510 Kpi Jobs

Ensure the achievement of business for the organization. Development of Agency Channel in all LOB s. Developing all Agency LOB s like GWP, Health, IPA, CL to new benchmarks & keeping the COR paramount with ensuring hygiene business practice. Responsible for driving recruitment & activation with support of campaigns, several engagements. Incumbent is responsible to maintain & enhance service levels provided to the clients thus ensuring sustenance of the existing business. Driving team to achieve the KPI parameters by identify the area of improvement & enhancing business opportunity for the team. Role incumbent is also responsible for explorations & identification of new business by networking. Dedicated for driving the market as per our desire by motivating the agents by organizing monthly meets, engagement activities, training programs, knowledge sharing & upgrading, awards & rewards, feedback programs to ensure organizational goal. Key Accountabilities/ Responsibilities Agency GPW Strategic approach in respective LOB with shear focus in ensuring desire business output. Creating pathway / approach line for team to hitting the desire business Health & IPA GPW Organizing structure training program by team for new agents or existing agents for knowledge upbringing. Daily activity meets with new and existing agents Hunting for new breakthrough for desire business and arrange turning point and bring them onboard. Recruitment Guiding & designing pathway for team to onboard high potential agents Stakeholder interfaces Experience 7 Years of experience Education Graduate or Post-Graduate

In the above context, the MIS executive role is responsible for MIS reporting to management on a daily, weekly monthly basis, Data reconciliation & updating the daily sales file, Preparation and maintenance of monthly KPI data, Data massaging and cleaning for daily issuance, Sales & cancellation analysis and reporting automation. Key Accountabilities/ Responsibilities Responsible to support channel for achieving overall Gross Written Premium Team Management. Preparing and maintaining monthly performance data and mapping the same against targets Responsible for achieving budgeted LR LR Reports along with product performance to be published we'll in time Responsible for Renewal of Business Coordinating with different teams for data and checking its accuracy Stakeholder interfaces Experience Minimum 1- 2 years of experience in insurance/Financial sector. Education Graduate of any discipline with good Analytical Skills.

Position summary Provide timely, accurate, and efficient information and respond to customer service inquiries for clients from numerous programs, ensuring that our clients receive accurate and timely information Required to attain performance objectives on a monthly basis key responsibilities Meet the process KPI\u2019s across Productivity, Quality, Accuracy, AHT Provide assistance relating to emergency procedures and policy inquiries Interpret policies and fully explain benefit coverage and limitations to avoid client confusion Guide clients through the navigation of pertinent websites for online content and claim submission Create and send various types of professional correspondence Qualifications and Education Requirements Post-secondary education and a minimum of 6-12 months experience in a customer service related function Ability to pay close attention to detail and multi-task Superb verbal/written communication skills, specifically the ability to communicate professionally and articulately via phone with clients and colleagues Demonstrated ability to use initiative and independent judgment in solving customer problems Allianz Group is one of the most trusted insurance and asset management companies in the world Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation Join us Lets care for tomorrow

NAB is looking for Analyst to join our dynamic team and embark on a rewarding career journeyAnalyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives.Develop and maintain models to support forecasting, budgeting, and other planning processes.Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics.Automate reporting processes to improve efficiency and accuracy.Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges.Provide insights on market trends, competitor analysis, and industry benchmarks.Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations.Evaluate the impact of proposed strategies on business outcomes.Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis.Collaborate with teams to implement changes and measure the impact.

Cantor Fitzgerald is looking for Analyst 1 - Gerald Eve to join our dynamic team and embark on a rewarding career journey Analyst plays a crucial role in driving data-driven decision-making processes within the organization This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives Develop and maintain models to support forecasting, budgeting, and other planning processes Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics Automate reporting processes to improve efficiency and accuracy Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges Provide insights on market trends, competitor analysis, and industry benchmarks Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations Evaluate the impact of proposed strategies on business outcomes Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis Collaborate with teams to implement changes and measure the impact

ManipalCigna Health insurance is looking for Unit Manager to join our dynamic team and embark on a rewarding career journeyManaging day-to-day operations of the unit.Developing and implementing policies and procedures to ensure efficient and effective operations.Hiring, training, and managing a team of employees, providing feedback, coaching, and development opportunities as necessary.Setting performance goals and expectations for employees, and regularly reviewing progress toward those goals.Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions.Ensuring compliance with relevant laws, regulations, and industry standards.Identifying and implementing process improvements to increase efficiency and productivity.Managing budget and resources effectively, ensuring that expenses are within budgetary constraints.Proven experience in leadership and management roles.Attention to detail, problem-solving skills, and the ability to manage multiple priorities.

