522 Kpi Jobs - Page 2

Should be able to manage a large team and responsible to deliver client mandated KPI that include TAT and accuracy. People Management, Workforce planning, Shrinkage / Absenteeism management, Attrition management, People development. Compliance to internal and external Audit requirement. Ensure timely update of incentive and NSA.Data analysis, client managementEffective communication. Should be able handle high pressure operations team. Qualifications Graduate

Job Title: Intern Finance Location: Vikhroli West, Mumbai Employment Type: 3-6 months internship Role Overview As a finance intern, you will play a pivotal role in driving revenue growth, optimizing costs, and managing financial resources This position requires close collaboration with various teams to develop and execute financial strategies, as well as analyze key performance indicators (KPIs) to support business decisions Key Responsibilities Financial Planning & Analysis (FP&A): Develop and manage budgets and forecasts for different business units Analyze variances between actuals and budgets; identify trends and provide actionable insights Support strategic planning with scenario modeling Revenue & Cost Analysis Track and evaluate revenue streams (e g , direct sales, subscription, advertising) Analyze cost drivers including customer acquisition cost (CAC), fulfillment, logistics, and returns Ensure unit economics and contribution margins are healthy Business Partnering Collaborate with marketing, operations, product, and tech teams to provide financial insights Help non-financial teams understand the financial implications of their initiatives KPI Reporting & Dashboards Develop and maintain financial dashboards and key performance indicators (KPIs), such as:- Gross merchandise value (GMV) Average order value (AOV) Return on ad spend (ROAS) Customer lifetime value (CLTV) About Company Founded in 2011, Purplle has emerged as one of Indias premier omnichannel beauty destinations, redefining the way millions shop for beauty With 1,000+ brands, 60,000+ products, and over 7 million monthly active users, Purplle has built a powerhouse platform that seamlessly blends online and offline experiences Expanding its footprint in 2022, Purplle introduced 6,000+ offline touchpoints and launched 8 exclusive stores, strengthening its presence beyond digital Beyond hosting third-party brands, Purplle has successfully scaled its own D2C powerhouses?FACES CANADA, Good Vibes, Carmesi, Purplle, and NY Bae?offering trend-driven, high-quality beauty essentials What sets Purplle apart is its technology driven hyper-personalized shopping experience By curating detailed user personas, enabling virtual makeup trials, and delivering tailored product recommendations based on personality, search intent, and purchase behavior, Purplle ensures a unique, customer-first approach In 2022, Purplle achieved unicorn status, becoming Indias 102nd unicorn, backed by an esteemed group of investors including ADIA, Kedaara, Premji Invest, Sequoia Capital India, JSW Ventures, Goldman Sachs, Verlinvest, Blume Ventures, and Paramark Ventures With a 3,000+ strong team and an unstoppable vision, Purplle is set to lead the charge in Indias booming beauty landscape, revolutionizing the way the nation experiences beauty

