855 Kpi Jobs - Page 8

Sustainability Consultant Job Title : Sustainability Consultant Location : Chennai, Hyderabad, Bangalore Experience : 0-3 Role Summary: Advises organizations on strategies to improve environmental performance, reduce waste, and meet sustainability targets. Key Responsibilities: Conduct sustainability audits and assessments. Develop and implement ESG (Environmental, Social, Governance) strategies. Guide clients on certifications (LEED, BREEAM, ISO). Monitor and report on sustainability KPIs. Skills Required: Strong understanding of sustainability standards and regulations. Project management and stakeholder engagement. Analytical and strategic thinking. Excellent communication and presentation skills. Qualifications: Bachelors/Master’s in Sustainability, Environmental Management, or related. 3–6 years in consulting or corporate sustainability roles.

Essential Skills Good understanding of Network Architecture, Radio Hardware/Software & Antenna System. Clear conceptual understanding of RF principles, Call flow & link budget. Good Knowledge of Radio parameters, KPIs & RAN features. Familiar with emerging radio technologies, standardization and its application. Good knowledge of Radio products. Proficient in Air interface algorithms & network tuning, Data analytical skills. Fair understanding of Radio Capacity dimensioning, forecasting, Site solutioning and TCO evaluation Ability to design and deliver new solutions from scratch Familiar with Energy efficiency / saving concepts. Advantage Skills : Advance knowledge of RAN technologies & protocols. RAN virtualization & Cloud native architecture. Proficient in LMS strategy, Coverage & capacity dimensioning Automation with AIML Models Proficient in data analysis using Python and other scripting frameworks

Company: Marsh Description: Ensures timely and accurate production/processing of complex documents/information (includes report preparation) Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships Adheres to Company policies and performance standards Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

1.Manage & motivate team of 20 operators. 2.Manage the Collection process for assigned campagin(s) 3.Ensure operator are delivering individual calls target, SLA & KPI 4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, & Kept% Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.Dialer Knowledge preferred. 7.To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre. 8.Attrition , Shrinkage, roster mangement. 9.Managing PIP (Performance improvement Plan) of the team members

Core Responsibilities : Data cleansing, trend analysis, audit preparation, KPI dashboards, and PMO support. Your Profile / Qualifications Skills Required : Strong data analytics, Power BI/Sharepoint expertise, and ESG reporting knowledge.

MS Office Mail Writing Strong organizational and coordination abilities Basis Hardware Knowledge Complaint Resolution KPI Tracking Good Communication Skills & Writing Skills Grad./Diploma

To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts Lead project development, production support and maintenance activities Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated Create functional and technical specification documents Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines Ensure analysts adhere to SLA s/KPI s/OLA s Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner Lead and ensure project is in compliance with Software Quality Processes and within timelines Review functional and technical specification documents Serve as the single point of contact for the team to the project stakeholders Promote team work, motivate, mentor and develop subordinates Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix

Job Requirements Review project scope and define boundaries Create effort estimations and timeline Create Standard Operating procedure, and delivery check list Create daily task for team, ensure team deliver as per defined KPI Review and perform quality check for Asset register prepared by team Engage customer timely and provide updates and reports Define Project and workflow KPIs Prepare training plans for team and identify gaps Work Experience Project management Oil and Gas maintenance SAP / CMMS data management Details Asset / Equipment master knowledge

Job Title: Customer Support Executive International Voice Process Location: Newtown, Kolkata Work Schedule: 5 Days Working Salary: Up to 6 LPA (Based on interview performance) Job Description: We are looking for skilled professionals to join our International Voice Process team. If you have prior experience in handling international customer calls and are looking for a rewarding career with growth opportunities, we want to hear from you! Key Responsibilities: Handle inbound/outbound international calls with professionalism and efficiency. Resolve customer queries, complaints, and provide appropriate solutions. Ensure high levels of customer satisfaction through quality service. Document all call information accurately and follow up where required. Work closely with the team and management to achieve performance goals. Requirements: Minimum 1 year of experience in an International Voice Process is mandatory. Qualification: Graduate or Undergraduate . Excellent communication skills in English (verbal and written). Strong interpersonal skills and a customer-first attitude. Ability to work in fast-paced environments and handle pressure. Additional Details: Work Days: 5 days a week (Rotational shifts) Location: Newtown, Kolkata Salary: Up to 6 LPA (Depending on interview score and experience) Why Join Us? Competitive salary package and performance incentives Professional work environment Opportunity for career advancement Stay updated with the latest job openings by following this channel! https://whatsapp.com/channel/0029VakQxxWA2pL8Jyx9XS1Z Interested candidate can WhatsApp at : HR Simar :7840808749 HR Diana : 9311602064 HR Mehak :8383025642