Bharat Financial Inclusion is looking for Unit Manager to join our dynamic team and embark on a rewarding career journeyManaging day-to-day operations of the unit.Developing and implementing policies and procedures to ensure efficient and effective operations.Hiring, training, and managing a team of employees, providing feedback, coaching, and development opportunities as necessary.Setting performance goals and expectations for employees, and regularly reviewing progress toward those goals.Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions.Ensuring compliance with relevant laws, regulations, and industry standards.Identifying and implementing process improvements to increase efficiency and productivity.Managing budget and resources effectively, ensuring that expenses are within budgetary constraints.Proven experience in leadership and management roles.Attention to detail, problem-solving skills, and the ability to manage multiple priorities.

Apply to this job Meta is hiring talented individuals to join our Infrastructure organization as ASIC Frontend Implementation Engineers (RDC/CDC). In this role, you will play a critical part in designing and developing efficient System on Chip (SoC) and IP for data center applications.As an ASIC Frontend Implementation Engineer, your primary focus will be on the front-end implementation process and static verification tools, transforming RTL designs into optimized netlists. You will utilize your expertise in RTL Lint, CDC analysis, timing constraints, and synthesis to ensure seamless integration of various components to build efficient System on Chip (SoC) and IP for data center applications.By joining our team, youll have the opportunity to contribute to the development of cutting-edge technology that powers Metas infrastructure. ASIC Engineer, Frontend Implementation RDC/CDC Responsibilities Perform Flat and Hierarchical Clock Domain Crossing and work with the designers to analyze the complex clock domain crossings and sign off the CDC Perform Flat and Hierarchical Reset Domain crossing Checks. Understand the Reset-Architecture by working with Design and FW teams and develop reset groups and the corresponding reset sequence for RDC Perform RTL Lint and work with the Designers to create waivers Perform RTL DFT Analysis and improve the DFT coverage for Stuck-at faults Run Logic/Physical Synthesis using advanced optimization techniques and generate optimized Gate Level Netlist for Timing, Area, Power Developing Automation scripts and Methodology for all Front End (FE)-tools including (Lint, CDC, RDC,) Work closely with the Design Engineers, DV Engineers, Emulation Engineers in supporting them with the handoff tasks. Interact with Physical Design Engineers and provide them with timing/congestion feedback Minimum Qualifications Bachelors degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience 2+ years of experience in static verification tools Experience with Lint, Clock Domain & Reset Domain crossing Knowledge of SOC Integration (Clocking, Reset, PLL, etc) Knowledge of front-end ASIC flows Experience with RTL design using SystemVerilog or other HDL Successful candidates must remain in role in the same team in India for a minimum period of 24 months before being eligible for transfer to another role, team or location Preferred Qualifications Scripting and programming experience using Perl/Python, TCL, and Make Experience with Design Compiler, Spyglass, PrimeTime, Formality or equivalent tools Experience with SOC Design Integration and Front-End Implementation Experience with developing structural rule based checks for RTL & Netlist Experience with Netlist-CDC Analysis and improving MTBF Knowledge of Timing/physical libraries, SRAM Memories About Meta . Equal Employment Opportunity . Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .

Associate Director supports senior leadership by helping drive strategy, managing teams, overseeing projects, and ensuring goals align with organisational objectives. Key responsibilities include leading operations, monitoring performance, managing.

We have an urgent opening for Mechanical Design Engineer position with our esteemed client manufacturing automobile parts MNC at Pune (Khed) location. Interested candidates mail your updated resume at unihr02@gmail.com 5 Days Working Subsidized company bus (Nashik Phata to Khed route) Subsidized canteen facility for lunch Qualification - Engineering graduate Experience - 3 to 6 Years Job Responsibilities Engineer MECHANICAL DESIGN ENGINEERING: 1) Work under the HOD’s instruction on design trade-offs are involved with other systems, under instructions and in collaboration with HQ R&D in Italy 2) As Design Engineering engineer you are expected to coordinate design, development, and enhancement of new and existing products/product lines 3) You will ensure to work under the direction of the manager to meet project milestones and completes projects within the established timeline. Additionally, you will need to escalate issues, provide resolution, and communicate to your manager both in Pune and in Italy. 4) You will work with team of design engineers and assist in providing input to strategic decisions that affect the functional area of responsibility 5) You are expected to resolve escalated issues arising from operations and requiring coordination with other departments