Apply Now Job Title Representative, Operations Job Description The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services Experience Fresher or any experience Ensure service delivered to our customers meets contractual Key Performance Indicator (?KPIs) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc It will involve content curation, moderation & review of content uploaded on the platform The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviours It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our clients terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Confirm customer understanding of the solution and provide additional customer education as needed Demonstrate strong probing and problem-solving skills Should be able to handle complex queries from customer and resolve the same independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title Concentrix is an equal opportunity employer Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities Location: IND Visakhapatnam SRK Destiny, 6th & 7th Flr Language Requirements Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Apply Now Job Title Representative, Operations Job Description The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services Experience Fresher or any experience Ensure service delivered to our customers meets contractual Key Performance Indicator (?KPIs) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc It will involve content curation, moderation & review of content uploaded on the platform The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviours It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our clients terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Confirm customer understanding of the solution and provide additional customer education as needed Demonstrate strong probing and problem-solving skills Should be able to handle complex queries from customer and resolve the same independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title Concentrix is an equal opportunity employer Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities Location: India Thane G-Corp, Maharashtra Language Requirements Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Apply Now Job Title Team Leader, FAO Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role And Key Responsibilities Daily team huddles and work allocation Monitor productivity and SLA/KPI performance daily / monthly Support in production as required QC of team members work on a sample basis Resolve team queries and provide coaching Daily and weekly status updates to client on email and calls Regular training and SOP documentation with the team Monthly performance management of team members Liaise with different client stakeholders as required Encourage team and self to participate in soft skills training Create a healthy and motivating team environment Key Skills & Knowledge Ability to manage a team of 8 10 team members GL Accounting, AP/AR Reconciliation of vendor and customer balances Month close, Accruals Experience of vendor payments will be helpful but not mandatory Should understand SLA and Volume Management Internal and Client governance Able to handle escalations Analytical skills Training and SOP documentation Educational Qualification Graduate / post-graduate Disclaimer 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities Location: IND Mumbai Symphony IT Park Mumbai02 Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Apply Now Job Title Representative, Operations Job Description The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services Experience Fresher or any experience Ensure service delivered to our customers meets contractual Key Performance Indicator (?KPIs) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc It will involve content curation, moderation & review of content uploaded on the platform The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviours It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our clients terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Confirm customer understanding of the solution and provide additional customer education as needed Demonstrate strong probing and problem-solving skills Should be able to handle complex queries from customer and resolve the same independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title Concentrix is an equal opportunity employer Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities Location: IND Ranchi Madhuram Bldg RanchiCHI Language Requirements Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Apply Now Job Title Team Leader Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role And Key Responsibilities Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to direct reports, ensuring consistent high-performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective actions Ensure service delivered to our customers meets contractual Key Performance Indicator (?KPIs) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input Schedule and organize team activities Stay current on internal work processes, policies and procedures Attend required manager development training Promote CNX values?walk the talk? and lead by example Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Ensure that the operations is in compliance with active contracts Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Key Skills & Knowledge Associate degree in related field with two to four years of relevant experience preferred Highly motivated individual with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Excellent oral and written communication skills Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule 1+ year experience in the Travel / Aviation field preferred but not Mandatory Educational Qualification : Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities Location: IND Pune Amar Tech Centre S No 30/4A 1 Language Requirements Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Apply Now Job Title Team Leader Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role and key responsibilities Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (?KPIs) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input Schedule and organize team activities Stay current on internal work processes, policies and procedures Attend required manager development training Promote CNX valueswalk the talk and lead by example Key Skills And Knowledge Associate's degree in related field with two to four years of relevant experience preferred Highly motivated individual with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Qualification: Graduate Disclaimer 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities ' Location: IND Kolkata Unitech Hitech, Blk A, Tower AI, 4th Flr Language Requirements Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Roles and Responsibilities Manage a team responsible for healthcare process operations, ensuring adherence to SLA and KPI targets. Oversee escalation management, attrition control, shrinkage reduction, and rostering processes. Develop and implement strategies to improve customer satisfaction (CSAT) scores through effective service level agreements (SLAs) and key performance indicators (KPIs). Collaborate with cross-functional teams to identify areas for improvement in BPO operations. neelam.shahu@teleperformance.com

Role Summary: We are looking for an experienced and dynamic Team Leader- Operations to lead and manage a team of 15-20 members in a fast-paced international process environment. The ideal candidate will be responsible for managing team performance, driving productivity, quality, shrinkage, and attrition, while coaching and supporting team members to achieve business goals. The candidate should also have experience handling international processes and leading teams in a high-performing, 24/7 work environment. What you would be doing: Team Management: Leading and managing a team of 15-20 team members, ensuring the achievement of performance targets (Productivity, Quality, Shrinkage, Attrition). Performance Coaching & Development: Coaching new team members, conducting regular performance reviews, and providing feedback to help enhance team members' skills and productivity. Process Improvement & Recommendations: Reviewing current processes and recommending improvements to optimize overall team performance and Customer Satisfaction (CSAT). Training Needs Analysis (TNA): Identifying training gaps, addressing process issues, and designing plans to bridge gaps to ensure consistent team growth. Floor Support & Escalation Management: Providing ongoing floor support, managing live escalations, and ensuring smooth handling of issues in real-time. Target Achievement: Managing and ensuring that individual and team targets (IC targets, AHT) are met as per the given guidelines, segmented by tenure buckets. Reporting & Analysis: Monitoring and reviewing team performance data regularly to identify areas of improvement and taking corrective actions. Shift Flexibility: Working in a flexible 24/7 environment to provide consistent support and leadership. Qualifications & Skills: Experience: Minimum of 1+ years of experience in managing a team in an international process. Preferred Experience: Previous experience in handling hotel industry processes and leading teams in a customer service-oriented environment. Leadership Skills: Strong supervisory and team management skills, with the ability to motivate and manage team members effectively. Communication Skills: Excellent written and verbal communication skills in English. Technical Skills: Basic proficiency in computers, MS Excel, and relevant software. Organizational Skills: Highly organized, methodical, and capable of managing multiple tasks simultaneously. Flexibility: Comfortable working in a 24/7 work environment with the ability to adapt to changing business needs. Whats Expected: Ability to drive performance and team development in a high-pressure environment. A passion for improving team performance and delivering excellent customer service. Strong decision-making skills and the ability to handle escalations effectively. Additional Information: Work Environment: 5 days working, Work From Office (WFO), flexible shifts. Must Have: Previous experience in hotel industry processes is a must. Interested candidates can share their CV at sonam.singh1@igtsolutions.com

Biological commissioning scheduling, coordination and on field execution Establishing lab procedures and organizing training to site lab team Ownership of the Process OM data - Assuring integrity of the data, analysis and MIS reports covering the digester health, biogas production, substrate quality quantity, products quality and quantity during commissioning and regular operations Coordination with site team on substrate scheduling, for achieving the production target for CBG and manure production based feedmix composition, gas and CBG yield expectations Off site and on site trouble shooting of the process related problem faced by OM team Developing KPI s, data record systems, procedures and analyses for predicting the production, process upsets Successful operations of ETP / LFOM production Coordinating for external lab analysis required by site team for substrates, CBG, manure analysis. Coordination between S/W and process team for development of / improvement in Data collection Apps Dashboards for process monitoring Analytical tools Predictive models Process boundaries marking for online data and related red flags KPI tracking dashboards and Graphical MIS s for management review

Team Lead for the Order Management (O2C) domain Face-to-Face Interview Only On-paper Team Lead (min. 2 yrs) Shift: 9:30 PM-6:30 AM CTC: 6.5-10.5 LPA WFO: Bangalore Call: +91-9810996899 (Mon-Sat, 10 AM-6 PM) Send your resume: latika.chopra05@gmail.com Required Candidate profile Current on-paper Team Lead position - Min 2Yrs & 10-11 direct reportees Strong in: KPI, KRA, SLA management, escalation handling, and process improvement. Excellent verbal and written communication.

We are currently looking for dynamic and customer-focused professionals to join our Inbound Customer Service Team in a BPO setting. The role involves handling incoming calls, resolving customer queries efficiently, and delivering a high-quality customer experience. Key responsibilities include: * Answering inbound customer calls professionally and providing accurate information. * Resolving queries related to products, services, orders, billing, or general concerns. * Maintaining customer satisfaction by providing timely and effective solutions. * Escalating unresolved issues to the appropriate internal teams when necessary. * Following communication scripts and company guidelines during interactions. * Updating customer interaction details in CRM tools or internal systems. * Meeting or exceeding daily, weekly, and monthly performance targets (AHT, CSAT, FCR, Attrition & shrinkage etc.). * Collaborating with team leaders and support staff to improve service quality. * Adhering to all compliance, data privacy, and quality standards. Please note that team handling experience with a team size of 10-15 members is a must for this role. For more information, please contact me at sumankumari1@policybazaar.com or send your CV via WhatsApp to 9934827654.

About the Role: Company is seeking a dynamic and visionary leader to head our customer service operations for their subscription-based Water as a Service (WaaS) model. You'll play a pivotal role in ensuring high customer satisfaction, reduced churn, and smooth operational delivery across the country. Key Responsibilities: Develop and execute national service strategy aligned with business goals. Drive customer satisfaction, engagement, and retention initiatives. Monitor SLAs, KPIs, and optimize service workflows. Collaborate with Product, R&D, Sales, IT, and Marketing teams to ensure seamless customer journeys. Use data and analytics to identify trends and inform decision-making. Lead and develop a high-performing service team (5 direct reportees). Guide team members on core values, performance, and growth. What we are Looking For: Strong leadership with experience managing large service teams. Hands-on knowledge of CRM/service management tools (e.g., Salesforce, Zendesk). Excellent problem-solving, decision-making, and stakeholder management skills. Strong grip on customer experience metrics like NPS, LTV, churn rate. Strategic thinking with a customer-centric and analytical mindset. Qualifications: Preferred: MBA in Operations, Marketing, or Project Management. Experience: 15+ years total Apply Now If you're ready to elevate the service experience of thousands of customers across India, click Apply or send your CV to priyanka@winningedge.life

Roles and Responsibilities Lead a team of BPO professionals to achieve operational excellence, focusing on AHT, Attrition, CSAT, KPIs, SLA, and KRAs. Develop and implement strategies to reduce shrinkage and attrition rates while maintaining high levels of customer satisfaction (CSAT). Collaborate with cross-functional teams to identify areas for improvement and drive process enhancements. Analyze performance metrics to optimize workflow processes and improve overall efficiency. Ensure compliance with quality standards and regulatory requirements. Desired Candidate Profile Min 3 years of total experience in BPO in which Min 1year of experience as a Team leader in BPO. Proven track record in controlling attrition rates through effective people management practices. Strong understanding of KPIs such as AHT, CSAT, KRA, SLA, etc. . Excellent communication skills with ability to lead a team effectively.

Hello, We are hiring for "Principal Consultant/Associate Principal Consultant" for All India Location . Job Title Principal Consultant/Associate Principal Consultant Work Mode Hybrid Exp : 11+Years Loc: All India Location Notice Period: Immediate to 20 Days(Serving) Required experience: Role Description: Product Managers are strategic leaders responsible for driving the development, launch, and ongoing support of a company''s products. They focus on long-term vision, market trends, and identifying new opportunities. Work close with Product Owner to define specific incremental improvements to be manages in different squads. Responsibilities: - Analyze market trends, monitor competitors, and identify opportunities in organizational processes. - Supporting product sales or other product goals established. - Set ambitious and clear product vision and communicate it effectively to stakeholders, the team, and the rest of the unit. - End to end team output strategy from inception to production. - Collaboration with stakeholders to ensure digital vision and products alignment with value streams. - Accountable for product specific KPIs once solution enters production and communicate regular tracking to stakeholders. - Utilize market and industry knowledge to translate user needs into user stories and acceptance criteria for their team. - Maintain a backlog 3 to 4 sprints ahead of the team. - Works closely with CPO to establish each product''s business value and support messaging, communication, and customer outreach as necessary. - Integrates usability studies and research into product requirements to enhance user satisfaction and ensure customer driven design. Previous Experience: 2 to 3 years of experience in roles with similar responsibilities. Leadership: - Effectively manages own time and provides visibility into ongoing work. - Recognizes when teammates encounter difficulties in their tasks and readily offers support. - Demonstrates initiative by taking action without constant direction from others. Agile: - Applies values of quality, response to change, customer centricity in the way of working. - Works iteratively and incrementally as standard. Understands the differences between agile and traditional practices, and can select the best fit for context. Design: - Knows good design practices (e.g., design patterns, known structures, industry solutions) that are applicable to their role. - Identifies opportunities or issues to apply best practices. Optimization: - Designs solutions with performance in mind. - Performs proof of concept on potential solutions to assess their impact. - Identifies performance issues in day-to-day operations and alerts the team. - Analyzes technologies or methods that have the potential to complement, improve, or optimize the solution. - Offers optimization solutions that positively impact metrics (e.g., turnaround or processing time, resource consumption). Technical Tutoring: - Has the necessary knowledge to solve many of the technical impediments the development team encounters. - Knows and suggests good practices, novel technologies, and methodologies with the potential to add value to the project. - Promotes discussions on the best ways to approach a solution. - Provides ongoing on-the-job coaching to junior team members. NOTE: Let your co-workers or Circle know about this opportunity if you lack these skills set.

Mega Job Opening for the Team Lead Customer Support (Voice Process) role in Lucknow. Job Title: Team Lead Customer Support (E-commerce Voice Process) Location: Lucknow Job Type: Full-Time | Work from Office Industry: BPO / E-commerce Voice Support About the Company: We are a top BPO service provider working with leading e-commerce brands across India. Focused on quality support and customer satisfaction, we are expanding our operations in Lucknow and hiring experienced team leaders to manage high-performing support teams. Roles and Responsibilities: Lead a team of customer service executives for a domestic voice process. Drive team performance by monitoring KPIs such as AHT, CSAT, SLA, etc. Conduct daily huddles, feedback sessions, and performance coaching. Handle escalations and ensure prompt resolutions. Coordinate with internal teams for smooth process delivery. Maintain and share daily/weekly reports with the operations manager. Eligibility Criteria: Minimum 3 years of total BPO experience. At least 1 year of experience as a Team Lead in a voice process (on paper). Graduate in any discipline (mandatory). Strong communication and people management skills. Prior experience in handling e-commerce or customer service voice processes is preferred. Immediate joiners will be prioritized. Salary and Work Details: Package: Up to 4.2 LPA Work Days: 6 days working with 1 rotational off How to Apply: Send your updated CV via WhatsApp to Homa at 9696714723 . If the call is not answered, kindly drop a message mentioning the role. Stay Updated: Join our WhatsApp hiring channel for real-time job alerts: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #TeamLeadJobs #LucknowHiring #VoiceProcess #CustomerSupport #BPOJobs #TeamHandling #OperationsLead #ApplyNow #HiringNow #ShiningStarsRecruitment #WalkInInterview #JobAlert #LeadershipRoles

Job Summary: We are seeking a dynamic and experienced HR Manager to lead and enhance our Performance Management System (PMS) processes. The ideal candidate will have a proven track record of successfully implementing and managing PMS frameworks, combined with solid exposure to recruitment in a fast-paced environment. PMS HR Manager focuses on improving the overall effectiveness and health for group companies by implementing strategies to enhance employee performance, workplace culture, and organizational structures. Key Responsibilities: Performance Management • Design, implement, and manage end-to-end PMS processes tailored for a real estate organization. • Drive adoption and effective usage of PMS tools/software across the company. • Facilitate goal setting, mid-year, and annual reviews, ensuring alignment with business objectives. • Train managers and employees on PMS best practices, feedback mechanisms, and performance conversations. • Analyse PMS data to provide insights for talent development, succession planning, and rewards e.g. employee of the quarter. • Continuously review and improve PMS policies in line with industry standards and organisational goals. Core Responsibilities: 1. Organizational Development Strategy: Develop and implement OD strategies that align with the organization's goals and objectives. Work with leadership to identify areas for improvement in organizational processes, structure, and workforce capabilities. Foster a positive and engaging workplace culture that supports growth and development. 2. Performance Management: Design and manage performance management processes to ensure continuous employee feedback and development. Collaborate with managers to set performance goals and provide guidance on employee evaluations. Monitor and enhance employee productivity and engagement. 3. Leadership Development: Design and facilitate leadership development programs aimed at equipping managers with the skills needed to lead teams effectively. Identify high-potential employees for future leadership roles and develop tailored growth plans for them. 4. Collaboration with Stakeholders: Work closely with business leaders, department heads, and HR teams to align OD initiatives with business needs. Act as a consultant to different departments regarding team dynamics, organizational issues, and employee development. 5. HR Expertise: Deep understanding of HR functions, including talent management, performance management, and employee development.

Please Note:- Looking candidates from Big4 Firm Overall Business Strategy:- Formulation and execution of the company's long-term business strategy. Work closely with senior leadership to align the strategy with overall organizational goals. Identify market trends, competitive forces, and business opportunities to inform strategic decisions. Own the annual planning cycle, including financial forecasts, resource allocation, and strategic priorities. Collaborate with various departments (e.g., finance, marketing, operations) to ensure alignment of strategic initiatives with business goals. Develop actionable plans based on company-wide objectives and key performance indicators (KPIs). Facilitate the review and reporting of progress against annual plans and adjust strategies as needed. Program Management:- Lead and manage cross-functional programs and initiatives, ensuring they are executed on time and within scope. Develop clear program roadmaps, timelines, and resource plans to track progress and milestones. Monitor and report on the performance of key programs, ensuring alignment with strategic goals. Address any programmatic challenges and mitigate risks in collaboration with relevant stakeholders. Unstructured Problem Solving:- Tackle complex, ambiguous problems and devise innovative solutions that align with the companys strategic objectives. Work across teams and functions to break down complex issues and develop actionable plans. Drive initiatives to overcome business challenges in a fast-paced and evolving environment. Data Analytics and Root Cause Analysis (RCA):- Utilize data analytics tools to collect, analyze, and interpret business performance metrics. Conduct root cause analysis to identify issues impacting business performance and propose solutions. Leverage data insights to inform strategic decisions and continuously improve business processes. Create regular reports and dashboards to track key metrics and provide actionable recommendations. Contact Person Sofiya Sayyed SG OASIS! Interested candidates can share their resumes on sofiyaoasis@gmail.com

Company profile : Our client is a multinational footwear, apparel and fashion accessories manufacturer and retailer of Moravian origin, headquartered in Lausanne, Switzerland. The corporation is one of the world's leading shoemakers by volume with 150 million pairs of shoes sold annually. Position : Store Manager Location : Pan India - Branches across all these areas Qualification : 10th + 12th + Graduation (No backlogs) Age : 37 Max Exp : 1+ Exp as a Department manager / Store Manager / Restaurant manager / Assistant restaurant manager Interview mode : 1st round VC Interview 2nd round VC interview Store Manager responsibilities include: Developing store strategies to raise customers pool, expand store traffic and optimize profitability Meeting sales goals by training, motivating, mentoring and providing feedback to store staff Ensuring high levels of customers satisfaction through excellent service Complete store administration and ensure compliance with policies and procedures Maintain outstanding store condition and visual merchandising standards Report on buying trends, customer needs, profits etc Propose innovative ideas to increase market share Conduct personnel performance appraisals to assess training needs and build career paths Deal with all issues that arise from staff or customers (complaints, grievances etc) Be a shining example of well behaviour and high performance Additional store manager duties as needed

Role & responsibilities: a) Ensure safety of Human, equipment and environment. b) Comply the standard of requirement for AIMS (Arkema Integrated Management System) and corporate standards & policies c) Execute Instrumentation maintenance tasks of DCS, PLC, Analysers & Field Instrumentation etc. with quality. d) Improve safety of Peroxides in transport -- implement best practices. e) Knowledge in Emerson DCS, Siemens PLC for trouble shooting and maintenance work. f) Review Maintenance activities and prioritize critical jobs. Carried out scheduled and chance-based maintenance of instrumentation equipment. g) Ensure compliance to standards, procedures and best practices. h) Conduct regular troubleshooting and root cause analysis. i) Facilitate and support for minor projects j) Assist Manager in spares inventory management to maintain stock levels & issuing spares for job execution. k) Assist Manager in Shutdown planning, budgeting and execution. l) Carry out risk assessment and adhere to all the safety norms in routine and shutdown jobs. m) Participate reliability & integrity studies as identified. n) Implementation of recommendation. o) Execute PM as per schedules. p) Carry out regular plant visit to identify potential failure. q) Maintain History/records. r) Preparation of maintenance KPIs of Instrumentation. s) Maintain IMS documents for Instrumentation maintenance. Providing technical guidelines, training to subordinates.

Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service. Guarantee consistently high standards of customer experience within the Store in accordance with PUMAs Brand Values and service standards. Responsible for recruitment, training, development and succession of high performing, results driven Associates and Management. Hold each member of the store team accountable to meeting / exceeding company expectations through weekly productivity conversations, daily coaching in the moment, performance recognition, and performance action notices as necessary. Spends 85% of their working time on the sales floor engaging with consumers, selling, and coaching employees. Accountable for payroll control and selling driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers. Analyze customer profiles, buying trends, and competitive information to impact and drive business. Directly responsible for execution and processing of both incoming and outgoing merchandise. Directly responsible for Loss Prevention and Operational compliance within store. Communicate, manage and execute all Marketing driven initiatives and events within budget and according to all Policies & Procedures. Develop and maintain strong communication with local PR and marketing. Participate in new store openings and/or store closings; travel may be required. Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area/District Manager; travel may be required. Interested candidate, please share your resume at hakeem.farwa@puma.com.

Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service. Guarantee consistently high standards of customer experience within the Store in accordance with PUMAs Brand Values and service standards. Responsible for recruitment, training, development and succession of high performing, results driven Associates and Management. Hold each member of the store team accountable to meeting / exceeding company expectations through weekly productivity conversations, daily coaching in the moment, performance recognition, and performance action notices as necessary. Spends 85% of their working time on the sales floor engaging with consumers, selling, and coaching employees. Accountable for payroll control and selling driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers. Analyze customer profiles, buying trends, and competitive information to impact and drive business. Directly responsible for execution and processing of both incoming and outgoing merchandise. Directly responsible for Loss Prevention and Operational compliance within store. Communicate, manage and execute all Marketing driven initiatives and events within budget and according to all Policies & Procedures. Develop and maintain strong communication with local PR and marketing. Participate in new store openings and/or store closings; travel may be required. Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area/District Manager; travel may be required. Interested candidate, please share your resume at hakeem.farwa@puma.com

We are hiring for the role of a Country Manager - Technical Support, a full-time role in MSIL, looking for people who have the passion to change the landscape of the Automobile industry, Here are the roles that will be offered to the selected candidate: The key role is to support distributors on various Technical and Quality related issues as central coordinator for the assigned countries. The role requires in-depth understanding of vehicle systems of MSIL production models. This role is pivotal to analyze customer voice received through FTIRs and other sources and give compiled feedback to top management and MQ team for product improvements. Coordination with SMC, MSIL related verticals and IM- Country mangers are a part of the role. KPI includes improvement in FTIR performance, resolving distributor technical issues, new model introduction preparedness, Market action monitoring..etc. Prerequisite: Candidate should be ready to travel overseas and work in different time zones and as per business requirements. Qualification - B.Tech. Level - DM/MGR *All educational qualifications must be from AICTE/UGC Approved Institutions* Functional Competencies Strong Analytical skills International Marketing (desired) Marketing and Sales exposure (essential) Planning short term projects Monitoring against business plan Functional expertise execution Good Communication skills

Essential knowledge• Have over 10+ years of rich experience in information security domain and at least 6-8 years of dedicated experience in Security Incident Response.• Hands on experience in implementing and operationalizing SIEM/SOAR tools such as Sentinel, ArcSight etc.• Experience in defining and reporting KPIs for Security Incident response.• Familiarity with advanced SOC monitoring technologies, risk, threat and security measures.• Knowledge across the SOC domains including governance, control frameworks, policies, compliance management, risk management and incident response etc.• Comprehensive knowledge of regulatory and compliance requirements and how they influence the bank's Information Security strategy.• Preferably worked in BFSI domain with proven experience in SOC function.• Strong understanding of key security standards and regulations such as NIST 800-61, CERT/CC, PCI, ISO 27035 etc.Skills and Application• Leads the development and implementation of comprehensive Security Governance strategies that address identified risks and compliance requirements, incorporating advanced technologies and methodologies to enhance security posture.• Deep understanding of Security Incident response frameworks and their application in creating robust policies.• Automate potential resilient security processes to ensure continuous compliance with security best practices.• Maintaining up-to-date knowledge of security trends, threats, and countermeasures• Assess and design security posture determination processes, tools and methodologies• Reviewing and approving use cases/playbooks for SIEM/SOAR tools• Continuously monitor security hygiene and performance using tools and processes• Collaborate with other IS teams, Ops and tech teams on enhancing security incident response resilienceOther• Knowledge of evolving advanced tech stacks and related control and risk universe from a SOC perspective.• Knowledge and expertise in conducting risk assessment and management.• The ideal candidate will have a technical or computer science degree.Professional certifications: GCIH, CISSP, CEH, FOR608, CISM etc.