Responsibilities: * Manage KPIs, guide projects from concept to launch. * Lead cross-functional teams on new product initiatives. * Ensure proficiency in project management tools like MS Project & Agile methodologies. Provident fund

Supervise daily fabrication operations and production schedules Implement Lean Manufacturing and Six Sigma principles to optimize workflows Coordinate with engineering and design teams to interpret technical drawings Required Candidate profile Monitor KPIs and drive corrective actions to meet performance goals Collaborate with other departments to align fabrication with broader project objectives

vHive is looking for a highly capable and proactive Operations Manager to join our growing team in Pune. This role is central to managing and optimizing day-to-day operations tied to our digital twin product delivery , ensuring high-quality execution at scale. We are not looking for just a data analyst, we need someone with real operations leadership experience who can manage vendors, optimize workflows, and confidently make operational decisions. The ideal candidate thrives in a data-driven environment, understands the bigger picture of business operations, and brings a hands-on approach to performance tracking, process improvement, and vendor coordination. This is a high-trust position: you will take ownership of a key system used to monitor and report company-wide operational KPIs. You will be responsible for maintaining smooth operational performance and promptly raising alerts through the appropriate channels when needed. Key Responsibilities 1. Vendor Management Establish and maintain strong relationships with vendors to ensure timely, high-quality data product deliveries. Manage vendor work orders and purchase orders, ensuring compliance with service-level agreements (SLAs). Collaborate with vendors on delivery schedules and project priorities. 2. Workflow & Process Improvement Identify bottlenecks and implement enhancements to streamline workflows. Own and continuously improve the PO system for data annotation work. Develop dashboards and tools for operational visibility and issue resolution. Drive end-to-end process improvements with a focus on speed, accuracy, and scalability. 3. Performance Monitoring & Reporting Develop, monitor, and report on key performance indicators (KPIs) and SLAs. Generate insights and reports that support strategic decision-making. Track team and vendor performance to support continuous improvement efforts. Manage resource allocation to align with project timelines and quality goals. 4. Data-Driven Decision Making Use data and predictive analytics to anticipate workflow challenges and proactively address them. Collect, analyze, and present operational insights for continuous improvement. Collaborate with cross-functional teams to apply data insights across departments. 5. Leadership & Ownership Take ownership of workflow management systems and contribute to their evolution. Ensure all operational practices align with broader business objectives. Lead with confidence, especially in ambiguous or high-pressure situations.

To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts. Lead project development, production support and maintenance activities. Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline. Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated. Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLA s/KPI s/OLA s. Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner. Lead and ensure project is in compliance with Software Quality Processes and within timelines. Review functional and technical specification documents. Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates. Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

Performs analysis of technical documentation (Engineering drawings, tech specs etc) to assign HTS(HS) to Baker Hughes and vendor supplied products to ensure smooth and accurate customs clearance Maintain customs classification records to ensure company adherence with Customs rules and regulations and to demonstrate reasonable care. Respond to inquiries from Customs Brokers and resolve issues regarding classification which impact import shipments. Research and provide information related to classification inquiries Keep current with changes in classification regulations that impact classification and the Baker Hughes products KPIs (metrics and other reporting to management) Collaborate cross-functionally to ensure compliance with all relevant trade related laws and regulations while enabling the business to achieve objectives Manage a diverse workload which may include changes in priorities and responsibilities. Perform other duties as assigned inclusive of classification explanation letters to regional customs Required Qualifications Bachelors degree from an accredited university or college 7 years experience with HTS Classification in various jurisdictions Desired Characteristics Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills.

To handle day to day operations for Inbound/Outbound/Inventory operational work across the site with driving excellence, process, and implementation of operational compliances as per customer needs/ SOP/ policies & procedures of the company or Government. To deliver significant change management solutions, and ongoing cultural change in site operation Team. Daily MIS reporting to customer and internal stake holders. 5S management on floor operations. To monitor/ drive and achieve KPI s and SLA as per the agreed understanding with customers. Responsible for 100% inventory accuracy management in the site. Ensuring 100% safety for the site.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

* JD for the resource we are looking for. This is bit urgent. . * Should be Good with Excel analysis, KPI tracking, dashboarding, Masters, data validations, Trackers, repetitive tasks. * power BI - Good to have * Data crunching from various management dashboard. Send weekly updates to sites to drive actions * Drive hygiene of various digital manufacturing tools. * Understand factory data and derive insights from digital tools. * Ability to understand data in excel files and identify if there are any gaps in the same * Manual Masters maintenance at regular frequency; along with analysis on errors (if any) * Metric reporting at month level (Digital KPIs) : Making the report, summarizing it, excel analysis to arrive at RCAs * Weekly reports confidence scores across different projects : repetitive reports at week level * Excel analytics and testing related tasks - Data testing/ consolidations/ Comparison * Resource has to work from Bangalore client office on all 5 Days

