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Cognizant
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Team Manager - PEX

Team Manager - PEX

Cognizant

8 - 12 years

27 - 42 Lacs

Chennai

Posted:3 days ago| Platform:

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Skills Required

bpo six sigma project management attrition analytical process excellence team management kpi lean six sigma customer service presentation skills sla kpo aht operations lean continuous improvement team leading operational excellence shrinkage communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Drive continuous improvement culture through training, coordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO
Drive continuous improvement projects as a project lead parallelly with
operations/delivery/client
Well versed with basic and advance project management
methodologies and problem-solving techniques
AHT / TMS / agent variation analysis / level loading / WFM insights
Designing and maintaining quality frameworks, including SLA and KPI adherence
Process mapping (‘As-Is’ and ‘To-Be’)
Prepare business cases, project charters, Automation Assessments
(RPA), Business Requirement Documents, (BRD) and use cases
Participate in exploring solutions for problems and process
bottlenecks
Actively contributes to change implementation initiatives on the
floor
Reports issues related to problems/opportunities to transformation
leaders
Play pivotal role in executing transformation governance model to
build the continuous improvement culture

Profile of Desired Candidate

Must be certified Green Belt from a reputed certifying

Must have excellent analytical, presentation & communication skill

Experience 7+ years, Process excellence or Operational excellence, Domain- F&A, Certification- Lean Six Sigma Green Belt

Job Environment:

Full-time position working from the office

Flexible with shifts

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