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8.0 - 15.0 years
8 - 12 Lacs
Ludhiana, Punjab, India
On-site
Job Profile: 1. Performance Management System: Designing and developing the PMS system as per the requirement of the business under the PMS Head. Supporting the PMS cycle as per the PMS calendar in the entire TRB Group. Identifying the skill gaps and developing various strategies to fill the same.Develop strategies to reduce subjectivity and biasness in PMS. Contributes expertise to the development and delivery of performance management training, policies and procedures for TRB personnel. Develops performance management support materials, and recommends appropriate process enhancements. HR Digitalization: Collaborate with HR leadership to develop and implement a comprehensive digital strategy aligned with organizational goals and HR priorities. Identify opportunities to leverage digital technologies to streamline HR processes,enhance employee engagement, and improve overall HR service delivery. Manage the configuration, customization, and integration of HR systems to meet the specific needs of the organization.Partner with HR Business Partners and other stakeholders to design and implementdigital solutions that enhance the employee experience throughout the employee lifecycle. Change Management and Adoption: Lead change management efforts to drive adoption of digital HR initiatives and ensure successful implementation.Develop communication plans and resources to support employees in transitioning to new digital tools and processes.Monitor adoption rates and user feedback, and make adjustments as needed to optimize the user experience.Any other work assigned. JOB REQUIREMENT 8-10+ years of work experience in HR operations Prior experience of PMS is mandatory. In-depth knowledge of HR practices Hands-on experience with HR software (HRIS, ATS) Excellent project management skills, with the ability to manage multiple initiatives simultaneously and deliver results within established timelines. Strong communication, interpersonal, and stakeholder management skills. Strategic mindset with a focus on innovation and continuous improvement. Ability to adapt to a dynamic and fast-paced environment. Proven experience in HR technology implementation, digital transformation, or related roles. Excellent leadership abilities and problem-solving skills. Proficiency in data analysis and visualization tools (e.g., Excel, Tableau, Power BI). Masters in Human Resources Management, Organizational Psychology or relevant field Certification like POSH is a plus. This position focuses on providing technical expertise, user support, and administrative assistance to ensure the smooth operation of the performance management processes across the Company and link KRA's with periodic Appraisal/Performance Evaluation of Employees.
Posted 2 weeks ago
8.0 - 10.0 years
8 - 10 Lacs
Gurgaon, Haryana, India
On-site
1. Brief Job Description Handle operations in North region, including key client business and contribute to business development 2. Key Results Areas (KRAs) & Key Deliverables Efficiently manage operations, meeting all KPIs Ensure timely team delivery with no major dissatisfaction 3. Technical / Behavioral / Managerial / Critical Skills Desired Garment production or textile background Basic knowledge of business development Strong communication, decision-making, and timely problem-solving Responsible and honest personality 4. Experience Profile Minimum 8 years in operations Industry/Sector: Garment or Textiles Experience in operations with some exposure to business development 5. Qualifications Essential: Degree in Textiles/Apparel Desirable: Experience in production and quality control Specialization: Operations with added experience in business development and communication
Posted 2 weeks ago
1.0 - 3.0 years
3 - 4 Lacs
Noida
Work from Office
We are looking for a Team Leader is responsible for managing a team of Sales Executives to ensure they meet their performance targets in terms of login hours, talk time, and conversions. The role involves daily monitoring, performance reviews, conducting RCA (Root Cause Analysis), providing feedback, and ensuring overall productivity and motivation of the team. Responsibilities Team Management. RCA Analysis Monitoring and Reporting. Training and Development Motivation and Recognition Attendance and Shrinkage Management Roster Creation Requirements Proven experience as a Team Leader or similar role in a sales or customer service environment. Strong analytical skills to perform RCA and monitor performance metrics. Excellent communication and leadership skills. Ability to motivate and engage a team. Proficient in using performance tracking tools like Metabase Pro and T-live Dashboard. Strong organizational skills to manage rosters and training schedules. Logistics Location : Noida (Work from Office) Compensation: 3 - 4 LPA Joining Date : ASAP! Why should you consider us seriously? We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Posted 2 weeks ago
