanding of L&D/Leadership Landscape Presentation Skills Market Intelligence Strategic Thinking Accountability & Drive for Results Agile ? Problem Solving Industry Preference: L&D and Professional Services This position is open for both Mumbai and Gurgaon About InspireOne: InspireOne is Indias leading leadership and organization development firm. With more than 25 years of experience in the consulting domain, we help organizations convert their people and organizational capabilities into corporate value. We believe that the road to unparalleled success is when organizations are able to convert their most valuable asset their human capital to organizational capability. That is why InspireOne has united with a single purpose of being the preferred partner in helping organizations and leaders grow by unleashing the optimal power and potential of their people. Our solutions are developed on the global and researched know-how of our global partners Tack TMI . Our footprints of delivery capabilities are both national and international backed up by a team of 1000 consultants across 50 locations and over 80 countries. We deliver solutions globally and in different languages. We are exclusive partners to Harvard Business Publishing Corporate Learning to bring their flagship digital learning solutions to clients across India. Show more Show less

Job description Process Manager Supervision and control: Monitors the performance of processes to ensure they operate efficiently and meet set objectives. Continuous improvement: Identifies opportunities for improvement and implements changes to optimize processes Training and support on process: Trains teams on processes and provides ongoing support to ensure their understanding and adherence. Collaborate with cross-functional teams to ensure successful of the mission - Provide regular status updates to stakeholders, ensuring effective communication Effectively Leading the Incident, Problem and Change Management processes across the Service Lines (SL) and Business Services (BSS) Handling escalations Important Requirements: Good Understanding of Incident, Problem, Change and Service Request Management Lean Agile Culture Technical culture in software development and infrastructure operations ITIL Certified 3 days mandatory- Work from Office Skills: Experience in process management or a related role, with knowledge of service management principles, processes and best practices. Good communication and interpersonal/ intercultural skills, with the ability to build rapport and maintain positive relationships with teams and internal stakeholders. Strong abilities in lean management, with a customer-centric approach to resolving service-related challenges. Abilities with service management frameworks such as ITIL Good knowledge of Michelin IS is a real plus

We are seeking an experienced Area Manager to oversee our operations in India. The ideal candidate will manage multiple locations, ensuring that each branch meets sales targets and operational excellence. The Area Manager will play a crucial role in driving growth, enhancing customer satisfaction, and leading a team of managers. Responsibilities Oversee daily operations across multiple locations in the assigned area. Develop and implement operational strategies to meet business goals. Monitor sales performance and profitability across stores. Ensure adherence to company policies and procedures. Conduct regular audits and inspections to maintain operational standards. Lead, train, and motivate store managers and staff. Analyze market trends and customer feedback to improve service delivery. Collaborate with cross-functional teams to enhance customer experience. Skills and Qualifications Bachelor's degree in Business Administration, Management, or a related field. 4-9 years of experience in retail management or a similar role. Strong analytical and problem-solving skills. Excellent leadership and team management capabilities. Proficient in Microsoft Office Suite and retail management software. Ability to work under pressure and meet deadlines. Strong communication and interpersonal skills. Willingness to travel frequently within the assigned area.

About The Opportunity We are a dynamic player in the event technology sector, specializing in creating engaging and immersive event experiences through innovative tech solutions. Operating on-site in India, we are committed to providing exceptional client servicing and cutting-edge event solutions that set industry benchmarks. Role & Responsibilities Manage end-to-end client relationships by understanding client needs and translating them into actionable event strategies related to Exhibitions, Conferences etc. Coordinate with cross-functional teams including technical, production, and creative to ensure timely delivery of event solutions. Oversee the planning and execution of events, ensuring all technical aspects align with client expectations and industry standards. Serve as the primary point of contact for clients, addressing queries and resolving issues promptly. Monitor event progress, gather feedback, and develop actionable insights to drive continuous improvement in service delivery. Maintain comprehensive reports and documentation on client interactions and event outcomes. Skills & Qualifications Must-Have: Proven experience in client servicing and account management within the event technology, Exhibitions, Conferences or related industry. Must-Have: Strong interpersonal and communication skills with a knack for building lasting client relationships. Must-Have: Ability to manage multiple projects simultaneously and coordinate effectively with diverse teams. Preferred: Experience in planning and executing events or large-scale projects, with an understanding of event tech software and solutions. Preferred: Demonstrated problem-solving skills with an analytical mindset and attention to detail. Preferred: Familiarity with client feedback systems and performance metrics to drive service improvements. Skills: performance metrics,analytical skills,attention to detail,problem-solving,client relationship management,client feedback systems,exhibitions,event technology,exhibition,event planning,interpersonal skills,event execution,account management,events,conferences,project coordination,client servicing,project management,communication skills,problem solving Show more Show less

