521 Performance Metrics Jobs - Page 10

As a Business Management Consultant in the Customer Success function of HCLSoftware, you will play a critical role in analyzing, recommending, and implementing strategies that drive customer retention, renewal growth, expansion, and improve operational efficiency. Working closely with senior leadership, business units, and cross-functional teams, your primary focus will be to enhance business processes, optimize organizational performance, and deliver measurable results through data-driven strategies. Your responsibilities will include conducting strategic analysis and planning to identify challenges, opportunities, and areas for improvement. You will provide recommendations to enhance renewal strategies that increase retention rates and align with business goals. Additionally, you will evaluate existing processes and workflows to recommend improvements in efficiency and productivity, collaborating with stakeholders to implement process changes that align with company goals. Furthermore, you will assist in managing organizational change by developing change management strategies that ensure smooth transitions, stakeholder and team buy-in, and adoption of new practices and technologies. Staying informed about industry trends, competitive landscape, and market dynamics will be crucial for guiding business strategy and product development decisions. You will also lead and coordinate projects aimed at improving business processes or introducing new initiatives, ensuring timely delivery within scope and budget. Collaboration with Sales, Marketing, Product, and Finance teams is essential to align on value messaging, product adoption, and pricing strategy for renewals. You will develop performance metrics and key performance indicators (KPIs) to track and measure business success, providing regular reports and actionable insights. Designing and implementing strategic engagement frameworks for key accounts expansion will also be part of your responsibilities. To qualify for this role, you should have a Bachelor's degree in Business Administration, Management, or a related field, with 7+ years of experience in business management consulting, preferably within the software or technology industry. Strong understanding of business operations, software solutions, and technology-driven processes is required, along with experience in process improvement methodologies such as Lean and Six Sigma. Excellent project management skills, communication, interpersonal skills, and proficiency in business intelligence tools, CRM software, and MS Office Suite are essential. Preferred skills include experience with enterprise software solutions or SaaS-based businesses, familiarity with Agile methodologies, experience in customer relationship management, and renewal strategy development. Holding consulting certifications like PMP, Lean, or Six Sigma would be advantageous for this role.,

You should have more than 10 years of experience in recruitment, including several years in a supervisory capacity. A Bachelor's degree in Finance, Accounting, or a related field is required. Your experience should include working in AU, NZ, India, and PHP. Preferred qualifications include experience in process improvement and automation. Key attributes for this role include leadership and team management skills, an analytical mindset with attention to detail, and strong communication and stakeholder management abilities. As a Recruitment Supervisor, your responsibilities will include: - Supporting recruitment events - Assisting the team during knowledge transfer and driving performance metrics before and after this process - Studying and bridging gaps in SOPs, driving audits, data quality checks, and SOP governance for employee lifecycle operations - Implementing robust FMEA and mitigation strategies - Defining and executing recruitment strategies aligned with business goals - Driving initiatives to enhance processes and outcomes - Identifying opportunities to improve process efficiency in collaboration with leaders - Providing insights on trends and improvements in processes - Implementing and monitoring quality assurance frameworks to uphold service excellence - Bringing Subject Matter Expertise (SME) domain knowledge and helping new hires get up the learning curve, including running refreshers and cross-training - Ensuring compliance with hiring policies, data privacy regulations, and other regulatory standards Your role will require a proactive approach to process improvement, innovation, and maintaining a high standard of service quality. Your ability to lead, manage teams, and drive recruitment strategies aligned with organizational goals will be crucial to success in this position.,

1. Team Supervision & Leadership Supervise daily operations of the call handling team, ensuring productivity and service quality. Allocate daily tasks and manage shift schedules to ensure adequate staffing and coverage. Provide ongoing coaching, mentoring, and performance support to all team members. Be the first point of contact for team queries and issue resolution. Maintain a positive, accountable, and collaborative team culture. 2. Call Quality Monitoring & Feedback Audit at least 35 calls per agent daily to ensure compliance with quality and process standards. Monitor live calls regularly to assess call handling quality. Provide constructive feedback and corrective training daily and weekly based on audit outcomes. Maintain audit records and track improvements over time. 3. Training & Development Conduct initial training for new team members and refresher training for existing staff. Organize knowledge-sharing sessions to address common process gaps or updates. Respond to team knowledge gaps proactively through targeted training and coaching. 4. Performance Monitoring & Reporting Track and analyze individual and team performance metrics (KPIs), including attendance, adherence, productivity, and quality. Prepare and share daily, weekly, and monthly performance reports with the Project Manager and leadership. Discuss team performance weekly with the Project Manager . Send advisory or warning emails to team members if required based on underperformance or repeated issues. Conduct monthly performance review meetings with each team member.

