727 Kpi Jobs - Page 7

": " Overview of job: GroupM is the worlds largest media investment company and is a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Manager in the Nexus Non-Biddable planning team. Nexus Activation Specialist team ensures that briefs are reviewed, creating the media campaigns with Campaign Delivery Team, and set delivery expectations. Also, ensure Creation and delivery of integrated media solution for every campaign. Nexus Activation Specialists meets Agency Team & Clients expectations by achieving campaign KPIs timely, embedding operational excellence. GroupM Nexus\u202FActivation Specialist teams\u202Fadopt\u202Fa collaborative and customer-centric approach\u202Fin delivering high valued\u202Fand innovative\u202Fsolutions for our Agencies\u202Fand Agencies\u202Fclients, including the activation and\u202Fexecution\u202Fof dynamic media campaign. Reporting of the role: This role reports to Ass. Director Non-Biddable The best things about this job: You are a part of proven, high-performance team with an excellent supporting network with development opportunities within GroupM India. Opportunity to work as Activation Specialist team and extend your learning opportunities. Learn & Grow is the mantra we believe will help the candidate prosper in their career path. Attain a strong understanding of cross channel media strategy. In three months, your goals will be: Understanding of Nexus cross-functional teams, their roles and responsibilities. To be involved from brief to implementation of campaigns for the aligned business. Giving contribution in the team and add value while delivering Client requirements. Involved in plan creation & execution for aligned businesses meeting day-to-day requirements. To understand the category and brand objectives for the year. In six months: Handle tactical and implementation planning independently with the team, ensure delivery of KPI as aligned. Creating integrated media plans across TV, Press, Radio and Integrated ( TV+Digital ). Master the art of optimization and prioritization of workflow. Successfully lead media discussion with the Agency. In 12 months: Ensure Plan QC & process optimization right through the year with a tracker. Train and build multi-media / integrated plan champions within your team. Achieve 100% Nexus process compliance adherence. Contribute towards Nexus tool creation / enhancement to enhance efficiency in the planning. Responsibilities of the role: P lanning, buying and execution of non-biddable media plans for a set of businesses after understanding clients media deliverables, GroupM Agencys deliverables and campaign KPIs. Review the brief received from the Agency business team; align with them on the expectation/ output. Based on the reviewed and aligned brief, create integrated activation plans In line with SOP. Working with Nexus mPlan team for campaign execution (campaign go live). Track the live campaigns on daily/ week basis in terms of spot implementation, campaign performance, mid- evals for corrective actions etc. Post evals of all campaigns and learnings from each campaign. Work collaboratively with agency business team, Nexus Activation Specialists, Nexus mPlan , and other Nexus teams (wherever required) to ensure a holistic approach in campaign creation & execution. What you will need: 4+ years of media planning experience. Understanding of Media TV, Print, Radio & Digital non-biddable and cable to deliver integrated media solution. Industry Software Knowledge & usage YUMI, IRS, TGI, MAP. Understanding of digital tools like ComScore, etc. Strive for excellence demonstrated by setting high standards for yourself and committed to continuous improvement and deliver results despite constraints. More about GroupM Nexus GroupM Nexus is the industrys largest community of performance marketing experts designed to drive performance and innovation at scale for GroupMs agencies and clients. With the most platform accreditations in the industry combined with proprietary technology, media, and solutions, culture of continuous innovation and scaled partnerships, GroupM Nexus consistently sets new benchmarks for effectiveness and efficiency across all forms of media to drive growth for the worlds leading advertisers. About India 2020 brought opportunities for brands to innovate because of which we saw an evolving media stack. The growth of digital is set to soar high because of changing consumer habits. With approximately 500 million smartphone users, low-priced data plans, 45 to 50 million e-commerce shoppers, approximately 60 OTT offerings and a young population, India is a mobile-first internet market. It is also one of the top 10 ad spend markets in the world and is set to climb the ranks. Global big tech corporations have made considerable investments in top e-commerce/retail ventures and Indian start-ups, blurring the lines between social media, e-commerce and mobile payments, resulting in disruption on an unimaginable scale. At GroupM India, theres never a dull moment between juggling client requests, managing vendor partners and having fun with your team. We believe in tackling challenges head-on and getting things done. GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity its about belonging. We celebrate the fact that everyone is unique and thats what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with. ",

