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Team leader- operations

3 - 8 years

2 - 4 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Roles and Responsibilities

  • Lead a team of BPO professionals to achieve operational excellence, focusing on AHT, Attrition, CSAT, KPIs, SLA, and KRAs.
  • Develop and implement strategies to reduce shrinkage and attrition rates while maintaining high levels of customer satisfaction (CSAT).
  • Collaborate with cross-functional teams to identify areas for improvement and drive process enhancements.
  • Analyze performance metrics to optimize workflow processes and improve overall efficiency.
  • Ensure compliance with quality standards and regulatory requirements.

Desired Candidate Profile

  • Min 3 years of total experience in BPO in which Min 1year of experience as a Team leader in BPO.


  • Proven track record in controlling attrition rates through effective people management practices.
  • Strong understanding of KPIs such as AHT, CSAT, KRA, SLA, etc. .
  • Excellent communication skills with ability to lead a team effectively.

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Teleperformance (TP)
Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

546 Jobs

    Key People

  • Daniel Julien

    Chairman and Chief Executive Officer
  • Jean-Michel Caye

    Chief Financial Officer