Lead – Hostel Experience

About Masters’ Union

Masters’ Union (www.mastersunion.org) is a new-age business school offering industry-immersive business education where the classes are led by top industry leaders and practitioners. It is a first-of-its-kind institute where distinguished leaders from different walks of life have re-imagined business education in order to create effective business professionals for the ever-changing economy. Our leadership consists of alumni from IITs, IIMs, and Ivy League Schools like Stanford and UPenn.

The institute is strategically located in the very heart of Gurugram's business district, flanked by several Fortune 500 companies, in order to provide the ultimate industry-immersive and hands-on learning experience from day one. The most ground-breaking feature of its Programme is that the courses are taught by CXOs, MDs, Eminent Public Leaders, and even Members of Parliament, apart from distinguished global faculty from top B-schools who regularly consult with Fortune 500 companies.

In its 5 years of run, our flagship Post Graduate Program in Technology and Business Management has already surpassed the placement records of IIM Ahmedabad and ISB with top-notch recruiters (including Amazon, Citibank, Microsoft, Unacademy, Razorpay, BCG, Bain) hiring our graduates.

About the Role

We are looking for a Lead – Hostel Experience to take full ownership of the student hostel environment. This role demands operational agility, a student-first mindset, and the ability to manage multiple stakeholders. With 5–6 years of experience in operations, vendor management, and student engagement, the ideal candidate will ensure a safe, supportive, and enriching hostel experience that enhances student life beyond the classroom.

Key Responsibilities

1. End-to-End Hostel Operations

• Manage all day-to-day aspects of hostel functioning, from facility upkeep to resident satisfaction.
• Ensure adherence to cleanliness, maintenance, and safety standards across all student living spaces.
• Implement and maintain standard operating procedures for efficient hostel management.

2. Vendor & SLA Oversight

• Manage and coordinate with all third-party service providers, including housekeeping, maintenance, security, and transport vendors.
• Define and monitor service-level agreements (SLAs) to ensure high-quality service delivery.
• Drive accountability through regular reviews and performance tracking.

3. Student Support & Experience

• Serve as the primary point of contact for student queries, concerns, and emergencies.
• Actively collect real-time feedback and work toward timely resolution of issues to improve the living experience.
• Build a positive, inclusive, and supportive hostel culture.

4. Stakeholder & Owner Management

• Maintain strong relationships with property owners and other stakeholders to ensure smooth hostel operations.
• Provide regular updates, reports, and issue resolutions to ownership and internal leadership teams.

5. Facility Audits & Reporting

• Conduct structured weekly and monthly inspections to ensure hostel infrastructure and amenities are in optimal condition.
• Maintain reports and records of incidents, maintenance activities, and student interactions.

6. Shuttle & Transport Coordination

• Oversee student shuttle services, including daily scheduling, vendor coordination, and issue resolution.
• Ensure transport services meet safety, punctuality, and capacity requirements.

7. Community Building & Events

• Organize student engagement activities, including welcome events, networking sessions, and cultural celebrations.
• Collaborate with internal teams to host relevant academic or professional events within the hostel premises.

Requirements

• Operationally Strong & Resourceful: Able to handle challenges on the ground with quick thinking and initiative.
• Vendor Management Expertise: Demonstrated ability to manage multiple vendors and enforce service-level agreements effectively.
• Student-Focused: Warm, approachable, and capable of building strong relationships with students while maintaining boundaries.
• Feedback & Conflict Resolution: Skilled in gathering real-time feedback and resolving issues calmly and constructively.
• Communication Skills: Strong written and verbal communication for engaging with students, vendors, and stakeholders.
• Event Management: Experience in planning and executing student-led events and engagement initiatives.
• Organized & Tech-Savvy: Proficient in MS Office/Google Workspace and property or hostel management tools.
• Bachelor’s degree in Hospitality, Business Administration, Facility Management, or related field.
• 5–6 years of experience in hostel/co-living operations, hospitality, or campus-based roles.
• Prior exposure to student housing or educational institutions is preferred.