984 It Operations Jobs

As a Technical Account Manager (TAM) at Google Cloud, you will play a crucial role in assisting customers in adopting Google Cloud products. Your primary responsibility will involve guiding organizations through the technical aspects of their Google Cloud transformation journey, ensuring the successful adoption of Google Cloud services. This will entail managing the delivery of Cloud Consulting engagements and collaborating with various stakeholder groups, including enterprise leadership and a diverse, dispersed team. In this role, your duties will revolve around accelerating customer adoption of Google Cloud by providing technical guidance, managing timelines, milestones, migration goals, and business transformation strategies. You will serve as an advocate for customer needs, working across multiple work streams and teams to maintain customer momentum and drive new feature development to overcome adoption blockers. Building strong relationships with stakeholders will be a key aspect of your role, as you seek to understand customers" businesses, develop roadmaps, and lead quarterly business reviews and executive sessions to gain insights into both business and technical requirements. Additionally, you will collaborate with Support, Engineers, and Site Reliability Engineers to plan customer events and launches, ensuring customer success and guiding issue resolutions efficiently. Drawing from your experience and customer engagements, you will be expected to develop best practices and assets to support initiatives aimed at scaling through partners and accelerating the adoption of Google Cloud services. Your exceptional written and verbal communication skills, presentation abilities, problem-solving aptitude, and client management expertise will be crucial in effectively fulfilling your responsibilities as a Technical Account Manager at Google Cloud.,

As a skilled Incident Management Specialist, you will be responsible for monitoring, managing, and controlling the entire life cycle of incidents. You will establish and operate a governance framework for SLA governance and performance related to incident management. Developing automated functions using tools like ServiceNow and Splunk based monitoring for faster resolution will be a key aspect of your role. Your duties will include ensuring continuous efficiency of event management to proactively prevent incidents, maintaining compliance posture for incident management, and collaborating with stakeholders to improve service availability and performance. You will manage all processes related to services, own and resolve major incidents end-to-end, and provide updated dashboards and reports. Additionally, you will be accountable for timely incident resolution, maintaining proper artifacts and records for root cause analysis, and ensuring customer satisfaction with each incident resolution. Managing an updated contact information system for support and mentoring the Major Incident Management Team for clear and effective communication will also be part of your responsibilities. To excel in this role, you should have significant IT experience in operations and system management, in-depth knowledge of service management or engineering across global service portfolios, and ideally be ITIL certified. Experience with automation tools, ITSM tools, and ticketing tools, particularly ServiceNow, will be beneficial for this position.,

Monitor and maintain records of AMC timelines, renewals, and upcoming expirations. Coordinate with regional service teams pan India to track service delivery and support activities. Log, track, and manage service tickets through the company's CRM/helpdesk system Ensure timely ticket closure and maintain follow-ups with respective teams. Reporting & Documentation:- Prepare and circulate daily/weekly/monthly reports Maintain accurate record Strong coordination and follow-up skills Excellent verbal and written communication Advanced MS Excel and reporting skills Working knowledge of IT infrastructure (CCTV, Wi-Fi, switches, LAN, printers, servers) Ability to manage multiple stakeholders and priorities Vendor Coordination Inventory Monitoring

As a Senior Manager for Application Production Support, you will be responsible for leading a team to ensure the stability, availability, and performance of critical applications in production environments. Your role will involve managing and optimizing production support processes, driving incident resolution, and fostering a culture of continuous improvement. Strong leadership skills, technical expertise in application support, and a customer-focused mindset are key requirements for this position. You will lead and manage a team of application production support engineers and managers, providing strategic direction, mentorship, and professional development opportunities. Developing and executing strategies to ensure the stability and reliability of critical applications, defining best practices for incident management, problem resolution, and change management, and implementing proactive monitoring mechanisms will be part of your responsibilities. Overseeing the management of production incidents, conducting root cause analysis, and coordinating with cross-functional teams to resolve complex issues will be crucial aspects of your role. Collaborating with development teams to optimize application performance, scalability, and reliability, implementing performance tuning initiatives, and driving continuous improvement initiatives will also be part of your responsibilities. As the primary point of contact for senior management and stakeholders on production support-related matters, you will provide regular updates, reports, and insights on application performance and incidents. Building and maintaining strong relationships with business stakeholders and aligning production support activities with business objectives will be essential. To qualify for this role, you should have a Bachelor's degree in Computer Science or related field, with 8+ years of experience in IT operations, application support, or production support, including at least 3 years in a leadership role. Strong technical background, expertise in incident management, problem resolution, and root cause analysis, and excellent communication and interpersonal skills are required. This position requires working from the office Monday to Friday, with occasional evening and weekend work to support critical production incidents or projects. Join us in this challenging role where you can make a significant impact on the stability and performance of our critical applications in production environments.,

As an IT Administrator at our organization, you will be responsible for ensuring the installation, maintenance, and security of our computer systems and networks. Your role will involve managing and monitoring our network, servers, and related infrastructure to guarantee efficient and secure IT operations. You will play a crucial part in safeguarding our systems from potential threats while providing technical support to users across the organization. Your key responsibilities will include configuring, installing, and maintaining computer hardware, software, systems, and applications. You will perform regular system monitoring to ensure network performance and availability, implement cybersecurity measures, and update security protocols to maintain data integrity and system security. Additionally, you will be responsible for backing up critical data, troubleshooting technical issues, and providing guidance to users on IT-related topics and best practices. Furthermore, you will administer user accounts, manage access permissions, and maintain security best practices. You will support employees with technical issues related to account management, software, and hardware usage, as well as develop, implement, and maintain IT policies and procedures to ensure best practices are followed. It will be essential for you to stay updated with technological advancements to recommend and implement new IT solutions, review and update software regularly, and monitor system resource usage for optimal performance. To qualify for this role, you should hold a Bachelor's degree in computer science, Information Technology, or a related field, along with proven experience as an IT Administrator or in a similar role. Strong knowledge of networks, servers, and computer systems, as well as experience with cybersecurity best practices and data protection, will be necessary. Familiarity with various operating systems and platforms such as Windows, Linux, and macOS, coupled with excellent problem-solving and communication skills, will be beneficial. If you are looking to join a dynamic team and contribute to the efficient and secure operation of our IT infrastructure, we encourage you to apply for the IT Administrator position at Saathi.,

