524 Performance Metrics Jobs - Page 11

Energy Storage Systems Engineer Job Title : Energy Storage Systems Engineer Location : Chennai, Hyderabad, Bangalore Experience : 0-3 Role Summary: Designs and implements energy storage solutions (e.g., batteries, thermal storage) to support renewable energy integration and grid stability. Key Responsibilities: Develop energy storage systems for residential, commercial, and utility-scale projects. Evaluate battery technologies and performance metrics. Integrate storage with solar, wind, and grid systems. Ensure safety, efficiency, and regulatory compliance. Skills Required: Knowledge of battery chemistry (Li-ion, flow batteries, etc.). Experience with power electronics and control systems. Simulation and modelling tools (MATLAB, Simulink). Understanding of grid integration and energy management. Qualifications: Bachelors/Master’s in Electrical Engineering, Energy Systems, or related. 3+ years in energy storage or power systems engineering.

Position NameNational Lead Account Servicing, Wholesale Banking Department Wholesale Banking Service Delivery Location Vikhroli, Mumbai Number of Positions 1 Reporting Relationships M8/SVP Service Delivery and CX Position Grade M6/M7 (DVP/VP) - Account Servicing Role of National Lead for Account Servicing Supervise Team Leaders across 5 regions, 10 offices throughout India, 50+ Team members servicing clients and RM"s Serve Corporate and Wholesale banking clients by facilitating opening of various types of Current Accounts for all constitutions, including special accounts like Escrow, RERA, Nodal, etc. Manage collection of documents, verification and timely processing of Account maintenance requests like signatory management, KYC/Re-KYC, Term deposit requests, etc. through respective RPC"s. Responsibilities Ensure timely and accurate completion of all account opening functions, provide excellent customer service, fulfill requests end-to-end, and resolve customer issues effectively. Provide a monthly report on metrics while addressing team challenges and celebrating successes. Conduct periodic location wise service reviews to ensure quality service to both internal and external clients Maintain a robust processing environment with effective controls, empowering the team to offer client solutions within the established policy framework Ensure compliance with regulatory guidelines, company policies, and processes and facilitating smooth audits at all times. Monitor customer satisfaction and service levels closely, driving necessary process improvements Coordinate with stakeholders and clients to address process gaps or issues Keep process documents updated and ensure regular reviews Manage queries, issues, escalations and audits effectively Job Requirements: Post GraduateMBA with 10-12 years of team leading experience in Account Opening, KYC guidelines, Account Maintenance and related Wholesale Banking products Skills: An Account Servicing National Lead, who oversees team leaders, should effectively lead the team, achieve service levels, ensure compliance, and continuously enhance the efficiency of the account servicing process Here are some key skills required for this role Leadership Skills: Ability to inspire, motivate, and guide team leaders and their teams towards achieving goals. Regulatory KnowledgeFamiliarity with relevant regulations and compliance requirements related to account opening processes. Customer Service OrientationUnderstanding the importance of customer satisfaction and the ability to address client needs and concerns effectively. Communication Skills: Strong verbal and written communication skills to convey information clearly and effectively to team leaders, clients, and other stakeholders. Interpersonal Skills: Ability to build and maintain positive relationships with team members, clients, and other departments. Organizational Skills: Proficiency in managing multiple tasks, prioritizing responsibilities, and ensuring that deadlines are met. Problem-Solving Skills: Ability to identify issues, analyze situations, and develop effective solutions quickly. Analytical Skills: Capability to assess data and metrics related to account openings and team performance to make informed decisions. Training and DevelopmentSkills in coaching and mentoring team leaders to enhance their performance and professional growth. Technical ProficiencyKnowledge of software and tools used in account management and data analysis, as well as the ability to adapt to new technologies. Strategic ThinkingAbility to develop and implement strategies that align with organizational goals and improve account opening processes. Conflict ResolutionSkills to manage and resolve conflicts within the team or with clients in a constructive manner. Time ManagementAbility to manage one"s own time and the time of team leaders effectively to maximize productivity. AdaptabilityFlexibility to adjust to changing circumstances and the ability to lead teams through transitions. Performance ManagementSkills in setting performance metrics, data evaluation, reviews and providing constructive feedback to team leaders.