": " About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPPs global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com At WPP Media, we believe in the power of our culture and our people. Its what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Medias shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust . Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise . Description Reporting of the role: This role reports to Regional Head Non-Biddable The best things about this job: You are a part of proven, high-performance team with an excellent supporting network with development opportunities within GroupM India. Opportunity to work as Activation Specialist team and extend your learning opportunities. Learn & Grow is the mantra we believe will help the candidate prosper in their career path. Attain a strong understanding of cross channel media strategy. In three months, your goals will be: Understanding of Nexus cross-functional teams, their roles and responsibilities. To be involved from brief to implementation of campaigns for the aligned business. Giving contribution in the team and add value while delivering Client requirements. Involved in plan creation & execution for aligned businesses meeting day-to-day requirements. To understand the category and brand objectives for the year. In six months: Handle tactical and implementation planning independently with the team, ensure delivery of KPI as aligned. Creating integrated media plans across TV, Press, Radio and Integrated (TV+Digital). Master the art of optimization and prioritization of workflow. Successfully lead media discussion with the Agency. In 12 months: Ensure Plan QC &process optimization right through the year with a tracker. Train and build Multi-channel / integrated plan champions within your team. Achieve 100% Nexus process compliance adherence. Contribute towards Nexus tool creation / enhancement to enhance efficiency in the planning. Responsibilities of the role: Following are the responsibilities of the Activation Specialists and the varying degree of complexity is subject to individual job level: Activation Specialist team is accountable for tactical planning, buying and execution of Non-Biddable media plans for a set of businesses after understanding clients media deliverables, WPP Agencys deliverables and campaign KPIs. Review the brief received from the Agency business team; align with them on the expectation/ output. Based on the reviewed and aligned brief, create integrated activation plans In line with SOP. Working with Nexus mPlan team for campaign execution (campaign go live). Track the live campaigns on daily/ week basis in terms of spot implementation, campaign performance, mid- evals for corrective actions etc. Post evals of all campaigns and learnings from each campaign. In addition to create, implement, and manage integrated campaigns : Ensure multi-media plan solution are provided to agency business team wherever required. Work collaboratively with agency business team, Activation Specialists, mPlan, and other teams (wherever required) to ensure a holistic approach in campaign creation & execution. Ensure understanding and 100% compliance with both GroupM and Finance processes, policies and procedures. Review output from the Nexus Activation specialist team before delivering to Campaign Delivery team to ensure a best-in-class response. What you will need: 3 + years of media planning experience. Understanding of Media TV, Print, Radio & Digital non-biddable and cable to deliver integrated media solution. Industry Software Knowledge & usage YUMI, IRS, TGI, MAP. Understanding of digital tools like ComScore, etc. Strive for excellence demonstrated by setting high standards for yourself and committed to continuous improvement and deliver results despite constraints.

.Manage & motivate team of 20 operators. 2.Manage the Collection process for assigned campagin(s) 3.Ensure operator are delivering individual calls target, SLA & KPI 4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, & Kept% Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.Dialer Knowledge preferred. 7.To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre. 8.Attrition , Shrinkage, roster mangement. 9.Managing PIP (Performance improvement Plan) of the team members

The manager of the Circuit Ops team will be responsible for managing a team of technicians responding to tickets and incidients. This manager will be responsible for hiring & performance evaluations, KPI/metric read out, network availability, team improvement projects, queue management, network incident on-call, and more. Career Level - M3 This manager should posses knowledge in most of the following areas: Global experience working with telco vendors to repair lit waves and fiber cuts Understanding of a global backbone and RSVP-TE/MPLS Understanding of transit, peering, and IX Metro/optical DWDM, including Infinera and Cisco Queue management Incident response/leading event bridges

