Operations Manager

Expert in Delivering Quality & Preserving Goodwill

Youll take charge of all property management services that we have for all our clients properties assigned to you, be it site operations, contract, procurement, financial, or team management. Youll ensure our service delivery is at its best by promoting seamless and competitive operations by collaborating with the top management.

Youll be working frequently with clientsthats why youll need to build strong relationships with them. Youll be expected to proactively make sure that the clients expectations are always met. Youll also serve as the main point of contact for any property related concerns

An All Rounder

Over and above managing operations, youll support various client-specific programs such as technology launches, trainings and user experience initiatives hence giving the client an all-round experience.

Client Centric

In this role, you will be working closely with your Cluster Head and ensuring a perfect alignment of the clients property management needs, assist in all new client transitions and services provided by us to them.

Seamless communication and adaptation of processes and standards will help you drive this agenda effectively with the help of your team (Property Manager and other staff). You will be accountable in managing versatile bouquet of properties/ sites assigned to you.

Beating the Odds

Can you see the bigger picture Can you juggle operational delivery whilst delivering future strategy

You will the Clients go to person who will be highlighting successes or potential issues whilst providing tangible solutions by delivering value-creating opportunities and supporting the Client in the implementation of short and long-term projects. You will be trouble shooting and firefighting site operational issues in liaison with the Property Manager.

Sound like you Here is what were looking for:

Experienced and Professional approach

Do you have at least ten years experience in facilities, property management, hospitality or related fields If so, we would be more than happy to work with you. At JLL, well let you fully demonstrate your expertise in property management, planning and organizational skills, and knack for addressing complex operational matters daily.

Fostering teamwork and excellence

Are you someone that enjoys building up the quality of team deliverables

As the person in charge, you will support our peoples growth and development through training and coaching sessions. Youll also uphold a culture that thrives on collaboration, cooperation and performance excellence. Furthermore, youll ensure that the team is constantly motivated, and that trust and work ethics prevail among members.

Good Communicator

You can get your ideas across clearly both verbally and in writing. Youll be working with many diverse interest groups so the way you share information and your ability to persuasively convey information is highly important. A high EQ is must for this role.

Your key deliverables will be but not limited to:

• Provide a comprehensive Property Management service to ensure that all amenities are resourced and maintained to high class industry standard.
• Ensure all services are performed as per Standard Service Specifications
• Preparation of Property management budgets and perform CAM collection
• Manage the budget efficiently and yield cost savings where possible without compromising quality of service.
• Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
• Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans
• Maintain site accommodation and services, through contractors and direct labour, in most cost-effective way.
• To meet at all time the contractual obligations and target SLAs set by both the client and internal management
• Ensure Health & Safety regulations are adhered to and that General and Fire risk assessment recommendations are implemented across the team
• Ensures occupancy of sites complies with statutory legislation.
• Ensure quality of staff, appraising and developing them to ensure maximum contribution.
• Proactive liaison with local and regional municipal authorities.
• Interviews, selects, hires, supervises and reviews qualified building operation and management staff
• Manages critical relationships with client, tenants, and key vendors
• Reviews all building financial data with Ambience and Property Accountant
• Ensures that all client deliverables are submitted in a timely manner
• Acts as the liaison to local community public interest groups
• Manages vendor relationships
• Writes vendor contract specifications
• Oversees all vendor bidding
• Ensures that entire staff maintains a critical eye on all aspects of building physical care
• Fosters and maintains Tenant is our Guest philosophy among the staff