Role Purpose The Technical Lead's role is characterized by the imperative of facilitating process delivery and bolstering team performance through diligent oversight of the Production Specialists. In this capacity, you will manage technical escalations, nurture team development, and ensure alignment with the established business objectives. The importance of this position cannot be overstated, as it plays a vital role in sustaining exemplary service standards and encouraging a culture centered on excellence. Do Oversee and support processes by reviewing daily transactions against performance parameters Continuously analyze performance dashboards and metrics to enhance team efficiency Mentor team members, fostering skills that enhance overall performance metrics Maintain comprehensive logs of queries, detailing the resolution steps and outcomes Ensure strict adherence to standard operating procedures for prompt resolution of client requests Assist in promptly resolving client queries within agreed SLAs, upholding high service delivery standards Enhance the team's understanding of processes and products for improved client interactions and effective troubleshooting Document and analyze issues to identify trends and offer proactive solutions for prevention Elevate significant issues to senior management to secure timely client resolutions Ensure complete transparency of product information and necessary disclosures during client interactions Mitigate potential legal challenges by monitoring compliance with service agreements rigorously Manage technical escalations through effective diagnosis and troubleshooting of client queries Implement a systematic approach to managing technical challenges while adhering to SLAs Timely escalation of unresolved issues to appropriate technical authorities is paramount Guide clients through systematic solutions while promoting a positive experience Demonstrate exceptional troubleshooting skills, maintaining professionalism to ensure user satisfaction Provide alternative solutions when immediate resolutions aren't feasible to sustain business relations Regularly communicate operational updates to clients, fostering clarity throughout interactions Conduct post-resolution follow-ups with clients to gather insight and ensure SLA compliance is maintained Enhance team capabilities to uphold operational excellence and superior service levels for clients Act as a mentor, fostering the technical capabilities of Production Specialists Conduct targeted training sessions to address any identified skill gaps within the team Develop specialized training modules tailored to the needs of the team Inform clients of upcoming training sessions and their expected outcomes to ensure alignment Engage in continuous learning, staying up-to-date on product enhancements and modifications Participate in all recommended product-specific training sessions Identify recurring issues, presenting robust resolutions to elevate team performance Engage in self-directed learning to remain knowledgeable, leveraging network resources Mandatory Skills: Oracle EBS data migration ETL approach Experience: 5-8 Years

Industrial Data Analyst Role Summary: Uses data analytics to improve manufacturing efficiency, reduce waste, and support decision-making. Key Responsibilities: Collect and clean data from industrial systems. Perform statistical analysis and predictive modeling . Create dashboards and performance metrics. Support continuous improvement initiatives. Skills Required: SQL, Python, R for data analysis. BI tools (Tableau, Power BI). Understanding of manufacturing KPIs. Statistical and machine learning techniques. Qualifications: Degree in Data Science, Industrial Engineering, or related. 1- 3 years in data analytics or manufacturing.

As a Senior Customer Support Specialist, you will play a crucial role in delivering exceptional customer service in a fast-paced SaaS environment. Your main responsibilities will include handling complex support queries through email, chat, and phone, mentoring junior team members, and collaborating with different departments to ensure customer satisfaction and success. Your primary focus will be on providing advanced customer support by addressing escalated and complex issues efficiently. Additionally, you will be responsible for guiding and training junior team members, managing tickets effectively, and working closely with Product, Engineering, and Customer Success teams to troubleshoot issues and provide valuable feedback for product improvements. Your role will also involve creating and updating knowledge base articles, FAQs, and support documentation to enhance self-service resources for customers. You will be expected to collect and analyze customer feedback to identify trends and areas for improvement, ultimately enhancing the overall customer experience. To excel in this position, you should have a Bachelor's degree or equivalent experience in Customer Support, Customer Success, or a related field. A minimum of 4 years of experience in customer support, preferably in a SaaS environment, is required. Proficiency in technical skills such as Excel, SQL, and data reporting is essential, along with strong problem-solving and analytical abilities. Excellent communication skills, both verbal and written, are a must for effectively interacting with customers and internal teams. Experience with support tools like Zendesk, Freshdesk, or BoldDesk will be beneficial in carrying out your responsibilities. Moreover, your ability to handle high-pressure situations while maintaining a customer-first mindset will be crucial for your success in this role.,

As a Project Sales Manager at our company, you will play a crucial role in driving HVAC project sales by targeting architects, HVAC consultants, and key decision-makers. Your responsibilities will include developing strategic sales plans, building strong client relationships, managing key accounts, collaborating with internal teams, creating customized proposals, negotiating contracts, and staying updated on industry trends. Your primary focus will be on target planning and execution, where you will identify potential clients, create comprehensive target sheets, and strategize to achieve sales targets in alignment with company objectives. Building and maintaining relationships with architects, HVAC consultants, and industry influencers will be essential, along with engaging key decision-makers to understand project requirements and offer tailored HVAC solutions. As the Project Sales Manager, you will take ownership of key client accounts, managing the entire sales cycle from lead generation to project closure. Developing account-specific strategies, collaborating with technical and project management teams, ensuring smooth handovers post-sales, and leading proposal development and presentations will be critical aspects of your role. In addition to account management, you will lead contract negotiations with clients to secure mutually beneficial terms and drive contract finalization. Staying informed about industry trends, competitor activities, and market dynamics will be key in refining sales strategies and maintaining a competitive edge. You will also establish and monitor key performance indicators (KPIs), provide regular reports on sales progress, challenges, and opportunities, and possess a Bachelor's degree in Business, Sales, Marketing, or a related field. If you have proven experience in HVAC project sales targeting architects and HVAC consultants, strong strategic thinking and planning skills, excellent communication and negotiation abilities, familiarity with CRM tools and systems, and knowledge of Auto Cad Software, we invite you to join our team for this full-time permanent position with a day shift schedule at our location in Jaipur, Rajasthan.,

