Summary
Position Summary
Learning Support - Analyst
Workyou’ll do
AsanAnalyst,provideday-to-daysupportonDeloitteLearningPlatform,specializingasanadminroleintheSABAcloud(LMS),should workaspartofanextendedteamforinternalclients.youmayalsorequireworkingdirectlywithDeloitteprofessionaltofixtheissuethat theyarefacing.Youwillalsoassistthembyprovidingnecessaryadvisorysupporttohelpthemresolvetheirquery/request:
- Create,monitor,andclose/actionSalesforceandServiceDeskcasesinatimelymannermeetingtheServiceLevelExpectation (SLE)
- ManageLive Chats
- Managetheirrespectivecasesincludingfollowinguponopenissues,assistingwithissueresolution,escalatingissues,working directly with the other referral teams
- Ensurecustomersatisfactionbyproperescalationwithinaquickturnaround time
- Answerinquiriesintheareasofcontent,learningorganizationandcontacts,wheretofindcertainlearninginformation,e-Learning guide, etc.
- Flaganyissuesrelatedtotheprocessimmediatelywiththeleadandproposesolutionstofixthe same
- Willingtobeflexiblebasedonthebusiness requirement
- Identifyprocessimprovementsintheprocessandworkstowardsimplementingthesamewiththehelpoftheteam lead
- Redirectinquiriesaboutsystemsandfunctionalitytoappropriateresourceswithinatracking system.
- ParticipateinsystemsTestingasandwhen required
- Shouldtakeonadditionalresponsibilitiesasandwhen required
- Becomeasubjectmatterexpertbylearningalltheconcepts.Actaspointofcontactforthenewhireandhelptheminprocessing without any hassles
The team
Global Talent supports our high-performing and diverse professionals around the world. We engage with our business units to promote growth and development of our people toward their individual professional and personal advancement while ensuring a balance of career and life goals.
Qualifications Qualifications
Required:Musthave1-3yearsofprovenworkingexperienceasaCustomerserviceexecutive/Customer. Has knowledge and working experience on any Learning Management System (LMS)Strongwrittenandverbalcommunicationskills(mustbeaneffectivecommunicator) Excellent customer service skills: ability to interact with customers globally Intermediate to advanced capabilities in word-processing, ExcelAbilitytoprioritizetimeandworkonmultipletaskswithongoingdeadlines Strong interpersonal skills and ability to interact well with multiple teamsSelf-starter;highlymotivatedtolearnnewskills.Abletoworkindependentlywithminimalsupervision Must have excellent time management skills.Mustbeabletocollaboratewithinternalteams,globalclients,andcrossborder stakeholders.
Our culture
Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.
Professional development
From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Benefits
At Deloitte, we value our people and offer employees a broad range of benefits.Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resource s to support your health and well-being.
Shift timings-2 PM-11 PM
Location-Hyderabad
#EAG-Talent
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.Requisition code: 307376