You will be joining EY as a Cyber Managed Service - Privileged Identity and Access Management Staff member. In this role, you will be responsible for providing L2 support for BeyondTrust PAM-related issues. This includes troubleshooting user access problems, session management issues, and system outages. Your primary focus will be on managing and maintaining BeyondTrust PAM solutions to ensure the security and efficiency of privileged access management processes. Your key responsibilities will include assisting with the management of privileged accounts and access rights within the BeyondTrust PAM platform, monitoring system performance and logs to identify and address potential issues proactively, collaborating with IT and security teams to ensure compliance with security policies, and contributing to the development of policy documentation, user guides, and training materials. You will also engage in security reviews and audits of BeyondTrust PAM configurations, support the implementation of security measures like Multi-Factor Authentication and session recording, resolve tickets and service requests related to BeyondTrust PAM, and stay updated on new features and updates through relevant training sessions. Your role will involve providing feedback to improve the efficiency of the BeyondTrust PAM service and working with support and vendors to resolve complex issues. The ideal candidate for this position will have up to 3 years of experience in IT operations or support, preferably with a focus on privileged access management or security solutions. Familiarity with BeyondTrust PAM or similar platforms is preferred, along with a basic understanding of security protocols and standards related to access management. Strong problem-solving skills, attention to detail, excellent communication, and interpersonal skills are essential. You should hold a Bachelor's degree in computer science, Information Technology, Cybersecurity, or a related field. Additionally, you should be willing to travel as required, be on call support engineer, work occasional overtime, and be available to work in shifts when necessary. By joining EY, you will be part of a team that is dedicated to building a better working world by creating new value for clients, people, society, and the planet. EY's use of data, AI, and advanced technology enables teams to help clients shape the future with confidence and address pressing issues of today and tomorrow across various services in assurance, consulting, tax, strategy, and transactions. EY operates in more than 150 countries and territories, supported by a globally connected network and diverse ecosystem partners.,

About AkzoNobel Since 1792, AkzoNobel has been supplying innovative paints and coatings that add color to people's lives and safeguard what holds the utmost importance. The world-class portfolio of brands such as Dulux, International, Sikkens, and Interpon is relied upon by customers worldwide. Operating in over 150 countries, AkzoNobel leverages its expertise to maintain and enrich the essence of everyday life. The company envisions every surface as an opportunity, reflecting the ethos of a pioneering paints company committed to providing sustainable solutions, preserving the present, and shaping a better future together. For more information, please visit www.akzonobel.com. Job Purpose As a Technical Engineer in IT Operations at AkzoNobel, your primary responsibility is to design, develop, test, and implement SAP authorization changes, projects, and processes in alignment with global Information Technology (IT) standards to meet the company's business needs. You will be actively involved in the preparation and execution of changes within the AD/AAD landscape, collaborating with strategic partners. Oversight of work progress, status monitoring, testing, incident management, and process enhancement are integral aspects of your role. Depending on the project methodology adopted, you will work in agile teams led by a Scrum Master or under the guidance of a Project Manager in a waterfall approach. Based on your seniority level, you may also assume project management responsibilities or lead end-to-end delivery for changes. Key Accountabilities The IAM Engineer is tasked with translating requirements into designs and authorization concepts based on the high-level architecture and selected IT solutions for project implementation. Close collaboration with Architects in the Architecture team ensures adherence to architectural principles, while active engagement with the security team and security architects guarantees compliance with security guidelines for enhanced customer value. Your role is critical in maintaining the security, compliance, and operational efficiency of directory systems at AkzoNobel. Incident Response and Troubleshooting: - Implement user lifecycle management and resolve support and incidents related to IAM promptly. - Investigate and address access-related incidents and issues in a timely manner. - Offer technical support to resolve user access and IAM problems efficiently. Projects: - Act as the main IAM expert across all project life cycle phases. - Ensure timely delivery of project activities as per requirements. - Resolve issues during User Acceptance Testing (UAT) and cutover activities. - Maintain comprehensive documentation of authorization processes, role assignments, and security configurations. - Conduct training sessions for internal stakeholders on IAM best practices. Experience - A Bachelor's degree in computer science, Information Technology, or a related field is required. - The ideal candidate should possess a minimum of 3-4 years of hands-on experience in AD/AAD/Workplace/Azure/IAM administration, coupled with a deep understanding of AD/AAD. - Excellent knowledge of AD/AAD and Azure is essential. - Strong familiarity with IAM solutions, with expertise in Azure AD being mandatory and proficiency in Process Control considered a bonus. - Possession of relevant IAM certifications will be viewed as a significant advantage. Requisition ID: 44119,

The IT Manager (APAC) will report to the Global IT Operations Director and be responsible for overseeing the IT Department operations in the APAC region to ensure alignment with global and local business objectives. You will be tasked with planning, coordinating, directing, and designing IT-related activities, as well as providing administrative support for daily operational tasks. Collaborating with decision makers in various departments and Global IT, you will identify, recommend, develop, implement, and support cost-effective technology solutions across the business. Your responsibilities will include leading the day-to-day management and operational planning of the Regional IT Function, managing IT systems deployment, monitoring, maintenance, and support, analyzing and recommending improvements for the IT infrastructure, overseeing end-user services, defining business and systems requirements, managing financial aspects of the IT Department, and ensuring compliance with IT policies and procedures within the region. You will also be involved in vendor and contract management, asset management, IT staffing, and maintaining communication with executives and end-users regarding IT activities. Operationally, as the Regional IT Manager, you will monitor systems performance, resolve issues, manage hardware and software purchases and installations, act as a project manager for IT infrastructure projects, ensure IT support for all users, maintain technology standards, and manage IT team activities. You will also negotiate 3rd party technology contracts, ensure IT resources are skilled, support business systems teams, and ensure the deployment and support of global business systems. The ideal candidate for this role should have extensive experience in managing international IT projects, preferably within an international business environment with an IT operational or manufacturing background. Strong communication skills, multitasking abilities, knowledge of Change Control and Document Management processes, and proficiency in Microsoft Office products are essential. Fluency in English and Indian languages is required, and familiarity with ERP, CRM, BI, and Microsoft products like Dynamics NAV / Business Central, SharePoint, and Teams is desirable. Creativity, effective team leadership, ability to work well under pressure, and innovation in problem-solving are key attributes for success in this role. You should be able to collaborate with internal teams, external vendors, and senior-level stakeholders, build rapport and trust with the IT team and business, and lead by example while fostering team culture and commitment. Some regional and global travel may be required for this role to offices and manufacturing plants.,