5.0 - 10.0 years
7 - 14 Lacs
Kolkata
Work from Office
Job Summary: We seek a results-driven and creative Digital Marketing Manager to join our marketing team. The ideal candidate will be responsible for developing, implementing, and managing digital marketing campaigns that promote our brand, products, and services. The candidate will be responsible for preparing progress reports, developing project roadmaps, and presenting updates to stakeholders. You will play a major role in enhancing brand awareness, driving traffic to our website, and generating quality leads. --- Key Responsibilities: Plan, execute, and optimize digital marketing campaigns across SEO, SEM, email marketing, social media, and content marketing. Manage the companys online presence, including the website, blog, and social media platforms. Manage and coordinate with the marketing team, brainstorm new ideas, and implement them for better performance. Conduct keyword research, implement SEO strategies, and monitor site performance using tools like Google Analytics, Search Console, and SEMrush. Create and curate engaging content for websites, blogs, email campaigns, and social media posts. Develop and manage PPC campaigns on platforms like Google Ads. Track and report campaign performance metrics, ROI, and KPIs regularly. Stay updated on current trends in digital marketing and evaluate emerging technologies and tools. Collaborate with design, sales, and content teams to ensure brand consistency. Manage marketing automation tools and CRM integration. Requirements: Must have team handling knowledge for 4+ years. Must have over 4 years of experience in project and team management. Bachelor’s degree in Marketing, Communications, Business, or a related field. Proven experience (7-9 years) in a digital marketing or similar role. Hands-on experience with SEO, SEM, Google Ads, Facebook Ads Manager, and analytics tools. Strong understanding of digital marketing concepts and best practices. Excellent written and verbal communication skills. Creative mindset with strong problem-solving skills. Familiarity with CMS platforms like WordPress, Joomla, Magento,Shopify and tools like SEMrush, HubSpot, Mailchimp, Canva, etc. Google Analytics and Google Ads certifications are a plus. --- Preferred Skills: Knowledge of HTML/CSS basics. Experience with marketing automation tools. Strong project management and organizational skills. Team handling and managing skills.
Posted 2 weeks ago
5.0 - 10.0 years
5 - 15 Lacs
Gurugram
Work from Office
Lead ERP product roadmap, translate business needs into specs, and guide development of Finance, HR, Sales modules. Drive sprints, integrations, QA, and delivery. Align tech and business goals, optimize performance, and track KPIs for success.
Posted 2 weeks ago
8.0 - 13.0 years
12 - 14 Lacs
Kolkata
Work from Office
Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 15LPA Candidate willing to relocate can also Apply Looking for Diversity Candidates Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123
Posted 2 weeks ago
8.0 - 10.0 years
8 - 15 Lacs
Pune
Work from Office
Kindly share your resume on sv14@svmanagement.com Key Responsibilities: Carry out supplier Initial assessment audit in case of new suppliers to ensure manufacturing/ Technology capability to meet product and process requirement. Supplier Quality Improvement audits for existing suppliers to ensure effective implementation of Quality Management System & process controls. Support suppliers for advanced product quality planning (APQP) Perform on-site supplier visits for process and product audits, root cause analysis and verification of corrective actions of supplier quality issues Collate and evaluate supplier quality data, manufacturing process to identify process improvement and value enhancement opportunities within the supply chain. Promote the use of preferred techniques for continuous improvement such as Lean manufacturing, Six-Sigma, Poka-Yoke (Error Proofing), Measurement System Analysis, SPC and Process Failure Mode and Effects Analysis (PFMEA). Report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system Qualifications and Skills: Degree in Mechanical, Automobile and Production with 8-10 years experience in automotive OEM, Tier I auto components manufacturing companies. Experience of working in Quality Assurance Department, preferably in Supplier Quality & New Product Development. Additional preference to certified VDA 6.3 & IATF 16949 lead auditor. Strong knowledge of Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), Failure Mode and Effect Analysis (FMEA). Knowledge of Quality Management System, IATF16949 and VDA 6.3, Measurement techniques, metrology and equipments. Understanding and interpretation of engineering drawings Knowledge of manufacturing processes such as Casting, Forging, machining & Heat Treatment.