Job Title: Chief of Staff Investments & Strategic Projects / Office of The MD Job Summary We are looking for a sharp and dependable professional to support the Managing Director in identifying, analysing, and managing new business and investment opportunities. This role involves handling everything from market research and financial analysis to coordinating due diligence and ensuring timely project execution. This person will work closely with the MD and act as a bridge between internal teams and external partners. Key Responsibilities Work directly with the MD to find new investment opportunities, partnerships, or acquisitions. Conduct research and create business cases to evaluate the viability and potential of different investment options. Support financial and strategic analysis for mergers, acquisitions, and joint ventures. Conduct and coordinate the due diligence process, working with legal, finance, and other advisors. Help structure deals and track progress of discussions and negotiations. Take ownership of project timelines and ensure follow-through on all strategic initiatives. Liaise with internal departments and external stakeholders to gather information and drive project execution. Prepare reports, presentations, and executive summaries for decision-making. Qualifications & Skills MBA in Finance or CA with 5+ years of experience in investment banking, strategy, consulting, private equity, or a similar field. Strong financial modelling and analytical skills. Excellent project management and communication abilities. Comfort working directly with top leadership and handling confidential information. Salary 10lpa to 23lpa

Company Description ITS Dental College, Greater Noida, recognized by the Dental Council of India, Ministry of Health & Family Welfare, and affiliated with Ch. Charan Singh University, Meerut, is a self-financed institution offering a five-year Bachelor of Dental Surgery (B.D.S) program with an intake of 100 students per batch, and a three-year Master of Dental Surgery (M.D.S) program. The college has been honored with several awards, such as the Best Private Dental College in UP by Dialogue India and the Best Dental College of the Year by Better India Education. ITS Dental College is regarded as a top private dental college and research center in North India, according to sources like INDIA TODAY, THE OUTLOOK, and THE WEEK. Role Description This is a full-time, on-site role for an Associate in Quality & Operations located in Noida. The Associate will be responsible for overseeing quality control procedures, ensuring compliance with industry standards, managing day-to-day operations, coordinating with faculty and administrative staff, and implementing quality improvement initiatives. Additional tasks include monitoring performance metrics, preparing reports, and supporting accreditation processes. Qualifications Experience with quality control procedures, compliance, and industry standards Operational management and coordination skills Strong analytical and problem-solving abilities, especially relating to performance metrics and report preparation Excellent communication and interpersonal skills, with the ability to work collaboratively with faculty and staff Relevant experience in the educational or healthcare sector is beneficial Candidate should be BDS with experience in quality or operations Show more Show less

Company Description Third Eye Blind Productions, founded in 2016, is a dynamic production house and media space with a presence in both India and the United States. Known globally as an Influencer Marketing agency and Production House, the company provides a full range of services from preproduction to post-production for feature films, TV commercials, documentaries, corporate films, music videos, and photography campaigns. The team collaborates with brands to create tailored and optimized content for social media and other platforms, leveraging directors, photographers, cinematographers, graphic designers, editors, and content writers. Third Eye Blind Productions is dedicated to delivering successful campaigns through thorough research and analysis, ensuring the desired outcomes for their clients. Role Description This is a full-time role for a Social Media Intern, based on-site in the Mumbai Metropolitan Region. The Social Media Intern will be responsible for creating and managing social media content, planning and executing social media campaigns, and assisting with digital marketing strategies. The intern will also monitor social media channels, engage with the audience, and analyze performance metrics to optimize future campaigns. Qualifications Skills in Social Media Marketing and Social Media Content Creation Experience in Digital Marketing and Marketing strategies Strong Communication skills Ability to work collaboratively in a team environment Basic understanding of analytics and performance metrics Pursuing or completed a degree in Marketing, Communications, or a related field is a plus Passion for social media and staying updated with trends Show more Show less