We are seeking an experienced Teamleader Telesales to join our dynamic team in Dadar, Mumbai. In this role, you will oversee the telesales team, driving sales performance and ensuring exceptional customer service. You will be responsible for developing sales strategies, training team members, and achieving overall sales targets. Location: Dadar W Mumbai Salary: 30 -35k Experience: 3 - 6 Responsibilities Lead and manage the telesales team to achieve sales targets. Develop and implement effective sales strategies to maximize revenue. Conduct regular training sessions to enhance the team's sales skills and product knowledge. Monitor team performance and provide feedback for improvement. Prepare and present sales reports to management on a regular basis. Ensure high levels of customer satisfaction through excellent sales service. Coordinate with other departments to ensure seamless communication and operations. Skills and Qualifications 3-6 years of experience in telesales or a related field. Proven track record of achieving sales targets and driving revenue. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to motivate and inspire a team. Proficient in CRM software and Microsoft Office Suite. Strong analytical and problem-solving abilities. Familiarity with sales techniques and customer service best practices. To proceed further, kindly share your updated resume on [HIDDEN TEXT] or can whatsapp on 7719594751, Thanks

We are seeking a dynamic and result-oriented Branch Manager to lead our branches in Delhi, Amritsar, Chandigarh, Gujarat, and Lucknow. The ideal candidate should have a proven track record in mutual fund distribution, strong team management capabilities, and the ability to drive sales performance while ensuring compliance and client satisfaction. Key Responsibilities: - Drive mutual fund sales through direct and channel partner networks. - Manage branch operations and ensure the smooth execution of business processes. - Lead, mentor, and manage a team of Relationship Managers/Advisors. - Develop and implement local marketing strategies to enhance client acquisition. - Ensure high levels of customer satisfaction and compliance with regulatory norms. - Prepare and monitor branch sales targets and provide regular performance metrics reports. Requirements: - Graduate/Postgraduate in Finance, Business, or a related field. - Minimum 5 years of experience in financial product sales, with at least 2 years in mutual fund distribution. - AMFI/NISM certification is mandatory. - Strong leadership, communication, and interpersonal skills. - Target-driven with a profound understanding of investor behavior and financial planning. Why Join Us - Leadership opportunity in a growing organization. - Performance-driven incentives and career progression. - Work with a passionate, investor-centric team.,

Role & responsibilities Need to fullfill the Overall site demand and customer commits Monitor and analyze performance metrics , Including sales ,Inventory turn over. Need to maintain the inventory level based on costing team targets. Collobarate with cross functional team to acheive the daily shipments targets based on customer demand. Co-ordnting with various functions( WH & Logistics )to acheive the customer shipments and internal targets . Need to conrtrol the excess production to utlize the 100% capacity. Need to analyze the overall master production schedule and align with customer Preferred candidate profile SAP Process knowledge Customer Handling background Sales background experience Strong Communication skills. Must Possess strong leader ship skills. Strong analytical skills with experience in forecasting and inventory management proficiency in Microsoft excel and Power point