Title Store Manager Reporting to Area Operations Manager With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Area Activities expected to be performed by a Lenskart Store Manager Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Customer focus: Driving Net Promoter Score Striving to have long lasting and fruitful relationships with each of our customers Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Driving sales vs. plan Assessing field capability and establish performance priorities at group level Assisting in recruiting and selecting high potential staff People development Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan (Attrition Control) Understanding the reasons for attrition and taking measures to control it Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Cash & Inventory management Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Supervision Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store SOP adherence & implementation Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Store upkeep & maintenance Personal attributes & competencies Minimum qualification: Under Graduate can apply with minimum 6 years of total experience and 2 years as a store manager Graduate with minimum 4 years of total experience and 2 years as a store manager Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities

About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Area Activities expected to be performed by a Lenskart Store Manager Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Customer focus: Driving Net Promoter Score Striving to have long lasting and fruitful relationships with each of our customers Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Driving sales vs. plan Assessing field capability and establish performance priorities at group level Assisting in recruiting and selecting high potential staff People development Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan (Attrition Control) Understanding the reasons for attrition and taking measures to control it Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Cash & Inventory management Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Supervision Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store SOP adherence & implementation Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Store upkeep & maintenance Personal attributes & competencies Minimum qualification: Under Graduate can apply with minimum 6 years of total experience and 2 years as a store manager Graduate with minimum 4 years of total experience and 2 years as a store manager Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Job Summary: We are seeking an experienced and dynamic Team Leader with a background in managing customer service operations for international airline processes. The ideal candidate will be responsible for driving team performance, managing escalations, and ensuring an exceptional customer experience while meeting key operational metrics. Key Responsibilities: Manage and lead a team of 1520 team members handling customer interactions in an international airline process. Monitor and manage team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition . Provide floor support , resolve complex queries, and handle customer escalations effectively and efficiently. Conduct weekly performance reviews , one-on-one coaching, and mentoring for continuous improvement. Coach and onboard new team members, ensuring smooth transition and process understanding. Analyze existing workflows and recommend process improvements to enhance overall performance and CSAT (Customer Satisfaction Score) . Identify Training Needs (TNI) and bridge knowledge or skill gaps to elevate team capabilities. Track and ensure achievement of individual contributor (IC) targets across the team. Maintain AHT (Average Handling Time) within the defined limits across tenure brackets. Collaborate with support functions to ensure the smooth running of day-to-day operations. Skills & Qualifications: Experience in handling international airline processes Mandatory. Proven experience in team management with strong supervisory skills . Excellent verbal and written communication skills in English. Proficient in MS Excel and basic computer applications. Strong organizational and analytical skills with attention to detail. Ability to work in a fast-paced, high-pressure environment . Open to working in a 24x7 rotational shift setup . Preferred Experience: Minimum 13 years of experience in a Team Leader / Supervisor role within an international BPO or airline customer support process. Experience in leading customer service teams in domains like flight bookings, changes, cancellations, and frequent flyer programs. If you're passionate about delivering top-tier customer service and leading high-performing teams in the dynamic airline industry, we invite you to apply.

Role & responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate profileUnder graduate 7 year experience as store manager mandatory Graduate 4 year experience as store manager mandatory