As an Operations Manager, you will be responsible for managing service operations and technology governance, as well as overseeing external and internal interfaces in alignment with service operations and management processes. Your key responsibilities will include managing a team of Individual Contributors for Core Infrastructure Services, allocating financial and human capital, and ensuring the timely and effective delivery of services. Additionally, you will contribute to technical architectural activities for the responsible technology domain and manage suppliers to ensure quality services and meet contractual obligations. Your performance will be measured based on stable, compliant, secure, and cost-effective operations, with key indicators including availability, performance, capacity metrics, and continuous cost reductions year over year. You will also be accountable for the responsiveness and recovery speed of critical incidents/issues in the business, as well as promoting automation-led programmable infrastructure and platform services. To excel in this role, you should have experience in operations management and execution, project management, and possess strong negotiation and analytical skills. Excellent communication skills, proficiency in IT infrastructures, IT operations, IT service management, problem-solving abilities, system integration expertise, and vendor management capabilities are essential. In summary, you will play a crucial role in managing service operations and technology governance, ensuring the delivery of quality services, and driving continuous improvement in operational efficiency and effectiveness. Your ability to lead a team, collaborate with stakeholders, and drive strategic initiatives will be key to your success in this role.,

You are a highly skilled IT Network & Operations Manager with over 5 years of experience in network infrastructure, IT operations, and project management. Your main responsibility will be to ensure the smooth functioning of IT services, manage network infrastructure, lead IT projects, and drive operational efficiency. Your key responsibilities will include overseeing IT operations & service management, managing network infrastructure, leading IT projects, ensuring security & compliance, and providing team leadership & vendor management. You will also be required to develop IT performance metrics and reporting dashboards to monitor the efficiency of IT services. To excel in this role, you should have a Bachelor's/Masters degree in IT, Computer Science, or a related field along with certifications such as CCNA, CCNP, ITIL, and PMP. Your technical skills should cover networking (Cisco, Fortinet, Palo Alto, etc.), IT operations (Windows/Linux servers, Active Directory, Cloud platforms), security (Firewall management, SOC, SIEM), and project management methodologies (Agile, Waterfall). Moreover, you should possess strong problem-solving and analytical skills, effective leadership and team management abilities, excellent communication and stakeholder management skills, and the capability to work well under pressure and meet deadlines.,

As a Senior in the IT Audit & Assurance, Risk Consulting team, you will be responsible for assisting in planning activities, developing audit programs, and executing internal audits and IT control assessments across various areas such as IT strategy and governance, IT operations, network and infrastructure security, cloud and third-party risk, programs and projects, automation, GITCs and application controls, as well as regulatory/compliance requirements. You will review clients" processes and controls against leading industry frameworks, identify design and execution gaps, and effectively communicate issues and recommendations to engagement leads and client management. Collaborating with client management, you will help implement new processes and controls to address key risks when necessary. Your role will involve drafting comprehensive executive summaries and final reports for client senior management, documenting and reviewing engagement workpapers following standard KPMG and industry-accepted internal audit methodologies. Furthermore, you will contribute to kick-off, status, and closing meetings with the engagement team and clients, while also contributing to the IT Audit knowledge base and internal practice development initiatives. You will assist AM and Managers in managing and upskilling the team. In terms of mandatory technical and functional skills, you should possess knowledge of security measures and auditing practices in various operating systems, databases, and applications. Experience in assessing risks across different business processes, particularly within the Financial Services sector, is required. You should be adept at identifying control gaps and effectively communicating audit findings and control redesign recommendations to senior management and clients. Hands-on experience in IT General Controls, IT Application controls testing, IT Internal Audits, IT Risk Assessments, and Third-Party Risk Management is essential. Additionally, knowledge of regulations impacting customer PII privacy, integrity, and availability is crucial. The ideal candidate will have exposure to leading IT Audit engagements and working on Identity Access Management aspects such as user management, authentication, and authorization. Team leading experience, along with being a performance manager in your current or last role, is preferred. Your technical skills should include prior experience in evaluating the design and operating effectiveness of technology controls over various IT platforms, including ERP suites, Windows, Unix/Linux, iSeries, Oracle database, DB2, and SQL.,

As the Overall Single Point of Contact (SPOC) for Entire End User Services (EUS) operations, your primary responsibility will be to ensure the fulfillment of agreed Key Performance Indicators (KPIs) by coordinating with the Business and Internal teams. You will be responsible for preparing and reviewing reports, enabling training sessions, and tracking all tickets in the queue closely to ensure timely updates of ticket statuses. Collaboration with multiple support groups to achieve resolutions promptly and minimize business impact are key aspects of the role. You will be required to maintain process adherence, monitor and report on process performance to the Customer and Senior Management, and maintain effective communication with key stakeholders, customers, users, and technical staff. Additionally, you will be involved in process and service improvements, reviewing end-user Customer Satisfaction (CSAT), responding to escalations, and ensuring ticket audits are conducted with corrective actions taken when necessary. Your role will also involve preparing trend reports, monitoring the IT Service Management tool's effectiveness, developing and sustaining excellent customer relationships, and ensuring service delivery based on Service Level Agreements (SLAs). Providing process consultation, ensuring quality is used to enhance customer satisfaction, and assisting team members to solve challenging problems are essential responsibilities. As part of the role, you will be accountable for generating analysis reports, monitoring and reviewing Process KPIs and SLAs against targets, maintaining the latest SOW/SLAs/Contract documents, managing compliance levels, driving project-related activities, minimizing manual efforts through automation, and ensuring timely resource onboarding. You will also oversee EUS IT Operations, manage service desk operations, lead and mentor a team of service desk professionals, and focus on customer satisfaction by adopting a customer-centric culture within the service desk team. In addition, you will be responsible for process improvement, reporting and analysis, technology management, and staying up-to-date with emerging technologies and industry trends. The ideal candidate for this role should have a Bachelor's degree in information technology, Computer Science, or a related field, along with 7+ years of experience in a service desk or IT support role. Strong leadership, communication, problem-solving, and decision-making skills are essential, along with a solid understanding of IT service management frameworks such as ITIL. Experience with service desk tools and ticketing systems, the ability to work in a fast-paced environment, and manage multiple priorities are also required qualifications for this position. If you are looking for a challenging role where you can lead a team, drive process improvements, and enhance customer satisfaction through efficient service desk operations, this opportunity may be the right fit for you.,

