261 Ivr Jobs - Page 5

Greetings from Global Healthcare Billing Partners Pvt. Ltd.!!! Hiring for ED Coders @ Velachery Location !!! JOB DETAILS : Experience : 1+ Years of experience in ED PRO Coding Notice : Immediate Work Mode : Office Location : Velachery Salary : Max 3 LPA COMPETENCIES / SKILL SET : *Minimum 1+ years of ED coding experience *Analytical and problem-solving skills *Team working *Organization, time management, prioritizing and the ability to handle a complex, varied workload *Certification is Must & Active. QUALIFICATIONS & WORK EXPERIENCE : *Human science with bachelor or Master Degree / Life science graduates / Paramedical. *Knowledge in Anatomy and Physiology *1+ Years of experience in ED Coding. *Knowledge of MS Office (especially Excel and Word) Interested candidate contact to 9952075752 - POOJA HR. Regards POOJA HR Global HR Team 99520 75752

Role & responsibilities Design and develop end-to-end contact center solutions using Salesforce and Amazon Connect. Collaborate with business stakeholders to understand their contact center requirements and translate them into technical solutions. Lead the architecture and design of complex contact center systems, ensuring they meet business needs and align with industry best practices. Provide technical leadership and guidance to development teams throughout the project lifecycle. Ensure the scalability, security, and performance of contact center solutions. Stay updated with the latest trends and technologies in Salesforce, Amazon Connect and contact center solutions Preferred candidate profile Extensive experience with Salesforce and Amazon Connect. Strong understanding of cloud computing, data integration, and API management. Proven experience in using Agile approach for development with frequent sprints for business benefits realization. Experience in leading the design and/or development of solutions with a virtual team in remote locations. Strong appreciation and proven achievement in selecting appropriate tools for platform delivery. Proficiency in Salesforce development and customization (Apex, Visualforce, Lightning Components). Expertise in Amazon Connect configuration and integration. Expertise in configuring and maintaining Amazon Connect contact center environments. Experience to Develop and implement call flows, routing strategies, and IVR configurations. Handson in development and implementation of call flows, routing strategies, and IVR configurations. Integrate Amazon Connect with AWS services such as Lambda, RDS, DynamoDB, S3, Polly, CloudWatch, Lex, GenAI services like Bedrock , Sage maker etc.. Troubleshoot and resolve issues related to Amazon Connect, telephony, and system integrations. Can assist in scripting and automation to improve system efficiency. Work with business stakeholders to understand requirements and deliver technical solutions. Familiarity with and enthusiasm for DevOps, CI/CD, and SRE best practices Familiarity with API management and development (REST, SOAP, GraphQL). Excellent communication and presentation skills, able to engage conversations at all levels of senior management

Job Summary: We are seeking a dynamic and results-driven Product Manager with 35 years of experience, specifically in the Telephony or VoIP industry, to lead the development and enhancement of our communication products. The ideal candidate will be responsible for driving product vision, roadmap, execution, and go-to-market strategies, ensuring alignment with business goals and customer needs. Key Responsibilities: Define and own the product roadmap for telephony and voice communication solutions. Collaborate with cross-functional teams including engineering, sales, marketing, and customer success to deliver high-impact features. Gather and prioritize product requirements through market research, competitive analysis, and customer feedback. Work closely with technical teams to translate business requirements into clear product specifications. Lead the product lifecycle from ideation to launch, ensuring timely delivery and quality. Monitor product performance metrics and make data-driven decisions to improve product usability and customer satisfaction. Serve as a subject matter expert in telephony systems, VoIP, SIP, PBX, or related technologies. Identify opportunities for innovation and differentiation in the telephony product space. Required Skills and Experience: 3-5 years of product management experience in the Telephony / VoIP / Communication technology domain. Strong understanding of telecommunication protocols and services (e.g., SIP, PBX, IVR, Asterisk, FreeSWITCH, WebRTC, etc.). Proven experience in developing B2B SaaS or cloud communication products. Excellent project management, analytical, and problem-solving skills. Strong communication and stakeholder management abilities. Ability to work in a fast-paced, agile environment with cross-functional teams. Preferred Qualifications: Bachelor's degree in Engineering, Computer Science, or related field (MBA is a plus). Experience with cloud telephony platforms or CPaaS providers. Understanding of user experience (UX) principles and tools. Familiarity with Agile/Scrum methodologies.