At PwC, we specialize in providing finance consulting services focused on financial management and strategy. Our team of experts thoroughly analyzes client needs, develops tailored financial solutions, and provides guidance and support to help clients enhance their financial performance, make informed decisions, and achieve their financial objectives. Within the enterprise performance management division at PwC, your role will revolve around assisting clients in enhancing their financial performance and decision-making processes. This will involve analyzing financial data, devising performance metrics and key performance indicators (KPIs), and creating and implementing performance management frameworks. Your responsibilities will also include offering advice on budgeting, forecasting, and financial planning processes to drive operational efficiency and attain strategic goals. As part of your job at PwC, you will collaborate with both PwC and client team members to design an effective Financial Close and FP&A process. Your responsibilities will encompass all aspects of OneStream implementation, from planning and configuration to design, testing, training, change management, go-live, and post go-live support. There may be occasions where you will be required to engage directly with clients both from an offshore location and on-site. Key Responsibilities: - Demonstrating a strong knowledge of OneStream, Regulatory Reporting, and Financial Close Process. - Implementing Multi GAAP and Multi-currency applications on OneStream. - Establishing best practices in planning, forecasting, and reporting processes, and implementing new performance reporting, planning, and forecasting procedures within OneStream. - Proficiency in intercompany elimination, consolidation adjustments, and ownership accounting. - Designing metadata, configuring security, and crafting business rules. - Familiarity with Smart View and Reporting functionalities. Job Requirements: - Demonstrated expertise and successful track record in end-to-end implementation of OneStream CPM/EPM Projects. - Ability to understand business requirements and translate them into OneStream solutions effectively. - Establishing best practices in financial close, consolidation, FP&A processes, and reporting. - 2-4 years of experience in OneStream with at least 1-2 end-to-end project involvements. - Sound understanding of Financial Close Process at both standalone and group levels. - Functional knowledge of Consolidation and FP&A to guide business users throughout the financial close process. - Developing various reports (OneStream Cube Views and Excel Add-in) and dashboards as necessary. - Capability to create prototype proof of concept applications within the OneStream platform. - Transitioning FP&A from excel-based to technology-supported (OneStream) integrated planning. Join us at PwC to make a meaningful impact in the world of finance consulting and enterprise performance management!,

As a seasoned professional in the insurance industry, you will take on the role of leading and guiding a team of Operations professionals specializing in life insurance new business underwriting. Your primary objective will be to ensure timely and accurate resolution of service requests from Advisors/clients, in accordance with defined Service Levels and operating procedures. You will serve as the point-person and operational expert, collaborating with Business counterparts, senior Leaders, and team members to effectively manage and resolve process level issues on a daily basis. Your key responsibilities will include: Team Leadership & People Management: Lead, mentor, and develop a team of at least 20 resources within the new business and underwriting department. You will be responsible for ensuring high levels of performance, engagement, and productivity among team members. Additionally, you will review and approve insurance applications within assigned authority levels, ensuring adherence to underwriting practices in line with company guidelines, local regulations, and market conditions. New Business Development: Oversee the onboarding and processing of new business associates, processors, analysts, and process leads. Your focus will be on handling applications efficiently and accurately, with a strong emphasis on customer satisfaction and regulatory compliance. Risk Assessment: Collaborate closely with the stateside new business and underwriting team to assess and analyze potential risks in insurance applications. Your expertise will provide guidance on complex or high-value cases, ensuring thorough risk assessment. Compliance and Quality Assurance: Ensure strict adherence to regulatory requirements, internal policies, and quality standards specific to the GCC market within all underwriting and new business processes. Stakeholder Management: Engage with stakeholders across departments to streamline the new business process and support business growth objectives effectively. Performance Metrics: Monitor and report on key performance indicators (KPIs) related to new business activities, providing regular updates to senior management. You will also review team members" performance, document progress checks, conduct annual reviews, and make recommendations for merit increases and promotions. Market and Competitor Analysis: Stay informed about market trends and competitor activities within the GCC insurance market. Adjust strategies as needed to remain competitive in the industry. To qualify for this role, you should possess the following qualifications: - Bachelor's degree in finance, Business Administration, Insurance, or a related field. - 5+ years of relevant experience in insurance new business/underwriting roles, preferably within the GCC market. - Minimum 2-3 years of people leadership experience. - Proven leadership experience in managing and developing teams. - Strong understanding of insurance new business, underwriting principles, insurance regulations, and risk management. - Excellent communication and interpersonal skills to engage effectively with internal and external stakeholders. - Proficiency in underwriting software and tools, with strong analytical skills. - Knowledge of the GCC insurance market and its regulatory environment is highly desirable. - Experience in process transition and set up, training and development, as well as quality control and audits for insurance new business & underwriting functions. Preferred qualifications include certifications such as LOMA- ALMI, FLMI, AALU, FALU, III, MBA, and experience in US healthcare, particularly in Life and disability Insurance new business and underwriting functions. Additionally, familiarity with Life and Disability insurance industry product knowledge and underwriting risk selection basics will be advantageous. About Our Company: Ameriprise India LLP has been a trusted provider of client-based financial solutions for 125 years, helping clients plan and achieve their financial objectives. As a part of our team, you will contribute to our focus areas including Asset Management and Advice, Retirement Planning, and Insurance Protection. Join us in an inclusive and collaborative culture that values your contributions and offers opportunities for personal and professional growth. This is a full-time position with working hours scheduled from 8:00 PM to 4:30 AM. If you are a driven professional with a passion for the insurance industry and a dedication to delivering excellent service, Ameriprise India LLP offers you the platform to excel in your career and make a difference in the community. Join us and be a part of a strong ethical company that cares about its employees" growth and success.,

