Operation Program Manager, Supply chain

As a member of the Devices & Services team at Google, your primary goal will be to accelerate customer adoption of Google Cloud by leading the implementation journey. You will be responsible for providing technical guidance, managing timelines, milestones, migration goals, and business transformation strategies. Your role will involve advocating for customer needs to overcome adoption blockers and drive new feature development. You will need to lead across multiple work streams and teams to maintain customer momentum. In this role, you will also develop relationships with stakeholders to understand customers" businesses, develop roadmaps, and lead quarterly business reviews and executive sessions to better understand their business and technical needs. You will be required to plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success. Additionally, you will work with customers and Support to guide issues and escalations to resolution. A successful candidate should have a Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. You should have at least 8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations, or transformation programs. Experience supporting customers in cloud operations, technical support, escalation management, or IT consulting is preferred. Preferred qualifications for this role include an MBA or Master's degree in Management, Technical, or Engineering fields. Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver solutions is also desired. Candidates with experience translating business requirements into technological solutions and application or workload migration to public cloud providers will be given preference. An understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks is beneficial. Excellent written and verbal communication, presentation, problem-solving, and client management skills are essential for this role. In summary, as a key member of the Devices & Services team at Google, you will play a crucial role in driving customer adoption of Google Cloud, providing technical guidance, and ensuring customer success through effective relationship management and problem-solving skills.,