About us: Creospan is a subsidiary of Creospan Inc., our parent company, headquartered in Chicago, IL. Since our inception in 1999, with a small team and a vision to assist clients in leveraging emerging web technologies for developing cutting-edge products, the technological landscape has evolved significantly. However, our enduring curiosity has remained unchanged. Our domain expertise extends across Telecom, Technology, Manufacturing, Ecommerce, Insurance, Banking, Transportation, and Healthcare sectors. Job Title: Application Production Support - Senior Manager Location: Kharadi Pune, MH Job Summary: We seek an experienced and strategic Senior Manager for Application Production Support to spearhead our team in ensuring the stability, availability, and performance of critical applications in production environments. The ideal candidate should possess a proven track record in overseeing and optimizing production support processes, driving incident resolution, and cultivating a culture of continuous enhancement. This role necessitates robust leadership skills, technical proficiency in application support, and a customer-centric approach. Key Responsibilities: Leadership and Team Management: - Lead and supervise a team of application production support engineers and managers. - Offer strategic guidance, mentorship, and avenues for professional growth to team members. - Cultivate a collaborative and high-performance culture within the production support team. Production Support Strategy: - Devise and implement strategies to ensure the stability and reliability of critical applications in production. - Establish and uphold best practices, processes, and standards for incident management, problem resolution, and change management. - Introduce proactive monitoring and alerting mechanisms to detect and mitigate potential issues proactively. Incident Management and Resolution: - Supervise the handling of production incidents, ensuring timely resolution with minimal disruption to business operations. - Conduct root cause analysis (RCA) for major incidents and instate preventive measures to minimize recurrence. - Collaborate with cross-functional teams for resolving complex issues involving development, infrastructure, and business units. Performance Optimization and Scalability: - Collaborate with development teams to enhance application performance, scalability, and reliability in production settings. - Implement performance tuning strategies and capacity planning initiatives to meet business requirements. Continuous Improvement: - Drive continuous improvement endeavors to refine production support processes, tools, and automation. - Monitor and assess production metrics to pinpoint trends, inefficiencies, and optimization opportunities. - Promote a culture of innovation, knowledge sharing, and learning within the production support team. Stakeholder Communication and Relationship Management: - Act as the primary point of contact for senior management and stakeholders on production support-related issues. - Provide regular updates, reports, and insights on application performance, incidents, and support metrics. - Foster strong relationships with business stakeholders to align production support activities with business goals. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree is advantageous. - 8+ years of experience in IT operations, application support, or production support, with at least 3 years in a leadership capacity. - Demonstrated expertise in managing and leading teams in a fast-paced, dynamic setting. - Strong technical acumen with hands-on experience in supporting and troubleshooting complex applications. - Proficiency in incident management, problem resolution, and root cause analysis methodologies. - Familiarity with ITIL or other industry best practices in IT service management. - Exceptional communication, presentation, and interpersonal skills. - Ability to prioritize effectively and manage multiple projects and initiatives. - Strong analytical and problem-solving skills with a proactive and results-oriented approach. Work Environment: This role entails working from the office from Monday to Friday. Occasional evening and weekend work may be necessary to support critical production incidents or projects.,

We are looking for an IT Operations Manager to join our Corporate Technology team in Gurugram. The role involves working closely with other Specialists to direct and manage all operational activities related to IT Operations spanning across multiple office spaces and collaborate with key stakeholders across geographies to play an active role in monitoring and supervising the operations, ensuring the team members address the requests within the agreed Service level agreements by adhering to the defined processes. You'll play a pivotal role in supervising and managing a team of Specialists and oversee day-to-day operations to meet Service Level Agreements through optimum quality and service. Additionally, you'll need to demonstrate high proficiency in operations procedures, be proactive in communication, and define performance metrics for processes and individuals. You'll ensure effective and efficient working relationships between the team members, maintain a high level of morale and productivity and provide direction to the members on Operations. As an IT Operations Manager, you'll be responsible for monitoring end-user compute infrastructure and resolving system issues, manage installations, upgrades and configurations of both hardware and software, assess system performance, and recommend improvements, resolve or assist with issues escalated by Specialist, provide support and guidance to stakeholders, collaborate with other departments within the organization to resolve issues. You'll also need to lead and manage projects by setting timelines, defining deliverables, and ensuring alignment with business objectives. This includes analyzing reports and statistical data to assess productivity levels and identify root causes for underperformance, developing customized reporting to measure and track operational metrics, and overseeing key weekend initiatives such as user migrations to newer platforms, software and hardware upgrades, and audits. Additionally, you'll coordinate cross-functional teams, monitor progress, address risks and obstacles, and ensure successful project completion within scope, budget, and deadlines. The ideal candidate should have more than five years of experience preferably at a technology or financial firm. The candidate should have excellent computer skills including organizational and time-management skills and proven experience as IT Operations Manager. Experience in Project management for enterprise product implementation is required. The candidate should have experience with system & application installations, configuration and analysis and good understanding of policy, planning, and strategy. Candidate should have fair understanding of Windows platform and Cloud platforms like Azure. Strong knowledge of designing and implementing office technical infrastructure is preferred. Proficiency in OS management and network administration, including TCP/IP, DNS, DHCP, VLANs, routing, and switching is expected. Experience with Azure infrastructure, including Azure Virtual Machines, Azure Active Directory, Azure Networking, and Azure Security is a plus. Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate) are a plus. The ideal candidate should have the ability to oversee inventory requirements and forecast hardware purchases at regular intervals. Candidate should also have outstanding communication skills, leadership and organizational skills and ability to manage multiple projects and tasks at hand, problem-solving aptitude and assist with important strategy decisions w.r.t project planning and implementation. The candidate should be a self-starter who is structured, action-oriented, and has a sense of urgency, as well as being deadline-oriented and should have the ability to lead a team.,

