Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Pune
>
Wipro
>
Oracle EBS

Oracle EBS

Wipro

5 - 8 years

7 - 10 Lacs

Pune

Posted:4 days ago| Platform:

Apply

Skills Required

oracle data migration ebs troubleshooting etl standard operating procedures training oracle e-business suite team development service delivery performance metrics client interaction team performance operational excellence training modules

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Purpose

The Technical Lead's role is characterized by the imperative of facilitating process delivery and bolstering team performance through diligent oversight of the Production Specialists. In this capacity, you will manage technical escalations, nurture team development, and ensure alignment with the established business objectives. The importance of this position cannot be overstated, as it plays a vital role in sustaining exemplary service standards and encouraging a culture centered on excellence.
Do

Oversee and support processes by reviewing daily transactions against performance parameters
- Continuously analyze performance dashboards and metrics to enhance team efficiency
- Mentor team members, fostering skills that enhance overall performance metrics
- Maintain comprehensive logs of queries, detailing the resolution steps and outcomes
- Ensure strict adherence to standard operating procedures for prompt resolution of client requests
- Assist in promptly resolving client queries within agreed SLAs, upholding high service delivery standards
- Enhance the team's understanding of processes and products for improved client interactions and effective troubleshooting
- Document and analyze issues to identify trends and offer proactive solutions for prevention
- Elevate significant issues to senior management to secure timely client resolutions
- Ensure complete transparency of product information and necessary disclosures during client interactions
- Mitigate potential legal challenges by monitoring compliance with service agreements rigorously

Manage technical escalations through effective diagnosis and troubleshooting of client queries
- Implement a systematic approach to managing technical challenges while adhering to SLAs
- Timely escalation of unresolved issues to appropriate technical authorities is paramount
- Guide clients through systematic solutions while promoting a positive experience
- Demonstrate exceptional troubleshooting skills, maintaining professionalism to ensure user satisfaction
- Provide alternative solutions when immediate resolutions aren't feasible to sustain business relations
- Regularly communicate operational updates to clients, fostering clarity throughout interactions
- Conduct post-resolution follow-ups with clients to gather insight and ensure SLA compliance is maintained

Enhance team capabilities to uphold operational excellence and superior service levels for clients
- Act as a mentor, fostering the technical capabilities of Production Specialists
- Conduct targeted training sessions to address any identified skill gaps within the team
- Develop specialized training modules tailored to the needs of the team
- Inform clients of upcoming training sessions and their expected outcomes to ensure alignment
- Engage in continuous learning, staying up-to-date on product enhancements and modifications
- Participate in all recommended product-specific training sessions
- Identify recurring issues, presenting robust resolutions to elevate team performance
- Engage in self-directed learning to remain knowledgeable, leveraging network resources

Mandatory Skills: Oracle EBS data migration ETL approach
Experience: 5-8 Years

More Jobs at Wipro

Data Scientist + Operational Research /Optimization

Pune, Bengaluru, Mumbai (All Areas)

5 - 10 yrs

INR 10 - 19 Lacs

Developer - L4

Pune

5 - 8 yrs

INR 7 - 9 Lacs

Principal Consultant - Tech & Impl - L1

Pune

8 - 10 yrs

INR 20 - 25 Lacs

Customer Support Associate - International Voice Process

Kolkata

Experience: Not specified

INR 2 - 4 Lacs

Customer Support Associate - International Non-Voice Process

Kolkata

Experience: Not specified

INR 2 - 2 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Wipro

Information Technology & Services

Bengaluru

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Oracle EBS