JOB DESCRIPTION-STORE MANAGER Title Store Manager Reporting to Area Operations Manager Skip Level City/Zonal Manager About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Area Activities expected to be performed by a Lenskart Store Manager Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Customer focus: Driving Net Promoter Score Striving to have long lasting and fruitful relationships with each of our customers Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Driving sales vs. plan Assessing field capability and establish performance priorities at group level Assisting in recruiting and selecting high potential staff People development Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan (Attrition Control) Understanding the reasons for attrition and taking measures to control it Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Cash & Inventory management Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Supervision Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store SOP adherence & implementation Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Store upkeep & maintenance Personal attributes & competencies Minimum qualification: Under Graduate can apply with minimum 6 years of total experience and 2 years as a store manager Graduate with minimum 4 years of total experience and 2 years as a store manager Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Join JPMorgan Chase, one of the worlds most admired financial services companies, where people are our strength. Embrace a culture of continuous learning and innovation, using technology and process improvements to achieve great results for clients. Be part of a world-class team committed to excellence. Job Summary As an Associate in the Global Fund Services Governance Team, you will provide governance oversight of our distributed global footprint to ensure regulatory and contractual obligations are met. You will partner with regional Governance teams to ensure quality of service in an ever-changing environment. Your role will involve using data and metrics to drive strategic decisions and improvements. Job Responsibilities Oversee and govern teams to meet regulatory obligations and prepare KPI metrics. Provide regular analysis and reporting of operational data to senior managers. Collaborate with other sites to maximize standardization and drive global reuse. Manage data processes, including preparation, exception handling, and analysis. Govern resiliency plans for all functions in FSOS. Provide oversight on strategic programs and update senior management forums. Enhance operating model through location strategy and resiliency framework. Manage diverse stakeholders across regions and functions. Demonstrate professionalism in executive interactions. Draft agenda and minutes for leadership meetings, ensuring confidentiality. Execute ad hoc projects as requested. Required Qualifications, Capabilities, and Skills Understand Custody & Fund Services. Proficient in Microsoft Office applications. Communicate effectively with strong interpersonal and presentation skills. Execute multiple projects independently with effective communication. Solve problems with critical thinking and negotiation skills. Collaborate with high-performing teams to achieve common goals. Manage time effectively and prioritize tasks efficiently. Preferred Qualifications, Capabilities, and Skills Hold a graduate or postgraduate degree with 3+ years in financial services. Experience in project management. Proficient in MS Project. Experience working within a large organization or technology group. Join JPMorgan Chase, one of the worlds most admired financial services companies, where people are our strength. Embrace a culture of continuous learning and innovation, using technology and process improvements to achieve great results for clients. Be part of a world-class team committed to excellence. Job Summary As an Associate in the Global Fund Services Governance Team, you will provide governance oversight of our distributed global footprint to ensure regulatory and contractual obligations are met. You will partner with regional Governance teams to ensure quality of service in an ever-changing environment. Your role will involve using data and metrics to drive strategic decisions and improvements. Job Responsibilities Oversee and govern teams to meet regulatory obligations and prepare KPI metrics. Provide regular analysis and reporting of operational data to senior managers. Collaborate with other sites to maximize standardization and drive global reuse. Manage data processes, including preparation, exception handling, and analysis. Govern resiliency plans for all functions in FSOS. Provide oversight on strategic programs and update senior management forums. Enhance operating model through location strategy and resiliency framework. Manage diverse stakeholders across regions and functions. Demonstrate professionalism in executive interactions. Draft agenda and minutes for leadership meetings, ensuring confidentiality. Execute ad hoc projects as requested. Required Qualifications, Capabilities, and Skills Understand Custody & Fund Services. Proficient in Microsoft Office applications. Communicate effectively with strong interpersonal and presentation skills. Execute multiple projects independently with effective communication. Solve problems with critical thinking and negotiation skills. Collaborate with high-performing teams to achieve common goals. Manage time effectively and prioritize tasks efficiently. Preferred Qualifications, Capabilities, and Skills Hold a graduate or postgraduate degree with 3+ years in financial services. Experience in project management. Proficient in MS Project. Experience working within a large organization or technology group.

Business/Data Analyst for WPB DQ Remediation 5-10 years of experience working as a Technical lead/data analyst/Business Analyst to execute DQ remediation project within the financial services sector. Should be able to translate business requirements into technical actions and lead discussion with IT teams. Ability to map Business process with Dataflow across systems to build high level design architecture diagram. Stakeholder Engagement: Collaborate with cross-functional teams, including IT, compliance, operations, and product management, to gather requirements and ensure alignment on project objectives. Data Quality Assessment: Conduct thorough assessments of existing data quality issues and develop strategies for improvement, including the implementation of a trusted single source of data and establish a Data lineage for downstream use cases. Documentation : Should have strong expertise in documenting the problem statement and solution using MS PowerPoint for Business and IT Stakeholders.