Position NameNational Lead Account Servicing, Wholesale Banking Department Wholesale Banking Service Delivery Location Vikhroli, Mumbai Number of Positions 1 Reporting Relationships M8/SVP Service Delivery and CX Position Grade M6/M7 (DVP/VP) - Account Servicing Role of National Lead for Account Servicing: Supervise Team Leaders across 5 regions,10 offices throughout India, 50+ Team members servicing clients and RMs Serve Corporate and Wholesale banking clients by facilitating opening of various types of Current Accounts for all constitutions, including special accounts like Escrow, RERA, Nodal, etc. Manage collection of documents, verification and timely processing of Account maintenance requests like signatory management, KYC/Re-KYC, Term deposit requests, etc. through respective RPCs. Responsibilities: Ensure timely and accurate completion of all account opening functions, provide excellent customer service, fulfill requests end-to-end, and resolve customer issues effectively. Provide a monthly report on metrics while addressing team challenges and celebrating successes. Conduct periodic location wise service reviews to ensure quality service to both internal and external clients Maintain a robust processing environment with effective controls, empowering the team to offer client solutions within the established policy framework Ensure compliance with regulatory guidelines, company policies, and processes and facilitating smooth audits at all times. Monitor customer satisfaction and service levels closely, driving necessary process improvements Coordinate with stakeholders and clients to address process gaps or issues Keep process documents updated and ensure regular reviews Manage queries, issues, escalations and audits effectively Job Requirements: Post Graduate /MBA with 10-12 years of team leading experience in Account Opening, KYC guidelines, Account Maintenance and related Wholesale Banking products Skills: An Account Servicing National Lead, who oversees team leaders, should effectively lead the team, achieve service levels, ensure compliance, and continuously enhance the efficiency of the account servicing process Here are some key skills required for this role: Leadership Skills: Ability to inspire, motivate, and guide team leaders and their teams towards achieving goals. Regulatory KnowledgeFamiliarity with relevant regulations and compliance requirements related to account opening processes. Customer Service OrientationUnderstanding the importance of customer satisfaction and the ability to address client needs and concerns effectively. Communication Skills: Strong verbal and written communication skills to convey information clearly and effectively to team leaders, clients, and other stakeholders. Interpersonal Skills: Ability to build and maintain positive relationships with team members, clients, and other departments. Organizational Skills: Proficiency in managing multiple tasks, prioritizing responsibilities, and ensuring that deadlines are met. Problem-Solving Skills: Ability to identify issues, analyze situations, and develop effective solutions quickly. Analytical Skills: Capability to assess data and metrics related to account openings and team performance to make informed decisions. Training and DevelopmentSkills in coaching and mentoring team leaders to enhance their performance and professional growth. Technical ProficiencyKnowledge of software and tools used in account management and data analysis, as well as the ability to adapt to new technologies. Strategic ThinkingAbility to develop and implement strategies that align with organizational goals and improve account opening processes. Conflict ResolutionSkills to manage and resolve conflicts within the team or with clients in a constructive manner. Time ManagementAbility to manage ones own time and the time of team leaders effectively to maximize productivity. AdaptabilityFlexibility to adjust to changing circumstances and the ability to lead teams through transitions. Performance ManagementSkills in setting performance metrics, data evaluation, reviews and providing constructive feedback to team leaders.

Key Responsibilities: Develop and execute marketing plans and campaigns across various channels (digital, print, social media, events). Conduct market research to identify trends, customer needs, and competitive landscape. Manage and update the companys social media profiles and website content. Assist in creating marketing materials such as brochures, newsletters, presentations, and advertisements. Coordinate with external vendors and agencies for promotional activities. Monitor and analyze campaign performance metrics and prepare reports. Support sales teams with promotional strategies and lead generation. Organize and participate in marketing events, trade shows, and product launches. Maintain marketing databases and customer relationship management (CRM) tools.

ABOUT THE ROLE: We're looking for a creative soul who can turn scrolls into stops and followers into fans. As our Social Media Specialist, you'll be the voice of the brand, curating content that sparks engagement and tells our story in style. WHAT YOU'LL DO: 1. Plan, create, and publish content across Instagram, LinkedIn, Facebook, and Twitter. 2. Run paid social me.5dia campaigns (Meta, LinkedIn) and track their performance. 3. Monitor trends, memes, and moments to keep the brand culturally relevant. 4. Engage with followers and build a thriving digital community. 5. Track performance metrics and share actionable insights. YOU SHOULD HAVE: 1. 5+ years of experience in managing brand social media accounts. 2. A strong aesthetic sense and content instincts. 3. Knowledge of tools like Canva, Hootsuite, Meta Business Suite. 4. Excellent communication and trend-spotting skills.

