Office Administrative Manager

We are looking for a dynamic and results-driven Operations & Administration Manager to oversee and coordinate daily operations across multiple teams including Sales, Technical, Administration, CRM, and Programming. The role requires strong leadership, team coordination, reporting, and workflow optimization to ensure smooth execution of business activities and achievement of operational targets.

Key Responsibilities:1. Administration & Operations:

• Oversee the day-to-day administrative and operational functions of the organization.
• Ensure smooth workflow, resource availability, and timely task execution.
• Maintain compliance with internal policies and company standards.

2. Team Management:

• Handle and coordinate with cross-functional teams: Sales, Technical, Admin, CRM, and Programmers.
• Ensure task delegation, performance monitoring, and inter-departmental cooperation.
• Foster a collaborative, performance-driven work culture.

3. Output & Target Management:

• Extract and evaluate performance output from each department.
• Ensure alignment of departmental goals with business targets.
• Address performance gaps and suggest improvements.

4. Reporting & Documentation:

• Collect daily/weekly/monthly reports from all team leads.
• Prepare and present consolidated reports to senior management.
• Monitor project timelines, client deliverables, and team status updates.

5. CRM & Client Handling:

• Monitor and manage CRM tools to ensure accurate tracking of client interactions and workflow.
• Ensure client requirements are being met efficiently by the respective teams.

6. Operational Excellence:

• Implement and optimize standard operating procedures.
• Resolve bottlenecks to improve turnaround time and service quality.

7. Employee Engagement & Event Management:

• Plan and execute employee engagement initiatives, team bonding activities, and internal events.
• Address employee queries, coordinate internal communications, and promote a positive work culture.

8. Business Commitment & Growth Support:

• Align all departments towards achieving business commitments.
• Support strategic goals and help scale operational processes.

Key Skills Required:

• Strong leadership and team coordination skills
• Excellent communication and interpersonal abilities
• Problem-solving and decision-making skills
• CRM and operations tools proficiency
• Ability to multitask and manage priorities
• Strong reporting and documentation skills

Experience : 5 years experience required

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹28,000.00 per month

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Work Location: In person