511 Kpi Jobs - Page 3

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement: Bachelors Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

1. Capture the details of the Bill of Lading in the system 2. Should follow the instructions as mentioned in the Process Manual 3. Self-learning skills 4. Deliver the goals and targets as per defined KPI s 5. Follow the company policies and procedures under the guidelines aligned by supervisor and manager 6. Excellent Communication skills. Qualifications Graduate Fresher - Non Technical

About the Role: The SME will be responsible for supporting new joiners during OJT by providing real-time guidance, resolving escalations, and ensuring process understanding and KPI achievement. The incumbent will report to the Assistant Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Provide real-time floor support to Rookies during their OJT phase Assist Rookies in understanding systems, processes, and handling live customer scenarios Take ownership of supervisor-leve

Monitoring Helath, Safety & Environemnt related data & analysis for redcuction of incident Safety Process confirmation Design & develop EHS training programs to provide safety awareness educationRisk assessment & Aspect impact Study All EHS legal requirements and should know method of evaluation of the compliance. Fire protection & Emergency management Design & implement strategies to reduce incidents of illness, Waste & Water to maintain overall plant KPI MAE Safety Release Qualifications Bacholor/Diploma of Mechanical / Electrical / Automobile Engineering + Advance Diploma In Industrial Safety Course ( Full time ) RLI/CLI candiate preferred 3-6 Years in same profile in reputed organiza

Role & responsibilities 1. Security Risk Assessment & Auditing Conduct security audits and assessments to identify vulnerabilities. Perform penetration testing and ethical hacking to simulate cyberattacks. Evaluate compliance with regulations like ISO 27001, NIST, GDPR, HIPAA, SOC 2 . 2. Security Strategy & Policy Development Develop and implement cybersecurity policies, procedures, and frameworks . Advise organizations on best practices for risk management, data protection, and incident response . Assist in aligning security strategies with business objectives and compliance mandates . 3. Threat Management & Incident Response Help organizations develop incident response plans (IRP) . Conduct forensic investigations in the event of security breaches. Provide real-time threat intelligence and recommend proactive security measures. 4. Implementation of Security Solutions Recommend and deploy firewalls, SIEM, IDS/IPS, endpoint security, and cloud security tools . Guide organizations on zero-trust architecture, identity access management (IAM), and encryption . Assist in setting up secure cloud environments (AWS, Azure etc..) . 5. Security Awareness & Training Conduct cybersecurity training sessions for employees and executives. Educate teams on social engineering attacks (phishing, BEC, ransomware defense) . Preferred candidate profile Candidates are preferred to hold or be actively pursuing related professional certifications such as CISSP, CISM or CISA Knowledge of common information security standards, such as: ISO 27001/27002, NIST, PCI DSS, ITIL, COBIT

Overview Location: Hyderabad, Chennai, Coimbatore, Bangalore Experience: 5-6 years Skills: DV360/TTD/Amazon DSP, Deals, RTB, having end to end campaign knowledge. About Annalect India We are an integral part of Annalect Global and Omnicom Group, the second-largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services under Omnicom Media Group: OMD, PHD and Hearts & Science. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in the areas of Creative Services, Technology, Marketing Science (data & analytics) and Media Services. We currently have 2000+ awesome colleagues (in Annalect India) who are committed to solving our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together. Responsibilities Successfully managing day-to-day performance of campaigns across different DSPs and related platforms Coordinate campaign executions across all regions, serving as primary point of contact with agency and platform stakeholders. Manage campaigns on Demand Side Platforms (DSPs) through optimization strategies, campaign insights, monitoring and adjusting pacing, controlling quality of inventory, troubleshooting ads and tracking tags, etc. to ensure all KPIs are met (delivery, performance, revenue goals, etc.) Working with agency team to develop best-in-class solutions based on available tech. Oversee media tracking and analytics set up and implementation. Communicates day-to-day format, screen, inventory performance to clients and agencies as needed. Understand and describe bottom-up planning, how client goals and KPI’s to platform activation strategies/tactics across the funnel. Qualifications A full-time graduate degree (Mandatory) 5 to 6 years of relevant experience in managing programmatic campaigns for large clients. Expert level knowledge of digital programmatic buying with hands-on experience using demand-side platforms. DV360/TTD/Amazon DSP experience is preferred. Working knowledge of the holistic digital landscape: video, display, social, programmatic, and marketing analytics Able to proficiently describe all possible KPIs and how they fit into the customer journey. Comfortable thinking strategically and analysing performance in a continually evolving, dynamic environment. Proficient in MS Excel and PowerPoint, with demonstrated ability to organize and consolidate multiple data sources for analysis.