Role Overview The Assistant Store Manager at SAADAA will be responsible for overseeing the day-to-day operations of our offline retail store, ensuring an exceptional customer experience, driving sales, and leading a motivated team. The ideal candidate is a proactive leader with strong interpersonal skills, a passion for retail, and the ability to maintain smooth store operations while achieving business objectives. WHAT WILL YOU BE RESPONSIBLE FOR Store Operations Management: Ensure the store operates smoothly, adhering to operational standards, policies, and procedures. Team Leadership: Manage, train, and motivate the store team to deliver exceptional customer service and meet sales targets. Customer Experience: Create a welcoming and seamless shopping experience by engaging with customers, addressing their queries, and ensuring high levels of satisfaction. Sales & Revenue Growth: Drive sales and profitability by implementing effective strategies to meet and exceed monthly, quarterly, and annual sales targets. Inventory Management: Monitor stock levels, coordinate with supply chain teams, and ensure proper stock replenishment to minimize shrinkage. Visual Merchandising: Oversee the stores visual presentation to align with the brands aesthetics and ensure its appealing to customers. Data Analysis & Reporting: Analyze store performance, sales trends, and customer feedback to provide actionable insights and prepare regular reports for management. Problem Solving: Address and resolve any operational issues, customer complaints, or staff concerns promptly and effectively. Compliance & Safety: Ensure adherence to safety, hygiene, and compliance standards at all times. Store Maintenance: Maintain cleanliness, organization, and functionality of the store to create a positive environment for customers and staff. WHO YOU ARE Experience: Minimum of 3+ years of experience in a retail environment, preferably in lifestyle, apparel, or D2C brands. Customer-Centric: Passionate about delivering exceptional customer experiences and building strong customer relationships. Leadership Skills: Proven ability to lead, manage, and inspire a team to achieve sales targets and provide top-notch service. Operational Excellence: Strong understanding of store operations, inventory management, and retail performance metrics. Sales-Oriented: A results-driven individual who thrives on achieving and exceeding sales goals. Attention to Detail: Keen eye for maintaining store aesthetics, merchandise displays, and overall store upkeep. Problem-Solving Ability: Capable of addressing challenges and making quick, informed decisions in a dynamic retail environment. Interpersonal Skills: Excellent communication and interpersonal skills to effectively interact with customers, team members, and stakeholders. Tech-Savvy: Familiarity with point-of-sale (POS) systems, inventory management tools, and basic retail analytics. Qualifications Bachelors degree in Retail Management, Business Administration, or a related field (preferred). Proven track record of achieving sales targets and managing retail operations. Experience in managing teams and handling customer escalations. Strong organizational skills and the ability to multitask effectively. Proficiency in MS Office and basic retail software tools.

You should have at least 10 years of experience, with a minimum of 5 years in real estate channel sales within the Interior Design / Real Estate industry. Your main responsibilities will include developing and implementing the channel sales strategy for the assigned region, establishing and managing a network of real estate channel partners, generating and converting leads for home interior projects through partners, and overseeing performance metrics such as ECVs, bookings, and partner engagement. Collaboration with the Sales team, KAMs, and Marketing is essential to ensure business alignment. You will be required to monitor partner productivity, address partner issues, conduct training and incentive programs, review performance against targets, and identify opportunities for expanding the partner network. To excel in this role, you must possess a strong network with real estate brokers, developers, and builders, demonstrate the ability to scale partner networks and drive conversions, and exhibit excellent communication, negotiation, and stakeholder management skills. Experience in managing city/region-level sales teams, a self-driven and growth-focused mindset, as well as familiarity with CRM tools and data-driven sales strategies are also key requirements. Stay informed about market trends, competitor activities, and customer insights to stay ahead in the industry.,

As a Brand Marketing Expert at MrPropTek, you will play a crucial role in shaping our brand presence and driving growth within the real estate and tech industries. Your responsibilities will include developing and implementing brand strategies that align with our business objectives and market positioning. You will lead the planning and execution of integrated marketing campaigns across digital, social, and offline channels, ensuring clear and compelling brand messaging that resonates with our target audience. Collaboration with creative and content teams is essential to produce impactful visuals and narratives that enhance our brand identity. By analyzing market trends, audience insights, and competitor positioning, you will optimize our brand direction and performance metrics such as awareness, engagement, and sentiment. Maintaining consistency in brand voice, identity, and tone across all customer touchpoints and internal assets will be a key focus area, along with supporting partnerships, influencer programs, and PR initiatives to strengthen our brand credibility. Regular brand audits will be conducted to identify areas for improvement or updates based on insights gathered. The ideal candidate for this role holds a Bachelor's degree in Marketing, Communications, Business, or a related field, with at least 3 years of experience in brand marketing, preferably within real estate, technology, or B2C/B2B2C startups. An MBA is considered a plus. A strong understanding of branding, storytelling, customer psychology, and creative direction is required, along with a proven track record of launching and scaling marketing campaigns with measurable impact. Experience with digital platforms, social media strategy, and paid advertising tools is essential, as well as familiarity with analytics tools like Google Analytics, HubSpot, Meta Ads, and design tools such as Canva or Adobe Creative Suite. Excellent project management and communication skills are necessary for success in this role, along with a high level of organization, results-driven mindset, and comfort working in a fast-paced environment. This full-time position is based in Mohali/Delhi NCR, with a day shift schedule from Monday to Friday. If you are a creative and driven professional with a passion for brand marketing and a desire to make a significant impact in the real estate and tech sectors, we encourage you to apply for this exciting opportunity at MrPropTek. Contact No.: 70872-70873,