As an Associate Director in IT and ITSS at Client Services India, located in Gurugram Sec 49, you will be entrusted with the responsibility of overseeing and steering the IT function. Your role will involve close collaboration with group companies and IT stakeholders to ensure the delivery of services aligns with defined KPIs and SLAs, while maintaining robust internal controls and IT security framework. You will play a crucial part in enhancing the capability and standards of client services, supporting the growth and sustainability of AMHS through service delivery excellence. In this leadership position, you will be required to manage and enhance the IT shared services team to guarantee the smooth functioning of day-to-day IT operations for client entities and external clients. Your responsibilities will include finalizing and implementing an operational model for IT operations, overseeing various IT operation areas such as Azure infrastructure, security, network, testing, help desk, database management, application development, BI report development, devices management, IT policies, and data protection. Additionally, you will lead a team of IT professionals to ensure service delivery aligns with KPIs and SLAs, drive IT-specific programs, act as a CISO for Client Services, and collaborate with AMH Op-cos for IT-related requirements. You will also be responsible for fostering a culture of high performance, effective teamwork, and continuous improvement within the IT team. Your role will involve managing stakeholder relationships, ensuring service excellence, developing SLAs, facilitating service transition, and dealing with internal customer and supplier issues. Furthermore, you will drive innovation, operational excellence, and continuous improvement within IT boundaries to enhance profitability. To excel in this role, you should possess 15-20 years of experience in managing a client-service oriented IT function, with expertise in managing large corporate initiatives/projects, strategic thinking, relationship management, and team development. Strong program management skills, collaborative mindset, stakeholder engagement abilities, and experience in the services industry will be advantageous. You should also demonstrate flexibility to manage teams across different time zones and hold relevant educational qualifications in IT along with certifications in PMP, information security, and data privacy. If you are a proactive and result-oriented professional with a passion for driving IT excellence and team growth, this role offers an exciting opportunity to lead and innovate within a dynamic IT environment.,

The Shift Manager for the Global Helpdesk position at Walmart plays a crucial role in the IT environment by serving as the Single Point of Contact (SPOC) for Walmart Associates. As part of the client services team, you will be responsible for addressing various IT issues, such as End User Computing, Server, Network, Collaboration, AV Support, and other infrastructure services. Your primary duties will involve overseeing the day-to-day IT operations of the service desk, managing the service desk team, and ensuring continuous development and improvement of the service desk. Your responsibilities will include creating, managing, and maintaining service desk processes while ensuring adherence to standards. You will be tasked with developing a global support strategy, building the organization, establishing policies, and consolidating support work across regional offices into the global service desk. Additionally, you will lead the end-to-end ITSM service, identify and implement ITIL best practices, and provide strategic direction for Incident Management, Problem Management, and Ticket Management Lifecycle. To excel in this role, you should have at least 8 years of experience in IT Operations within medium to large corporations, with a focus on Service Management and back-office systems. A minimum of 3 years of experience as a shift lead/Manager for a global service desk is required. A deep understanding of Service Management using ITIL and ITSM frameworks, as well as experience in incident and crisis management, is essential. Possessing an ITIL Foundation Certification and familiarity with ITIL Service Operations will be advantageous. You should demonstrate a strong orientation towards technology service desk operations, including metrics, KPIs, and reporting. The ability to drive continuous improvement, manage priorities effectively, and work under minimal supervision is crucial. Excellent communication and documentation skills, attention to detail, and flexibility to work in a 24x7 environment with rotating shifts are also essential. In addition, experience with data set tools such as PowerBi, Tableau, DataBricks, and Dataiku is desired. As part of Walmart Global Tech, you will have the opportunity to work in a dynamic environment where your contributions can impact millions of people. Walmart values inclusivity and strives to create a workplace where every individual feels respected and valued. If you meet the qualifications and are looking to join a team that is at the forefront of retail disruption, then this role may be the perfect fit for you.,

The HRP Application Services Manager will collaborate closely with Operations Teams, Engineering, Information Security, and Service Desk to drive continuous enhancements in SaaS delivery. As an ideal candidate, you should possess a technical background and exhibit creative critical thinking skills to efficiently handle multiple tasks while ensuring effectiveness in execution. Your role will involve working closely with the team, providing support, mentoring, and fostering the development of a high-performing team. You will be responsible for maintaining HRP Operations Application Services strategies by overseeing staff management, offering leadership and supervision, and implementing policies and procedures that align with the team's objectives and the company's overall growth strategy. Your duties will include acting as a liaison between the Service Desk and the Application Services team to align daily tasks with business objectives, as well as coordinating with various departments to facilitate seamless communication and the removal of obstacles for the team. Moreover, you will be accountable for achieving the desired outcomes from the Application Services staff by setting expectations, monitoring progress, providing guidance, and enforcing relevant systems, policies, and procedures. In addition to managing and developing the team, you will play a crucial role in defining and supporting strategic plans for delivering SaaS services to HealthEdge Customers. This will involve leading technological research, coordinating project resources, conducting system audits, and implementing disaster recovery and security protocols to safeguard assets and uphold service quality. To excel in this role, you should have 12-15 years of experience in IT Operations, Configuration Management, Change Management, and System Administration within a complex environment. Additionally, you must possess a minimum of 5 years of experience in people management and system administration on either Linux or Windows platforms. Familiarity with public cloud infrastructure setup, knowledge of SaaS services delivery models, and understanding of ITIL practices will be advantageous. Your problem-solving skills and ability to leverage your technical expertise to mentor and guide the team will be key for success in this role. Continuously updating your professional and technical knowledge through workshops, publications, networking, and staying informed about industry best practices will be essential to contribute effectively to the team's efforts and achieve desired outcomes.,

As a Junior Security Analyst at Cyncly based in Pune, India, you will play a crucial role in the day-to-day operations of the enterprise's security solutions and the handling of security events and incidents. Your responsibilities will include supporting senior analysts in maintaining security solutions, staying updated on IT security industry trends, enhancing existing security solutions, deploying new security solutions, ensuring secure device configurations, monitoring security solutions, and participating in security incident response activities, vulnerability assessments, and audits. You will be expected to have at least 2 years of experience in IT operations and 1 year of experience in IT security. Additionally, knowledge of security products in public cloud providers, experience with various security solutions such as NDR/IDS, EDR, SIEM/SOAR, WAF, IAM, and familiarity with network administration protocols like IP, TCP/IP, and DNS will be beneficial. Experience in Security Incident Response Team or SOC will also be a valuable asset. To qualify for this role, you should hold a college diploma or university degree in computer science or possess equivalent work experience. Furthermore, having certifications such as ISC2 CC, CompTIA Security+, SC-200: Microsoft Security Operations Analyst, or SC-300: Microsoft Identity and Access Administrator Associate will be advantageous. Joining Cyncly means becoming part of a global team that values collaboration, diversity, and innovation. With a focus on nurturing talent and promoting autonomy in the workplace, Cyncly offers a supportive environment where employees are encouraged to grow both personally and professionally. By embracing a diverse range of backgrounds and skills, Cyncly aims to lead the industry with a bold and customer-centric approach. If you are passionate about IT security, eager to work in a dynamic and inclusive environment, and dedicated to making a difference in the industry, we invite you to join us at Cyncly.,