You are an experienced Senior Manager - Talent Acquisition (TA) responsible for leading recruitment efforts, particularly focused on BPO bulk hiring. With over 5 years of experience in BPO recruitment and a solid background in HR management, you possess exceptional English communication skills. Your primary responsibilities include developing and implementing effective talent acquisition strategies for BPO bulk hiring, managing a team of recruiters to ensure high performance, overseeing the end-to-end recruitment process, collaborating with senior management to understand hiring needs, and tracking recruitment metrics to enhance hiring strategies. You are also expected to prioritize candidate experience, ensure compliance with company policies and labor laws, stay informed about market trends, and maintain a competitive edge in talent acquisition. Additionally, you should have a minimum of 5 years of BPO bulk hiring experience, a Bachelor's degree in HR or related field, proven track record in managing recruitment in a dynamic environment, strong leadership skills, and proficiency in recruitment tools and technologies. Your ability to excel under pressure, meet deadlines, and promote best practices in recruitment and selection will be critical to your success in this role.,

As a Customer Support Team Lead at Schneider Electric, you will play a crucial role in ensuring the highest level of customer satisfaction through excellent service delivery. Your responsibilities will include overseeing the daily operations of the customer support team, developing and implementing support strategies, and collaborating with other departments to address customer issues effectively. You will also be responsible for training, mentoring, and providing feedback to team members to enhance their performance and achieve organizational goals. In addition, you will monitor performance metrics, handle escalated customer complaints, and maintain up-to-date knowledge of company products and services. Your role will involve fostering a positive team environment, ensuring compliance with company policies, identifying training needs, managing customer support tools and technologies, conducting team meetings, and developing support documentation. You will also contribute to the recruitment and onboarding of new team members, stay informed about industry trends, manage team schedules, and coordinate with the quality assurance team to maintain service standards. Your ability to work in a fast-paced environment, excellent communication skills, and customer-focused mindset will be essential to succeed in this role. To qualify for this position, you should have a Bachelor's degree in a related field or equivalent experience, along with a minimum of 5 years of experience in customer support or a similar role. Knowledge of Service Now for ticket management and experience with international teams are required. Proven leadership and team management skills, proficiency in customer support software, and strong organizational abilities are also necessary. Additionally, the ability to handle multiple tasks, stay calm under pressure, and work both independently and collaboratively is crucial. Proficiency in Microsoft Office Suite and the ability to speak French are considered advantageous. Join Schneider Electric's team of 144,000 employees across more than 100 countries and contribute to reshaping industries, transforming cities, and enriching lives through connected technologies. Embrace a culture that values diversity, inclusivity, continuous learning, and customer-centricity. Become a part of a company that believes in providing equitable opportunities, valuing unique contributions, and championing inclusivity in all aspects of its operations. If you are a proactive problem solver with a commitment to excellence and a desire to make a positive impact, we encourage you to apply for the Customer Support Team Lead position at Schneider Electric. Your dedication, leadership skills, and passion for helping others will be instrumental in delivering solutions that ensure Life Is On everywhere, for everyone, and at every moment. Note: This is a full-time position with the reference number 0093SF.,

About Us: At Fotato, we are revolutionizing the food and grocery delivery experience through cutting-edge technology and a customer-centric approach. Our dedication to efficiency and excellence propels us to not just provide products but also exceptional service. We are currently in search of a devoted and seasoned Fleet Manager to supervise our delivery fleet operations and ensure the smooth and effective functioning of our logistics. Role Overview: As a Fleet Manager at Fotato, your primary responsibility will be to manage and optimize our fleet of delivery vehicles, guaranteeing the timely, efficient, and secure delivery of goods. Your duties will encompass overseeing the daily fleet operations, supervising drivers, handling vehicle maintenance, and implementing strategies to enhance overall fleet performance and service quality. Key Responsibilities: Fleet Operations Management: Supervise the day-to-day operations of the delivery fleet, including vehicle allocation, route planning, and scheduling, to ensure efficient execution of delivery activities meeting service level agreements. Driver Management: Recruit, train, and manage drivers, ensuring compliance with company policies, safety standards, and legal requirements. Monitor driver performance and conduct regular evaluations. Maintenance & Repairs: Develop and implement a preventive maintenance program for the fleet. Coordinate with Delivery Partners on inspections and compliance with regulatory requirements. Route Optimization: Analyze delivery routes and implement strategies to optimize routes for efficiency, cost-effectiveness, and timely delivery. Utilize data and technology for enhanced route planning and performance. Safety & Compliance: Ensure that all vehicles and drivers adhere to safety regulations, company policies, and legal requirements. Conduct regular safety training and enforce safe driving practices. Fleet Budgeting: Manage the fleet budget, including vehicle acquisition, maintenance, fuel, and operational costs. Monitor expenses and introduce cost-saving measures when possible. Performance Metrics: Track and analyze key performance indicators (KPIs) related to fleet operations, including delivery times, vehicle utilization, and driver performance. Generate regular reports for senior management. Technology Integration: Employ fleet management software and technology to monitor vehicle performance, track deliveries, and gather data. Evaluate and propose new technologies to improve fleet operations. Customer Service: Address and resolve any issues related to deliveries, vehicle performance, or driver behavior that may impact customer satisfaction. Ensure the maintenance of high service standards. Requirements: Qualifications: Experience: Proven experience as a Fleet Manager or in a similar role, with a strong background in managing delivery fleets. Experience in the food and grocery delivery sector or logistics is advantageous. Skills: Exceptional organizational and leadership skills. Strong problem-solving abilities and attention to detail. Proficiency in fleet management software and other relevant technologies. Education: Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field. Relevant certifications in fleet management or logistics are a plus. Knowledge: Understanding of fleet operations, vehicle maintenance, and regulatory requirements. Familiarity with route optimization and driver management best practices. Benefits: What We Offer: Competitive salary and benefits package. Opportunities for career growth and professional development. A dynamic and supportive work environment. The chance to contribute to a fast-growing company with a significant impact on the food and grocery delivery industry.,

