The cleaned title is Lead, Platform Support Engineer

As a Customer Support Team Lead at Schneider Electric, you will play a crucial role in ensuring the highest level of customer satisfaction through excellent service delivery. Your responsibilities will include overseeing the daily operations of the customer support team, developing and implementing support strategies, and collaborating with other departments to address customer issues effectively. You will also be responsible for training, mentoring, and providing feedback to team members to enhance their performance and achieve organizational goals. In addition, you will monitor performance metrics, handle escalated customer complaints, and maintain up-to-date knowledge of company products and services. Your role will involve fostering a positive team environment, ensuring compliance with company policies, identifying training needs, managing customer support tools and technologies, conducting team meetings, and developing support documentation. You will also contribute to the recruitment and onboarding of new team members, stay informed about industry trends, manage team schedules, and coordinate with the quality assurance team to maintain service standards. Your ability to work in a fast-paced environment, excellent communication skills, and customer-focused mindset will be essential to succeed in this role. To qualify for this position, you should have a Bachelor's degree in a related field or equivalent experience, along with a minimum of 5 years of experience in customer support or a similar role. Knowledge of Service Now for ticket management and experience with international teams are required. Proven leadership and team management skills, proficiency in customer support software, and strong organizational abilities are also necessary. Additionally, the ability to handle multiple tasks, stay calm under pressure, and work both independently and collaboratively is crucial. Proficiency in Microsoft Office Suite and the ability to speak French are considered advantageous. Join Schneider Electric's team of 144,000 employees across more than 100 countries and contribute to reshaping industries, transforming cities, and enriching lives through connected technologies. Embrace a culture that values diversity, inclusivity, continuous learning, and customer-centricity. Become a part of a company that believes in providing equitable opportunities, valuing unique contributions, and championing inclusivity in all aspects of its operations. If you are a proactive problem solver with a commitment to excellence and a desire to make a positive impact, we encourage you to apply for the Customer Support Team Lead position at Schneider Electric. Your dedication, leadership skills, and passion for helping others will be instrumental in delivering solutions that ensure Life Is On everywhere, for everyone, and at every moment. Note: This is a full-time position with the reference number 0093SF.,