Posted 2 weeks ago
4.0 - 8.0 years
3 - 3 Lacs
Noida
Remote
Role & responsibilities: Manage and support existing franchisees to ensure business alignment with company standards Conduct regular visits and performance reviews of franchise outlets Monitor and analyze franchisee KPIs (sales, customer feedback, compliance) Assist in the onboarding and training of new franchisees Ensure consistent application of company policies, SOPs, and brand guidelines Identify opportunities for growth or improvement in franchise operations Coordinate with marketing, supply chain, and finance teams to support franchisees Resolve operational issues and escalate complex matters when necessary Preferred candidate profile: Excellent communication and interpersonal skills Strong organizational and problem-solving abilities Experience in retail, F&B, or service industry franchising Understanding of budgeting, forecasting, and reporting
Posted 2 weeks ago
3.0 - 7.0 years
7 - 11 Lacs
Bengaluru
Work from Office
* JD for the resource we are looking for. This is bit urgent. . * Should be Good with Excel analysis, KPI tracking, dashboarding, Masters, data validations, Trackers, repetitive tasks. * power BI - Good to have * Data crunching from various management dashboard. Send weekly updates to sites to drive actions * Drive hygiene of various digital manufacturing tools. * Understand factory data and derive insights from digital tools. * Ability to understand data in excel files and identify if there are any gaps in the same * Manual Masters maintenance at regular frequency; along with analysis on errors (if any) * Metric reporting at month level (Digital KPIs) : Making the report, summarizing it, excel analysis to arrive at RCAs * Weekly reports confidence scores across different projects : repetitive reports at week level * Excel analytics and testing related tasks - Data testing/ consolidations/ Comparison * Resource has to work from Bangalore client office on all 5 Days
Posted 2 weeks ago
6.0 - 11.0 years
4 - 6 Lacs
Gurugram, Manesar, Delhi / NCR
Work from Office
Must have experience in Talent acquisition, Talent Management, Recruitment, PMS, Training & Development, Head hunting, Appraisal cycle, Reward management, knowledge about prepare the job description & KPI, KRA Required Candidate profile Coordination with departments & conducts the training & people management Must have min 6+ Yrs experience in Talent acquisition in manufacturing company & corporate experience add advantage.
Posted 2 weeks ago
8.0 - 13.0 years
3 - 7 Lacs
Kolkata
Work from Office
Managing day-to-day operations of the unit. Developing and implementing policies and procedures to ensure efficient and effective operations. Hiring, training, and managing a team of employees, providing feedback, coaching, and development opportunities as necessary. Setting performance goals and expectations for employees, and regularly reviewing progress toward those goals. Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions. Ensuring compliance with relevant laws, regulations, and industry standards. Identifying and implementing process improvements to increase efficiency and productivity. Managing budget and resources effectively, ensuring that expenses are within budgetary constraints. Proven experience in leadership and management roles. Attention to detail, problem-solving skills, and the ability to manage multiple priorities.
Posted 2 weeks ago
6.0 - 11.0 years
20 - 35 Lacs
Bengaluru
Remote
LEAD ANALYST: As a Lead Analyst , you will play a strategic role in leading data-driven consulting engagements, designing advanced analytics solutions, and delivering actionable insights to clients. You will collaborate with cross-functional teams, manage BI projects, and enable clients to make data-backed business decisions. Key Responsibilities: Client Consulting & Strategy Partner with clients to understand business challenges, define business objectives, and develop data-driven strategies. Translate business problems into analytics solutions by leveraging BI dashboards, predictive modelling, and AI-driven insights. Act as a trusted advisor by delivering compelling presentations and actionable recommendations to senior stakeholders. Business Intelligence & Data Visualization Design, develop, and manage scalable BI dashboards and reporting solutions using tools like Power BI and Tableau. Drive data accuracy, consistency, and security in reporting solutions across different client engagements. Enable self-service BI for clients by setting up robust data visualization and exploration frameworks. Advanced Analytics & Insights Generation Perform deep-dive analysis on business performance metrics, customer behaviour, and operational trends. Define, develop and track key performance indicators (KPIs) to measure business success and identify improvement opportunities. Project & Stakeholder Management Lead multiple analytics and BI projects, ensuring timely delivery and alignment with client expectations. Work cross-functionally with data engineers, business consultants, and technology teams to deliver holistic solutions. Communicate findings through executive reports, data stories, and interactive presentations. Team Leadership & Development Build and grow a team of BI developers, data analysts, and business consultants. Foster a data-driven culture by providing training and upskilling opportunities for internal teams. Contribute to thought leadership by publishing insights, whitepapers, and case studies. Key Qualifications & Skills: • Education : Bachelor's or Masters degree in Business Analytics, Data Science, Computer Science, or a related field.