Are you ready to make a significant impact at Mondelz International by joining our mission to lead the future of snacking and ensuring that it matters As part of Mondelz International Digital Services, you will take on a leadership role within a specific discipline, collaborating with various departments such as sales, finance, marketing, customer service, logistics, procurement, and HR. Your role will be crucial in delivering top-notch service and creating value for clients, always striving for operational excellence. In this position, you will play a key role in ensuring that processes are well-understood and effectively implemented. Your responsibilities will include closely monitoring actions and issues to ensure timely resolution, overseeing service provision and measurement, managing vendors and contracts, offering suggestions to enhance the experience strategy, ensuring value delivery through performance metrics and analysis, and working with stakeholders to achieve operational excellence and continuous improvement for customer-focused service delivery. To excel in this role, you should possess a strong desire to drive your future and advance your career. Your experience and expertise should encompass working in a project-driven organization, managing diverse stakeholders, having in-depth knowledge in your specific discipline, understanding change management and governance processes, effective communication and influencing skills, solid presentation abilities, experience in compliance and controls (including audits or compliance-focused programs), and the ability to adapt and thrive in a dynamic environment by utilizing initiative and personal resourcefulness. As a key ingredient to our success at Mondelz International, you will be responsible for overseeing rewards and performance, collaborating with People Leads and business leaders to shape the development of frameworks and toolkits. Your deep expertise, combined with a comprehensive understanding of business and market practices, will be instrumental in designing, building, and continuously enhancing effective solutions for the business. This role is part of the newly transformed HR function within Mondelez Business Services (MBS), supporting the business across various HR activities from Hire to Retire (HTR). MBS plays a pivotal role in driving the HR strategy to achieve top-tier financial performance and creating a great workplace through a focus on Talent, Leadership, Culture, and Organizational Capabilities. As the Compensation Team Lead, you will provide leadership and direction to the Compensation Analyst team, overseeing PD Evaluation, Salary Survey participation, YE Planning activities, and Compensation Program administration for a specific sub-region or business units. Your responsibilities will include driving day-to-day operations, managing communication with business units, implementing annual compensation programs, conducting market surveys, analyzing results, recommending adjustments to wage structures, developing salary grade criteria, managing compensation projects, and collaborating with Rewards COEs on business unit agendas. To thrive in this role, you should hold an MBA in HR or equivalent qualification, possess 5-8 years of experience with a minimum of 3 years of relevant experience, demonstrate expertise in job evaluation, salary surveys, market pricing, and salary range analysis, have experience in project management and vendor relationships, exhibit strong interpersonal and communication skills, show proficiency in dealing with various management levels and cultures, and display a high level of integrity, dependability, and results-orientation. If you are ready to drive your future, accelerate your career, and bring your expertise to a dynamic and innovative environment at Mondelz International, this opportunity as the My Rewards Lead - India-JANZ could be the perfect match for you.,

As an experienced professional in executive leadership, you will be responsible for analyzing internal operations to identify areas for process enhancement. Working closely with the Chief Managing Director (CMD), you will develop and implement business strategies and plans that align with short- and long-term objectives. Your role will encompass overseeing operations, partnering with the Chief Marketing Officer (CMO) and Chief Financial Officer (CFO) to manage sales activities and budgeting investment capital for near-term growth targets. Your expertise will be crucial in managing capital investments and expenses aggressively to ensure the company meets investor targets for growth and profitability. Utilizing tracking software, you will monitor performance metrics, take corrective actions when necessary, and provide detailed updates and forecasts. Building and nurturing trusting relationships with key customers, clients, partners, and stakeholders will also be a key aspect of your role. Qualifications for this role include a Master's degree in Business, along with at least five years of experience in executive leadership positions. You should possess excellent leadership skills, demonstrating steadfast resolve and personal integrity. An understanding of advanced business planning, regulatory issues, data analysis, and performance metrics will be essential. Your ability to quickly diagnose problems and anticipate potential issues will be highly valued. Preferred skills and qualifications for this role include fundraising experience and international business exposure. The client for this position is Steel On-Call, and the job type is full-time. The ideal candidate will have a total of 10 years of relevant experience, with a requirement for in-person work at the designated location.,