Senior Associate - India Tax Back to job search results Tesco India Bengaluru, Karnataka, India Hybrid Full-Time Apply by 17-Jul-2025 About the role The person is responsible for all Tesco Sourcing related tax and other compliances. What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for - Responsible for managing Tesco Sourcing direct & indirect tax in terms of day to day priorities. - Responsible for managing EOU related periodic compliances. - Arranging documents/ reconciliation as required by Tax Authorities for processing of GST and ST refunds. - Timely addressal of tax notices served on the company. - Working with tax consultants and Finance team for obtaining most accurate data for litigation. - Work closely with the tax manager to identify improvements thereby improve the productivity. - Understands business needs and in depth understanding of Tesco processes - Builds on Tesco processes and knowledge by applying CI tools and techniques. - Responsible for completing tasks and transactions within agreed KPIs - Solves problems by analyzing solution alternatives - Understands business needs and in depth understanding of Tesco processes - Builds on Tesco processes and knowledge by applying CI tools and techniques. - Responsible for completing tasks and transactions within agreed KPIs - Solves problems by analyzing solution alternative You will need Working knowledge and understanding of Direct and Indirect tax laws. Advance MS Office- Excel and Word Eye for detail Numeracy ability , speed and accuracy Communication- Written & verbal Planning and Organizing About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBSs focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation Apply

Responsibilities: Performs analysis of technical documentation (Engineering drawings, tech specs etc.) to assign HTS(HS) to Baker Hughes and vendor supplied products to ensure smooth and accurate customs clearance Maintain customs classification records to ensure company adherence with Customs rules and regulations and to demonstrate reasonable care. Respond to inquiries from Customs Brokers and resolve issues regarding classification which impact import shipments. Research and provide information related to classification inquiries Keep current with changes in classification regulations that impact classification and the Baker Hughes products KPIs (metrics and other reporting to management) Collaborate cross-functionally to ensure compliance with all relevant trade related laws and regulations while enabling the business to achieve objectives Manage a diverse workload which may include changes in priorities and responsibilities. Perform other duties as assigned inclusive of classification explanation letters to regional customs Required Qualifications Bachelors degree from an accredited university or college 7 years experience with HTS Classification in various jurisdictions Desired Characteristics Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills.

Oversee operations, payroll, CRM management, policy implementation, KPI tracking, report creation, excel proficiency, customer service, crisis response, and employee management.

Were looking for a Senior Data Analyst to join our data-driven team at an ad-tech company that thrives on turning complexity into clarity. Our analysts play a critical role in transforming raw, noisy data into accurate, actionable signals that drive real-time decision-making and long-term strategy. Youll work closely with product, engineering, and business teams to uncover insights, shape KPIs, and guide performance optimization. Responsibilities: Analyze large-scale datasets from multiple sources to uncover actionable insights and drive business impact. Design, monitor, and maintain key performance indicators (KPIs) across ad delivery, bidding, and monetization systems. Partner with product, engineering, and operations teams to define metrics, run deep-dive analyses, and influence strategic decisions. Develop and maintain dashboards, automated reports, and data pipelines to ensure data accessibility and accuracy. Lead investigative analysis of anomalies or unexpected trends in campaign performance, traffic quality, or platform behavior. Requirements BA / BSc in Industrial Engineering and Management / Information Systems Engineering / Economics / Statistics / Mathematics / similar background. 3+ years of experience in Data Analysis and interpretation (Marketing/ Business/ Product). High proficiency in SQL. Experience with data visualization of large data sets using BI systems (Qlik Sense, Sisense, Tableau, Looker, etc.). Experience working with data warehouse/data lake tools like Athena / Redshift / Snowflake /BigQuery. Knowledge of Python - An advantage. Experience building ETL processes An advantage. Fluent in English both written and spoken - Must

Roles & Responsibilities : Min 5-6 Years in relevant field, Proficient knowledge in Cross cultural knowledge, Proficient knowledge in Immigration, Compensation and Benefits for Expats, Statutory requirement and compliance, Proficient with managing KPIs, data Analysis & Reporting and Automation, Proficient in Collaborative approach, effective working with cross functional department to achieve team success, Proficient with Global Mobility Operational Improvements using tools like CIP , VIDiA etc. Proficient in effective communication both written and verbal. Collaborate with stakeholders with inside the outside Organisation to ensure so smooth operations of Global Mobility. Make sure all the process are delivered as per the policy and Complance. Coordinating with all Vendors to make sure monitoring of services and payment. Automation and Process Optimization of Global Mobility activities like, BOTs chat bots with continuous improvement process.

