Operations Manager

NOTE: This is an onsite night shift role (530Pm to 230Am IST)

Job Summary:

Key Responsibilities:

• Lead and manage the night operations team, including supervisors and on-ground service coordinators.
• Oversee the end-to-end handling of home service requests from residents during night hours, ensuring timely resolution and top-tier service.
• Monitor and review task assignment and completion across on-ground teams (cleaning, maintenance, handyman, etc.).
• Own the quality control process — ensure all services meet Amenify’s quality and safety standards.
• Handle escalations or emergencies with urgency and professionalism, ensuring resident satisfaction and smooth handover to the day team when required.
• Track and analyze night shift service metrics, identifying gaps and implementing process improvements.
• Maintain shift-wise reporting, documentation, and data accuracy across service logs and dashboards.
• Train and upskill night team members regularly to improve service knowledge, communication, and efficiency.
• Ensure compliance with internal SOPs and health and safety guidelines.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, Hospitality, or a related field.
• 6+ years of overall operations experience with at least 2 years in a managerial or supervisory role.
• Strong people management and leadership skills, with the ability to guide a team
• Excellent decision-making, problem-solving, and conflict resolution abilities.
• Proficient in operations management tools, reporting software, and communication platforms (Slack, Excel, etc.).
• Willingness to work full-time night shifts and manage operations independently.