The role of Trade & Working Capital Operations involves providing a variety of products and solutions to enhance trading operations for clients, which includes both documentary trade and open account solutions. It is an integrated delivery model focused on aligning front-to-back operations to offer international trade finance and open account services to UK Corporate and Investment Banking Clients. The department is currently undergoing a significant transformation in its operations, including strategic re-platforming, which is a key agenda for the bank. The incumbent will collaborate with global and regional stakeholders to design, plan, and execute this transformation with the aim of enhancing client service, risk management, and processing efficiency. Key responsibilities of the role include establishing and scaling the Trade & Working Capital Operations F2B Automation & Transformation team, designing and implementing target operating model strategies for key operational processes, collaborating with global functional leads to drive front-to-back transformation, taking on accountability for delivering global process change, ensuring change management is conducted rigorously and in compliance with standards, acting as the senior point of contact for transformation portfolio, leading and managing a team, working closely with Product, Technology & Controls team, leveraging Centre of Excellence team for continuous improvement, fostering a culture of innovation and change mindset, and promoting design thinking. The purpose of the role is to oversee operations within a business area, maintain processes, implement risk management initiatives, and ensure compliance with relevant regulators. Responsibilities include identifying trends and opportunities for improvement through data analysis, managing operations to promote efficiency, risk management, and compliance, collaborating with internal and external stakeholders, managing operational professionals, developing KPIs to measure effectiveness, ensuring compliance with regulatory requirements and internal policies, creating a safe environment for colleagues to provide feedback, and managing attrition through retention initiatives. Directors in this function are expected to manage a business function, provide input to strategic initiatives, influence policy and procedures, lead a large team or sub-function, act as a technical expert and thought leader, provide expert advice to senior management, manage resourcing and budgeting, foster compliance, focus on external environment and regulators, maintain industry knowledge, use analytical skills to solve problems, make strategic decisions, negotiate and influence stakeholders, act as a spokesperson for the function, and demonstrate leadership behaviours aligned with Barclays values and mindset. All Senior Leaders are expected to exhibit leadership behaviours that create an environment for colleagues to excel. The four LEAD behaviours are: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others. Additionally, all colleagues are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as demonstrate the Barclays Mindset of Empower, Challenge, and Drive.,

The role of driving the Mobile Apps strategy, development, and performance is crucial in ensuring a seamless user experience that aligns with business goals. Collaboration across teams, utilization of data for continuous improvement, and optimization of engagement are key aspects that contribute to enhancing customer satisfaction and fostering business growth. As the individual responsible for this role, you will define the mobile app product vision, strategy, and roadmap in alignment with the company's business objectives and customer needs. Prioritizing product features based on business impact, feasibility, and customer feedback will be essential for success. Collaboration with UX/UI designers is crucial to create intuitive, user-friendly interfaces that offer a smooth and engaging experience for customers. Working closely with engineering, design, marketing, and customer support teams is necessary to ensure successful product delivery and continuous iteration based on market feedback and analytics. Your oversight of the entire mobile app product lifecycle, from concept through launch and post-launch performance monitoring, will be vital. Conducting A/B tests, collecting data, and refining the app based on analytics and user feedback are key responsibilities to drive the app's success. Staying informed about industry trends, competitor offerings, and customer feedback will enable you to drive continuous improvement and innovation in the mobile app. Acting as the primary contact for all mobile app-related communication with stakeholders, including senior management, marketing, and engineering teams, will be part of your role. Defining and monitoring key performance indicators (KPIs) to track app performance and user engagement, providing regular updates to leadership, and recommending adjustments based on results are essential tasks in ensuring the app's success. As the ideal candidate for this role, you should possess a Master's degree in business, Computer Science, Engineering, or a related field, along with a minimum of 10-12 years of experience in mobile app product management, preferably in the fintech, banking, or NBFC sector. Strong knowledge of mobile app development processes, experience with iOS and Android platforms, and a proven track record of launching and managing successful mobile applications are required. Experience in working with cross-functional teams, strong analytical and problem-solving skills, familiarity with mobile analytics tools, knowledge of financial products, agile methodologies, project management tools, mobile app security, compliance regulations, attention to detail, excellent communication, presentation, and interpersonal skills, as well as a highly determined and system thinker attitude are qualities that will contribute to your success in this role.,