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Job Summary: We are seeking an experienced and dynamic Team Leader with a background in managing customer service operations for international airline processes. The ideal candidate will be responsible for driving team performance, managing escalations, and ensuring an exceptional customer experience while meeting key operational metrics. Key Responsibilities: Manage and lead a team of 1520 team members handling customer interactions in an international airline process. Monitor and manage team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition . Provide floor support , resolve complex queries, and handle customer escalations effectively and efficiently. Conduct weekly performance reviews , one-on-one coaching, and mentoring for continuous improvement. Coach and onboard new team members, ensuring smooth transition and process understanding. Analyze existing workflows and recommend process improvements to enhance overall performance and CSAT (Customer Satisfaction Score) . Identify Training Needs (TNI) and bridge knowledge or skill gaps to elevate team capabilities. Track and ensure achievement of individual contributor (IC) targets across the team. Maintain AHT (Average Handling Time) within the defined limits across tenure brackets. Collaborate with support functions to ensure the smooth running of day-to-day operations. Skills & Qualifications: Experience in handling international airline processes Mandatory. Proven experience in team management with strong supervisory skills . Excellent verbal and written communication skills in English. Proficient in MS Excel and basic computer applications. Strong organizational and analytical skills with attention to detail. Ability to work in a fast-paced, high-pressure environment . Open to working in a 24x7 rotational shift setup . Preferred Experience: Minimum 13 years of experience in a Team Leader / Supervisor role within an international BPO or airline customer support process. Experience in leading customer service teams in domains like flight bookings, changes, cancellations, and frequent flyer programs. If you're passionate about delivering top-tier customer service and leading high-performing teams in the dynamic airline industry, we invite you to apply.

At least 4 years of experience into BPO/Customer service industry 1-2 years of experience as a Team Leader Mandate Must be aware of shrinkage, attrition,AHT,NPS,CSAT Excellent Communication Skills (Spoken & Written) HR Deeksha Connect on 7697428237 Required Candidate profile Must have 1+ years of experience as a TL Under Graduate can apply. Need excellent communication in English Should have handled a team of 15+ people ops TL - Noida. Inside Sales TL - Gurgaon.

ql-editor kch-description-color"> About SuperK We are re-imagining how neighborhood retail in Bharat, the unorganized Kirana stores of today will transform into organized convenience retail chains over the next decade - we are driving this change. SuperK is a well-funded early-stage startup offering a full-stack solution to empower small retail stores in Tier 2 and below towns. SuperK is rebranding existing small-format retail stores and providing them with the benefits of procurement, tech systems, intelligence, and marketing at scale to create a chain of mini supermarkets. Some parallels can be drawn to how Oyo has transformed the small hotel industry, Medplus & Apollo have changed pharma retail, and BigC & others have changed offline mobile buying. About the Role As a Strategy Associate/Program Manager you need to focus on solving cross-functional business problems, improving process efficiency, piloting new initiatives, and ensuring strong KPI governance across the organization. What you will be doing Problem Solving & Efficiency Improvement Identify and articulate high-impact problem statements across business functions (e.g., supply chain, retail operations, merchandising). Scope the problem clearly with well-defined success metrics. Develop data-backed hypotheses and multiple solution strategies. Design and run rapid pilots to validate hypotheses and identify scalable solutions. Institutionalize successful pilots by creating detailed SOPs and enabling seamless handover to operational teams. New Initiatives & GTM Pilots Support planning, execution, and performance tracking of GTM strategies for new business initiatives. Collaborate with cross-functional teams to execute pilots and analyze outcomes. Operational Hygiene & KPI Governance Define and track critical KPIs across key functions. Identify variances and work with teams to ensure timely interventions and process corrections. Create dashboards, cadences, and documentation to institutionalize operational discipline. What we would like to see in you 4 years of experience in consulting, operations, or strategy roles. Strong analytical and problem-solving skills; comfort with data. Experience in structured problem solving and cross-functional stakeholder management. Ability to thrive in a fast-paced, execution-focused environment. Familiarity with retail, supply chain, or consumer business is a plus. Function : Operational Excellence & Strategic Initiatives Location - Bangalore, Karnataka

Hiring: Ops & Sr. Ops Managers - Aviation Process Min 11 yrs-18 yrs exp, GDS (Amadeus/Sabre) req, Aviation domain a must Package upto 28 lpa" depends on designation and years of exp" Call on 7042331616 or drop cv on supreet.imaginators@gmail.com