we're seeking an experienced Senior Performance Testing Engineer to play a key role in our contact center modernization initiative. you'll be instrumental in migrating IVR/Routing applications from legacy Genesys on-prem systems to modern cloud solutions like Amazon Connect, with particular focus on our CommState Migration Project. As part of our QA team, you'll take ownership of comprehensive end-to-end call flow validation, ensuring seamless transition and optimal performance of our contact center solutions. The ideal candidate will bring deep expertise in performance testing coupled with contact center domain knowledge to drive this critical transformation. Responsibilities: Write, maintain, and execute performance, load tests using tools such as JMeter, and HP LoadRunner. Develop automated test scenarios, performance test strategy, and documentation for reporting test status and results. Collaborate with project teams to understand architecture and business requirements to devise the performance test strategy and test plan. Work closely with product owners and scrum masters to determine acceptance criteria for testing. Should be able to understand the products technical details and assist the development team in troubleshooting issues. Work with other technical team resources to analyze root causes of performance issues and recommend corrective actions. Communicate with the other QA Lead, Dev Lead, and Technical Managers on the activities of the project work through e-mail, written, and verbal Provide training and mentorship on performance and load testing to other team members. Design and develop scalable, flexible, and cross-platform performance test frameworks. Be responsible for maintaining test case documentation and ongoing continuous improvement to build testing efficiency and effectiveness using innovative performance test practices and automation tools, and close collaboration with development and business. 7+ years of software engineering experience with mandatory expertise in TruClient protocol/sockets. 5+ years of proven experience in software/computer engineering with strong performance testing background. 3+ years hands-on experience with JMeter and similar performance testing tools. 2+ years working with monitoring tools (Grafana, Splunk, Dynatrace or equivalent). Practical experience with PaaS/SaaS environments for performance testing. Amazon Connect knowledge (preferred). Strong skills in performance analysis, profiling, and system metrics evaluation. Nice to have: Digital experience with Chat, Chatbot, Email, SMS. Genesys cloud experience is nice to have, but not mandatory. Agile methodology experience. Excellent communication and presentation abilities. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility. Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows. Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements. Develop and maintain conversation design documentation, style guides, and bot persona guidelines. Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance. 3+ years of experience designing conversational experiences for voice-based bots. Experience working with conversational AI platforms, especially Google Dialogflow. Strong writing skills, with an ability to write natural, human-centric dialogue. Familiarity with call center operations, IVR/ Voice bot logic, and telephony systems (e.g., Twilio, Genesys, Avaya). Proven ability to create engaging and intuitive conversational user experiences using Visio, draw.io or any other suitable tools. Solid understanding of business use cases and the value conversational AI brings to organizations. Basic understanding of NLP concepts, including intents, entities, and training data. Experience conducting UX research or usability testing for voice interfaces is a plus. Comfortable working in Agile/Scrum environments, managing multiple projects, and communicating with technical and non-technical stakeholders. Nice to have: Knowledge of SSML, speech tuning, and TTS/ASR best practices. Basic knowledge on any programming language such as C++, C#, Node.js, or JavaScript. Portfolio showcasing conversational projects, IVR flows, or bot design samples. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Willing to work in US shift timings. To answer insurance telephone inquiries. Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services. Record after-call actions and perform post call analysis for the claim follow-up. Assess and resolve inquiries, requests, and complaints through calling to ensure those customer inquiries are resolved at the first point of contact. Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials/underpayments. Solve complex scope wise problems with little or no supervision from lead. Interact with key stakeholders. Flexible to work in the projects assigned. Net typing speed of 30 words per min above with an accuracy rate of 90% Good knowledge about MS Office tool Solve complex scope wise problems with little or no supervision from lead Develop in-depth knowledge of business processes facilitated by our software products Develop in-depth knowledge of operational processes around the scope of work. Troubleshoot deployment and environmental issues, resolve issues in a timely manner across multiple projects. QUALIFICATIONS: Experience: Fresher (0 to 5 months) Good comm skills with neutral accent Good English Written and Listening skills. Must be a Graduate from a recognized institution. Ability to adapt quickly to new and changing technical environments as we'll as strong analytical, problem solving and quantitative abilities