As an Operations Manager, you will be responsible for overseeing the operations of the assigned line of business. You will serve as a key interface between internal and external stakeholders, ensuring effective monitoring and management of operations. Your role involves analyzing performance trends, implementing proactive measures to maintain competitive operations governance, and reporting key metrics to senior leadership for performance improvement. In addition to operational governance, you will be tasked with identifying and managing operational risks, strategic allocation of responsibilities within the business unit, reviewing talent spread and skill matrix for recruitment and onboarding, and facilitating problem analysis and resolution within the team. Your stakeholder management responsibilities include leading stakeholder connects, maintaining effective client communication, interpreting organization and client requirements, and ensuring SLA management and compliance adherence. You must have a deep understanding of service levels, experience in client SLA management, and be accountable for ISO/PCI compliance controls. Furthermore, you will play a crucial role in fostering an employee-centric culture by motivating teams, identifying their needs, and fostering their development through continuous learning and skillset enhancement. You will lead employees towards career advancement, provide constructive feedback, counseling, and timely rewards and recognition. To qualify for this role, you should have at least 10 years of work experience in US Wealth Management/Capital Markets, industry certification will be an added advantage. You should have prior experience in leading a mid-size team in a dynamic operations environment, strong planning skills, proficiency in PowerPoint presentations, Power BI, and MS Excel reports. Additionally, you should possess in-depth knowledge of performance metrics, stakeholder management skills, excellent communication abilities, and direct client-facing experience. Experience in managing transformation projects, Lean and Six Sigma knowledge, and willingness to work in US working hours are also required for this position.,

Are you a seasoned pro in manufacturing operations looking for a new challenge We're on the hunt for a Lead: Manufacturing. A background in specialty chemicals is a huge plus. If you're experienced in managing manufacturing processes and enjoy making things run smoothly, we want to hear from you! Key Responsibilities: Oversee all plant operations, ensuring everything runs like clockwork and adheres to safety and sustainability standards. Develop and implement strategies to boost production efficiency and reduce costs. Lead, mentor, and develop plant staff, fostering team spirit and encouraging continuous improvement. Manage plant budgets, monitor performance metrics, and report on progress. Collaborate with other departments to ensure seamless integration of processes. Troubleshoot Greenfield/Brownfield project Requirements: Qualifications: Bachelor's degree in Chemical Engineering, Industrial Engineering, or a related field. Minimum of 7 years in manufacturing operations, preferably in the specialty chemicals industry. Proven leadership skills with the knack for managing and developing a diverse team. Quick thinker and problem solver. Interest in building for a sustainable future. Great at delegation and getting everyone on the same page. Benefits: What We Offer: Join us and be part of an inclusive, dynamic, and fun work culture. We value innovation, collaboration, and professional growth. Our commitment to sustainability means you'll be contributing to eco-friendly practices and green initiatives. Enjoy competitive compensation, comprehensive benefits such as sports/wellness allowance, and plenty of opportunities for career advancement. Our culture also promotes work-life balance, so you'll have plenty of time to relax and maybe even try that new hobby you've been thinking about.,

As the Sr. Director of Global Operations at TELUS, you will report directly to the Vice President of Global Operations and lead a team to ensure operational excellence on a global scale. Your role will involve developing and implementing operational activities that align with the organization's priorities, with a focus on delivering customer service excellence, enhancing customer loyalty, driving sales, improving operational efficiency, and more. You will serve as an ambassador for TELUS Digital, influencing decisions at senior executive levels, and overseeing all global contact center support for wireline, wireless, and smart home operations. Your responsibilities will include crafting and executing strategies, managing performance, and achieving desired outcomes within global operations. Key Responsibilities: 1. Leadership: Lead a diverse team of operations leaders to drive customer service and performance excellence globally, while fostering accountability and removing execution barriers. 2. Client Relationship: Act as the primary point of client engagement, maintaining effective relationships globally and addressing opportunities, concerns, and escalations proactively. 3. Performance & Outcome-oriented Action Plans: Meet client budgetary commitments, maximize service profitability, and implement action plans to enhance customer service, retain revenue, drive new sales, and ensure operational excellence. 4. Customers First: Champion the commitment to prioritizing customer satisfaction across all levels of the global operations team. 5. Technology & Innovation: Advocate for Digital / AI tools and systems that enhance agent experience and drive operational productivity. 6. Internal Stakeholders: Build strong relationships within TELUS Digital and collaborate with Global Operations and Enablement teams to align priorities for optimal outcomes. Key Skills and Experience: - Proven track record of leading customer service teams, including experience in the telecom industry - Strong communication skills and inspirational leadership capabilities - Ability to lead large teams and drive transformational programs effectively - Problem-solving mindset and strong financial acumen - Familiarity with contact center technologies and best practices - Bachelor's degree in a relevant field, MBA or graduate degree preferred - Flexibility for international travel Key Values: - Leadership courage and ability to make tough decisions - Strong emotional intelligence and resilience - Collaboration with stakeholders at all levels - Perseverance in driving long-term changes - Process orientation and problem-solving abilities ,

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: >10 YEARS.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Health and Welfare (HW). Experience: 5-8 Years.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Institutional_Finance_Buy_Side_Others . Experience: 10 YEARS.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: >10 YEARS.