Description We are seeking a dynamic Telle-Calling Team Leader to oversee our tele-calling team. The ideal candidate will be responsible for leading a team of tele-callers, ensuring they meet sales goals, and providing training and support to enhance their performance. This position is perfect for individuals with 0-1 years of experience who are looking to grow their career in a fast-paced environment. Work from Home, Work From Office and Hybrid Mode is also available. Responsibilities Lead and manage a team of tele-callers to achieve sales targets. Train and onboard new team members. Monitor team performance and provide feedback for improvement. Develop and implement effective calling strategies to enhance productivity. Ensure compliance with company policies and procedures during calls. Analyze team performance metrics and report findings to management. Conduct regular team meetings to motivate and engage team members. Skills and Qualifications Strong communication and interpersonal skills. Ability to motivate and lead a team effectively. Familiarity with tele-calling techniques and best practices. Basic knowledge of Computer Operations. Minimum 12th Pass to Any Qualification. Strong organizational and time management skills. Problem-solving abilities and a results-oriented mindset. Proficiency in English and Hindi; knowledge of regional languages is a plus.

You should have 3 to 5 years of experience and a solid understanding of performance metrics like CTR, CPL, ROAS, and Conversion Rates. Proficiency in Google Analytics, Meta Insights, and reporting dashboards is a must, along with experience in real estate digital marketing. Your responsibilities will include planning, launching, and managing targeted ad campaigns on Meta (Facebook/Instagram) and Google Ads (Search, Display). You will need to optimize campaign performance through A/B testing, audience targeting, bid strategies, and creative performance tracking. Analyzing data to report on KPIs and deriving actionable insights to scale results is crucial. Collaboration with design, content, and sales teams to align creatives and messaging with campaign objectives is essential. Managing ad budgets effectively to ensure cost-efficient lead generation and customer acquisition is also part of the role. Staying updated on platform trends, algorithm changes, and digital best practices is necessary. To qualify for this position, you should have a minimum of 3 years of professional work experience in digital marketing roles. Prior proven expertise in executing full-cycle advertising campaigns on Facebook Ads Manager & Google Ads is required. Exceptional analytical capabilities with hands-on familiarity with platforms like Google Analytics and Meta Insights are essential. In-depth knowledge of metrics such as CTR, CPL, ROAS, and Conversion Rates is a must. Capability to function autonomously or as part of a team in high-paced scenarios, exhibiting robust task prioritization skills is also important.,

The ideal candidate will analyze, review, and implement changes to websites to optimize them for search engines, with a strong focus on Google Console management, error fixing, and website performance improvement. The primary goal of this role is to enhance our websites" search engine rankings, address Google Console errors, and ensure website compliance for AdSense approval. Responsibilities - Manage and optimize Google Search Console to monitor and resolve indexing issues, crawl errors, and other performance-related errors. - Conduct technical SEO audits to identify and rectify website issues impacting search engine rankings. - Enhance website SEO through activities such as sitemaps, site ranking improvements, and on-page/off-page optimizations. - Develop and execute strategies to boost website visibility and organic search traffic. - Ensure the website meets all criteria for Google AdSense approval and maintains compliance. - Keep abreast of the latest SEO trends, algorithm updates, and best practices. - Track and report website analytics, performance metrics, and the progress of SEO initiatives. Qualifications - Bachelor's degree in Information Technology or a related field. - 2+ years of technical experience. - Strong expertise in Google Search Console, including managing page indexing and resolving console errors. - Knowledge of sitemap creation, maintenance, and implementation. - Experience with website optimization techniques to enhance site ranking and organic traffic.,