we're seeking an experienced Senior Performance Testing Engineer to play a key role in our contact center modernization initiative. you'll be instrumental in migrating IVR/Routing applications from legacy Genesys on-prem systems to modern cloud solutions like Amazon Connect, with particular focus on our CommState Migration Project. As part of our QA team, you'll take ownership of comprehensive end-to-end call flow validation, ensuring seamless transition and optimal performance of our contact center solutions. The ideal candidate will bring deep expertise in performance testing coupled with contact center domain knowledge to drive this critical transformation. Responsibilities: Design, develop, maintain, and execute manual, automation, and performance test scripts for Contact Center applications. Drive innovation through Proofs of Concept (POCs) to enhance the test lifecycle and reduce execution time. Automate test preparation and execution processes by integrating with APIs. Analyze functional and non-functional requirements in an Agile environment to ensure comprehensive test coverage. Define test strategies, create detailed test cases, estimate QA efforts, and manage test planning and reporting. Conduct manual and automated testing, logging detailed defects using Rally (Agile Central). Lead and manage testing efforts across multiple domains and applications, including System Integration and End-to-End Testing. 4+ years of hands-on experience in Quality Engineering within the Contact Center Solutions (CCS) domain. 3+ years of hands-on experience with Cyara for contact center testing and automation. Experience of Genesys call routing and custom CTI softphone application development. Experience with digital communication platforms such as Chat, Chatbot, Email, and SMS. Proficient in log verification tools like Splunk and familiar with Genesys tools like GA/GAX and Pulse. Skilled in API testing and experienced with Cyara Service Libraries and Postman. Experienced in load testing using Cyara Cruncher. Proven ability to work in Agile environments using tools like Rally (Agile Central) for project tracking and delivery. Nice to have: Digital experience with Voicebot, Chatbot, Email, SMS. Genesys cloud experience is nice to have, but not mandatory. Agile methodology experience. Excellent communication and presentation abilities. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. Its investors include Softbank, Ant Financial, AGH Holdings, Elevation Capital, Berkshire Hathaway, T Rowe Price, and Discovery Capital. About Telco Team: Thriving on innovation, One97 delivers Customer Communication, Up-Selling, Mobile Content, Advertising based and Platform services to over 500 Million mobile consumers across the globe. One97 s products and services are available on various models i.e. Capex, Opex & Revenue Share model as per the flexibility of Telco s. Our Key Offerings are divided into 5 broad categories as follows Entertainment Digital Platforms CVM Solutions Enterprise Services Financial Platforms One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India, SAARC, Middle East, Africa and many more. About the role Paytm is looking for a dynamic and results-driven Product Manager with 3+ years of experience to join our innovative team. You will have the opportunity to work on cutting-edge, Gen AI-powered audio and video call solutions, while playing a key role in shaping our telco product suite, including IVR, outbound dialers, SIP, and network layer integration. Key Responsibilities: Define and own the product roadmap for key areas of the ecommerce experience (e.g., checkout, personalization, search, mobile, etc.). Collaborate with cross-functional teams to ship high-quality features on time. Use data, research, and user feedback to prioritize features and improve UX. Partner with engineering to ensure scalable, performant, and maintainable solutions. Develop business cases and measure success through KPIs and OKRs. Champion the voice of the customer while balancing business objectives. Mentor junior PMs and contribute to product team best practices. Keep up with industry trends and competitor strategies to inform product decisions. Qualifications 3+ years of product management experience, ideally within the telecom sector. Proven experience working with Ecommerce-related products. Passion for new technologies and familiarity with communication solutions like IVR, Outbound dialler, SIP, Network layer integration etc. Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment. Excellent communication skills and the ability to work with both technical and non-technical stakeholders. Why join us A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Respect, that is earned, not demanded from your peers and manager Compensation If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India s largest digital lending story is brewing here. It s your opportunity to be a part of the story!

Dear Coder's, Greetings from Access healthcare Huge hiring for Experienced & Certified coders (No freshers) CERTIFICATION IS MANDATORY. Minimum 1 year experience needed Salary as per market standards Only for certified coders Relieving letter is not mandatory Preferably Immediate - 10-15 days' notice period acceptable, Requried Speciality : Denial - Chennai, Coimbatore, Pune E/M OP Coder - Chennai, Coimbatore, Pune E/M OP Coder - Chennai, Coimbatore Surgery - Chennai, Coimbatore, Pune ED Facility - Chennai, Coimbatore, Pune Pathology - Chennai, Coimbatore, Pune IVR -Chennai, Coimbatore Radiology - Chennai, Coimbatore, Pune Interview Mode: Virtual. Work mode: WFO/WFH both available. Contact : Ashok HR - 9345886782 (Interested please share your resume to mentioned number) Refer and share with someone who might be a great fit! Regards Ashok N HR -Talent Acquisition | accesshealthcare m: India - +91 9345886782 e: ashokkumar.n1@accesshealthcare.com w: www.accesshealthcare.com