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. Position summary Gruve is seeking a skilled and customer-focused Desktop Support Engineer to join our IT support team. The ideal candidate will provide hands-on and remote technical assistance to end-users, troubleshoot hardware/software issues, and support daily IT operations. This role requires a detail-oriented individual with a strong technical background and excellent interpersonal skills. Key Responsibilities Provide first- and second-level support for desktops, laptops, mobile devices, printers, and other IT assets. Respond to user queries via ticketing system, phone, email, and in-person; resolve or escalate issues as needed. Install, configure, and maintain Windows, macOS, and Linux operating systems and supported applications. Manage user accounts, permissions, and access rights in Azure Active Directory, Microsoft 365, or Google Workspace. Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi, VPN, DNS, etc. ). Support collaboration tools (Zoom, Microsoft Teams, Google Meet, etc. ). Maintain and deploy system images using tools such as SCCM, Intune, JAMF, or equivalent. Monitor hardware and software inventory; assist in lifecycle management of IT assets. Follow ITIL or internal procedures for incidents , change , and problem management. Document support processes, issue resolutions, and knowledge base articles. Participate in IT projects and support office moves, upgrades, or migrations. Documentation and Process Improvement Maintain up-to-date system/network documentation, runbooks, and change logs. Identify opportunities for automation, optimization, or standardization across the IT environment. Education & Experience Bachelors degree in computer science , Information Technology, or related field (or equivalent experience). 2+ years of experience in desktop support, help desk, or IT technician roles. Technical Skills Proficiency in Windows 10/11, macOS, and Microsoft Office Suite. Working knowledge of Active Directory, Group Policy, and remote management tools. Familiarity with endpoint protection, patching, and basic cybersecurity principles. Basic scripting (PowerShell, Bash, etc. ) is a plus. IT certifications such as CompTIA A+, Network+, Microsoft MCP, or ITIL are advantageous . Work Environment Must be comfortable supporting global teams and working in PST or overlapping time zones when required . Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you re passionate about technology and eager to make an impact, we d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

Job Title: Senior IT Consultant (Strategic Supervisor) Location: Vadodara, Gujarat, Employment Type: Full Time (Client side) Department: Information Technology Domain : Manufacturing Job Summary: We seek an accomplished Senior IT Consultant to oversee and elevate one of our client's the IT department's strategic direction. This role involves supervising the IT Manager and the entire IT department to ensure alignment with company goals, particularly in digital transformation and ERP management. Key Responsibilities: Strategic Leadership: Provide overarching guidance on IT strategy, ensuring it aligns with business objectives. Supervise the IT Manager in executing these strategies, offering mentorship and direction. Digital Transformation: Lead the company's digital transformation efforts, identifying and implementing technologies to revolutionize manufacturing processes. ERP System Oversight: Oversee custom ERP system's enhancement, maintenance, and strategic development. Evaluate current ERP capabilities and suggest modernization or integration strategies. Data Analytics, Dashboarding & MIS Reporting Strategy: Oversee the strategic direction for data analytics, dashboarding, and MIS reporting initiatives by selecting and partnering with vendors specialized in business intelligence tools. This involves defining the organization's data strategy, setting long-term objectives for data utilization, and ensuring that the dashboards and reports produced by the vendor align with the company's strategic goals. The focus will be on leveraging external expertise to build a data-driven culture, enhance decision-making capabilities, and provide insights that drive revenue growth and operational efficiencies. RPA and AI Agents Strategy: Lead the strategic implementation of RPA and AI Agents by guiding the selection of technology partners and overseeing the integration of these technologies into business processes. This role includes crafting a vision where automation and AI reduce costs and enhance service delivery. The strategy involves setting clear expectations with vendors on performance improvements, ROI, and scalability, ensuring that AI solutions are scalable, secure, and tailored to support the company's growth and innovation objectives. Operational Efficiency: Analyze IT operations for efficiency, propose improvements, and ensure these are implemented through the IT Manager. Compliance and Security: Ensure IT operations comply with legal and industry standards, focusing on data security and privacy. Vendor and Resource Management: Guide the IT Manager in managing external vendors and optimizing the use of internal resources. Performance Monitoring: Establish KPIs for IT performance, monitor progress, and report to senior management. Qualifications: Education: Masters degree in information technology, Computer Science, Business Information Systems, or equivalent. Experience: Over 15 years in IT, with significant time in leadership or consultancy roles within manufacturing. Deep expertise in ERP systems, especially in .NET environments. A proven ability to manage and transform IT departments. Skills: Exceptional strategic planning and leadership capabilities. Strong technical background with an understanding of current and emerging IT trends. Excellent interpersonal skills for collaborating with executives and mentoring staff. Preferred: Experience in a supervisory or consultancy role overseeing an IT department. Familiarity with electrical manufacturing or similar technical sectors. Please share your resume if the said requirement goes in line with your experience and you career path. Our team will get in touch with you for further discussion.

Job Title: Delivery Manager/Project Manager Location: Pune Experience Level: 10+ years Job Type: Full-time Job Summary: We are seeking an experienced Delivery Manager with over 10 years of experience in managing end-to-end project delivery, client relationships, and cross-functional teams. The ideal candidate will be responsible for overseeing project execution, ensuring timely delivery, and maintaining high client satisfaction levels while leading teams in an Agile or hybrid environment. Key Responsibilities: Lead and manage the end-to-end delivery of IT/technology projects across multiple domains. Define project scope, goals, timelines, and deliverables that support business goals. Build strong client relationships by delivering excellence and ensuring satisfaction. Collaborate with cross-functional teams including Development, QA, Product Management, and Support. Manage project risks, issues, and change control processes effectively. Drive Agile/Scrum practices and ensure alignment with organizational delivery standards. Allocate resources efficiently and track project budgets and schedules. Regularly report delivery progress and performance to stakeholders and senior leadership. Identify areas of improvement and implement best practices to optimize delivery efficiency. Required Skills & Qualifications: Bachelors degree in Engineering, Computer Science, or related field (MBA is a plus). 10+ years of overall experience, with at least 5+ years in a Delivery Manager or similar role. Strong knowledge of SDLC, Agile, Scrum, and/or Waterfall methodologies. Proven experience in stakeholder and client relationship management. Excellent project planning, execution, and leadership capabilities. Strong analytical, problem-solving, and decision-making skills. Experience with tools like JIRA, MS Project, Confluence, or equivalent. Strong verbal and written communication skills. Preferred Qualifications: PMP / PRINCE2 / Scrum Master certification. Experience delivering cloud-based or digital transformation projects. Domain knowledge in BFSI, Healthcare, Retail, or Telecom (based on your companys industry). Experience working with geographically distributed teams and clients. Employee Benefits: Group Medical Insurance Cab facility Meals/snacks Continuous Learning Program Company Profile: Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa. We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provides services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations. URL - http://stratacent.com Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factor protected by law. ",