We have Showroom Manager - Reliance Jewels opportunities for below locations. We need seasoned candidate with minimum 6-12 years of jewelry industry only. Gorakhpur Noida Jodhpur Key Responsibilities - Plan retail KPI’s for achieving AOP Overlook achievement of GSS number and value targets, driving through store team Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs. Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty Implementing SOP’s for VM/ Marketing at stores. Lead and manage the team effectively to ensure alignment with business objectives and high performance. Ability to handle and resolve conflicts in a constructive manner. Building culture of trust , integrity and respect in stores Develop & provide opportunities to store employees through various step up programs Develop functional capabilities in employees through appropriate training interventions Adaption of driving sales through omni channel TAT to be followed for customer complaints Ensuring availability manpower for planned training programs Key Performance Indicators - %LFL Growth % Walkin Target % Increase in BER Improve Diamond & Silver share in store % conversion Increase ABV Mystery audit score Functional Competencies - Showroom Operations Effectiveness Customer Orientation Planning & Organizing Behavioral Competencies - Nurturing Result Orientation Growth Mindset Communication & Rapport Building

Key Responsibilities Health, Safety Environment (HSE) Report any work-related injuries, illnesses, incidents, or hazards. Comply with all HSE policies, procedures, and regulations. Actively participate in HSE training and awareness initiatives. Quality Follow defined standard work, procedures, and documentation. Perform system quality checks on planning parameters (min/max inventory, reorder points, tracking signals). Take corrective actions to support Plan for Every Part (PFEP). Delivery Planning Conduct 12-month horizon supply-demand analysis and highlight key risk areas. Run simulations of planning parameter changes and present KPI impact analysis. Monitor abnormal demand or inventory signals; propose adjustments. Enter forecast changes and ensure alignment with aggregate demand. Take ownership of demand, supply, and inventory planning to meet customer needs. Coordination Execution Coordinate with internal and external suppliers and stakeholders across multiple functions. Process and monitor supplier orders aligned with supply plans. Track and expedite procurement signals as necessary. Analyze planning metrics and reporting KPIs. Use systems such as Xelus, GOMS, and aftermarket planning tools. Teamwork Collaboration Communicate effectively with internal teams and support functions. Support and contribute to quality, safety, and process improvement initiatives. Actively pursue development goals aligned with business priorities. Experience 2+ Years in supply chain, materials planning, or procurement preferred. Intermediate-level skills through training or on-the-job experience. Familiarity with tools like Xelus, GOMS, or other material planning software is desirable. Key Skills Knowledge Supplier coordination and order monitoring Supply plan execution and procurement signal adjustment KPI tracking and reporting Working knowledge of aftermarket planning systems Analytical thinking and process orientation Shift Timings: 5:00 PM - 2:00 AM IST (US Time Zone Support) Shift Benefits: Night Shift Allowance + Pickup/Drop Facility (within PMC PCMC limits) Required Qualifications High school diploma or equivalent (secondary education completion). May require specific licensing to comply with export control or sanctions regulations. Core Competencies Communicates Effectively - Delivers clear, tailored communication across teams. Drives Results - Consistently meets goals under pressure. Global Perspective - Applies a global lens to problem-solving. Manages Complexity - Synthesizes complex and conflicting information to make decisions. Optimizes Work Processes - Improves efficiency through continuous process enhancement. Values Differences - Leverages diverse viewpoints and fosters inclusion. Technical Competencies Materials Planning System Utilization - Uses systems and tools (e. g. , Excel, OMS) to manage supply-demand planning and respond to exceptions. Plan for Every Part (PFEP) - Applies PFEP across the supply chain and facility operations to ensure smooth part flow. Inventory Management Optimization - Uses data analytics to optimize inventory investment within supply chain constraints. Materials KPI Management - Evaluates supply chain KPIs and drives performance improvement. Network Master Supply Planning - Aligns long-term supply plans with demand forecasts, balancing cost and service.

