10 Customerfacing Jobs

As a candidate for the position, you should hold a Bachelor's degree or an equivalent practical experience, along with at least 5 years of experience in either technical project management or a customer-facing role. Your background should also include working in an operations role and familiarity with human evaluation or data labeling environments. Ideally, you will have experience collaborating with engineers, product managers, product specialists, or operations managers to drive product and process development. Proficiency in problem-solving tools such as SQL, enabling you to extract insights from datasets and provide recommendations, is highly desirable. You should be able to manage your time effectively in a fast-paced environment, adapting and prioritizing tasks as needed. Building consensus and working effectively with cross-functional teams and internal stakeholders is crucial, underscoring the importance of excellent communication skills for seamless collaboration with international teams. In this role within the Platforms and Devices team at Google, you will be part of a group dedicated to improving user experiences across various computing software platforms and first-party devices. The team is focused on researching, designing, and developing technologies that enhance user interactions with computing, creating innovative solutions for users worldwide. Your responsibilities will include owning product data streams, collaborating with subject matter experts to implement evaluations, and collecting data to measure rater accuracy and agreement. Monitoring data quality and operational KPIs will be essential, as you analyze results to drive improvements and address any issues that arise. Working closely with stakeholders, you will prioritize data collection tasks and manage scheduling within the allocated budget. Collaboration with global vendor raters, managers, and trainers will be necessary to identify and resolve gaps or issues in data collection processes. Staying informed about the latest data labeling methodologies, including human rater labeling and machine learning, will enable you to provide valuable recommendations to your cross-functional teammates for application solutions.,

You should have a Bachelor's degree or equivalent practical experience along with 3 years of experience in system design or reading code (e.g., Java, C++, Python, etc.), as well as 3 years of experience in troubleshooting technical issues for internal/external partners or customers. Ideally, you would also hold a Master's degree in Business, Statistics, Mathematics, Economics, Engineering, or Applied Science, or a related field, in addition to 5 years of experience with data analysis and SQL/MySQL. You should have 5 years of experience in a customer-facing role, 5 years of experience in managing projects and working with analytics, software coding, or customer-side web technologies, and 5 years of experience in operations management (e.g., process improvement, operational reviews, optimizing workflows, etc). Moreover, 5 years of experience in working with Unix or Linux operating systems/commands is preferred. About the job: gTech Ads is responsible for providing support, media, and technical services for customers of all sizes across Google's Ad products stack. The team assists customers in maximizing the benefits of Ad and Publisher products, offering services that range from self-help options to account setup, ad campaign implementation, media solutions, technical solutions, and consultative support. Collaborating with teams across Google, gTech Ads aims to enhance products, services, and client experiences for optimal returns on investment. As a part of this role, you will be tasked with managing solutions to optimize the efficiency of gTech's support and services organizations. You will contribute to the development of tools, suggest product features, and be involved in their design and implementation. Utilizing Google's infrastructure, you will work on problem-solving over datasets to create impactful solutions. Responsibilities: - Establish and maintain relationships with stakeholders in customer or partner organizations to deliver quality technical solutions and services. - Test developer product features for functionality and provide constructive feedback to product/engineering teams for enhancing the developer experience. - Create product requirement documents (PRDs) to document product specifications and ensure alignment with customer/partner and internal requirements. - Develop solutions such as best practices recommendations, tutorials, blog articles, sample code, and ensure documentation of repeatable solutions. - Collaborate with internal or external developers/users/partners/clients/stakeholders to write solution code.,