Hiring: Ops & Sr. Ops Managers - Aviation Process Min 9-17 yrs exp, GDS (Amadeus/Sabre) req, Aviation domain a must Six Sigma certification preferred Team & Client mgmt | 24/7 shifts | Noida CTC: 15-28 LPA Call Vikas 8527840989 Required Candidate profile Min 14-15 yrs in aviation ops, 7-10 yrs in team & client mgmt GDS (Amadeus/Sabre) expertise, KPI/SLA handling, aviation compliance, customer service skills, flexible for 24/7 rotational shifts.

Hiring: Ops & Sr. Ops Managers - Aviation Process Min 6-15 yrs exp, GDS (Amadeus/Sabre) req, Aviation domain a must Six Sigma certification preferred Team & Client mgmt | 24/7 shifts | Noida CTC: 15-28 LPA Call Latika & WhatsApp CV: +91-9810996899 Required Candidate profile Min 14-15 yrs in aviation ops, 7-10 yrs in team & client mgmt GDS (Amadeus/Sabre) expertise, KPI/SLA handling, aviation compliance, customer service skills, flexible for 24/7 rotational shifts.

Job Summary The Team Lead - Business Analyst to join our Merchandising Analytics Team based in Dania Beach, FL. In this role, the Business Analyst will directly support our Enterprise Data and BI team in delivering scalable data infrastructure, supporting data governance initiatives, and improving the self-service merchandising reporting environment. You will report to the Sr. Manager, Enterprise Data and BI and partner with analysts, data engineers, and the corporate IT team to anticipate data infrastructure needs and proactively build solutions that fuel data driven insights. In this role your key responsibilities will include: The ideal candidate will demonstrate exemplary skills in retrieving and analyzing data sets with millions of records and is highly proficient in SQL, Excel and Tableau. They will have proven experience creating metrics and dashboards using customer, marketing, ecommerce, and financial metrics. In addition to a strong analytics background, this individual will have the ability to apply data visualization techniques that present abstract and complex topics in a clear and concise manner. What You'll Do: • Partner with analytics, data engineering, and BI teams to develop and QA new data tables and data sources across multiple platforms • Partner with business leaders and report end-users to continuously improve the Tableau experience and ensure that KPI’s are both actionable and insightful • Support the Sr. Manager of Enterprise BI in developing and maintaining strict data governance standards in both Tableau and underlying data sources • Develop and maintain reusable SQL scripts that can source multiple business cases and reporting needs • Support the development and creation of insightful and intuitive Tableau dashboards using multiple data sources, parameters, and measures • Perform complex analyses on customer behavior, marketing mix, and funnel performance by leveraging data sets with millions of records from multiple systems • Partner with various analytics teams to scope and build scalable, self-service reporting for cross-functional stakeholders • Partner with stakeholders to construct and prioritize product release roadmaps using JIRA, Confluence, and other workflow management and documentation tools

Develop and implement efficient production schedules to reduce lead times (achieved 10% reduction previously). Manage and track manufacturing orders; coordinate seamless material flow across departments.

Roles and responsibilities: Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines Encourage And Motivate Team To Meet Organizational Goals Develop Team Skill Sets And Manage Personal Development Goals For The Team Proactively Updates On New Procedure Responsible For Staff Retention Within The Team Presents Detailed Information And Responds To Questions From Managers, Clients And Customers Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor Responsible For Feedback And Coaching Good MS Office Knowledge Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client Will Be Responsible For Hourly & Daily Performance Will Be Responsible For Client Communication For His Process Need To Ensure Low Performers Are Motivated, To Get The Required Revenue From Them Ensure Prompt & Accurate Service & Achievement Of Target To Identify Training/Coaching Needs Of Team Members And Provide The Same To The Manager Should Have Good Knowledge Of MS Excel Good Communication Skills Team Handling Skills Key Skills : Email queue Knowledge Good analytical skills Time Management Ability to multitask Ability to work well in and promote a team environment Knowledge of NPS People management skills Flexible to adapt new workflows Excellent communication and comprehension skills are required Preferred Skills: Strong communication skills in English Critical Competencies: Customer Service Good analytical skills Must be very good with data representation Must be very good with MS Excel Time Management Ability to multi-task