As a Sales Manager at EduTrack, you will play a crucial role in developing and executing sales strategies to meet targets, identifying new business opportunities, and ensuring strong customer relationships. Your responsibilities will include conducting market research, preparing sales reports, and collaborating with cross-functional teams to align strategies. This full-time hybrid role based in Jhansi offers work-from-home flexibility and requires strong experience in sales planning, customer relationship management, and market analysis. Excellent communication skills, the ability to work independently and as part of a team, and a Bachelor's degree in Business, Marketing, or a related field are essential for success in this role. Experience in the technology or education sector would be advantageous. Join us at EduTrack to contribute to creating a safer, smarter, and more connected transportation experience for students and their families.,

The Sales Trainer role is pivotal in empowering the sales team with the necessary skills, knowledge, and tools to meet business objectives. Your responsibilities will include conducting training sessions, providing coaching, and fostering continuous skill enhancement to drive sales performance and customer interaction. Your key responsibilities will involve designing and implementing effective sales training programs covering product knowledge, sales processes, and soft skills. You will also be responsible for conducting onboarding sessions for new sales team members, evaluating training needs based on performance metrics and feedback, and developing engaging training materials, modules, and assessments. Additionally, you will facilitate workshops, role plays, and field coaching to enhance the learning experience. Collaboration with sales leaders to ensure training programs align with business objectives will be a crucial aspect of your role. You will also be tasked with tracking training effectiveness, preparing performance reports, and staying updated on industry trends, product updates, and best practices. This is a full-time position with benefits including cell phone reimbursement, health insurance, and Provident Fund. The work schedule is during day shifts with performance bonuses and yearly bonuses provided. The work location for this role is in person. Join us in this dynamic role to contribute to the growth and success of our sales team by enabling them with the knowledge and skills to excel in their roles.,

As the Operations Manager for the area, your main responsibility is to ensure the timely and profitable delivery of shipments to customers by efficiently managing both the service center operations and PUD/DC operations. You will work closely with the Area Head to develop and adhere to the budget for the area, tracking operational costs and taking corrective actions when necessary. In terms of operational duties, you will oversee the management of all Service Centers and PUD Centers within the area to guarantee smooth and efficient operations. It will be your objective to drive key performance metrics for various operational processes, ensuring adherence to Standard Operating Procedures and execution excellence. Additionally, you will support initiatives for reach enhancement, such as expanding into Tier 2 and Tier 3 cities, according to the organization's strategy. Your role will also involve optimizing productivity and utilization of the fleet in the area, evaluating existing infrastructure vis-a-vis growth targets, and preparing proposals for capital expenditure or capacity expansion. People management is a critical aspect of the position, where you will provide guidance to employees, monitor performance, mentor and coach subordinates, and develop a strong succession pipeline. Key result areas and performance indicators for this role include optimizing costs, enhancing reach, driving service quality and excellence, ensuring shipment security, regulatory compliance, operational efficiency, fostering a performance-driven culture, and supporting employee capability building and engagement. Your success will be measured by various KPIs related to cost reduction, reach expansion, service quality, security, compliance, operational productivity, employee attrition, and more.,

The ideal candidate will be responsible for creating and executing the marketing strategy, encompassing both digital and offline/on-site marketing efforts. Leading marketing campaigns, evaluating performance metrics, and fostering collaboration with internal teams will be key aspects of the role. A strong marketing background, excellent communication skills, and attention to detail are essential qualities for this position. Responsibilities include defining and executing marketing and communication activities in alignment with the marketing plan, coordinating all activities to generate leads, collaborating with cross-functional teams to promote offerings, developing creative strategies to inform clients and prospects about products and services, tracking the performance of marketing campaigns, marketing services like laser and hair transplantation to nearby cities and towns, bringing in and converting leads for hair transplantation, and establishing relationships with a network of doctors and general practitioners. Qualifications for the role include a Bachelor's degree or equivalent experience, at least 3 years of marketing experience, the ability to multi-task effectively, and strong verbal, written, and organizational skills.,