\ Scope of Work: We are seeking a detail-oriented and experienced Warehouse Specialist to join our construction equipment production warehouse team. The ideal candidate will be responsible for maintaining SAP Warehouse Management (SAP-WM) master data, driving process improvements, planning warehouse layouts, generating Plan for Every Part (PFEP), and ensuring accurate record-keeping. The role requires in-depth knowledge of warehouse inward and outward processes, production line feeding processes, and experience collaborating with third-party logistics (3PL) teams to support efficient warehouse operations and production workflows. Accountabilities Job Summary & Key Responsibilities: SAP-WM Master Data Maintenance Create, update, and maintain accurate master data in SAP-WM, including material master, storage bins, and warehouse configurations, ensuring data integrity and compliance with company and 3PL standards. Troubleshoot and resolve SAP-WM data discrepancies to support seamless warehouse operations and 3PL coordination. Process Improvements in SAP-WM Analyze existing warehouse processes within SAP-WM to identify inefficiencies and propose actionable improvements, including those impacting 3PL operations. Implement and document optimized workflows to enhance productivity, accuracy, and system performance. Collaborate with IT, operations, and 3PL teams to customize SAP-WM configurations to meet evolving business needs. Warehouse Layout Planning Design and optimize warehouse layouts to maximize space utilization, improve material flow, and enhance operational efficiency, considering 3PL handling requirements. Conduct regular assessments of storage configurations to accommodate new products or changes in production and 3PL demands. Plan for Every Part (PFEP) Generation Develop and maintain PFEP documentation to ensure efficient inventory management and material delivery to production lines, aligning with 3PL logistics schedules. Coordinate with production, procurement, and 3PL teams to align PFEP with production schedules and inventory requirements. Record Keeping and Documentation Maintain accurate records of warehouse transactions, inventory movements, SAP-WM activities, and 3PL-related documentation. Ensure compliance with company policies, safety regulations, audit requirements, and 3PL agreements through meticulous documentation. Warehouse Inward and Outward Processes Oversee and optimize inbound and outbound warehouse processes, including receiving, put-away, picking, and shipping, in coordination with 3PL providers. Ensure timely and accurate processing of materials to support production schedules, customer requirements, and 3PL logistics operations. Production Line Feeding Processes Manage material replenishment to production lines, ensuring uninterrupted supply of components and parts, in sync with 3PL delivery schedules. Coordinate with production and 3PL teams to align material delivery schedules with manufacturing needs. Implement just-in-time (JIT) or lean principles to minimize waste and improve line-side in-ventory efficiency. Skills / Competencies required: 3+ years of experience in warehouse operations with a focus on SAP-WM (Warehouse Management module). Proven expertise in maintaining SAP-WM master data and driving process improvements. Experience working with third-party logistics (3PL) teams, including coordinating inbound/outbound logistics, aligning schedules, and ensuring data accuracy in SAP-WM. Strong understanding of warehouse inward and outward processes, including inventory management and material flow. Experience with warehouse layout planning and PFEP generation. Knowledge of production line feeding processes and lean manufacturing principles. Proficiency in record-keeping and documentation practices, with a focus on accuracy, compliance, and 3PL coordination. Excellent problem-solving skills and ability to analyze complex data to drive operational improvements. Strong communication and collaboration skills to work with cross-functional teams, including 3PL partners. Familiarity with construction equipment or heavy machinery production is a plus. SAP certification in Warehouse Management (SAP-WM) or related modules is preferred. Reporting Manager Warehouse

Executive Stores Manager Location: Pune HO Basic Requirements: Educational Qualification: Bachelor s degree in Supply Chain Management, Logistics, Industrial Engineering, or a related field (or equivalent experience). Age: 25+ Experience: 3 years Scope of Work: We are seeking a detail-oriented and experienced Warehouse Specialist to join our construction equipment production warehouse team. The ideal candidate will be responsible for maintaining SAP Warehouse Management (SAP-WM) master data, driving process improvements, planning warehouse layouts, generating Plan for Every Part (PFEP), and ensuring accurate record-keeping. The role requires in-depth knowledge of warehouse inward and outward processes, production line feeding processes, and experience collaborating with third-party logistics (3PL) teams to support efficient warehouse operations and production workflows. Accountabilities Job Summary & Key Responsibilities: SAP-WM Master Data Maintenance Create, update, and maintain accurate master data in SAP-WM, including material master, storage bins, and warehouse configurations, ensuring data integrity and compliance with company and 3PL standards. Troubleshoot and resolve SAP-WM data discrepancies to support seamless warehouse operations and 3PL coordination. Process Improvements in SAP-WM Analyze existing warehouse processes within SAP-WM to identify inefficiencies and propose actionable improvements, including those impacting 3PL operations. Implement and document optimized workflows to enhance productivity, accuracy, and system performance. Collaborate with IT, operations, and 3PL teams to customize SAP-WM configurations to meet evolving business needs. Warehouse Layout Planning Design and optimize warehouse layouts to maximize space utilization, improve material flow, and enhance operational efficiency, considering 3PL handling requirements. Conduct regular assessments of storage configurations to accommodate new products or changes in production and 3PL demands. Plan for Every Part (PFEP) Generation Develop and maintain PFEP documentation to ensure efficient inventory management and material delivery to production lines, aligning with 3PL logistics schedules. Coordinate with production, procurement, and 3PL teams to align PFEP with production schedules and inventory requirements. Record Keeping and Documentation Maintain accurate records of warehouse transactions, inventory movements, SAP-WM activities, and 3PL-related documentation. Ensure compliance with company policies, safety regulations, audit requirements, and 3PL agreements through meticulous documentation. Warehouse Inward and Outward Processes Oversee and optimize inbound and outbound warehouse processes, including receiving, put-away, picking, and shipping, in coordination with 3PL providers. Ensure timely and accurate processing of materials to support production schedules, customer requirements, and 3PL logistics operations. Production Line Feeding Processes Manage material replenishment to production lines, ensuring uninterrupted supply of components and parts, in sync with 3PL delivery schedules. Coordinate with production and 3PL teams to align material delivery schedules with manufacturing needs. Implement just-in-time (JIT) or lean principles to minimize waste and improve line-side in-ventory efficiency. Skills / Competencies required: 3+ years of experience in warehouse operations with a focus on SAP-WM (Warehouse Management module). Proven expertise in maintaining SAP-WM master data and driving process improvements. Experience working with third-party logistics (3PL) teams, including coordinating inbound/outbound logistics, aligning schedules, and ensuring data accuracy in SAP-WM. Strong understanding of warehouse inward and outward processes, including inventory management and material flow. Experience with warehouse layout planning and PFEP generation. Knowledge of production line feeding processes and lean manufacturing principles. Proficiency in record-keeping and documentation practices, with a focus on accuracy, compliance, and 3PL coordination. Excellent problem-solving skills and ability to analyze complex data to drive operational improvements. Strong communication and collaboration skills to work with cross-functional teams, including 3PL partners. Familiarity with construction equipment or heavy machinery production is a plus. SAP certification in Warehouse Management (SAP-WM) or related modules is preferred. Reporting Manager Warehouse