You will be joining a product-led company that is dedicated to developing a user-friendly eCommerce platform aimed at assisting businesses in establishing and expanding their online presence effortlessly. The team values initiative, ownership, and prioritizing customer satisfaction. If you excel in client communication, problem-solving, and building lasting relationships, we are excited to welcome you aboard. As a Success & Sales Associate, your primary responsibility will involve being the initial point of contact for potential users who are exploring our platform. Your role will include guiding leads through our offerings, assisting in the onboarding process of new customers, and playing a crucial part in ensuring a seamless and value-driven customer journey from discovery to adoption. This position requires a blend of consultative sales, customer onboarding, and relationship management. The ideal candidate should be independent, proactive, and comfortable working in a fast-paced, remote-first environment with minimal supervision. Key Responsibilities: - Managing inbound and outbound sales interactions through various communication channels. - Understanding customer objectives and providing personalized recommendations with clarity and empathy. - Assisting new users in navigating the onboarding process to ensure early value realization. - Maintaining accurate records in the CRM system, ensuring timely updates and clear documentation. - Communicating customer feedback and insights to internal teams for product and process enhancements. - Ensuring that every customer interaction is conducted professionally, empathetically, and with a focus on delivering value. Requirements: - A minimum of 2 years of experience in B2C sales, client onboarding, or customer-facing roles. - Excellent communication skills in both Hindi and English, both verbally and in writing. - Strong interpersonal skills and the ability to establish rapport quickly. - A customer-centric approach with a knack for simplifying complex information. - Proficiency in working with CRM platforms and remote collaboration tools. - Capability to take ownership of tasks and work independently. We also encourage applications from individuals who are new to the industry but possess strong communication skills, are quick learners, and are eager to collaborate with the team to deliver exceptional customer experiences. If you are enthusiastic about assisting users and thrive in dynamic environments, we look forward to hearing from you. Preferred Qualifications: - Background in eCommerce or SaaS industries. - Previous experience working at an early-stage startup. What We Offer: - Fixed compensation along with performance-based incentives. - High ownership, autonomy, and the chance to directly impact the organization. - A collaborative team that values your input and creativity. - Exposure to startup growth, with learning opportunities in various functions. Job Type: Full-time Benefits: - Flexible schedule - Paid sick time - Work from home Schedule: - Day shift - Monday to Friday - Weekend availability Performance bonus Application Question(s): - How many years of experience do you have in B2C sales - This role is suitable for individuals new to sales and eager to learn or those with up to 2 years of experience, possessing good communication skills in both Hindi and English. Do you believe you are a good fit for this position Language: - English (Required) - Hindi (Required) Work Location: Remote,

As a Program Manager at Google, you will have the opportunity to work in either Bengaluru, Karnataka, India or Gurugram, Haryana, India. You should possess a Bachelor's degree or equivalent practical experience along with at least 8 years of experience in a technical project management or customer-facing role. Additionally, experience in program management, client services, or management consulting is required. The role may involve traveling up to 60% of the time. Preferred qualifications include a Bachelor's degree in Computer Science or a related technical field. You should have experience in leveraging quantitative assessment and analysis for decision-making and prioritization. Collaboration with cross-functional, geographically dispersed teams, customer base, channel partners, systems integrators, and third-party developers to deliver solutions is essential. Furthermore, understanding the cloud marketplace and differentiators of various cloud offerings is advantageous. You should be able to work in ambiguous situations, define resolutions, and adapt to new technologies in the Cloud/IT space. As a Program Manager at Google, you will lead complex, multi-disciplinary projects from inception to completion. Your responsibilities will include planning requirements, managing project schedules, identifying risks, and effectively communicating with cross-functional partners. Projects may involve coordination across different offices, time zones, and hemispheres. You will be responsible for leading and developing a team of Program Managers and overseeing program management for multifunctional Google Cloud Professional Services projects. Your role will encompass program planning, delivery assurance and verification, tracking and reporting, and risk and mitigation planning. You will manage risks, issues, and actions for accounts, tracking them to meet expected outcomes and timelines while developing mitigation plans as necessary. Additionally, you will ensure the delivery quality of partner teams and resources when required. Organizing project requirements into clear goals and objectives, and breaking down projects into manageable sub-projects and sub-processes will also be part of your responsibilities.,

