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Operations Management Trainee Internship in Bangalore

Operations Management Trainee Internship in Bangalore

Talview

0 years

0 Lacs

Bengaluru Karnataka India

Posted:2 days ago| Platform:

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Skills Required

management support planning monitoring tracking collaboration engineering service metrics documentation training coaching reporting data analyze reports talview ai technology certification certifications integrity reliability security

Work Mode

On-site

Job Type

Internship

Job Description

Selected Intern's Day-to-day Responsibilities Include

Team Support & Coordination:
Assist team leads in overseeing proctoring operations for multiple customers
Help with shift planning, task delegation, and real-time team coordination
Support day-to-day monitoring of proctor activities and performance
Customer Support:
Assist in tracking and resolving escalations in collaboration with the engineering and product teams
Learn how to monitor key customer service metrics like CSAT and response time
Help identify root causes of issues and suggest improvements
Operational Management:
Help maintain and update operational checklists and internal tools
Participate in SOP creation and documentation for internal and external use
Stay up to date with product features and platform enhancements
Training & Development:
Support in organizing training sessions and workshops for new proctors
Help document performance feedback and training progress
Learn the basics of team performance management and coaching principles
Reporting & Analysis:
Assist in compiling team performance data and daily reports
Analyze trends in support metrics and operational data
Contribute to weekly or monthly stakeholder reports

About Company: Talview is at the forefront of AI-driven proctoring solutions, offering state-of-the-art technology designed to revolutionize the way educational institutions, certification bodies, and IT companies conduct assessments and certifications. Our commitment to integrity, reliability, and innovation has made us a trusted partner for organizations looking to enhance the credibility and security of their online examination processes.

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Operations Management Trainee Internship in Bangalore