• Leading execution of strategic projects within APAC region, including planning and scoping with key stakeholders and central project managers. • Design, implement and executemeasures in leading orsupporting projects to achieve strategic objective. Required Candidate profile • Identify regional growth opportunities by working closely with the Regional CEO, CFO and country Managing Directors. Carrying out in-depth market research as required.

Education, Certificate (Relevant education, achievement certification) Bachelor degree from a reputed university/college MS Office proficiency in excel is a must Knowledge (knowledge gained in the past relevant to thisrequirement) Knowledge of handling Retail Store Operations Selling customer service Good knowledge of Jewellery - Gold, Diamond, Platinum and Silverwill be an added advantage MIS Reporting Skills (Specific job skills required for this job) Communication- Excellent spoken written communication skills in English regional language Computer operating knowledge Good knowledge of Point of Sale system (POS)/ERP/SAP Excellent inExcel / spreadsheet Experience (Specific type or amount of experience) Minimum 4-5 years of relevant experience in front-end retail operations as Asst.Manager/Store Manager. Preferably with anestablished Retail Brand Experience in handling customer queries grievance handling Suitability Criteria Success Behaviors Enthusiastic Selling(Passion to Sell) Interpersonal Skills Influencing Analytical Pressure tolerance Handles conflict People oriented Problem solving Strong Team Player Warmth / empathy Organized Willing to take Ownership Research / Learning Travel Willingness (Preference / Values / other requirements) Job location - Across India Ability to work under a flexible schedule, including evenings and weekends. Extended working hours during festive and season times Shift timing - 9 hours with strict adherence Your KRA/KPI Communicate with the customer and sell with the complete product description Influencing and selling jewellery Addressing all customer queries Following up with the customers Ensure that the store is clean, safe and presentable for customers Completing payment transactions; preparing merchandise for delivery Contributes to team effort by accomplishing related results as needed. Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand. Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions. Retaining the existing or new customers Maintain and monitor store inventory Coordinating with inter departmental personnel Working on ERP system, Magento, Ameo etc

Job Title: Product Owner / Subject Matter Expert (AI & Data) Experience Required: 10+ years Location: The selected candidate is required to work onsite for the initial 1 to 3-month project training and execution period at either our Kovilpatti or Chennai location, which will be confirmed during the onboarding process. After the initial period, remote work opportunities will be offered. Job Description: The Product Owner / Subject Matter Expert (AI & Data) will lead the definition, prioritization, and successful delivery of intelligent, data-driven products by aligning business needs with AI/ML and data platform capabilities. Acting as a bridge between stakeholders, data engineering teams, and AI developers, this role ensures that business goals are translated into actionable technical requirements. The candidate will manage product backlogs, define epics and features, and guide cross-functional teams throughout the product development lifecycle. They will play a crucial role in driving innovation, ensuring data governance, and realizing value through AI-enhanced digital solutions. Key Responsibilities: Define and manage the product roadmap across AI and data domains based on business strategy and stakeholder input. Translate business needs into technical requirements, user stories, and use cases for AI and data-driven applications. Collaborate with data scientists, AI engineers, and data engineers to prioritize features, define MVPs, and validate solution feasibility. Lead backlog refinement, sprint planning, and iteration reviews across multidisciplinary teams. Drive the adoption of AI models (e.g., LLMs, classification, prediction, recommendation) and data pipelines that support operational goals. Ensure inclusion of data governance, lineage, and compliance requirements in product development. Engage with business units to define KPIs and success metrics for AI and analytics products. Document product artifacts such as PRDs, feature definitions, data mappings, model selection criteria, and risk registers. Facilitate workshops, stakeholder demos, and solution walkthroughs to ensure ongoing alignment. Support responsible AI practices and secure data sharing standards. Technical Skills: Product Management Tools: Azure DevOps, Jira, Confluence AI/ML Concepts: LLMs, NLP, predictive analytics, computer vision, generative AI AI Tools: OpenAI, Azure OpenAI, MLflow, LangChain, prompt engineering Data Platforms: Azure Data Factory, Databricks, Synapse Analytics, Purview, SQL, NoSQL Data Governance: Metadata management, data lineage, PII handling, classification standards Documentation: PRDs, data dictionaries, process flows, KPI dashboards Methodologies: Agile/Scrum, backlog management, MVP delivery Qualification: Bachelors or Master’s in Computer Science, Data Science, Information Systems, or a related field. Preferred Certifications: Microsoft Certified (Azure AI Engineer Associate / Azure Data Fundamentals / Azure Data Engineer Associate). 10+ years of experience in product ownership, business analysis, or solution delivery in AI and data-centric environments. Proven success in delivering AI-enabled products and scalable data platforms. Strong communication, stakeholder facilitation, and technical documentation skills.