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 14 international markets, and we re currently in the process of expanding further across Europe, Asia, and North America. We are currently looking for an Senior Associate Driver Operations - US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You ll make a difference: Reporting to the Senior Division Manager , as the Senior Associate Driver Operations - US Voice Process you will be responsible for supporting the Fleet Team for the EU market and ensuring the entire supply of contractors (Partner Drivers) is taken care of. The roles & responsibilities can be broadly outlined as follows: Recruiting Partner Drivers : Make outbound calls to potential drivers and guide them through our recruitment process. Driver Support : Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues. Quality Assurance : Investigate and correct any errors made by partner drivers. Mentorship : Guide and support team members to achieve their goals and improve. KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets. Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore. Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand. Project Leadership : Lead projects to improve our operations. Required skills: Bachelor s degree or equivalent. Proven experience with a minimum of 3 years. Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers. Past experience working in the night shifts/rotational shifts. Email and chat process experience. Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. Foster a collaborative and positive work environment. Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. Previous experience in operations and logistics is a big plus! Previous experience in a startup is a big plus! Work Schedule: 9-hour shifts (8 working hours + 1-hour break) 5 days a week (2 week-offs based on rota) Office-based role in Bengaluru Note: Bengaluru-based immediate joiners are preferred. Designation may vary based on experience and organizational structure. We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Your skills 5+ years experience (or equivalent) in recruiting field C1 English Great communication skills High level of self-organization Your tasks - Handle end-to-end recruiting on a global level - Experience in hiring Technical Requirements - Develop recruiting strategies for specific fields - Consult business on hiring: who/where/when - Take the lead for special projects - Provide KPI updates Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That s why Hemmersbach is The Social Purpose IT Company. Your benefits Buddy program Internal career development program Onboarding program

Consultant (WITSML) SynapseIndia is a software development company with over 24 years of experience, featuring development offices in India and the USA. We serve clients worldwide, delivering innovative solutions tailored to their needs. Our Noida SEZ office is conveniently located just a 10-minute walk from the nearest metro station. Why work with us Partnerships with Industry Leaders: We are a Google and Microsoft partner, staffed by certified professionals. Global Presence: As a multinational corporation, we have clients and employees across the globe. Structured Environment: We follow CMMI Level-5 compliant processes to ensure quality and efficiency. Timely Salaries: We have consistently paid salaries on time since our inception. Job Stability: Despite market fluctuations, we have not had to lay off employees. Work-Life Balance: Enjoy weekends off on the 2nd and last Saturday of every month, with no night shifts. Our employees are 100% satisfied, thanks to a culture of trust and growth opportunities. Eco-Friendly Workplace: We promote health and well-being with special anti-radiation and energy removal features in our offices. We prioritize the job security of all our employees. We celebrate all festivals with enthusiasm and joy. Yearly Appraisals: Exceptional performers can receive over 100% increments during appraisals. We recognize and reward top performers on a monthly basis for their outstanding contributions. We provide Accidental and Medical Insurance to our employees. Who are we looking for Designation : Consultant (WITSML) Experience Range : 3+ years What is the work You will be a part of Technology Team, involved in development of web-based applications using .NET with consuming WITSML development practices. Designing and developing applications using Microsoft Technologies. Writing detailed programs through discussion with clients, clarifying what actions the program is intended to perform. What skills and experience are we looking for Minimum 3 years of working experience in WITSML development. Minimum 2 years of working experience with .Net and C# web application. Minimum 1 year of experience in KPI algorithm and understanding on reports generation practices with WITSML store. Experience of debugging and troubleshooting .NET Maui applications. Preferrable to have knowledge in Rig data analysis, REI (Rig Efficiency Index)Visualization.