As a Sales Consultant, your primary responsibility will be to engage with potential clients through various communication channels such as phone calls, emails, walk-ins, and digital platforms. You will be required to thoroughly understand client needs and offer suitable product recommendations. Guiding customers through the sales process, from the initial inquiry to closing the deal, will be a crucial part of your role. To ensure effective follow-ups and customer management, you will be expected to utilize a structured CRM system. Additionally, conducting product presentations and demonstrations when necessary will be essential. Meeting or surpassing monthly sales targets and Key Performance Indicators (KPIs) will be a key measure of success in this position. Collaboration with the marketing and product teams to stay informed about ongoing campaigns and new offerings is also part of the job scope. Your role will involve gathering customer feedback and providing insights to enhance service and product quality. The ideal candidate for this position should hold a Bachelor's degree and have at least 3 years of experience in sales, counseling, or customer-facing roles. Strong interpersonal and negotiation skills are essential, along with proficiency in MS Office and CRM software. Fluency in both English and Tamil is required. Being goal-oriented, self-motivated, and a team player are qualities that will contribute to your success in this role. Preferred skills include experience in either B2C or B2B sales, particularly within the Healthcare, Wellness, Real Estate, or related industries. The ability to manage a high volume of leads and multitask effectively will be advantageous. Knowledge or background in Hair & Skin, Wellness, or Salon sectors is a plus. This is a full-time, permanent position with a compensation package that includes a performance bonus. The work schedule is during day shifts, and the job location is in person.,

The Sales Executive position in Cybersecurity software, Cloud, and Networking requires a dynamic and results-driven individual with 13 years of experience in IT sales. You should possess a strong understanding of IT products and services, particularly in cybersecurity and networking solutions. Being comfortable in customer-facing roles is essential, including field visits to meet potential clients. Your responsibilities will include identifying, qualifying, and closing new business opportunities in the IT solutions and services domain. Active engagement with clients to grasp their requirements and suggest tailored IT solutions, such as cybersecurity and networking services, is crucial. Managing the end-to-end sales cycle, including lead generation, client meetings, proposals, negotiations, and deal closures, falls within your scope. Maintaining robust client relationships, ensuring customer satisfaction through regular follow-ups and support, and collaborating with pre-sales, technical, and delivery teams for project execution are key aspects of the role. Meeting and surpassing monthly/quarterly sales targets and staying updated with industry trends, new technologies, and competitor activities are also expected. The ideal candidate should have a minimum of 1 year of experience in sales of cybersecurity and networking solutions/services and a customer-facing field sales role. Basic knowledge of IT infrastructure, networking, and security solutions is required, along with excellent communication, negotiation, and presentation skills. A self-motivated, target-driven approach, ability to build strong relationships with clients and internal teams, and a bachelor's degree in business, IT, or related field are preferred. Exposure to IT solution selling across SMEs or enterprise clients, experience with CRM tools for sales tracking, and certifications or familiarity with products from vendors like Cisco, Fortinet, Sophos, Palo Alto, etc., will be advantageous. If you are interested in this position, please send your resume to hr@unizent.com.,

You will be a Sales Account Executive at YelowSoft (Peerbits Venture) based in Ahmedabad, responsible for driving growth by qualifying leads, conducting discovery and demo sessions, and converting prospects into long-term customers. YelowSoft is a leading SaaS platform that empowers taxi, limo, and ride-hailing businesses worldwide with modernization and automation solutions. Your key responsibilities will include owning the sales cycle for inbound and outbound leads, conducting impactful discovery sessions, delivering tailored product demos, collaborating with pre-sales teams, maintaining CRM hygiene, and engaging in consultative selling with key decision-makers. The ideal candidate will have at least 3-4 years of experience in B2B sales or customer-facing roles, a quick learning ability, an entrepreneurial mindset, excellent communication and negotiation skills, and the capacity to manage multiple deals effectively. In return, we offer a competitive salary with commissions, exposure to global clients and enterprise deals, a high learning curve working closely with founders and product teams, and the opportunity to grow into a senior sales or business development leadership role. Join our dynamic work culture for a rewarding professional journey.,

