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EXL Services
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Lead Assistant Manager

Lead Assistant Manager

EXL Services

4 - 6 years

5 - 9 Lacs

Gurgaon

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

analytics strategy data design strategies optimization segmentation logic scoring integration support test risk compliance documentation automation configuration xml service api testing communication agile development workflow

Work Mode

On-site

Job Type

Part Time

Job Description

Lead Assistant Manager

EXL/LAM/1426764

ServicesGurgaon

Posted On

31 Jul 2025

End Date

14 Sep 2025

Required Experience

4 - 6 Years

Basic Section

Number Of Positions

Band

Band Name

Lead Assistant Manager

Cost Code

D015087

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

1500000.0000 - 2000000.0000

Complexity Level

Not Applicable

Work Type

Hybrid – Working Partly From Home And Partly From Office

Organisational

Group

Analytics

Sub Group

Analytics - UK & Europe

Organization

Services

LOB

Services

SBU

Analytics

Country

India

City

Gurgaon

Center

EXL - Gurgaon Center 38

Skills

Skill

COLLECTION

STRATEGY

Minimum Qualification

ANY GRADUATE

Certification

No data available

Job Description

Job Summary:

We are seeking an experienced Collections Strategy Developer to design, develop, and maintain strategies within automated decisioning systems such as Provenir, Triad, PowerCurve, or Blaze. This role plays a critical part in supporting the optimization of collections treatments, segmentation logic, and rule-based decision flows to enhance recovery rates and customer experience. The ideal candidate will have a solid background in automated decision engines, collections operations, and data-driven strategy design.

Key Responsibilities:

Strategy Development: Design, implement, and optimize collections strategies using automated decision systems (Provenir, Triad, etc.).
Rules and Logic Configuration: Develop rule-based decision flows and scoring strategies that align with business goals and regulatory requirements.
Integration and Testing: Collaborate with QA teams to ensure seamless integration of decision systems with upstream/downstream applications. Support in creating and validating test cases.
Collaboration: Work closely with cross-functional teams including business analysts, risk, compliance, and IT to gather requirements and ensure end-to-end alignment.
Documentation: Maintain detailed documentation of rules, configurations, logic flows, and test results.
Optimization: Proactively identify opportunities to improve automation, reduce manual interventions, and enhance collections effectiveness.
Support: Provide production support and troubleshoot decision strategy issues as they arise.

Required Skills and Experience:

3–8 years of experience in decision system configuration and collections strategy development.
Hands-on expertise with Provenir, Triad, PowerCurve, Blaze, or other decisioning tools/platforms.
Experience working in collections or credit risk strategy environments, especially in financial services or fintech sectors.
Strong understanding of rules-based logic, segmentation, treatment paths, and prioritization frameworks.
Familiarity with data flows, XML/JSON, and working with APIs for decision service integrations.
Basic experience or exposure to Postman or similar tools for API testing and validation.
Excellent analytical and problem-solving skills with an ability to manage complex decision logic.
Strong communication skills and the ability to work collaboratively with business and technical stakeholders.

Preferred Qualifications:

Prior experience in Collections Strategy and Credit Card.
Exposure to Agile/Scrum development methodologies.

Workflow

Workflow Type

L&S-DA-Consulting

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Lead Assistant Manager