Greetings we are looking for Order Management O2C -Team Lead in Bangalore Roles and Responsibilities Team Leadership & Management: Lead and manage a team of O2C specialists and SMEs, ensuring alignment with organizational goals and optimal team performance. Process Ownership: Oversee the entire order lifecycle, including order processing, customer query resolution, deal progression, invoicing, and escalations. Ensure processes are handled efficiently and accurately. Mentorship & Development: Coach and mentor team members, providing continuous feedback, performance assessments, and opportunities for skill development. Escalation Management: Handle escalated issues, ensuring they are resolved effectively and with minimal impact on operations and customer satisfaction. Stakeholder Collaboration: Work closely with cross-functional teams, including sales, finance, and logistics, to ensure smooth order fulfillment and alignment on process improvements. Eligibility Minimum 4 years Order Management Experience. Team Management Experience mandate Salary upto 11lPA Working Days -5(24/7 Rotational Shifts) To discuss further on the role call/whatsapp on the following numbers khushi 8085124583 ayushi 8602279217 Warm Regards, Khushi Gupta 8085124583 HR TEAM KVC CONSULTANTS LTD.

Team Lead for the Order Management (O2C) domain 7 July Monday Face-to-Face Interview Only On-paper Team Lead (min. 2 yrs) with 10 -15 team size Shift: 9:30 PM-6:30 AM CTC: 6.5-10.5 LPA WFO: Bangalore Send your resume: Karishma.imaginators@gmail.com Required Candidate profile On-paper Team Lead- Min 2Yrs & 10-11 direct team Strong in: KPI, KRA, SLA management, escalation handling, and process improvement. Excellent verbal and written communication order management

Job Description Embedded Linux - RT Linux, Kernel 5.1+ , Kernel Driver, device drivers, KPI- Expert- Linux System component Deep understanding and development experience of HW- TI -AM437x, AM64 Implementation experience of PRU on TI AM4376 platform. Embedded Webserver Deep Protocol stack understanding & debugging on Ethernet and Profinet IP Application: Motor Protection algorithm Qualifications BE / MCA Schedule: Full-time Req: 0097OK

Should be able to manage a large team and responsible to deliver client mandated KPI that include TAT and accuracy. People Management, Workforce planning, Shrinkage / Absenteeism management, Attrition management, People development. Compliance to internal and external Audit requirement. Ensure timely update of incentive and NSA.Data analysis, client managementEffective communication. Should be able handle high pressure operations team. Qualifications Graduate

Job Title: Intern Finance Location: Vikhroli West, Mumbai Employment Type: 3-6 months internship Role Overview As a finance intern, you will play a pivotal role in driving revenue growth, optimizing costs, and managing financial resources This position requires close collaboration with various teams to develop and execute financial strategies, as well as analyze key performance indicators (KPIs) to support business decisions Key Responsibilities Financial Planning & Analysis (FP&A): Develop and manage budgets and forecasts for different business units Analyze variances between actuals and budgets; identify trends and provide actionable insights Support strategic planning with scenario modeling Revenue & Cost Analysis Track and evaluate revenue streams (e g , direct sales, subscription, advertising) Analyze cost drivers including customer acquisition cost (CAC), fulfillment, logistics, and returns Ensure unit economics and contribution margins are healthy Business Partnering Collaborate with marketing, operations, product, and tech teams to provide financial insights Help non-financial teams understand the financial implications of their initiatives KPI Reporting & Dashboards Develop and maintain financial dashboards and key performance indicators (KPIs), such as:- Gross merchandise value (GMV) Average order value (AOV) Return on ad spend (ROAS) Customer lifetime value (CLTV) About Company Founded in 2011, Purplle has emerged as one of Indias premier omnichannel beauty destinations, redefining the way millions shop for beauty With 1,000+ brands, 60,000+ products, and over 7 million monthly active users, Purplle has built a powerhouse platform that seamlessly blends online and offline experiences Expanding its footprint in 2022, Purplle introduced 6,000+ offline touchpoints and launched 8 exclusive stores, strengthening its presence beyond digital Beyond hosting third-party brands, Purplle has successfully scaled its own D2C powerhouses?FACES CANADA, Good Vibes, Carmesi, Purplle, and NY Bae?offering trend-driven, high-quality beauty essentials What sets Purplle apart is its technology driven hyper-personalized shopping experience By curating detailed user personas, enabling virtual makeup trials, and delivering tailored product recommendations based on personality, search intent, and purchase behavior, Purplle ensures a unique, customer-first approach In 2022, Purplle achieved unicorn status, becoming Indias 102nd unicorn, backed by an esteemed group of investors including ADIA, Kedaara, Premji Invest, Sequoia Capital India, JSW Ventures, Goldman Sachs, Verlinvest, Blume Ventures, and Paramark Ventures With a 3,000+ strong team and an unstoppable vision, Purplle is set to lead the charge in Indias booming beauty landscape, revolutionizing the way the nation experiences beauty