You will be responsible for managing end-to-end operations in the e-commerce domain, implementing company-wide management-approved strategies, and aligning with stakeholders to make decisions for operational activities and set strategic goals. Your main task will be to plan and monitor the day-to-day running of the business to ensure smooth progress. Additionally, you will supervise staff from different departments, provide constructive feedback, and regularly evaluate the efficiency of business procedures to implement necessary improvements in line with organizational objectives. Furthermore, you will oversee customer support processes, organize them to enhance customer satisfaction, review financial information, and adjust operational budgets to promote profitability. You will also be required to revise and formulate policies, promote their implementation, and evaluate overall performance by gathering, analyzing, and interpreting data and metrics. Conducting follow-ups with corporate clients and fostering close relationships with high-level decision-makers to identify and capitalize on new business opportunities will also be part of your responsibilities. The ideal candidate should possess a Bachelor's degree or above, with 10+ years of experience in Customer Experience Management and Shared Services for domestic or international markets in a contact center environment. Experience in the E-commerce domain will be preferred, along with a proven track record of managing projects involving 1000+ FTEs. Strong financial management skills, including budgeting, margins, and profit and loss (P&L) statements, are essential. The role also requires strong negotiation and business management skills, analytical thinking, proactive attitude, and exceptional written and verbal communication skills. Excellent interpersonal skills, a teamwork mindset, attention to detail, productivity, accountability, and the ability to work under tight deadlines when needed are crucial. Working knowledge of data analysis, performance metrics, and operational metrics will be advantageous for this position.,

As an Associate General Manager - Design, you will be responsible for overseeing the revenue of a specific region and ensuring the growth and performance metrics of the business and its employees. Your role will involve taking full ownership of crucial business initiatives including product launches, process enhancements, category expansion, and vendor relationships. You will play an active role in making business decisions by providing both qualitative insights and conducting detailed quantitative analysis. It is essential to have a deep understanding of design requirements and customer experience to drive optimal business outcomes. You will be in charge of developing, leading, motivating, and managing a dynamic team in the city comprising Business and Design Managers, Territory Area Managers, Designers, DPs, LPs, among others. Your focus will be on creating a conducive ecosystem for a successful design experience for both internal teams and customers. One of your key responsibilities will be to ensure the quality of design closure for Livspace catalogue products such as Kitchen, Wardrobe, Storages, Furniture & Decor, as well as essential home improvement services in the region. You must have the ability to drive and achieve key performance indicators (KPIs) including design sign-offs, error-free designs, sales penetration, customer satisfaction, and employee satisfaction. Furthermore, you will act as the liaison between the city and customers within Livspace, ensuring continuous feedback for ongoing improvement and enhancement of services. Your role will be instrumental in shaping the success and growth of the design function within the organization.,

Job Title: Manager - Sales Operations Location: Kolkata, India Company: Salescom Services Pvt ltd Shift Timings: 1:15 PM to 10:30 PM IST Working Days: Mon to Friday Employment Type: Full Time On-Site Industry: Telecommunications, Security and Managed IT Who are we: Salescom Services Private Limited is a hundred percent subsidiary of a British Technology business. We provide IT, security and Telecommunication products and services to Enterprise and SMEs. We as an organization value people who bring forth a combination of Talent, proactiveness and a never say never attitude! We enable you with the right kind of knowledge and skills that will help you develop into a productive and outstanding professional! Our expertise lies in 360-degree project management, customer success, revenue assurance, account management, billing & analytics, quality and compliance, web security and IT Helpdesk in the space of technology and telecommunications. We are backed by a combined experience of over two decades that the board members have in this space, operating successful ventures, and acquisitions over the years. The founding members of Salescom have operated in Australia and the United Kingdom, running successful, and widely known technology and telecommunication ventures, and in Dec-2019, decided to launch its first captive unit in the heart of the IT workforce space, - Sector V - Kolkata, West Bengal Job Summary: Pertaining to this role, you would be a great fit, if you have been actively managing a team in a local Australian or UK Telecoms Operation doing phone sales or setting appointments. As the Sales Manager, you would be directly responsible for proactively creating success in all of the B2C Sales for a British technology business housed in our local Calcutta office operations including overseeing a team of over 10 highly talented individuals carrying out daily functions from Sales, Appointments, Order Signing, Quality Approval, call backs, delivery per timelines, maintaining CRM & complete client life-cycle journey success. This role will entail ensuring a highly successful, seamless sales operations for a large, fast-growing British technologys Business. This role will also be heavily focused on someone who values & holds a proactive mindset in making company processes succeed, is a brilliant coordinator, believes in creating team & people success & is looking for a top-level change in career to a fast-growing large Business with plenty of scope to learn, grow & rise to bigger incomes of course. Key Responsibilities: Performance & KPI management of SDR colleagues, set KPIs quarterly in advance with or without strength, set open roles weeks ideally months in advance. Provide product & process coaching as pre planned sessions, ensure correct tools to SDR colleagues, remove all blockers be it tech issues” or “knowledge gaps”! Harness leads databases, all prospecting tools in use & as teamwork alongside marketing to prove teamwork success in such aspects. Continually & proactively hone brilliant strategies in CRM, software, also other tools which redefine KPIs Set clear KPI documentation, assess KPIs weekly in what’s going well, what needs to be worked on & also activity plans for the week, also provide learning & any other calendar items always 5x working days in advance Foster a relaxed yet high-rewarding work environment, continually optimise phone-sign-ups Pre-requisites: 1. Minimum 2 years' experience on papers of managing a team in a local Aussie/UK Telecoms related operation doing phone sales or appointment setting. 2. Be able to demonstrate impeccable, top-notch English & communication skills 3. Proven experience in managing and leading a high-performing SDR team for small to mid-sized SaaS companies. 4. Strong leadership and people-build skills. 5. Excellent communication and coach skills in a fast-paced environment 6. Results-oriented with a track record of achieving and exceeding KPIs 7. Did well academically, can exhibit genuine passion for sales, technology, people. Benefits: 1. Competitive salary, periodic reviews and performance-based bonuses. 2. Comprehensive health insurance coverage for self and chosen family defendants. 3. Professional development opportunities, including training and company-funded certifications 4. Collaborative and inclusive work environment that values diversity and creativity 5. Caf facilities 6. Free drop services back home How to Apply: Interested candidates are invited to submit their resume and cover letter to puja.ganguly@salescom.in Please label “Manager – Sales Operations Application” in the email subject line. A ll candidates will be treated equally, and we will base decisions on appointments on the merits of the candidates. We welcome applications from all candidates, regardless of any protected characteristic and are an equal opportunity employer.