As the National Sales Manager in the Machine Tools industry based in Mumbai, you will be responsible for various key areas to drive business growth and profitability. Your responsibilities will include managing sales budget, business growth, market share, and the introduction of new product lines. You will oversee the performance of Carbide Products and ensure product profitability. A crucial aspect of your role will be people performance management, including goal setting, development, and building a sales-focused team through marketing activities and product trials conducted by Field Service Engineers (FSEs). You will also be tasked with managing and developing Key Account Management (KAM) and Original Equipment Manufacturer (OEM) networking to expand the business reach. Your role will involve formulating and executing sales strategies to achieve revenue growth and enhance market share. Effectively leading and managing a team of sales professionals, including goal setting, coaching, and performance evaluation, will be essential. Building and maintaining strong customer relationships, identifying new sales opportunities, and resolving customer complaints will be critical to success. Market analysis to identify trends, opportunities, and challenges, as well as competitor analysis to inform sales strategies, will be part of your responsibilities. Developing and managing sales forecasts, tracking key performance metrics such as sales revenue, customer acquisition, and sales team performance, will be vital in driving business success. To qualify for this role, you should hold a BE or ME degree in Mechanical Engineering from a recognized university. With 12 to 18 years of experience, you should have a solid understanding of sales in manufacturing companies, PAN India exposure, and knowledge of tool cutting and carbide. Your ability to work with and lead a team, experience in stakeholder management in complex settings with diverse groups, and proficiency in CRM and SAP systems are essential requirements for this position.,

The Lead - Partnerships and GTM position at Trade Pe in Mumbai is a full-time, onsite role. As the Lead, your primary responsibilities will include developing partnership strategies with banks, fintechs, and other ecosystem platforms, as well as executing go-to-market plans for new products and customer segments. You will collaborate with sales and product teams to drive revenue growth through scalable channels and optimize operations with partners for value realization. Monitoring key performance indicators and fostering cross-functional collaboration will also be crucial aspects of this role. To succeed in this role, you must possess a strategic mindset coupled with hands-on execution capabilities, strong relationship-building skills to manage senior-level partnerships, and a deep interest in global fintech and trade trends. Your ability to excel in program management, operational success, and collaboration with internal and external stakeholders will be essential. The ideal candidate should have at least 8 years of experience in partnerships, GTM, business development, or strategy roles within the fintech, trade finance, or banking industry. A proven track record of launching new markets/products and building successful partner ecosystems, along with experience in fast-paced, high-growth environments or startups, will be advantageous. A Bachelor's degree in Business, Finance, or a related field is required, while an MBA is preferred for this role.,

Company Overview Staypreneur Homes Pvt Ltd is enhancing the hospitality experience in India&aposs tier-2 and tier-3 cities by transforming everyday homes into inspiring, purpose-driven stays. Our mission is to empower travelers to connect, create, and experience authentic local communities wherever their journey leads them. We address the gap in standardization, aesthetic appeal, and experiential value in underutilized residential properties while creating new income streams for property owners. Position Summary We are seeking a motivated and analytical User Research & Competitive Analysis Intern to join our team. This role offers hands-on experience in hospitality market research, user behavior analysis, and competitive intelligence gathering. The intern will work closely with our product and marketing teams to understand guest preferences, analyze competitor strategies, and identify market opportunities in tier-2 and tier-3 cities across India. Key Responsibilities User Research & Competitive Analyst Conduct comprehensive user research studies using both quantitative and qualitative methods to understand guest preferences and pain points Design and execute surveys, interviews, and usability studies with travelers and property owners in tier-2 and tier-3 markets Create detailed user personas and journey maps for different guest segments (business travelers, leisure tourists, digital nomads) Analyze guest feedback and review data from existing properties to identify improvement opportunities Conduct field research including property visits and guest interviews to gather firsthand insights Competitive Intelligence & Market Analysis Identify and analyze direct and indirect competitors in the alternative accommodation space Research competitive pricing strategies, service offerings, and positioning in target markets Monitor competitor marketing campaigns, social media presence, and customer acquisition strategies Conduct comprehensive market gap analysis to identify underserved segments and opportunities Prepare detailed competitive landscape reports with actionable recommendations Systems & Operations Support Document and analyze current operational processes and guest experience touchpoints Identify system inefficiencies and recommend process improvements Support the development of standard operating procedures for property onboarding and management Assist in creating performance metrics and tracking systems for guest satisfaction and property performance Strategic Planning & Reporting Prepare comprehensive research reports and presentations Contribute to strategic planning sessions with data -driven insights and recommendations Support business development activities through market research and opportunity identification Required Qualifications Educational Background Currently enrolled in a bachelor&aposs or master&aposs degree program. Soft Skills Excellent written and verbal communication skills in English and Hindi Strong analytical and critical thinking abilities Attention to detail and ability to work with large datasets Curiosity about user behavior and market dynamics Ability to work independently and manage multiple projects simultaneously Learning Outcomes & Development Opportunities Professional Skills Development Master advanced research methodologies including both quantitative and qualitative approaches Develop expertise in competitive analysis and market intelligence gathering Learn to translate research findings into actionable business recommendations Industry Knowledge Deep understanding of the hospitality and alternative accommodation industry Insight into property management operations and guest experience design Knowledge of tier-2 and tier-3 market dynamics and consumer behavior Exposure to startup growth strategies and business model development Career Preparation Build a portfolio of research projects and case studies Develop network connections within the hospitality and startup ecosystem Gain hands-on experience in a fast-growing startup environment Preparation for full-time roles in product management, marketing, or business strategy Compensation & Benefits Performance-based incentives and potential for full-time conversion Comprehensive mentorship from senior team members and industry experts Flexible working arrangements with opportunities for field research travel Certificate of completion and letter of recommendation upon successful completion Stipend would be paid depending on the experience / Performance Duration & Location Duration: 4 - 6 months (with potential for extension) Location: Nashik - Hybrid / Virtual - [HIDDEN TEXT] Show more Show less