To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts. Lead project development, production support and maintenance activities. Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline. Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated. Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLA s/KPI s/OLA s. Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner. Lead and ensure project is in compliance with Software Quality Processes and within timelines. Review functional and technical specification documents. Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates. Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

Ensure the achievement of business for the organization. Development of Agency Channel in all LOB s. Developing all Agency LOB s like GWP, Health, IPA, CL to new benchmarks & keeping the COR paramount with ensuring hygiene business practice. Responsible for driving recruitment & activation with support of campaigns, several engagements. Incumbent is responsible to maintain & enhance service levels provided to the clients thus ensuring sustenance of the existing business. Driving team to achieve the KPI parameters by identify the area of improvement & enhancing business opportunity for the team. Role incumbent is also responsible for explorations & identification of new business by networking. Dedicated for driving the market as per our desire by motivating the agents by organizing monthly meets, engagement activities, training programs, knowledge sharing & upgrading, awards & rewards, feedback programs to ensure organizational goal. Key Accountabilities/ Responsibilities Agency GPW Strategic approach in respective LOB with shear focus in ensuring desire business output. Creating pathway / approach line for team to hitting the desire business Health & IPA GPW Organizing structure training program by team for new agents or existing agents for knowledge upbringing. Daily activity meets with new and existing agents Hunting for new breakthrough for desire business and arrange turning point and bring them onboard Recruitment Guiding & designing pathway for team to onboard high potential agents. Stakeholder interfaces Experience 7 Years of experience Education Graduate or Post-Graduate

Experience Required: 25+ Years of Experience in SAP Projects, Should have handled AMS projects.Location: Preferably Bangalore, but other PAN India Locations are also open.Work Model: Hybrid Model, need to work from office for 3 days in a week or 12 days in a month as mandate.Shifts: UK - India based shift timings.Band: E1Role - AMS Delivery LeaderShort JD25+ years of overall SAP experienceExperience in managing large scale AMS engagements in a 24x7 environmentStrong communicator with good articulation skillsStrong team leading capability and ability to manage multiple stakeholdersDelivered successful AMS engagements by introducing Automation etc from productivity improvement perspectiveWell versed with AMS KPI/SLA and proven track record of managing them successfully

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Job Summary: We are seeking an experienced and dynamic Team Leader with a background in managing customer service operations for international airline processes. The ideal candidate will be responsible for driving team performance, managing escalations, and ensuring an exceptional customer experience while meeting key operational metrics. Key Responsibilities: Manage and lead a team of 1520 team members handling customer interactions in an international airline process. Monitor and manage team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition . Provide floor support , resolve complex queries, and handle customer escalations effectively and efficiently. Conduct weekly performance reviews , one-on-one coaching, and mentoring for continuous improvement. Coach and onboard new team members, ensuring smooth transition and process understanding. Analyze existing workflows and recommend process improvements to enhance overall performance and CSAT (Customer Satisfaction Score) . Identify Training Needs (TNI) and bridge knowledge or skill gaps to elevate team capabilities. Track and ensure achievement of individual contributor (IC) targets across the team. Maintain AHT (Average Handling Time) within the defined limits across tenure brackets. Collaborate with support functions to ensure the smooth running of day-to-day operations. Skills & Qualifications: Experience in handling international airline processes Mandatory. Proven experience in team management with strong supervisory skills . Excellent verbal and written communication skills in English. Proficient in MS Excel and basic computer applications. Strong organizational and analytical skills with attention to detail. Ability to work in a fast-paced, high-pressure environment . Open to working in a 24x7 rotational shift setup . Preferred Experience: Minimum 13 years of experience in a Team Leader / Supervisor role within an international BPO or airline customer support process. Experience in leading customer service teams in domains like flight bookings, changes, cancellations, and frequent flyer programs. If you're passionate about delivering top-tier customer service and leading high-performing teams in the dynamic airline industry, we invite you to apply.