• Experience : 6+ years in business intelligence, analytics, or data consulting roles. • Technical Expertise : Strong proficiency in SQL, Python, Excel, and other data manipulation techniques. Hands-on experience with BI tools like Power BI/Tableau. Knowledge of data engineering and data modelling concepts, ETL processes, and cloud platforms (Azure/AWS/GCP). Familiarity with predictive modelling and statistical analysis. Consulting & Business Acumen: Strong problem-solving skills and ability to translate data insights into business impact. Experience working in a consulting environment, managing client relationships and expectations. Excellent communication and storytelling skills, leveraging PowerPoint to present complex data insights effectively. Project & Stakeholder Management: Ability to manage multiple projects and collaborate across teams in a fast-paced environment. Strong leadership and mentorship capabilities, fostering a culture of learning and innovation LEAD BUSINESS ANALYST: We are seeking a highly experienced and strategic Lead Business Analyst with over 10 years of proven expertise in business analysis, data analytics, and project delivery. The ideal candidate will have deep knowledge in risk, data governance, and KPI frameworks, with a successful track record of driving complex data-driven projects, compliance transformations, and performance automation. --- Key Responsibilities Business Analysis & Strategy Collaborate with stakeholders to gather, define, and analyze business requirements across projects. Develop Business Requirement Documents (BRDs) and functional specifications aligned with business goals. Project Delivery & Data Analytics Lead cross-functional teams to deliver data-centric projects such as scorecard creation, dashboards, and EDW redesign. Manage end-to-end project lifecycle, ensuring timely delivery of business insights and performance dashboards. Process Optimization & Automation Drive process enhancements by automating KPIs, Daily reports, and workflows. Conduct gap analysis, root cause analysis, and impact assessments to improve decision-making accuracy. Stakeholder & Client Engagement Serve as a point of contact for internal and external stakeholders, ensuring business objectives are translated into actionable analytics. Deliver high-impact demos and training sessions to clients and internal teams. --- Key Requirements 10+ years of experience in business analysis, preferably in EDW projects. Hands-on expertise with data analytics, data quality assessment, and KPI frameworks Technical proficiency in SQL Server, PowerBI/Tableau, Jira Strong documentation, stakeholder management. Experience with AI/ML product features and data governance practices is a plus --- Key Competencies Strategic Thinking and Problem Solving Strong Analytical and Communication Skills Agile and Cross-functional Team Leadership Data Strategy, Quality, and Visualization Critical Thinking and Decision-Making
Posted 2 weeks ago
6.0 - 9.0 years
12 - 17 Lacs
Bengaluru
Work from Office
Allocate software development resources appropriately to ensure projects are completed in the most efficient and timely manner to the highest quality. Experience diverse teams of developers across more than one development platform with a large portfolio of applications. Lead a team of software developers, reviewing current work to maintain and improve upon quality standards and implementing KPI (key performance indicators) measures to provide a more structured and organized approach to the Software Development team. Represent the organization in customer and partner meetings. Attending meetings to discuss and develop understanding of software requirements with both new and existing clients. Deliver error- free, efficient services/ components/ applications that have passed rigorous testing procedures and which are complemented with automated tests Meet/ exceed product development quality, timeline, and budget goals, coordinating with interdependent functional areas as needed Ensure sound product development discipline and execution including code management and disciplined standardized development process adoption Establish, adopt, and enhance (as needed) effective processes, practices, tools and standards for development, delivery, and communication Take forward looking approach to existing and future work to enable effective planning and distribution of resources across the Software Development team. Take ultimate accountability for the timeliness and quality of delivered solutions by the Software Development team Lead recruitment activities within the Software Development team when required. Coordinate the development efforts of offshore development teams. Managing large- scale, complex application environments. Software development project estimation and planning. Keep abreast of latest technological developments/ strategies and implement where appropriate
Posted 2 weeks ago
12.0 - 14.0 years
10 - 14 Lacs
Navi Mumbai
Work from Office
Job Description Preparation and Maintenance of Pharmacovigilance System Master file (PSMF) for Global, and other regional markets as applicable, including preparation of detailed description of Pharmacovigilance System (DDPS), summary of PV systems etc. Management of PV system master file(s) and regular updates of associated annexures for PV system Manage PV matters for subsidiaries and affiliates across the globe including but not limited to integration of pharmacovigilance and drug safety between DSRM and subsidiaries, development and formation of SOPs and procedures. Perform KPI monitoring and compliance monitoring activities for subsidiaries and other countries where Lupin does not have subsidiary but operates through local partners. Ensure Pharmacovigilance due diligence in matters of mergers and acquisitions. Coordination with vendors, internal and external stakeholders relevant for various DSRM functions Actively contribute to the development of processes, applications and methodologies in the department including continuous process improvement Education Post Graduation in Pharmacy or Pharmacy Work Experience Experienced candidate with 8 plus years of experience in relevant sphere of work which is subsidiary and affiliate management, along with experience of handling diverse PV system master files and global awareness on PV requirements across the globe. Competencies Result Orientation Customer Centricity Stakeholder Management Innovation & Creativity Developing Talent Process Excellence Collaboration Strategic Agility