Purpose of the Job/Role A Merchandiser will work closely with the Clients and BD team to create designs and samples as per customer and organizational requirements. Develop concept for the future product line. They will understand brief received and will develop concepts around the brief. They will create visual, mood, story boards and develop product concepts. Them will prepare presentation for the internal and external product/concept discussions. Key Responsibilities and Accountabilities Create concepts for the new Line of Jewelry for customers Understanding brief and identify focal points of the concept creation Develop story, visual and mood boards Conduct search and identify design elements for the concepts To develop concepts focused on the brief/ vision Technical & Market Orientation Develop product understanding size, shape, and other details of the Diamonds and Metal requirements Understand market trends is able to forecast market demand Adept in understanding client brief and vision for design concepts Innovative Product creation Developing innovative and technically viable product designs and concepts for the customer and target customers/ end users To focus on product specifications of Size, grammage, etc To ensure that the designed product is practical in production development Team Management Handling team of designers and CAD Getting designs and CAD ready in requisite timelines KPI 50% selection from the designs and sample created Creating Samples within 7 days TAT Competencies and Levels Graduate in design with 3 to 7 years of experience Conceptualization skills Innovative Product creation with focus on customer and organizational brief Focus on technical aspects of the Jewelry designing. Shall be able to create product with understanding to Diamond Shape, Size and other details. Shall be able to expand entire collection from the concept Shall know technicalities such as diamond shape and size Role Specification Qualification (Less than Graduate, Graduate, Post Graduate, PhD, Any Specialization) Bachelor of Designing with specialization in Jewelry Techno-functional Skills Jewelry Designing Jewelry Merchandising Diamond jewelry designing for Domestic or International Markets Years of Experience 2 to 4 years CTC Bracket Industry Jewelry industry Hands on experience

Key Responsibilities: • Plan, execute, and optimize Meta Ads campaigns (Facebook & Instagram) focused on lead generation. • Manage full-funnel lead campaigns: from audience research and ad creative to landing page alignment and post-click optimization. • Monitor and adjust campaign budgets, bids, and targeting to maximize ROI and reduce cost per lead (CPL). • Create and test audience segments including interest-based, custom, and lookalike audiences. • Write engaging ad copy and coordinate with designers to produce high-converting creatives. • Track key performance metrics (CTR, CPC, CPL, ROAS, etc.) and provide actionable insights. • Conduct A/B testing on ad formats, creatives, placements, and landing pages. • Ensure timely and accurate tracking using Meta Pixel and conversion APIs (CAPI). • Generate weekly and monthly performance reports to share learnings and improvement plans. • Stay updated with Meta algorithm changes, platform updates, and advertising best practices. • Provide recommendations and execute strategies for campaign structuring, targeting, placements, and other aspects of PPC. Core Competencies required: • Minimum 3 years of hands-on experience in running Meta Ads for lead generation (preferably in service or B2C product industries). • Proven track record of delivering high-quality leads at optimized CPL. • Strong understanding of Meta Ads Manager, Custom Audiences, Lookalike Audiences, and Attribution tools. • Familiarity with UTM tagging, Meta Pixel setup, and conversion tracking. • Experience in analyzing campaign performance using Meta Ads Reporting, Google Analytics, and other dashboard tools. • Excellent copywriting skills and creative briefing ability. • Strong analytical skills and proficiency in Excel or Google Sheets. • Bachelors degree in Marketing, Business, or related field. Meta Blueprint certification is a plus. Interested candidates can share resume on tanya.shukla@tumbledry.in

A technical executive develops & manages the technical team & equipment at all times & is one point of contact for Technical Manager

Role & responsibilities Financial Accounting & Management: Oversee accounting of financial transactions and prepare periodic financial statements, including annual statutory audits Manage operational cash flow and investment of surplus funds Track and monitor budgets for operations and projects Implement internal controls to safeguard assets and manage risks Supervise and develop personnel and systems for efficient accounting and financial processes Direct the accounting and financial departments daily with a comprehensive approach Analyze operations to identify opportunities for improved departmental efficiency Manage budget proposals, preparation, and timely reporting of financial statements Handle financial planning, risk management, and investment strategy development Manage liabilities, investments, and monthly reporting to the Management Committee (MC) Oversee fundraising plans and capital structure management Define and implement financial KPIs to monitor performance Ensure sustainable and appropriate cash flow management Supervise finance personnel and conduct performance evaluations Maintain vendor relationships and manage procurement contracts Prepare and present current financial reports, forecasts, and strategies to the MC at every business meeting Ensure compliance with all statutory and regulatory audits, submitting reports on time Develop and maintain robust internal control systems to protect company assets Collaborate with senior leadership to advance departmental goals and drive organizational change through financial insights Oversee long-range financial planning, budgeting, and resource allocation Execute any delegated tasks or responsibilities as required in the ordinary course of business Guide and supervise common services departments, including IT systems and procurement Maintain regular communication with statutory and internal auditors and submit reports to the MC Specific Projects: Support and coordinate ERP implementation Coordinate with legal advisors on tax restructuring related to charitable institution compliance; support execution of restructuring initiatives Key Skills & Requirements: Strong written and verbal communication skills Excellent analytical and interpersonal abilities Proficiency in English, Kannada, and Hindi (knowledge of additional languages is an advantage) Proficient in MS Office, Tally, and professional email/letter drafting Experience working in an ERP-based environment such as SAP or Microsoft Dynamics within a reputed organization Desired Candidate Profile: Male candidates, preferably aged 55-60 years Minimum 15-20 years of relevant experience Prior experience in hospitality, sports clubs, or social clubs preferred Residing preferably within a 5 to 10 km radius of HAL Old Airport Road, Bangalore Willingness to work as a consultant on a contractual basis