Apply Now Job Title Representative, Operations Job Description The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services Experience Fresher or any experience Ensure service delivered to our customers meets contractual Key Performance Indicator (?KPIs) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc It will involve content curation, moderation & review of content uploaded on the platform The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviours It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our clients terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Confirm customer understanding of the solution and provide additional customer education as needed Demonstrate strong probing and problem-solving skills Should be able to handle complex queries from customer and resolve the same independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title Concentrix is an equal opportunity employer Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities Location: IND Visakhapatnam SRK Destiny, 6th & 7th Flr Language Requirements Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Apply Now Job Title Representative, Operations Job Description The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services Experience Fresher or any experience Ensure service delivered to our customers meets contractual Key Performance Indicator (?KPIs) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc It will involve content curation, moderation & review of content uploaded on the platform The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviours It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our clients terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Confirm customer understanding of the solution and provide additional customer education as needed Demonstrate strong probing and problem-solving skills Should be able to handle complex queries from customer and resolve the same independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title Concentrix is an equal opportunity employer Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities Location: India Thane G-Corp, Maharashtra Language Requirements Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Apply Now Job Title Team Leader, FAO Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role And Key Responsibilities Daily team huddles and work allocation Monitor productivity and SLA/KPI performance daily / monthly Support in production as required QC of team members work on a sample basis Resolve team queries and provide coaching Daily and weekly status updates to client on email and calls Regular training and SOP documentation with the team Monthly performance management of team members Liaise with different client stakeholders as required Encourage team and self to participate in soft skills training Create a healthy and motivating team environment Key Skills & Knowledge Ability to manage a team of 8 10 team members GL Accounting, AP/AR Reconciliation of vendor and customer balances Month close, Accruals Experience of vendor payments will be helpful but not mandatory Should understand SLA and Volume Management Internal and Client governance Able to handle escalations Analytical skills Training and SOP documentation Educational Qualification Graduate / post-graduate Disclaimer 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities Location: IND Mumbai Symphony IT Park Mumbai02 Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Apply Now Job Title Representative, Operations Job Description The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services Experience Fresher or any experience Ensure service delivered to our customers meets contractual Key Performance Indicator (?KPIs) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc It will involve content curation, moderation & review of content uploaded on the platform The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviours It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our clients terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Confirm customer understanding of the solution and provide additional customer education as needed Demonstrate strong probing and problem-solving skills Should be able to handle complex queries from customer and resolve the same independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title Concentrix is an equal opportunity employer Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities Location: IND Ranchi Madhuram Bldg RanchiCHI Language Requirements Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Apply Now Job Title Team Leader Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role And Key Responsibilities Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to direct reports, ensuring consistent high-performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective actions Ensure service delivered to our customers meets contractual Key Performance Indicator (?KPIs) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input Schedule and organize team activities Stay current on internal work processes, policies and procedures Attend required manager development training Promote CNX values?walk the talk? and lead by example Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Ensure that the operations is in compliance with active contracts Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Key Skills & Knowledge Associate degree in related field with two to four years of relevant experience preferred Highly motivated individual with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Excellent oral and written communication skills Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule 1+ year experience in the Travel / Aviation field preferred but not Mandatory Educational Qualification : Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities Location: IND Pune Amar Tech Centre S No 30/4A 1 Language Requirements Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Apply Now Job Title Team Leader Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role and key responsibilities Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (?KPIs) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input Schedule and organize team activities Stay current on internal work processes, policies and procedures Attend required manager development training Promote CNX valueswalk the talk and lead by example Key Skills And Knowledge Associate's degree in related field with two to four years of relevant experience preferred Highly motivated individual with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Qualification: Graduate Disclaimer 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities ' Location: IND Kolkata Unitech Hitech, Blk A, Tower AI, 4th Flr Language Requirements Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Roles and Responsibilities Manage a team responsible for healthcare process operations, ensuring adherence to SLA and KPI targets. Oversee escalation management, attrition control, shrinkage reduction, and rostering processes. Develop and implement strategies to improve customer satisfaction (CSAT) scores through effective service level agreements (SLAs) and key performance indicators (KPIs). Collaborate with cross-functional teams to identify areas for improvement in BPO operations. neelam.shahu@teleperformance.com