As an ATG Architect with over 10 years of experience (B1 visa mandatory), you will be based in Bangalore for onsite work in the IT/Ecommerce/Retail industry. Your responsibilities will include leading teams, interacting with customers, and designing ATG Architecture and Microservices solutions. It is essential that you have a B1 Visa and previous experience in the Ecommerce/Retail domain. To apply for this position, please share your updated resume including the following details: - Total Experience - Experience in ATG Architecture - Experience in Microservices - Experience in Ecommerce/Retail domain - Current CTC - Expected CTC - Notice period (If serving then LDW) - Current Location - Availability for F2F interview (Yes/No) - Possession of B1 Visa This full-time role requires day shift availability in Bangalore, Karnataka. Reliable commute or willingness to relocate is preferred. Application Questions: - Current CTC (Per Annual) - Expected CTC - Notice period (If serving then Last day of working) - Current Location - Do you have B1 visa Preferred Experience: - ATG Architecture: 10 years - Microservices: 10 years - E-commerce/ Retail Domain: 3 years - TL and Customer-facing: 2 years If you meet the requirements and are interested in this opportunity, please contact us at hiring@etalenthire.com or reach out to Satish at 8802749743.,

The ideal candidate for this position should hold a Bachelor's degree or equivalent qualification. You should possess strong communication and interpersonal skills, allowing you to easily establish rapport and trust with others. Previous experience in customer-facing roles, particularly in the education technology sector, would be beneficial. In this role, your presentation and training skills should be excellent, enabling you to effectively communicate complex information. Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint is required. A proactive attitude and the ability to work independently while managing multiple priorities effectively are essential traits for this position. Having knowledge of the education sector and being familiar with digital learning platforms would be advantageous for this role.,

The position requires a Bachelor's degree or equivalent practical experience and a minimum of 5 years of experience in a technical project management or a customer-facing role. Ideal candidates will have experience with internet products and technologies, as well as knowledge of the publisher, advertising market, or online ads landscape. Additionally, candidates should possess knowledge in technical design and the ability to quickly grasp technical concepts and apply them appropriately. Strong cross-functional collaboration skills with multiple teams and stakeholders are essential, along with excellent communication, agreement, and influencing skills. The gTech Professional Services team operates with a creative, collaborative, and customer-centric approach to deliver foundational services and forward-looking business solutions to top advertiser and publisher customers. By providing technical implementation, optimization, and key solutions, the team helps customers achieve their business objectives while developing long-term capabilities. Ads Solution Architects play a key role in cultivating relationships with Google's strategic advertisers, agencies, and partners. They collaborate cross-functionally within Google, working closely with Sales, Go-to-Market, Product, and Engineering teams to create advanced solutions, tools, and enhance products based on evolving user needs. As an Advertising Solutions Architect, responsibilities include developing an understanding of Google Shopping products and using them to meet customer goals. The role also involves establishing robust processes, systems, tools, and documentation to support these products effectively. Working closely with Partner Sales teams, the Advertising Solutions Architect monitors product performance for mid-market sales commerce clients in the Americas. They develop tools to address technological and business needs, identify opportunities to enhance Google's partner e-commerce business, and seek ways to optimize processes through workflow improvements and automation for increased efficiency and productivity. The gTech team strives to support Google's mission of creating products and services that improve the world. Trusted advisors provide global customer support rooted in technical expertise, product knowledge, and a deep understanding of complex customer needs. Solutions are tailored to address unique challenges and ensure customers benefit fully from Google products. Responsibilities of the role include ensuring high product adoption and usage, serving as the primary technical contact for clients, collaborating with internal and external technical teams to address challenges, advocating for new product features, driving advertiser and publisher integrations, and designing tools and workflows to enhance team productivity and efficiency.,