Branch Operations Head REOPS732 Job Title Branch Operations Head Function Regional Business Reporting to Branch Head Purpose Responsible for ensuring timely and profitable delivery of shipments to customers through effective management of service center operations & PUD/ DC operations (applicable in case of upcountry branches) Key Responsibilities Responsibilities Financial Support Branch Head in developing the annual branch budget Ensure adherence to budgeted capital and operational costs for the branch; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any Operational Ensure timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of branch operations Drive key performance metrics for various operations processes in the branch (Service Centers and PUD Centers) Ensure adherence to Standard Operating Procedures and Execution Excellence in the branch (e.g. On-time delivery performance, Transit times, RTO reduction, timely connectivity onto the network, reduction in errors etc) Ensure optimum productivity and utilization of fleet (including network, feeder and milk runs) in the branch Evaluate existing infrastructure for operations in the branch vis--vis growth targets and prepare capital expenditure or capacity expansion proposals (service centers / PUD centers etc); Seek approval from the Branch Head and forward the proposals to the Regional Operations Head for further due diligence/approvals People Provide direction, guidance and support to function employees in the branch to help them discharge their duties effectively Monitor the performance of the team on a continuous basis to identify key performers Mentor and coach subordinates to develop the teams capabilities and build a robust succession pipeline Key Result Areas and Key Performance Indicators S.No Key Result Areas Key Performance Indicators Optimize costs in the branch % reduction in overall Operating Costs for the branch (i.e. OCPK and PCPM) Reach Enhancement Support in the expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs) for the branch Drive service quality and excellence in the branch Overall service quality in the branch for all products in terms of Net Service Levels (NSL) Delivery performance as per transit time for all products Timely connectivity of DP loads on BDA flights (% adherence) % undelivered shipments Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload Achievement of target NPS Scores for the branch Ensure Security of Shipments Number of open security related cases in the branch Ensure Regulatory Compliance Compliance to all applicable regulatory requirements Support in the execution of Corporate Initiatives Support in the implementation of various corporate initiatives (e.g. WDL implementation, RFID, new product development & launch, Use of OTM machines on all routes, etc) as per timelines Drive Operations of Channel Partners attached to the branch Operational Performance of RSPs PDAs Delivery Agents Drive Operations Process Efficiency and capability % increase in operational productivity in the branch(measured as shipments/ employee ) % coverage of employees - direct and indirect (as per plan) in region in terms of conduct of operations training programmes Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Support Employee Capability Building % Key positions within team with identified successors / potential successors Drive employee morale and engagement Employee Attrition (%) PDA Attrition (%) Show more Show less