Role Summary: We are looking for an experienced and dynamic Team Leader- Operations to lead and manage a team of 15-20 members in a fast-paced international process environment. The ideal candidate will be responsible for managing team performance, driving productivity, quality, shrinkage, and attrition, while coaching and supporting team members to achieve business goals. The candidate should also have experience handling international processes and leading teams in a high-performing, 24/7 work environment. What you would be doing: Team Management: Leading and managing a team of 15-20 team members, ensuring the achievement of performance targets (Productivity, Quality, Shrinkage, Attrition). Performance Coaching & Development: Coaching new team members, conducting regular performance reviews, and providing feedback to help enhance team members' skills and productivity. Process Improvement & Recommendations: Reviewing current processes and recommending improvements to optimize overall team performance and Customer Satisfaction (CSAT). Training Needs Analysis (TNA): Identifying training gaps, addressing process issues, and designing plans to bridge gaps to ensure consistent team growth. Floor Support & Escalation Management: Providing ongoing floor support, managing live escalations, and ensuring smooth handling of issues in real-time. Target Achievement: Managing and ensuring that individual and team targets (IC targets, AHT) are met as per the given guidelines, segmented by tenure buckets. Reporting & Analysis: Monitoring and reviewing team performance data regularly to identify areas of improvement and taking corrective actions. Shift Flexibility: Working in a flexible 24/7 environment to provide consistent support and leadership. Qualifications & Skills: Experience: Minimum of 1+ years of experience in managing a team in an international process. Preferred Experience: Previous experience in handling hotel industry processes and leading teams in a customer service-oriented environment. Leadership Skills: Strong supervisory and team management skills, with the ability to motivate and manage team members effectively. Communication Skills: Excellent written and verbal communication skills in English. Technical Skills: Basic proficiency in computers, MS Excel, and relevant software. Organizational Skills: Highly organized, methodical, and capable of managing multiple tasks simultaneously. Flexibility: Comfortable working in a 24/7 work environment with the ability to adapt to changing business needs. Whats Expected: Ability to drive performance and team development in a high-pressure environment. A passion for improving team performance and delivering excellent customer service. Strong decision-making skills and the ability to handle escalations effectively. Additional Information: Work Environment: 5 days working, Work From Office (WFO), flexible shifts. Must Have: Previous experience in hotel industry processes is a must. Interested candidates can share their CV at sonam.singh1@igtsolutions.com

Biological commissioning scheduling, coordination and on field execution Establishing lab procedures and organizing training to site lab team Ownership of the Process OM data - Assuring integrity of the data, analysis and MIS reports covering the digester health, biogas production, substrate quality quantity, products quality and quantity during commissioning and regular operations Coordination with site team on substrate scheduling, for achieving the production target for CBG and manure production based feedmix composition, gas and CBG yield expectations Off site and on site trouble shooting of the process related problem faced by OM team Developing KPI s, data record systems, procedures and analyses for predicting the production, process upsets Successful operations of ETP / LFOM production Coordinating for external lab analysis required by site team for substrates, CBG, manure analysis. Coordination between S/W and process team for development of / improvement in Data collection Apps Dashboards for process monitoring Analytical tools Predictive models Process boundaries marking for online data and related red flags KPI tracking dashboards and Graphical MIS s for management review

Team Lead for the Order Management (O2C) domain Face-to-Face Interview Only On-paper Team Lead (min. 2 yrs) Shift: 9:30 PM-6:30 AM CTC: 6.5-10.5 LPA WFO: Bangalore Call: +91-9810996899 (Mon-Sat, 10 AM-6 PM) Send your resume: latika.chopra05@gmail.com Required Candidate profile Current on-paper Team Lead position - Min 2Yrs & 10-11 direct reportees Strong in: KPI, KRA, SLA management, escalation handling, and process improvement. Excellent verbal and written communication.