Roles and Responsibilities Design, develop, test, deploy, and maintain IVR solutions using Nice CXone platform. Collaborate with cross-functional teams to identify business requirements and design customized IVR workflows. Implement ACD (Automatic Call Distribution) systems for efficient call routing and management. Troubleshoot issues related to IVR development, testing, deployment, and maintenance. Ensure compliance with industry standards and best practices in contact center technology operations. Desired Candidate Profile 5-10 years of experience in IVR development using Nice CXone platform. Bachelor's degree in Any Specialization (B.Tech/B.E.). Strong understanding of contact center technology operations and customer service principles. Proficiency in programming languages such as Python or JavaScript; knowledge of SQL database management systems.

Walk-In Interview for Experienced Medical Coders at Vee Healthtek, Trichy on June 21 & 22 Experience : 1 to 7 Years experience on medical coding Specialty : IP DRG/Surgery/EM/ED Facility/ED Pro/Radiology/IVR - Medical Coding Job Location : Trichy,Chennai, Bangalore, Salem, Hyderabad & Pune - Work From Office Designation : Medical Coder/Sr Coder/QA/GC/TC AAPC Certification is Must Interview Schedule : June 21 & 22 at 10:00 TO 1PM Interview Venue: Vee Healthtek Pvt Ltd, No4, Bharathidasan Salai, Unit 2 -4th floor, Opposite to All India Radio, Cantonment, Trichy, Tamil Nadu - 620001 Important Note : Please mention my name, Kalaiyarasi Raja HR as Reference, at the top of your resume. Contact Information: Kalaiyarasi Raja- 9566406546(Available on WhatsApp) kalaiyarasi.r@veehealthtek.com Regards Kalaiyarasi Raja - HRD Vee HealthTek

Greetings from Global Healthcare Billing Partners Private Limited..! Job Title : Radiology Coding/IVR Coding Experience: 0.6 Months to 4 Years Job Location : Chennai, Velachery. Work Mode : WFO/WFH Job Description: We are seeking skilled and detail-oriented medical coders with 0.6 Months to 4 Years in Radiology Coding or IVR Coding. The role offers Work From Home flexibility while tagged to our Velachery, Chennai location for Organizational Alignment. Key Responsibilities: Assign Accurate ICD-10-CM, CPT, and/or DRG Codes for radiology or IVR Coding services. Review and interpret medical records, radiology reports and inpatient documentation to ensure complete and appropriate coding. Maintain Up-to-date knowledge of coding guidelines and payer-specific requirements. Ensure Coding quality and productivity benchmarks are met consistently. 0.6 Months to 4 Years of Experience in Radiology/IVR Coding. Strong understanding of ICD-10-CM,CPT and IVR coding guidelines. Interested Candidates can contact and share your updated Resume/CV to this WhatsApp number - 8925808592. Regards, Harini S HR Department

Greetings from Global Healthcare Billing Partners Pvt. Ltd.! We are currently hiring for Radiology Coder with minimum 0.8Years of experience into Medical Coding. Basic Requirements: Experience: 0.8 Years to 5 Years Specialties :Radiology Salary: Best in Industry Shift: Day Location: Chennai Work Mode: WFH/WFO Key Responsibilities: Accurately assign ICD-9-CM, CPT, and HCPCS Level II codes for a full range of radiology services, including Nuclear Medicine, CT, MRI, Ultrasound, X-ray, and Interventional Radiology procedures. Review and interpret radiology reports and supporting documentation to ensure correct code assignment and compliance with federal coding guidelines. Apply coding edits based on NCCI guidelines and follow CMS regulations and payer-specific requirements. Maintain compliance with HIPAA regulations and protect patient confidentiality at all times. Collaborate with radiologists, billing teams, and compliance departments to resolve coding discrepancies or documentation deficiencies. Meet or exceed established accuracy and productivity benchmarks. Stay current with updates to coding standards, payer policies, and regulatory guidelines. Strong knowledge of human anatomy, physiology, and medical terminology. Interested candidate contact or share your updated resume to 8925808597[Whatsapp] Regards Kayal HR 8925808597