So, what’s the role all about? We are seeking a skilled Senior Data Engineer to join our Actimize Watch Data Analytics team. In this role, you will collaborate closely with the Data Science team, Business Analysts, SMEs to monitor and optimize the performance of machine learning models. You will be responsible for running various analytics on data stored in S3, using advanced Python techniques, generating performance reports & visualization in Excel, and showcasing model performance & stability metrics through BI tools such as Power BI and Quick Sight. How will you make an impact? Data Integration and Management: Design, develop, and maintain robust Python scripts to support analytics and machine learning model monitoring. Ensure data integrity and quality across various data sources, primarily focusing on data stored in AWS S3. Check the data integrity & correctness of various new customers getting onboarded to Actimize Watch Analytics and Reporting: Work closely with Data Scientists, BAs & SMEs to understand model requirements and monitoring needs. Perform complex data analysis as well as visualization using Jupyter Notebooks, leveraging advanced Python libraries and techniques. Generate comprehensive model performance & stability reports, showcase them in BI tools. Standardize diverse analytics processes through automation and innovative approaches. Model Performance Monitoring: Implement monitoring solutions to track the performance and drift of machine learning models in production for various clients. Analyze model performance over time and identify potential issues or areas for improvement. Develop automated alerts and dashboards to provide real-time insights into model health. Business Intelligence and Visualization: Create and maintain dashboards in BI tools like Tableau, Power BI and QuickSight to visualize model performance metrics. Collaborate with stakeholders to ensure the dashboards meet business needs and provide actionable insights. Continuously improve visualization techniques to enhance the clarity and usability of the reports. Collaboration and Communication: Work closely with cross-functional teams, including Data Scientists, Product Managers, Business Analysts and SMEs to understand requirements and deliver solutions. Communicate findings and insights effectively to both technical and non-technical stakeholders. Provide support and training to team members on data engineering and analytics best practices and tools. Have you got what it takes? 5 to 7 years of experience in data engineering, with a focus on analytics, data science and machine learning model monitoring. Proficiency in Python and experience with Jupyter Notebooks for data analysis. Strong experience with AWS services, particularly S3 and related data processing tools. Expertise in Excel for reporting and data manipulation. Hands-on experience with BI tools such as Tableau, Power BI and QuickSight. Solid understanding of machine learning concepts and model performance metrics. Strong Python & SQL skills for querying and manipulating large datasets. Excellent problem-solving and analytical skills. Ability to work in a fast-paced, collaborative environment. Strong communication skills with the ability to explain technical concepts to non-technical stakeholders. Preferred Qualifications: Experience with other AWS services like S3, Glue as well as BI tools like QuickSight & PowerBI Familiarity with CI/CD pipelines and automation tools. Knowledge of data governance and security best practices. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7900 Reporting into: Tech Manager Role Type: Individual Contributor

The Operations Manager plays a crucial role in overseeing and optimizing the daily operations within an organization. You will be responsible for ensuring efficient processes, high-quality service delivery, and cost-effective management of resources. Leading and coordinating various operational functions to achieve business objectives and enhance overall performance will be a key part of your role. Your key responsibilities will include developing and implementing operational policies and procedures, strategically planning and managing logistics, warehouse, transportation, and customer services, improving operational systems, processes, and best practices, providing leadership and supervision to the operations team, ensuring compliance with company standards and regulatory requirements, analyzing and interpreting operational data to identify areas for improvement, monitoring and managing operational costs and expenses, collaborating with cross-functional teams to enhance efficiency and productivity, identifying and addressing operational issues and bottlenecks, and overseeing inventory management and procurement processes. To be successful in this role, you should have a Bachelor's degree in Business Administration, Operations Management, or a related field, proven experience in operational management or a similar role, demonstrated ability to lead and manage operational teams, strong knowledge of logistics, supply chain, and inventory management, excellent understanding of business operations and process improvement, proficiency in data analysis and performance metrics, solid understanding of regulatory and compliance requirements, exceptional problem-solving and decision-making skills, superior communication and interpersonal abilities, a proven track record of driving operational efficiency and cost savings, and strategic thinking and long-term planning capabilities. Key Skills required for this role include transportation management, decision making, inventory management, supervision, planning, logistics, regulatory compliance, problem-solving, strategic thinking, compliance, procurement, business operations, leadership, data, data analysis, strategic planning, cost savings, business administration, performance metrics, organizational skills, operations, process improvement, customer service, operations management, warehouse management, and communication.,

Role Overview We are looking for a driven and detail-oriented professional to join our team. The candidate is expected to gain a strong understanding of internal processes and data flows, proactively analyze issues, and drive automation initiatives across various systems and reporting functions. Key Responsibilities Understand business processes and data flows to identify bottlenecks and improvement areas. Analyze and troubleshoot system errors or anomalies independently. Automate manual processes and reports to increase efficiency and accuracy. Collaborate effectively with cross-functional teams, including external vendors and partners, to ensure seamless transaction flows and compliance with regulatory/statutory requirements Define, develop, and communicate key performance metrics and insights to stakeholders and senior management Ideal Candidate Profile Exceptional written and verbal communication skills. Strong analytical and problem-solving abilities Ability to multitask and manage a wide variety of tasks in a dynamic environment Technical expertise in Java, Python, or similar programming languages Familiarity with process automation tools and data analysis frameworks is a plus Understanding of stock broking, trading, or financial services is an added advantage Qualification Bachelors degree in Engineering, Computer Science, Mathematics, Statistics, or a related discipline OR an MBA from a reputed institute Minimum 1+ year of experience in a relevant role involving analytics, automation, or operations in a technical domain Why Join Us Work on real-time, high-impact projects that shape core operations. Gain cross-functional exposure in financial services, technology, and compliance Be part of a collaborative and innovation-driven team PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news