Strategic Storytelling for Tier 2–4 audiences with high cultural resonance. Spearhead creative campaigns across digital platforms—aligned with brand values and local trends

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program

We are seeking an experienced Office Head for our Agency Channel in India. This role is crucial for driving sales and managing the overall operations of the agency channel. The ideal candidate will have a strong background in sales and marketing, with a demonstrated ability to lead teams and implement successful strategies. Responsibilities Lead and manage the agency channel operations to achieve sales targets and business objectives. Develop and implement strategic plans to enhance agency performance and profitability. Recruit, train, and mentor agency partners and teams to ensure high levels of productivity and compliance. Monitor market trends and competitor activities to identify growth opportunities. Establish and maintain strong relationships with key stakeholders and clients to promote agency offerings. Ensure adherence to company policies and regulatory requirements in all agency operations. Skills and Qualifications Bachelor's degree in Business Administration, Finance, or a related field. 8-13 years of experience in sales, marketing, or business development in the insurance or financial services sector. Strong understanding of agency channel management and operations. Excellent communication and interpersonal skills to build and maintain relationships with partners and clients. Proven ability to lead and motivate a team towards achieving sales targets. Analytical skills to assess market trends and develop effective strategies. Strong organizational and time management skills to handle multiple projects and deadlines.

Energy Storage Systems Engineer Job Title : Energy Storage Systems Engineer Location : Chennai, Hyderabad, Bangalore Experience : 0-3 Role Summary: Designs and implements energy storage solutions (e.g., batteries, thermal storage) to support renewable energy integration and grid stability. Key Responsibilities: Develop energy storage systems for residential, commercial, and utility-scale projects. Evaluate battery technologies and performance metrics. Integrate storage with solar, wind, and grid systems. Ensure safety, efficiency, and regulatory compliance. Skills Required: Knowledge of battery chemistry (Li-ion, flow batteries, etc.). Experience with power electronics and control systems. Simulation and modelling tools (MATLAB, Simulink). Understanding of grid integration and energy management. Qualifications: Bachelors/Master’s in Electrical Engineering, Energy Systems, or related. 3+ years in energy storage or power systems engineering.