Profile - AP Helpdesk Exp - 3 Years Location - Pune Interested candidates can contact 9368485265 & can drop resume at kmprachi@bdo.in Reconciliation/ Helpdesk Ability to resolve AP disputes within an agreed timeline with required level of accuracy. Responsible for Helpdesk emails & Meeting of KPI & SLA. Answering Vendor/Clients query through emails with the clear RCA and preventive action. Work closely with other departments, such as procurement, finance, and operations, to resolve issues and ensure smooth workflow Respond to vendor inquiries regarding payment status, discrepancies, and account balances. Needs to perform Vendor account reconciliation and to monitor the exceptions and to communicate exceptions to internal/external clients. Train and mentor junior team members in accounts payable processes. Research, identify and complete all open issues and maintenance of tasks in a timely manner Assist in key project work, assuming responsibility for ensuring that key deliverables and milestones are met. MIS and Month end closing handling. Ensure compliance with company policies, procedures, and accounting principles Identify and implement process improvements to enhance efficiency and accuracy. Assist with financial audits, providing necessary documentation and explanations. Payment Process: Prepare payment runs as per payment schedules, including checks, ACH, wire transfers, and other payment methods according to client requirements. Adherence of Internal and external approvals by following all the critical parameters. Perform Ad Hoc payment requests. Ensure that payments are made in accordance with company policies and payment terms. Returns to be handled and coordinated with the Treasury team. Prepare regular reports on payment activities, aging and Debit balance reports. Experience with international payments and currency conversions. Ability to resolve AP Payments disputes within an agreed timeline with required level of accuracy. Train and mentor junior team members in accounts payable processes. Research, identify and complete all open issues and maintenance of tasks in a timely manner Assist in key project work, assuming responsibility for ensuring that key deliverables and milestones are met. Ensure compliance with company policies, procedures, and accounting principles

Should have minimum 4+ years of experience in BPO. Should have been designated as a Team Lead for at least 2 years on papers. Domestic Inbound Voice experience is mandate. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Chennai based candidates. Interested candidate can share resume on: - Email ID: Pavithras19@hexaware.com Contact Number: 9626261016

Domain:- Customer Support - Intl. Voice (Banking Domain) FRESHERS WELCOME Exp: Min 1 Yr in Intl. Voice Process CTC: Up to 4.5 LPA + allowances+incentives Loc: Bangalore | WFO Shift: 24/7 US Rotational Notice: Immediate Contact- HR Kritika 9784269728

Responsibilities: * Lead healthcare ops team- both B2B and B2C vertical, drive business dev & sales growth. * Manage KPIs, stakeholders & regulatory compliance. * Oversee primary care delivery & customer acquisition. Health insurance Provident fund Annual bonus

