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Jobs

Assistant Manager

Shining Stars Institution & travels

5 - 8 years

4 - 5 Lacs

Lucknow

Posted:4 days ago| Platform:

Apply

Skills Required

BPO Shrinkage Attrition KPI Analysis CSAT Assistant Manager Performance Metrics Service Level KPI KPI Monitoring TAT Rostering customer service SLA Ecommerce Aht Team Coaching Metrics KRA People Management Skills SLA Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi Job Enthusiasts!

Greetings from ShiningStars

Hiring for Assistant Manager Operations Lucknow Location.

Company:

About the Company:

Roles and Responsibilities:

Supervise daily operations of the e-commerce voice process team.
Lead and motivate a team of customer support agents to achieve KPIs.
Ensure adherence to SLAs, quality standards, and customer satisfaction targets.
Monitor real-time performance and prepare improvement strategies.
Conduct regular team huddles, coaching sessions, and trainings.
Handle escalations and collaborate with cross-functional teams to resolve issues.
Present team performance reports to higher management regularly.

Eligibility Criteria:

Minimum 5 years of experience in the BPO industry.
At least 2 years of experience as an Assistant Manager Operations.
Graduation in any stream is mandatory.
Strong communication skills in English and Hindi.
Proven track record of managing teams and delivering performance improvements.
Prior experience in e-commerce and voice-based customer service is highly preferred.
Immediate joiners will be given priority.

Compensation and Work Details:

Salary: Up to
5.5 LPA (Hike up to 30% depending on last drawn and interview performance)
Working Days: 6 days a week with 1 rotational off
Interview Mode: Virtual

How to Apply:

Stay Updated on Openings:

#HiringNow #AssistantManager #OperationsJobs #LucknowJobs #EcommerceSupport #VoiceProcess #BPOCareers #TeamHandling #CustomerService #LeadershipOpportunity #ApplyNow #ShiningStarsRecruitment

Let me know if you also want a shorter version for WhatsApp or a creative variation for LinkedIn.

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