261 Ivr Jobs - Page 7

Position Title: CM-Helpdesk Officer cum Secretary/MIS Officer for ICC Department: Human Resource Department Location: Head Office, Varanasi Salary: 3 LPA to 4.5 LPA (Negotiable based on your last drawn salary) Experience: 2-3 years and above About the Role: As a CM Help Desk Officer cum Secretary/MIS Officer for ICC, you will play a dual role in ensuring a safe, inclusive, and respectful workplace environment which are as follows: The CM Help Desk Officer plays a vital role in creating a safe, inclusive, and supportive work environment, particularly for new employees. They address concerns related to conduct, safety, and integration, serving as a confidential point of contact for grievances. The officer communicates HR policies, company rules, and employee benefits, and provides guidance on training, performance expectations, and the Whistleblower Policy. Through proactive engagement, they help employees feel informed, supported, and integrated into the organization, contributing to a respectful and policy-aware workplace culture. Meanwhile, the Secretary/MIS Officer for the Internal Complaints Committee (ICC) supports the ICCs administrative and compliance functions. This includes organizing meetings, maintaining confidential records, and ensuring adherence to the PoSH Act and company policies. They prepare MIS reports, analyze complaint trends, and coordinate with HR and leadership for timely resolution. The role ensures the ICC operates transparently and efficiently while promoting awareness of respectful workplace conduct . Note: This position is reserved for female candidates due to the nature of responsibilities involving support for newly joined staff and coordination on gender-sensitive matters. Key Responsibilities: A. CM Help Desk Duties: Maintain regular contact with newly joined TCM/PCM/PCM-CT employees to support smooth onboarding and gather feedback. Foster positive employee relations by explaining company rules and addressing early-stage concerns. Provide accurate information on leaves, loans, medical insurance, and training opportunities. Promote awareness of the Grievance Redressal System, ICC, and Whistleblower Policy. Guide employees on KPIs and performance appraisal metrics for career growth. Monitor branch subsidy usage and ensure HR contact details are displayed at branches. Conduct sample calls to verify staff awareness of circulars and office orders. Inform staff about Office Order No. 354 (mobile recording for self-protection) & Various important Circular. Handle staff queries via the toll-free IVR system; escalate unresolved issues appropriately. Follow all directions from the Supervisor and Head HR as per department needs. B. ICC-Related Duties: As an MIS Officer in ICC, you will be responsible for the discharge following specific duties which are mentioned below: Organize Quarterly, Scheduled and Unscheduled meetings of ICC as required. Preparing minutes of meeting (MOM). Accessing ICC email to check any complaint received. Follow-up on the matters going in ICC. Organizing meetings with staff and/or clients as per the nature of the complaint by keeping the matter confidential. Keeping and Maintaining data and records related to ICC and its functions. Preparing/providing different MIS report as needed to ICC Management. Any other duties as required by ICC on their domain. What We're Looking For: Eligibility & Skills Required : Education: Graduate in any discipline (preferably in Human Resources, Social Work, related field). Postgraduate qualification in HR or related areas is an added advantage. Experience: Minimum 2-3 years of experience in HR, employee relations, grievance handling, or administrative roles. Experience in women welfare, compliance, or ICC coordination is preferred. Technical & Other Skills: Proficiency in MS Office (Word, Excel, PowerPoint) Familiarity with email correspondence, MIS reporting, and IVR systems Strong drafting and communication skills in both Hindi and English (written and verbal) are essential. Mode of Interview: (Offline) Technical Assessment at Head office Varanasi Personal Interview at Head office Varanasi How to Apply for this Opportunity: Prepare Your CV/Resume : Update your CV/Resume with relevant information. Email Application : Send your application via email to hr20@cashpor.in with the subject line: Applying for the position of CM-Helpdesk Officer cum Secretary/MIS Officer for ICC . Cc the HR Team: Also include hr19@cashpor.in and hr17@cashpor.in in the Cc field of your email. Application Invite : If available, also apply through LinkedIn, Await Response : After submitting your application, the HR team will contact you if your profile is shortlisted for an interview. Join our innovative team and be a key player in shaping the future! We look forward to receiving your application.

Dear Candidate, Greetings from Baroda Global Shared Services Limited!! (BGSSL) (A wholly owned subsidiary by Bank Of Baroda) Job responsibilities Role & responsibilities Dialer Operations Management Dialing Strategy and Optimization Campaign Management Compliance and Regulatory Adherence Dialer System Administration Vendor Management Continuous process improvement SIM/SIP Management Desired candidate profile Should have atleast 1-3 years of experience as Dialer in BPO setup Experience in ConVox will be preferable Well-versed SIP line management Well-versed with Campaign management Proactive approach Problem-solving skills Immediate joiner Ready to relocate to Vadodara (GJ) and Work From Office Interested candidates can mail their updated resume to below email IDs: harshavardhan.date@bgss.in & kapil.gautam@bgss.in For any queries, do contact us: 0265 - 2611804 / 06 Job location Baroda Global Shared Services Ltd. 4th Floor, Indra Complex, Near Spandan Circle, Sindhwai Mata Road, Manjalpur, Vadodara (GJ) Regards, HR Team - BGSSL

Design, develop, and deploy AWS Connect solutions for CIVR (Interactive Voice Response), Chatbots (Lex), omnichannel routing, and reporting . Architect scalable contact center solutions leveraging AWS Connect, Lambda, DynamoDB, S3, Kinesis, and CloudWatch . Implement AI/ML-driven chatbots using Amazon Lex with seamless integration into Connect flows. Develop real-time and historical reporting using Amazon Connect Analytics, QuickSight, or third-party tools . Optimize CCP (Contact Control Panel) , CRM integrations (Salesforce, Zendesk), and agent productivity tools . Ensure high availability, security, and compliance (HIPAA, GDPR, PCI) for AWS Connect deployments. Automate processes using AWS Step Functions, EventBridge, and SNS/SQS . Required Skills: AWS Connect (Call flows, Queues, Routing Profiles, Security Profiles) Amazon Lex (Chatbot design, NLP, Lambda integration) AWS Lambda (Python/Node.js) for IVR logic & backend integrations Contact Center Reporting (Connect Metrics, QuickSight, BI tools) APIs & Integrations (REST, Webhooks, Salesforce, ServiceNow) Infrastructure as Code (Terraform, CloudFormation) Nice to Have: AWS Certification ( Solutions Architect, Developer, or Connect Specialty ) Experience with GenAI for contact centers (Amazon Q, Bedrock) Knowledge of WFO tools (WFM, Recording, Quality Management) Design, develop, and deploy AWS Connect solutions for CIVR (Interactive Voice Response), Chatbots (Lex), omnichannel routing, and reporting . Architect scalable contact center solutions leveraging AWS Connect, Lambda, DynamoDB, S3, Kinesis, and CloudWatch . Implement AI/ML-driven chatbots using Amazon Lex with seamless integration into Connect flows. Develop real-time and historical reporting using Amazon Connect Analytics, QuickSight, or third-party tools . Optimize CCP (Contact Control Panel) , CRM integrations (Salesforce, Zendesk), and agent productivity tools . Ensure high availability, security, and compliance (HIPAA, GDPR, PCI) for AWS Connect deployments. Automate processes using AWS Step Functions, EventBridge, and SNS/SQS . Required Skills: AWS Connect (Call flows, Queues, Routing Profiles, Security Profiles) Amazon Lex (Chatbot design, NLP, Lambda integration) AWS Lambda (Python/Node.js) for IVR logic & backend integrations Contact Center Reporting (Connect Metrics, QuickSight, BI tools) APIs & Integrations (REST, Webhooks, Salesforce, ServiceNow) Infrastructure as Code (Terraform, CloudFormation) Nice to Have: AWS Certification ( Solutions Architect, Developer, or Connect Specialty ) Experience with GenAI for contact centers (Amazon Q, Bedrock) Knowledge of WFO tools (WFM, Recording, Quality Management)

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education CCNA CCNP certification Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Roles & Responsibilities:looking for a voice engineer Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to troubleshoot and resolve application issues. Monitor and maintain the performance of applications, ensuring high availability and reliability. Investigate and diagnose incidents, identifying root causes and implementing appropriate solutions. Provide technical support to end-users, addressing their queries and resolving any issues. Document and maintain knowledge base articles for troubleshooting and issue resolution. Stay updated with the latest industry trends and technologies to enhance application support services. Professional & Technical Skills: Must To Have Skills:Proficiency in Cloud Contact Center Implementation. Good To Have Skills:Experience with Cloud Network Operations. Strong understanding of cloud-based contact center technologies and their implementation. Experience in troubleshooting and resolving technical issues related to contact center applications. Knowledge of cloud computing platforms and their integration with contact center solutions. Familiarity with telephony systems, IVR, ACD, and CTI technologies. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. Additional Information: The candidate should have a minimum of 3 years of experience in Cloud Contact Center Implementation. This position is based at our Bengaluru office. A 15 years full-time education with CCNA CCNP certification is required. Qualifications 15 years full time education CCNA CCNP certification

Digital Transformation - Responsibilities: Software Development: Collaborates with Business users to implement cutting-edge technology solutions. Problem Solver: Implements effective solutions for business needs. Requirements: A bachelors degree in computer science, or a related field. A minimum of 2 years of experience in developing o Conversational AI IVR and chatbot using one or more of Amazon Connect, NICE, or Genesys o RESTful APIs integration Automate IVR and Chatbot to capture caller info and show it on agent desktops. Integrate IVR and Chatbot with financial systems using APIs to enable caller self-service. The candidate must be capable of independently handling technical and programming tasks Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams. Graduation

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: DevOps engineer role with expertise in JAVA, to manage HSBC IVR platform for banking applications. Providing Day 2 Support for Voice Biometrics Infrastructure L2/L3 Handling and maintaining Voice Biometrics & IVR infrastructure and its security for Linux and Windows platforms. Collaborate with business stakeholders and cross-functional teams to understand requirements and provide effective solutions. Managing all the operational oversight needed for the platform and Voice Biometrics application with day-to-day activities including Incident, Problem, & Change Management. Work on critical / complex incidents, able to analyze issues, search through code/config, and ensure resolution within SLA. Align to business partners goals for the Technology / Domain / RTB Operations and deliver goals as per agreed schedules & specifications. Strong interpersonal skills good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients (business, development, compliance, etc.) Understand & analyze changes in technology & process across the Group / regions that would impact production environment & support of builds & tools. Requirements To be successful in this role, you should meet the following requirements: 6+ years of experience in Contact center or background in Telecom domain Familiarity with telecom systems and platforms like Interactive Voice Response and Media Bar, Computer telephony Integration,Text to Speech, Genesys, Excellent programming skills in Java, J2EE, Spring Basics, VXML, CCXML Extensive experience in managing IVR and knowledge on Linux commands, Shell / Python scripting, web services and APIs, Oracle and MSSQL Database. Expert with agile methodologies and CI/CD tools such as Git/GitHub, G3, Jenkins, Maven, etc. and monitoring tools like AppDynamics, Splunk Familiar to production support processes like Change, Incident, and Problem management processes. Excellent in troubleshooting, problem solving and analytical skills in a complex, distributed environment. Good communication and leadership skills, ability to work closely with cross-functional teams, stakeholders, and overseas customers. After hours on-call support is required. These hours can be unpredictable at times. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

End Date Wednesday 30 July 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Job Description: We are seeking highly skilled engineers to join our team at Lloyds Technology Centre. The ideal candidates will have a strong background in telephony platforms and Java development, with experience in both primary and secondary skills as outlined below. Job Description Job Title: Senior Engineer (10+ years) Location: Lloyds Technology Centre Job Description: We are seeking highly skilled engineers to join our team at Lloyds Technology Centre. The ideal candidates will have a strong background in telephony platforms and Java development, with experience in both primary and secondary skills as outlined below. Primary Skills : IVR, Avaya, Nuance Developer profiles Proficiency in Nuance Application Studio (NAS) and NDF, Nuance speech suite and sip knowledge (Session Initiation protocol) Experience with telephony platforms such as Avaya and Genesys, VXML, Cyara Testing Core Java 8 and above. Knowledge of Liberty WebSphere Secondary Skills: Familiarity with Google CCAI and Nuance Mix Experience with Microsoft Copilot for AI-driven dialogue and dynamic call flows Experience Requirements: Senior Engineers (10+ years): Minimum 3-5 years of experience in telephony platforms Responsibilities: Develop and maintain telephony applications using the specified technologies Collaborate with cross-functional teams to design and implement innovative solutions Ensure the performance, quality, and responsiveness of applications Troubleshoot and resolve technical issues as they arise Qualifications: Bachelor s degree in computer science, Engineering, or a related field Strong problem-solving skills and attention to detail Excellent communication and teamwork abilities Job Title: Junior Engineer (4+ years) Location: Lloyds Technology Centre Job Description: We are seeking highly skilled engineers to join our team at Lloyds Technology Centre. The ideal candidates will have a strong background in telephony platforms and Java development, with experience in both primary and secondary skills as outlined below. Primary Skills: IVR, Avaya, Nuance Developer profiles Experience with Nuance Application Studio (NAS) and NDF Working experience with telephony platforms such as Avaya/Genesys Experience with VXML Knowledge in Java 8 and above Secondary Skills: Familiarity with Google CCAI and Nuance Mix Experience with Microsoft Copilot for AI-driven dialogue and dynamic call flows Knowledge of Liberty WebSphere Experience Requirements: Engineers (4-6 years): Minimum 1 year of experience in telephony platforms Responsibilities: Develop and maintain telephony applications using the specified technologies Collaborate with cross-functional teams to design and implement innovative solutions Ensure the performance, quality, and responsiveness of applications Troubleshoot and resolve technical issues as they arise Qualifications: Bachelor s degree in computer science, Engineering, or a related field Strong problem-solving skills and attention to detail Excellent communication and teamwork abilities

. . Mindful Souls B. V. : In FY23-24, VGL acquired Mindful Souls B. V. , a Netherlands-based e-commerce company specializing in subscription-based online sales of fashion jewelry, gemstones, and lifestyle products. This acquisition is expected to leverage VGLs sourcing and manufacturing strengths while enhancing digital business capabilities. . Environmental and Social Responsibility: VGL is committed to sustainable business practices and renewable energy initiatives. The companys SEZ unit in India received the Excellence Award for IGBC Performance Challenge 2021 for Green Built Environment, reflecting its dedication to environmental sustainability. VGLs Your Purchase Feeds. . . initiative has provided 87 million meals to school children in India, the US, and the UK. The company encourages employees to donate at least two hours each month to charitable causes, tracked through its performance system. VGL is also a Great Place to Work (GPTW) certified organization. Shop LC Overview: Shop LC Germany Overview: Be the Value Leader in Electronic Retailing of Jewelry and Lifestyle Products. To deliver one million meals per day to children in need by FY40 through our one-for-one meal program: your purchase feeds. . . Our Core Values: Job Summary: We are looking for a detail-oriented Product description specialist to support our inventory title creation process and TV planning teams. This role involves creating accurate and compelling product titles, updating TV planners with brainstorm text, IVR text and collaborating across departments to gather relevant product information. The ideal candidate will be proficient in MS Excel and MS Office and possess strong communication and data entry skills. Key Responsibilities: Create clear, concise product titles for inventory systems in alignment with given guidelines for Web and TV. Input and update brainstorm text into the TV planner tool to support upcoming programming. Coordinate with cross-functional teams (e. g. , merchandising, planning, ERP, Buyers) to obtain accurate product details and ensure consistency. Maintain up-to-date product title records and assist with inventory content accuracy. Ensure all content entered is free from errors, grammatically correct, and adheres to internal naming conventions. Support ad hoc administrative and planning tasks as required. Qualifications & Skills: Proficient in Microsoft Excel and Microsoft Office Suite (Word, Outlook, PowerPoint). Strong data entry skills with high attention to detail. Basic written and verbal communication skills. Ability to work collaboratively with various departments and stakeholders. Organized and able to manage multiple tasks and meet deadlines. Prior experience in a content, coordination, or administrative support role is a plus. Location: Sitapura, Jaipur 2, 50, 000-3, 00, 000 Yearly 0-1 Years Graduation and post graduation in related fields Thank You for Subscribing! Thank You for Applying! You have already applied in this position!!

We are seeking an experienced Solution Architect to lead our migration and implementation of Genesys Cloud CX. The ideal candidate will have deep experience with contact center platforms, particularly Genesys Cloud CX, and strong technical skills to support complex migration activities. This role requires someone who can bridge the gap between business requirements and technical implementation, with a focus on modernizing our contact center operations through cloud capabilities. Key Responsibilities Lead the technical aspects of migrating from existing contact center platform to Genesys Cloud CX Analyze, interpret, and prepare existing data for migration to ensure data integrity and continuity Map existing outbound dialer strategies to new cloud-based dialer functionality Develop custom scripts and solutions for complex integrations using the Genesys API hub Translate current KPIs and reporting requirements to Genesys Cloud capabilities Collaborate with the existing team to identify opportunities to modernize processes Design and implement true omni-channel experiences leveraging Genesys Cloud capabilities Provide first-level support, including issue triage and translation of cloud concepts for the team Document solution architecture and implementation plans Ensure the implementation follows best practices and meets business requirements Required Qualifications 5+ years of experience as a Solution Architect in contact center environments Proven experience implementing Genesys Cloud CX (formerly PureCloud) Strong understand

