SrOps Mgr-TransnProcessg

As an Operations Manager, you will be responsible for overseeing the operations of the assigned line of business. You will serve as a key interface between internal and external stakeholders, ensuring effective monitoring and management of operations. Your role involves analyzing performance trends, implementing proactive measures to maintain competitive operations governance, and reporting key metrics to senior leadership for performance improvement. In addition to operational governance, you will be tasked with identifying and managing operational risks, strategic allocation of responsibilities within the business unit, reviewing talent spread and skill matrix for recruitment and onboarding, and facilitating problem analysis and resolution within the team. Your stakeholder management responsibilities include leading stakeholder connects, maintaining effective client communication, interpreting organization and client requirements, and ensuring SLA management and compliance adherence. You must have a deep understanding of service levels, experience in client SLA management, and be accountable for ISO/PCI compliance controls. Furthermore, you will play a crucial role in fostering an employee-centric culture by motivating teams, identifying their needs, and fostering their development through continuous learning and skillset enhancement. You will lead employees towards career advancement, provide constructive feedback, counseling, and timely rewards and recognition. To qualify for this role, you should have at least 10 years of work experience in US Wealth Management/Capital Markets, industry certification will be an added advantage. You should have prior experience in leading a mid-size team in a dynamic operations environment, strong planning skills, proficiency in PowerPoint presentations, Power BI, and MS Excel reports. Additionally, you should possess in-depth knowledge of performance metrics, stakeholder management skills, excellent communication abilities, and direct client-facing experience. Experience in managing transformation projects, Lean and Six Sigma knowledge, and willingness to work in US working hours are also required for this position.,