Posted 2 weeks ago
3.0 - 8.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Title Store Manager Reporting to Area Operations Manager About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
Posted 2 weeks ago
3.0 - 8.0 years
3 - 5 Lacs
Mandasa
Work from Office
Title Store Manager Reporting to Area Operations Manager About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
Posted 2 weeks ago
3.0 - 8.0 years
3 - 5 Lacs
Vadodara
Work from Office
Title Store Manager Reporting to Area Operations Manager With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
Posted 2 weeks ago
1.0 - 4.0 years
2 - 6 Lacs
Bengaluru
Work from Office
SKMADS is looking for AdOps Specialist to join our dynamic team and embark on a rewarding career journey Campaign Setup: Set up and launch digital advertising campaigns across various platforms and channels. Configure targeting parameters and ad creative components. Ad Trafficking: Traffic and manage ad creatives, ensuring proper implementation and display on publishers' websites or platforms. Troubleshoot any technical issues related to ad serving. Optimization: Monitor campaign performance and make adjustments to optimize key performance indicators (KPIs) such as click-through rates (CTR) and conversion rates. Implement A/B testing and other optimization strategies. Data Analysis: Analyze campaign data and provide insights into performance trends. Generate reports on key metrics and communicate findings to stakeholders. Troubleshooting: Investigate and resolve issues related to ad delivery, discrepancies, or technical glitches. Collaborate with cross-functional teams to address and solve problems. Tag Management: Implement and manage ad tags for tracking and measurement purposes. Ensure proper integration of tracking pixels and other tracking mechanisms. Quality Assurance: Conduct quality assurance checks to ensure that ads are displayed correctly across various devices and platforms. Verify compliance with industry standards and ad specifications. Communication : Collaborate with internal teams, including sales, marketing, and creative teams, to ensure seamless campaign execution. Communicate with external partners, vendors, and publishers.
Posted 2 weeks ago
1.0 - 7.0 years
3 - 6 Lacs
Thane
Work from Office
Decagon Software Private Limited is looking for Tele Sales Professional to join our dynamic team and embark on a rewarding career journey Making Outbound Calls: Initiating outbound calls to prospective customers using a pre-defined list or database These calls may be cold calls (contacting leads who have no prior interaction with the company) or warm calls (following up with interested leads or existing customers) Product or Service Presentation: Presenting and explaining the features, benefits, and value proposition of the products or services being offered This involves effective communication skills to engage the customer, address their needs, and highlight the unique selling points of the offerings Handling Customer Inquiries: Responding to customer inquiries and providing information about the products or services This may involve addressing questions, clarifying doubts, and overcoming objections to persuade the customer to make a purchase Lead Qualification and Follow-Up: Assessing the potential of leads based on specific criteria or qualifications Telesales executives determine whether a lead is likely to convert into a sale and prioritize follow-up activities accordingly Sales Conversion and Closing Deals: Using persuasive selling techniques to convince potential customers to make a purchase Telesales executives negotiate prices, offer discounts or promotions, and guide customers through the purchasing process to close the sale Relationship Building: Building rapport and developing relationships with customers to enhance customer loyalty and encourage repeat business Telesales executives may maintain regular contact with customers, provide after-sales support, and explore opportunities for upselling or cross-selling Sales Reporting and Documentation: Maintaining accurate records of customer interactions, sales activities, and outcomes This includes updating customer details, recording sales transactions, and generating reports on sales performance and targets Product Knowledge and Training: Acquiring and maintaining a deep understanding of the products or services being sold Telesales executives need to be well-versed in product features, specifications, pricing, and frequently asked questions to effectively address customer inquiries Meeting Sales Targets: Working towards achieving individual and team sales targets set by the organization Telesales executives are often expected to meet specific sales quotas and Key Performance Indicators (KPIs) related to sales conversion, call volume, and revenue generation Effective communication skills, persuasive abilities, resilience, and persistence are crucial for success in a tele sales executive role Active listening, empathy, and adaptability to different customer personalities and situations are also important for building rapport and satisfying customer needs Excellent telephone communication skills, ability to sell
