Omnichannel Product Manager

JOB PURPOSE

Omnichannel Product Manager

PRINCIPAL ACCOUNTABILITIES

1.Operations, Cataloguing, Merchant Management & Business Analytics (60%)

• Manage daily ecommerce and omnichannel operations, ensuring seamless functioning across online and in-terminal experiences
• Lead merchant onboarding, product cataloguing, pricing updates, and inventory availability across platforms
• Ensure SLA compliance and operational readiness for all participating brands and concessionaires
• Create dashboards and analytics reports to track sales performance, category trends, merchant-level metrics, customer behavior, and operational KPIs
• Monitor and reduce operational exceptions, refund delays, and payment mismatches.
• Conduct periodic business reviews with merchant partners and drive continuous performance improvement.

2.Technology & Product Development (40%)

• Define and execute the product roadmap for omnichannel enablement – O2O journeys, POS integrations, real-time inventory sync, loyalty tie-ins, and platform automation
• Translate operational pain points and user feedback into clear product requirements and user stories
• Work closely with engineering, UI/UX, QA and external partners to deliver high-quality, scalable features
• Own backlog prioritization, sprint planning, testing, and production rollouts
• Drive feature adoption and monitor KPIs such as transaction success rates, funnel drop-offs, and user engagement metrics
• Use data insights to iterate and improve platform capabilities for passengers, merchants, and internal stakeholders

Education qualification and pre-requisites

• MBA / Post Graduation
• Budgeting and P&L accountability Min 8–10 years in ecommerce or omnichannel product management and ops management. Experience in Product management and Operations management both are compulsory.
• Strong experience in managing merchant ecosystems, catalogue systems, and customer-facing digital platforms
• Exposure to tech stacks and product development cycles (JIRA, Figma, Confluence, analytics tools)
• Familiarity with ecommerce across multiple categories like food, retail, and duty-free is highly desirable
• Prior experience with airport retail or travel commerce platforms is a strong plus

Key Competencies:

• Strong execution discipline with ability to manage details without losing sight of strategy
• Analytical thinking with comfort in working with dashboards, MIS tools, and data platforms
• Structured communicator who can align diverse internal and external stakeholders
• Product mindset with an eye for customer experience and business impact
• Self-starter who thrives in high-energy, dynamic environments