MIS & Operation Executive

Job Title: MIS & Operations Executive – Travel Industry

Company Name- Culture Holidays pvt ltd
Location: [Udyog Vihar Phase v, Gurugram]
Department: Operations / MIS
Experience Required: Minimum 2 years
Industry: Travel / Tours & Ticketing

About Culture Holidays:

Culture Holidays is a leading travel and tourism company with over two decades of expertise in creating extraordinary travel experiences. Our mission is to inspire and deliver unparalleled holiday journeys across the globe. We cater to a global clientele with custom-designed tour packages, offering unique insights and exceptional service

Job Summary:

We are seeking a proactive and detail-oriented MIS & Operations Executive with at least 2 years of experience, preferably in the travel industry. The ideal candidate should have strong hands-on expertise in Advanced Excel and be capable of supporting both data management and day-to-day operational activities. This role requires coordination with internal teams, vendors, and clients to ensure smooth execution of travel operations and accurate reporting.

Key Responsibilities:

MIS & Reporting:

• Prepare and maintain daily, weekly, and monthly MIS reports related to bookings, cancellations, refunds, client activities, and vendor performance.
• Use Advanced Excel functions (VLOOKUP, HLOOKUP, Pivot Tables, Macros, IF statements, Power Query, etc.) for data analysis and automation of reports.
• Maintain accurate and up-to-date databases for client and booking information.
• Generate performance and financial reports for senior management.
• Ensure data consistency and resolve discrepancies in coordination with concerned teams.

Operations Support:

• Assist the travel operations team in handling end-to-end processes including itinerary planning, vendor coordination, client communication, and issue resolution.
• Support ticketing, hotel reservations, visa processes, and other related travel services.
• Coordinate with suppliers/vendors for confirmations and updates.
• Monitor and manage client queries, cancellations, re-bookings, and escalations.
• Ensure timely execution of operational tasks in line with company service standards.

Key Skills Required:

• Advanced Excel expertise (must-have)
• Experience in travel operations/ticketing domain (preferred)
• Good communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to multitask and work under tight deadlines

Qualifications:

• Bachelor’s degree in Travel & Tourism, Commerce, Business Administration, or a related field

Minimum 2 years of experience in a similar role, preferably in a travel company or OTA

Why Join Us?

· Be part of a forward-thinking, innovation-driven travel tech company.

· Work on global projects that shape next-generation travel experiences.

· Collaborative and inclusive environment that values growth and innovation.

· Flat hierarchy with direct access to leadership.

· Continuous learning through access to certifications, training, and development. Employee Benefits:

· Provident Fund (PF): Retirement benefits per statutory norms.

· Medical Insurance: Comprehensive coverage for employees

· Flexible Work Environment: o Monday to Friday: Work from Office (WFO)

o Saturday: Work from Home (WFH) o Sunday: Weekly Of
*

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Monday to Friday
• Morning shift

Supplemental Pay:

• Yearly bonus

Work Location: In person