Posted 2 weeks ago
6.0 - 11.0 years
3 - 5 Lacs
Kochi
Work from Office
Reporting to Area Operations Manager Skip Level City/Zonal Manager About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Area Activities expected to be performed by a Lenskart Store Manager Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Customer focus: Driving Net Promoter Score Striving to have long lasting and fruitful relationships with each of our customers Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Driving sales vs. plan Assessing field capability and establish performance priorities at group level Assisting in recruiting and selecting high potential staff People development Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan (Attrition Control) Understanding the reasons for attrition and taking measures to control it Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Cash & Inventory management Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Supervision Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store SOP adherence & implementation Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Store upkeep & maintenance Personal attributes & competencies Minimum qualification: Under Graduate can apply with minimum 6 years of total experience and 2 years as a store manager Graduate with minimum 4 years of total experience and 2 years as a store manager Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority
Posted 2 weeks ago
6.0 - 11.0 years
3 - 5 Lacs
Phagwara
Work from Office
Reporting to Area Operations Manager Skip Level City/Zonal Manager About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Area Activities expected to be performed by a Lenskart Store Manager Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Customer focus: Driving Net Promoter Score Striving to have long lasting and fruitful relationships with each of our customers Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Driving sales vs. plan Assessing field capability and establish performance priorities at group level Assisting in recruiting and selecting high potential staff People development Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan (Attrition Control) Understanding the reasons for attrition and taking measures to control it Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Cash & Inventory management Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Supervision Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store SOP adherence & implementation Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Store upkeep & maintenance . Personal attributes & competencies Minimum qualification: Under Graduate can apply with minimum 6 years of total experience and 2 years as a store manager Graduate with minimum 4 years of total experience and 2 years as a store manager Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority .
Posted 2 weeks ago
10.0 - 13.0 years
5 - 12 Lacs
Vadodara
Work from Office
• Leading execution of strategic projects within APAC region, including planning and scoping with key stakeholders and central project managers. • Design, implement and executemeasures in leading orsupporting projects to achieve strategic objective. Required Candidate profile • Identify regional growth opportunities by working closely with the Regional CEO, CFO and country Managing Directors. Carrying out in-depth market research as required.
Posted 2 weeks ago
8.0 - 13.0 years
9 - 13 Lacs
Noida
Work from Office
Responsibilities: Responsible for business KPI reporting on a daily, weekly, and monthly basis. Support Pricing and packaging of content offerings for various validities and countries. Drive partner reporting and reconciliation for all content partners that are aggregated. Analyzing & recommending customer upsell / cross-sell, churn and retention activities Maintain deferment schedules for the sales and content payouts of subscriptions to ensure correct reporting. Lead reconciliation for Encryption revenue reporting by mapping receivables from retail and credit card and booking of revenue. Co-ordinate the complete sales reporting and forecasting process for all sales channels and develop channel commission plans Generate ad hoc reporting for business teams, distributors and partners Translate Insights into Actions to Support Company Initiatives Requirements: Minimum of 8+ years as a Senior Analyst with experience in Data, KPI, Performance management Candidates with experience in subscription sales will be given a preference Hands-on experience with Microsoft products (excel, PowerPoint etc). MBA or a bachelor s degree in business. Highly numerate and analytic with a Background in financial modeling is an added advantage Organized and confident to work independently and efficiently under pressure Experience in participating in major cross-functional projects
Posted 2 weeks ago
0.0 - 1.0 years
2 - 2 Lacs
Pune
Work from Office
Fresher's or Min. 6 months Exp. WFO 5 days working Age - Min-21 to 35 years Any graduate Interview - walkin CTC - upto 2.5lpa + variables Contact - 9257669383 (Harsha) Required Candidate profile Excellent English communication required Perks and benefits Both way cabs Night allowances upto 9k variables
Posted 2 weeks ago
7.0 - 12.0 years
12 - 18 Lacs
Cooch Behar
Work from Office
Required Quality Head in a Multispeciality Hospital Mini-8 Years of Experience in Hospital Qualification: MBBS/BDS/BHMS/BAMS/Nursing with MHA/MPH/MBA (Healthcare/Quality)/Certified NABH Assessor Regards Arti Call/whatsapp-8090286126/7897900209
Posted 2 weeks ago
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