Position NameNational Lead Account Servicing, Wholesale Banking Department Wholesale Banking Service Delivery Location Vikhroli, Mumbai Number of Positions 1 Reporting Relationships M8/SVP Service Delivery and CX Position Grade M6/M7 (DVP/VP) - Account Servicing Role of National Lead for Account Servicing Supervise Team Leaders across 5 regions, 10 offices throughout India, 50+ Team members servicing clients and RM"s Serve Corporate and Wholesale banking clients by facilitating opening of various types of Current Accounts for all constitutions, including special accounts like Escrow, RERA, Nodal, etc. Manage collection of documents, verification and timely processing of Account maintenance requests like signatory management, KYC/Re-KYC, Term deposit requests, etc. through respective RPC"s. Responsibilities Ensure timely and accurate completion of all account opening functions, provide excellent customer service, fulfill requests end-to-end, and resolve customer issues effectively. Provide a monthly report on metrics while addressing team challenges and celebrating successes. Conduct periodic location wise service reviews to ensure quality service to both internal and external clients Maintain a robust processing environment with effective controls, empowering the team to offer client solutions within the established policy framework Ensure compliance with regulatory guidelines, company policies, and processes and facilitating smooth audits at all times. Monitor customer satisfaction and service levels closely, driving necessary process improvements Coordinate with stakeholders and clients to address process gaps or issues Keep process documents updated and ensure regular reviews Manage queries, issues, escalations and audits effectively Job Requirements: Post GraduateMBA with 10-12 years of team leading experience in Account Opening, KYC guidelines, Account Maintenance and related Wholesale Banking products Skills: An Account Servicing National Lead, who oversees team leaders, should effectively lead the team, achieve service levels, ensure compliance, and continuously enhance the efficiency of the account servicing process Here are some key skills required for this role Leadership Skills: Ability to inspire, motivate, and guide team leaders and their teams towards achieving goals. Regulatory KnowledgeFamiliarity with relevant regulations and compliance requirements related to account opening processes. Customer Service OrientationUnderstanding the importance of customer satisfaction and the ability to address client needs and concerns effectively. Communication Skills: Strong verbal and written communication skills to convey information clearly and effectively to team leaders, clients, and other stakeholders. Interpersonal Skills: Ability to build and maintain positive relationships with team members, clients, and other departments. Organizational Skills: Proficiency in managing multiple tasks, prioritizing responsibilities, and ensuring that deadlines are met. Problem-Solving Skills: Ability to identify issues, analyze situations, and develop effective solutions quickly. Analytical Skills: Capability to assess data and metrics related to account openings and team performance to make informed decisions. Training and DevelopmentSkills in coaching and mentoring team leaders to enhance their performance and professional growth. Technical ProficiencyKnowledge of software and tools used in account management and data analysis, as well as the ability to adapt to new technologies. Strategic ThinkingAbility to develop and implement strategies that align with organizational goals and improve account opening processes. Conflict ResolutionSkills to manage and resolve conflicts within the team or with clients in a constructive manner. Time ManagementAbility to manage one"s own time and the time of team leaders effectively to maximize productivity. AdaptabilityFlexibility to adjust to changing circumstances and the ability to lead teams through transitions. Performance ManagementSkills in setting performance metrics, data evaluation, reviews and providing constructive feedback to team leaders.

Role Purpose The Technical Lead's role is characterized by the imperative of facilitating process delivery and bolstering team performance through diligent oversight of the Production Specialists. In this capacity, you will manage technical escalations, nurture team development, and ensure alignment with the established business objectives. The importance of this position cannot be overstated, as it plays a vital role in sustaining exemplary service standards and encouraging a culture centered on excellence. Do Oversee and support processes by reviewing daily transactions against performance parameters Continuously analyze performance dashboards and metrics to enhance team efficiency Mentor team members, fostering skills that enhance overall performance metrics Maintain comprehensive logs of queries, detailing the resolution steps and outcomes Ensure strict adherence to standard operating procedures for prompt resolution of client requests Assist in promptly resolving client queries within agreed SLAs, upholding high service delivery standards Enhance the team's understanding of processes and products for improved client interactions and effective troubleshooting Document and analyze issues to identify trends and offer proactive solutions for prevention Elevate significant issues to senior management to secure timely client resolutions Ensure complete transparency of product information and necessary disclosures during client interactions Mitigate potential legal challenges by monitoring compliance with service agreements rigorously Manage technical escalations through effective diagnosis and troubleshooting of client queries Implement a systematic approach to managing technical challenges while adhering to SLAs Timely escalation of unresolved issues to appropriate technical authorities is paramount Guide clients through systematic solutions while promoting a positive experience Demonstrate exceptional troubleshooting skills, maintaining professionalism to ensure user satisfaction Provide alternative solutions when immediate resolutions aren't feasible to sustain business relations Regularly communicate operational updates to clients, fostering clarity throughout interactions Conduct post-resolution follow-ups with clients to gather insight and ensure SLA compliance is maintained Enhance team capabilities to uphold operational excellence and superior service levels for clients Act as a mentor, fostering the technical capabilities of Production Specialists Conduct targeted training sessions to address any identified skill gaps within the team Develop specialized training modules tailored to the needs of the team Inform clients of upcoming training sessions and their expected outcomes to ensure alignment Engage in continuous learning, staying up-to-date on product enhancements and modifications Participate in all recommended product-specific training sessions Identify recurring issues, presenting robust resolutions to elevate team performance Engage in self-directed learning to remain knowledgeable, leveraging network resources Mandatory Skills: Oracle EBS data migration ETL approach Experience: 5-8 Years