Logistics Operation Executive

Job Summary: We're looking for a proactive and highly organized Operations Executive to be our primary point of contact for our extensive network of courier partners. In this vital role, you'll manage day-to-day operations with our partners, oversee their performance, and ensure our clients' shipments are handled efficiently and effectively through seamless coordination. Key Responsibilities: Courier Partner Relationship Management: Act as the main point of contact for a portfolio of courier partners, fostering strong working relationships and ensuring smooth daily operational interactions. Performance Monitoring & Optimization: Track and analyze courier partner performance against key metrics (e.g., delivery success rates, transit times, pick-up efficiency). You'll identify areas for improvement and collaborate with partners to optimize their service delivery. Operational Coordination & Issue Resolution: Facilitate day-to-day operational tasks with courier partners, including manifest sharing, shipment allocations, and issue escalation. You'll proactively resolve operational challenges to ensure timely pick-ups and deliveries. Compliance & Service Level Adherence: Ensure courier partners adhere to agreed-upon service level agreements (SLAs) and ShipDelight's operational guidelines, maintaining high standards of service quality. Qualifications & Skills: Experience: 1-3 years of experience in logistics operations, courier partner management, vendor relations, or a similar role. Communication: Excellent verbal and written communication skills in English and Hindi are essential for effective partner interaction. Problem-Solving: Strong analytical and problem-solving abilities, with a keen eye for operational details and efficiency. Organizational Skills: Highly organized and capable of managing multiple priorities and relationships effectively in a fast-paced environment. Tech Proficiency: Comfortable using logistics software, internal dashboards, and MS Office Suite (especially Excel) for data tracking and analysis. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Application Question(s): Current Monthly Salary Expected Monthly Salary Notice Period Experience: Courier: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person