Who we are In a world of constant change, were leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations. Were not just adapting to digital transformation were accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world. We are leading the charge toward truly autonomous enterprises with our Skylar AI platform an advanced AI suite that revolutionizes IT operations by harnessing generative AI, unsupervised machine learning, and human-in-the-loop automation. Skylar AI delivers deep autonomous real-time data visualization, exploration, and advanced analytics to help organizations stay ahead in an increasingly complex and competitive digital landscape. What we re looking for... ScienceLogic is seeking a dynamic and experienced Director to lead our Product Engineering (ProdEng) operations in India. This role is pivotal in ensuring smooth daily operations, strategic alignment with global initiatives, and fostering a high-performing and innovative team culture. This role requires a strong blend of leadership, technical expertise, strategic thinking, and cross-cultural communication to drive innovation and deliver on engineering initiatives. What You ll Be Doing... Oversee daily operations of the India-based ProdEng team, including coordination with team leads and their direct reports. Maintain a strong, consistent presence in the office to support collaboration and team cohesion. Act as the primary point of contact for senior management regarding site-related matters and team performance. Implement and execute strategic drivers in alignment with organizational goals. Empower the team to deliver on their agreed-upon objectives and project deliverables efficiently and effectively. Ensure cross-functional alignment with global teams, encouraging transparent communication and collaboration. Promote a culture of accountability, continuous improvement, success, and innovation across the site. Facilitate regular performance check-ins, mentorship, and professional development for direct and indirect team members. Solve site-specific challenges and remove roadblocks that hinder team progress. Ensure adherence to company policies, compliance requirements, and operational best practices. Qualities you possess Bachelor s degree in Engineering, Technology, Management, or a related field (preferred) 4-6 years experience working with product development and engineering teams 4-6 years experience leading international teams, ideally within Product Engineering Proven leadership and team management skills in a fast-paced, cross-cultural setting. A solid technical understanding of the latest technologies and best practices Strong communication and interpersonal skills with the ability to influence at multiple levels. Don t meet every single requirementStudies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying. About ScienceLogic At ScienceLogic, we are leading the charge toward truly autonomous enterprises with our Skylar AI platform an advanced AI suite that revolutionizes IT operations by harnessing generative AI, unsupervised machine learning, and human-in-the-loop automation. Skylar AI delivers deep autonomous real-time data visualization, exploration, and advanced analytics to help organizations stay ahead in an increasingly complex and competitive digital landscape. Why ScienceLogic Work on Skylar AI, a groundbreaking AI suite that is redefining IT operations by enabling predictive, proactive, and autonomous management. Join a team passionate about innovation and collaboration, where your contributions truly matter. Enjoy a culture that empowers you to be bold, take ownership, and grow professionally. Competitive salary and comprehensive benefits. Flexible work arrangements supporting work-life balance. www.sciencelogic.com All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

Jul 28, 2025 Location: Bengaluru Designation: Senior Consultant Entity: Deloitte South Asia LLP SAP VIM-Open Text SAP VIM Functional Senior Consultant About the Role An opportunity to work with a dedicated team of experts in the areas of SAP Utilities and help our clients solve complex business problems. The Team - Enterprise Operations as A Service The Enterprise Operations Portfolio is a collection of Offerings that helps clients achieve the maximum possible impact and value from their investments in Finance, Supply Chain and IT operations. By taking a holistic view of these key business functions from strategy articulation through process design and technology enablement, we can help our clients navigate their challenges while operating components of their business. As our clients drive towards their digital future, Finance, Supply Chain, and IT play an increasingly important role in how these organizations interact with their customers, suppliers, and other key stakeholders. By combining our strategy, operations improvement, implementation, and operate capabilities, we can be more creative in how we deploy our resources and drive innovation at market pace. Job Location: HYD/BLR/ MUM/ GGN/ PUN/KOL/CHE Shift Timing: 11AM to 8PM, 2PM to 11PM IST Required Qualifications: Must have: 6 -10 years of experience in SAP OpenText vendor Invoice management and BCC SAP OpenText Consultant with 1-2 implementations with various components of OpenText VIM OpenText Vendor Invoice management (VIM)- VIM 7.5 or VIM 16.3 OpenText Business Center (BC) OpenText Business Capture Center Good to Have: SAP FI SAP MM Responsibilities: Good understanding of Archiving, Enterprise Scan, ICC/BCC applications configuration and VIM system installation. Good understanding of SAP AP process and EDI is important for this role. Configure and enhancement experiences in the OpenText VIM (Vendor Invoice Management) and complex Invoice workflow approval design Experience with Open Text VIM including ability to configure Archive Link, Document pipeline, IDOC interfaces etc. Expertise in design and configuration of Role creation, Document Processing, Blocking Workflow process, VIM central report etc. Experience with configuration VIM Document types, enhancing indexing screen, enhance approval class, Configure chart of authority, configure process options etc. Knowledge about Standard OpenText VIM Fiori Apps Expertise in troubleshooting for ICC/BCC, FIORI scenarios Experience in developing functional specification, Configuration rational and other project related documents. Provide user training for implemented solutions Support users during testing and deployment