Hi Job Enthusiasts! Greetings from ShiningStars Hiring for Assistant Manager Operations Lucknow Location. Company: Leading Multinational BPO (E-commerce Voice Process) Job Type: Full-Time | Work from Office Location: Lucknow Open Positions: 10 About the Company: We are a trusted BPO partner for some of Indias top e-commerce brands. With a strong presence across the country, we specialize in delivering efficient and quality-driven customer service. Our Lucknow branch is expanding, and we are looking for enthusiastic leaders to join our operations team. Roles and Responsibilities: Supervise daily operations of the e-commerce voice process team. Lead and motivate a team of customer support agents to achieve KPIs. Ensure adherence to SLAs, quality standards, and customer satisfaction targets. Monitor real-time performance and prepare improvement strategies. Conduct regular team huddles, coaching sessions, and trainings. Handle escalations and collaborate with cross-functional teams to resolve issues. Present team performance reports to higher management regularly. Eligibility Criteria: Minimum 5 years of experience in the BPO industry. At least 2 years of experience as an Assistant Manager Operations. Graduation in any stream is mandatory. Strong communication skills in English and Hindi. Proven track record of managing teams and delivering performance improvements. Prior experience in e-commerce and voice-based customer service is highly preferred. Immediate joiners will be given priority. Compensation and Work Details: Salary: Up to 5.5 LPA (Hike up to 30% depending on last drawn and interview performance) Working Days: 6 days a week with 1 rotational off Interview Mode: Virtual How to Apply: Send your updated CV via WhatsApp to Homa at 9696714723. If the call isn’t answered, please drop a message mentioning the role. Stay Updated on Openings: Join our official WhatsApp channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #HiringNow #AssistantManager #OperationsJobs #LucknowJobs #EcommerceSupport #VoiceProcess #BPOCareers #TeamHandling #CustomerService #LeadershipOpportunity #ApplyNow #ShiningStarsRecruitment Let me know if you also want a shorter version for WhatsApp or a creative variation for LinkedIn.

The Job Role and Responsibilities Primary job responsibilities: Will constantly identify opportunities to grow the customer base and build positive relationships with new clients. Building and maintaining profitable relationships with key customers. Provide day-to-day support to the Business Development and Engagement teams. Update the company website with new content using the content management system (CMS) Assist with the monitoring and reporting of the departmental KPIs (including generating data to be used in reports). Follow up queries on behalf of consultants and chase feedback on tender submissions. Managing, training, and motivating the existing sales team to drive revenue growth Develop and manage efficient distribution networks for sales Collecting customer and market feedback and reporting the same to the organisation Competencies and Skills Required The most important responsibilities, recruiters look for the following competencies in a candidate: Good communication skills Ability to manage teams Good in excel Problem solving skills Job Timing Monday to Friday - 9:30 AM to 6:00 PM Saturday -9:30 AM to 5:00 PM Offered Benefits / Facilities : Key Skills : Customer Relationship Customer Engagement Kpi

SAP SAC Mumbai Location- 5 Years More Details SAP SAC Mumbai Location- 5 Years Spanbix Jobs Overall SAP Anlytics experience is 4-5 years SAC experience of min 2 Years with 2 SAC implementations- Worked on Import and Live data connections. Story building, Application building Pharma sector dashboard experience is added advantage, Worked on KPI from Finance, Sales etc. Worked on SAC teams , Sac performance tuning SAP BW experience of 3-4 years Worked on BW HANA data modeling Worked on BW queries and ADSOs Worked on Analysis for Office (AFO) reports. Integration of AFO with SAC. Good communication Skills, Preferably from Mumbai Location

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement: Bachelors Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

As the Analytics Manager, you will oversee the end-to-end delivery of insights across Silvermine's product suite including eForm2290, eMCS150, and Truckopedia. You'll lead a multidisciplinary team, define the analytics roadmap, and establish robust data practices that inform strategic and tactical decisions. KEY RESPONSIBILITIES: - Lead and mentor a cross-functional analytics team supporting product, business, marketing, and CX. - Collaborate with functional leads to align analytics projects with business OKRs. - Own and evolve the KPI frameworks for products and business performance. - Ensure high quality and consistency of dashboards and reports. - Coach and manage a team of analysts, fostering growth and delivery excellence. - Drive adoption of analytics tools and self-serve capabilities within departments. - Translate business problems into data-driven solutions. - Drive analytics roadmap, improve data governance, and coordinate with Data Engineering. - Represent analytics in leadership meetings and decision-making forums. PREFERRED QUALIFICATIONS & REQUIRED SKILLS: - 8+ years of analytics experience with at least 2 years in a managerial/lead role. - Proficiency in SQL, Python, Power BI/Tableau/Metabase, GA4/Any other web analytics tools. - Experience with web analytics and A/B testing frameworks. - Understanding of marketing attribution and user segmentation. - Exposure to data governance and quality checks. - Familiarity with compliance, SaaS, or transactional web products is a strong plus. - Strong communication skills, business acumen, and stakeholder management. PERKS OF JOINING: The Culture: most companies talk about their values, we live them. - Supportive Culture: We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth. - Work-Life Balance: We support a hybrid work model and encourage our employees to create a healthy balance between personal and professional life. - Rewards and Recognitions: Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are part of our DNA. Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses