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Winning Edge India
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Service Head - Subscription Business - ( WaaS || Consumer Electronics)

Service Head - Subscription Business - ( WaaS || Consumer Electronics)

Winning Edge India

16 - 20 years

32 - 40 Lacs

Gurugram

Posted:21 hours ago| Platform:

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Skills Required

KPI Churn Consumer Durables Customer Retention Subscription Service Delivery Management WaaS model Consumer Electronics Subscription Model After Sales Support CSAT Service Operations Service Head Operations Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role:

Company is seeking a dynamic and visionary leader to head our customer service operations for their subscription-based Water as a Service (WaaS) model. You'll play a pivotal role in ensuring high customer satisfaction, reduced churn, and smooth operational delivery across the country.

Key Responsibilities:

Develop and execute national service strategy aligned with business goals.
Drive customer satisfaction, engagement, and retention initiatives.
Monitor SLAs, KPIs, and optimize service workflows.
Collaborate with Product, R&D, Sales, IT, and Marketing teams to ensure seamless customer journeys.
Use data and analytics to identify trends and inform decision-making.
Lead and develop a high-performing service team (5 direct reportees).
Guide team members on core values, performance, and growth.

What we are Looking For:

Strong leadership with experience managing large service teams.
Hands-on knowledge of CRM/service management tools (e.g., Salesforce, Zendesk).
Excellent problem-solving, decision-making, and stakeholder management skills.
Strong grip on customer experience metrics like NPS, LTV, churn rate.
Strategic thinking with a customer-centric and analytical mindset.

Qualifications:

Preferred:
MBA in Operations, Marketing, or Project Management.
Experience:
15+ years total

Apply Now

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