Hiring For || Denials with radiology IVRCoders & QA || Hyderabad Chennai || Eligibility : Min 1 + years of experience in Denials with radiology IVR coding Certification is mandatory Package :- up to 9.5lpa Location :-hyderabad ,Chennai Work From Office Notice Period : immediate joiner Relieving Letter is not mandatory Interested candidates can share your updated resume to HR aparna- 8019127669 (share resume via Whats App ) Refer your friend's / Colleagues

The individual will be involved in the following critical activities: Involved in focused testing involving contact center solutions including call center routing and management, IVR and integrations with other systems. Create and run functional, integration, regression, and ad-hoc, and test cases ; including both positive and negative scenarios. Create detailed, comprehensive, and well-structured test plans for functional, integration and regression testing. Perform integration and functional testing for code delivered by the development team during each sprint. Participate in sprint planning and story creation to identify items that will need to be resolved prior to testing Collaborate with developers, business analysts and project management teams to develop, publish and implement software quality assurance plans along with appropriate KPIs Design and implement test strategy and develop estimates. Provide technical leadership/supervision for the creation, design, execution, documentation and maintenance of test plans and test cases (automated and manual testing) Work closely with onshore and offshore testers to ensure testing deliverables are met Follow standard QA methodologies to ensure the delivery of quality products. Log and report defects and escalate issues Work to meet project schedules, timelines and deadlines. Experience with Test Management tool s (a plus) Support business users in UAT activities for all major and minor releases. Support once a month weekend production validation for all major releases Strong attention to detail Proactive nature, with a strong work ethic and eagerness to take initiative and go the extra mile The ideal experience and critical competencies for the role include the following: Bachelor s degree in Computer Science or a related technical field 7+ years of experience in software testing or related fields. 3 + years of hand on Quality Assurance experience with a key role in building and enhancing a QA function. 2- 5 years of experience designing, implementing, and supporting cloud contact center solution including call center routing, IVR design and integrations. Strong understanding of contact center technologies including call center routing, IVR and integrations with other systems. Experience supporting NICE CXOne platform , agent flow script, and data capture utilizing Incontact Studio Strong understanding of Call Flows Experience with Integration and Regression testing Experience and knowledge of Agile test management process and methodologies Experience with product development and testing life cycles including test approach and test case reviews. Experience creating and maintaining test suites and cases in Azure Dev O ps Test Plans. Experience in Test Automation using Selenium and /or other related tools. Familiar ity with web app/SAAS / Paas software development , Azure Cloud computing sol utions and working knowledge of any Relational Database and DB Queries. Professional experience with software lifecycle management / Azure DevOps in a fast-paced software environment The applicant must also have: D efect management experience and Test Life Cycle Management, any period of experience creating and reviewing of Testing Artifacts right from Test Strategy through Test completion report . Must have working knowledge of DevOps Principles and Practices (CI, CD, Continuous Testing, etc.) Background Check Required By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. We offer you a competitive total rewards package, continuing education training, and tremendous potential with a growing worldwide organization. ."

The role will be responsible to build the product strategy and roadmap in line with the market needs and company s vision. The incumbent will manage the product vertical throughout its lifecycle from concept to development and scale; as well as develop and launch new product variants in the domain in line with evolving market trends. Responsibilities Translate business strategy into product strategy. Own the product roadmap and execute the product strategy. Own the business case and performance metrics of the domain. Identify market opportunities with research and competitive analysis and integrate it into product requirements. Own the product design and requirements incorporating market use cases and internal functions processes across all product releases. Work with stakeholders across multiple functions of network, customer service, regulatory, engineering and finance to build and operationalize the product. Design simple and intuitive user interfaces through wireframes and mock-ups. Identify and develop technology partnerships to strengthen the portfolio and accelerate the GTM. Collaborate with the partners to integrate their products and take them to our markets. Communicate the product solutions and offerings effectively internally and externally. Drive the sales enablement interventions to ensure product success. Analyze complex use cases and customer usage data to drive optimum product experience. Drive the product marketing strategy and provide product marketing with insights on key differentiators and messages. Manage all aspects of product lifecycle, including customer feedback, requirements, and issues. Evangelize the product internally and externally in various industry and customer forums. Drive adoption of product using various interventions. Skills Required Overall 6+ years of experience with 3+ years of prior industry experience as a Product Manager in an Enterprise CCaaS domain. Strong knowledge of the CCaaS market, IVR, voice bot and its competitive landscape. Exceptional communication skills, both verbal and written, with a knack for storytelling. Self-starter with a positive and solution-oriented mindset. Demonstrated ability to work collaboratively and deliver in a multi-stakeholder eco-system. Analytical mindset and data driven. ability to gather and interpret data to make informed decisions. Benefits Perks Salary No Bar for right candidate Variable Pay-out Provident Fund Group Medical Insurance Didnt find the right fitVisit our Careers page to explore more open positions.

1. Solution design and implementation 2.Enterprise architecture 3. Implementation of Best Practices and Templates 4.Delivery Operating Model Governance 5.Thought leadership and customer advocacy:

The Strategy & Consulting Global Network SONG Practice Genesys Job Title - Genesys_Level 6_Senior Manager_(Entity -S&C GN) Management Level :Level 6- Senior Manager Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Senior Manager | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 12+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build, and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Networks SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs Industry Experience :Experience & Specialization in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources. Understand market and customer challenges: Create business case and strategic transformation roadmap based on industry & market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice , Digital (SMS, Email, Chat etc.) , WFM, Predictive Routing and Analytics applications Proactively identifying customer needs through a functional and technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & Solution experience: Use Genesys Architect/Composer/Designer, Genesys WFM, Pointillist , Genesys Cloud Models , Genesys Predictive Routing and Engagement. Your experience counts! MBA from a tier 1 institute A minimum 12 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Digital (SMS, Email, Chat etc.) applications solutioning Experience in leveraging Genesys product suite to automate customer service processes, enhance CX/AX & provide value based outcomes Qualification Experience:12+ years Educational Qualification:MBA from a tier 1 institute

Design, develop, and deploy AWS Connect solutions for CIVR (Interactive Voice Response), Chatbots (Lex), omnichannel routing, and reporting . Architect scalable contact center solutions leveraging AWS Connect, Lambda, DynamoDB, S3, Kinesis, and CloudWatch . Implement AI/ML-driven chatbots using Amazon Lex with seamless integration into Connect flows. Develop real-time and historical reporting using Amazon Connect Analytics, QuickSight, or third-party tools . Optimize CCP (Contact Control Panel) , CRM integrations (Salesforce, Zendesk), and agent productivity tools . Ensure high availability, security, and compliance (HIPAA, GDPR, PCI) for AWS Connect deployments. Automate processes using AWS Step Functions, EventBridge, and SNS/SQS . Required Skills: AWS Connect (Call flows, Queues, Routing Profiles, Security Profiles) Amazon Lex (Chatbot design, NLP, Lambda integration) AWS Lambda (Python/Node.js) for IVR logic & backend integrations Contact Center Reporting (Connect Metrics, QuickSight, BI tools) APIs & Integrations (REST, Webhooks, Salesforce, ServiceNow) Infrastructure as Code (Terraform, CloudFormation) Nice to Have: AWS Certification ( Solutions Architect, Developer, or Connect Specialty ) Experience with GenAI for contact centers (Amazon Q, Bedrock) Knowledge of WFO tools (WFM, Recording, Quality Management) Design, develop, and deploy AWS Connect solutions for CIVR (Interactive Voice Response), Chatbots (Lex), omnichannel routing, and reporting . Architect scalable contact center solutions leveraging AWS Connect, Lambda, DynamoDB, S3, Kinesis, and CloudWatch . Implement AI/ML-driven chatbots using Amazon Lex with seamless integration into Connect flows. Develop real-time and historical reporting using Amazon Connect Analytics, QuickSight, or third-party tools . Optimize CCP (Contact Control Panel) , CRM integrations (Salesforce, Zendesk), and agent productivity tools . Ensure high availability, security, and compliance (HIPAA, GDPR, PCI) for AWS Connect deployments. Automate processes using AWS Step Functions, EventBridge, and SNS/SQS . Required Skills: AWS Connect (Call flows, Queues, Routing Profiles, Security Profiles) Amazon Lex (Chatbot design, NLP, Lambda integration) AWS Lambda (Python/Node.js) for IVR logic & backend integrations Contact Center Reporting (Connect Metrics, QuickSight, BI tools) APIs & Integrations (REST, Webhooks, Salesforce, ServiceNow) Infrastructure as Code (Terraform, CloudFormation) Nice to Have: AWS Certification ( Solutions Architect, Developer, or Connect Specialty ) Experience with GenAI for contact centers (Amazon Q, Bedrock) Knowledge of WFO tools (WFM, Recording, Quality Management)

Key Design, develop, and deploy AWS Connect solutions for CIVR (Interactive Voice Response), Chatbots (Lex), omnichannel routing, and reporting . Architect scalable contact center solutions leveraging AWS Connect, Lambda, DynamoDB, S3, Kinesis, and CloudWatch . Implement AI/ML-driven chatbots using Amazon Lex with seamless integration into Connect flows. Develop real-time and historical reporting using Amazon Connect Analytics, QuickSight, or third-party tools . Optimize CCP (Contact Control Panel) , CRM integrations (Salesforce, Zendesk), and agent productivity tools . Ensure high availability, security, and compliance (HIPAA, GDPR, PCI) for AWS Connect deployments. Automate processes using AWS Step Functions, EventBridge, and SNS/SQS . Required Skills: AWS Connect (Call flows, Queues, Routing Profiles, Security Profiles) Amazon Lex (Chatbot design, NLP, Lambda integration) AWS Lambda (Python/Node.js) for IVR logic & backend integrations Contact Center Reporting (Connect Metrics, QuickSight, BI tools) APIs & Integrations (REST, Webhooks, Salesforce, ServiceNow) Infrastructure as Code (Terraform, CloudFormation) Nice to Have: AWS Certification ( Solutions Architect, Developer, or Connect Specialty ) Experience with GenAI for contact centers (Amazon Q, Bedrock) Knowledge of WFO tools (WFM, Recording, Quality Management) Key Design, develop, and deploy AWS Connect solutions for CIVR (Interactive Voice Response), Chatbots (Lex), omnichannel routing, and reporting . Architect scalable contact center solutions leveraging AWS Connect, Lambda, DynamoDB, S3, Kinesis, and CloudWatch . Implement AI/ML-driven chatbots using Amazon Lex with seamless integration into Connect flows. Develop real-time and historical reporting using Amazon Connect Analytics, QuickSight, or third-party tools . Optimize CCP (Contact Control Panel) , CRM integrations (Salesforce, Zendesk), and agent productivity tools . Ensure high availability, security, and compliance (HIPAA, GDPR, PCI) for AWS Connect deployments. Automate processes using AWS Step Functions, EventBridge, and SNS/SQS . Required Skills: AWS Connect (Call flows, Queues, Routing Profiles, Security Profiles) Amazon Lex (Chatbot design, NLP, Lambda integration) AWS Lambda (Python/Node.js) for IVR logic & backend integrations Contact Center Reporting (Connect Metrics, QuickSight, BI tools) APIs & Integrations (REST, Webhooks, Salesforce, ServiceNow) Infrastructure as Code (Terraform, CloudFormation) Nice to Have: AWS Certification ( Solutions Architect, Developer, or Connect Specialty ) Experience with GenAI for contact centers (Amazon Q, Bedrock) Knowledge of WFO tools (WFM, Recording, Quality Management)

** Urgent Hiring for the Role of Quality Assurance Specialist - Contact Center Call Flow Automation for our Team** Role: Quality Assurance Specialist - Contact Center Call Flow Automation Duration: Contract Location: Remote Work timing: US EST Hours Job Summary: Seeking a technically skilled Quality Assurance Specialist to join our team and lead the implementation of automated testing solutions for contact center call flows. This role combines quality assurance expertise with technical automation skills to ensure our customer interactions meet the highest standards of quality and reliability. The ideal candidate will design, develop, and maintain automated testing frameworks that validate call routing, IVR systems, agent workflows, and overall customer experience across multiple communication channels. Key Responsibilities Automation Development & Implementation Design and implement comprehensive automated testing frameworks for contact center call flows, including inbound, outbound, and Omni channel interactions Develop automated test scripts for IVR (Interactive Voice Response) systems, call routing logic, and queue management Create automated validation processes for agent desktop applications, CRM integrations, and workflow systems Build and maintain test automation infrastructure using industry-standard tools and frameworks Implement continuous integration/continuous deployment (CI/CD) pipelines for automated testing Quality Assurance & Testing Establish testing protocols and quality standards for all contact center technologies and processes Perform end-to-end testing of call flows, including scenario-based testing for various customer types and situations Conduct regression testing to ensure system updates don't negatively impact existing functionality Monitor and analyze call quality metrics, system performance, and customer experience indicators Technical Analysis & Reporting Analyze test results and provide detailed reports on system performance, defects, and improvement opportunities Collaborate with development teams to identify, document, and track defects through resolution Create and maintain comprehensive test documentation, including test cases, procedures, and automation scripts Develop dashboards and metrics to track quality trends and system reliability Provide technical recommendations for system improvements and optimization Cross-functional Collaboration Work closely with contact center operations, IT, and vendor teams to ensure seamless integration of testing processes Partner with business stakeholders to understand requirements and translate them into testable scenarios Provide training and support to operations teams on quality processes and testing tools Participate in implementations, and change management initiatives Required Qualifications Technical Skills Bachelor's degree in Computer Science, Information Technology, Engineering, or related technical field 3+ years of experience in quality assurance and test automation Proficiency in test automation tools and frameworks (Cyara, Hammer, Quicketest, Selenium, or similar) Experience with contact center technologies (ACD, IVR, CTI, workforce management systems) Strong programming skills in languages such as Python, Java, C#, or JavaScript Knowledge of API testing tools and methodologies (REST, SOAP, Postman, SoapUI) Familiarity with CI/CD tools (Jenkins, Azure DevOps, GitLab CI) Contact Center Knowledge Experience with cloud-based contact center platforms (Amazon Connect, Genesys Cloud, Five9, etc.) Knowledge of call center metrics and KPIs (ASA, FCR, AHT, SLA) Familiarity with omnichannel customer experience platforms Understanding of compliance requirements (PCI DSS, HIPAA, SOX) as applicable to contact centers Analytical & Communication Skills Strong analytical and problem-solving abilities with attention to detail Excellent written and verbal communication skills Ability to work independently and manage multiple projects simultaneously Experience with agile development methodologies and project management tools Preferred Qualifications Professional certifications in quality assurance (ISTQB, CSTE) or contact center technologies Experience with performance testing tools (LoadRunner, JMeter, BlazeMeter) Knowledge of machine learning applications in quality assurance Familiarity with speech analytics and voice biometrics technologies Experience with cloud platforms (AWS, Azure, Google Cloud) Background in telecommunications or customer service operations. Note: Interested candidates can drop their resumes at aagnihotri@fcsltd.com

Strong understanding of IVR Application Testing, IVR Performance Testing, Outbound Testing Strong understanding of RESTful and SOAP APIs. Proficiency in Postman, Rest Assured, SoapUI, or similar API testing tools. Experience with API automation using Java. Familiarity with SQL for database validation. Knowledge of API documentation tools like Swagger. Develop, execute, and maintain test cases for RESTful and SOAP APIs. Identify, log, and track defects, collaborating with developers to resolve issues. Create test plans, test cases, test scripts, and test reports. Expert in APIs security standards by testing authentication, authorization, and data protection. Work closely with developers, business analysts, and QA teams to enhance product quality. Hands on experience in UI automation using selenium. Strong understanding of BDD cucumber frameworks

Walk-In Interview for Experienced Medical Coders at Vee Healthtek, Trichy on June 21 & 22 Experience : 1 to 7 Years experience on medical coding Specialty : IP DRG/Surgery/EM/ED Facility/ED Pro/Radiology/IVR - Medical Coding Job Location : Trichy,Chennai, Bangalore, Salem, Hyderabad & Pune - Work From Office Designation : Medical Coder/Sr Coder/QA/GC/TC AAPC Certification is Must Interview Schedule : June 21 & 22 at 10:00 TO 1PM Interview Venue: Vee Healthtek Pvt Ltd, No4, Bharathidasan Salai, Unit 2 -4th floor, Opposite to All India Radio, Cantonment, Trichy, Tamil Nadu - 620001 Important Note : Please mention my name, Ramesh HR as Reference, at the top of your resume. Contact Information: Ramesh- 9443238706(Available on WhatsApp) ramesh.m@veehealthtek.com Regards Ramesh - HRD Vee HealthTek

Greeting!! CorroHealth is Hiring for Certified Medical Coder...! Designation: Executive / Sr.Executive- HIM Services Location: Bangalore Specialty: *Surgery (Strong knowledge into Ortho and Cardiac Surgery) *General Surgery and SDS * IVR Experience: 1 to 9 Years Certification: AAPC/AHIMA (Mandatory) **Preferred Immediate joiners to 1 Month ** Salary: Best in the industry Interested candidates please send your resume to Vinitha.pannaeer@corrohealth.com Vinitha 9150046898

Job Title - GN - SONG - Service - Genesys - Analyst Management Level: 11-Analyst Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes:Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the roleAbility to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 3 to 5 Years Educational Qualification: BE Btech