Role Job Title Speech therapist Location –Bangalore Whitified We are organization where we follow transdisciplinary approach in providing early intervention; All the professionals (Physiotherapist/OT/Speech Therapist/Special educator/ Psychologist) work in tandem to set goals and provide intervention. Candidate should have an open mind and should be adaptable to various break through strategies in the field. Job Responsibilities The main responsibility is to provide early intervention to Children with Disabilities and train all the involved stakeholders Technical responsibilities Assessment and goal setting of children Formulate IEP/IRP for Children Plan intervention activities Provide intervention as per goals of the child Intervention will be provided both face to face and through our tele rehab platform • Organize and conduct parents and other stakeholder training Participate in research activities taken up by the organization/team Admin responsibilities Ensure and attend regular meetings – (stand up, weekly, sprint meeting) Children data including assessment, daily service entries to be entered in Goonjan (Software) • Regular case studies to be completed Record videos and take photos and upload in the software/drive • Should be well versed with google drive and MS office Ensure google reviews of our services & responsibilities Preferred candidate profile Perks and benefits

Research software updates to increase capacity and optimize performance Identify short-term goals to increase productivity in communications infrastructure See that all equipment functions are optimized for efficiency Perform network analysis to improve security and prevent future failures or downtime Research new technologies to stay abreast of field developments Call flow creation and management, Script creation Deliver IVR related Change Request/Service Request/Incidents and troubleshooting Recording configuration and management Voice mail set up and configuration Setup in the application for queues, routing, SLAs Skill-based auto-routing 2nd level of troubleshooting Troubleshoot and resolve complex technical issues related to the telecom systems (softphone, hardphone, VoIP and PBX), including voice quality, connectivity, and integration problems Work/Troubleshoot all inbound interactions (Chat, email, Call) from customers Timely handoff (escalation) of cases that require technical assistance to NOC etc Manage his backlog efficiently, with a focus on customer satisfaction and first call resolution Other team player activities like contributing to KB, notifying/discuss on any process improvement or best practices, Sharing/upgrading tech, and product expertise Support of the various Voice Platforms like RingCentral Office, NICE inContact CXOne, Avaya S8300 (On-Prem) CN-SH, Avaya S8500 (On-Prem) CN-GZ, Digital Phone System by ChugHwa Telecom (On-Prem) TW, Babble (Sesui) (Cloud-based) UK etc Troubleshoot and resolve complex technical issues related to the telecom systems (softphone, hardphone, VoIP and PBX), including voice quality, connectivity, and integration problems Qualifications Bachelors

Company: MedMetrix Job Title: EM IP & OP / IPDRG(4 yrs) / SDS / IVR Interview Mode: Walk-In Minimum Exp : 1.5 years Requirements: Degree in Healthcare or related field. Experience with medical coding and data management. Proficiency in Excel and healthcare systems. Address: :7th Floor , Millenia Business Park II, 4A Campus,143 , Dr. M.G.R. Road, Kandanchavadi, Perungudi,Chennai, Tamil Nadu 600096, India Contact: Ranjitha (HR) - 8807618852

Dear Job Aspirants, Greetings from Global Healthcare Billing Partners Pvt. Ltd.! We are currently hiring for Medical Coding Trainer with minimum 5 Years of experience into Medical Coding!!!. Position :Medical Coding Trainer Location: Velachery Salary : Best in industry Work Mode: WFO Qualification: Any Degree Requirements: Minimum of 5 years of hands-on coding experience, with expertise in Emergency Department (ED) , Evaluation & Management (E&M) , Denial Coding,Radiology, Multispecialty and Surgical coding . Lead training sessions for new and existing coders, with a primary focus on ED , E&M , and Surgical coding (ICD-10, CPT, HCPCS). Prior experience training medical coding batches in a classroom or group setting is required. Strong background in ICD-10 , CPT , and HCPCS coding systems, along with payer-specific requirements and compliance guidelines. Proven ability to design and lead group training sessions, including interactive learning activities and performance evaluations. CPC (Certified Professional Coder) certification required. Interested candidate contact or share your updated resume to MALINI HR 9003239650 / 8925808598 [Whatsapp] Regards, GLOBAL Malini HR 90032 39650

Job Title: Genesys Cloud Developer 100% Remote US PST hours Job Description: We are looking for an experienced Genesys Cloud Developer with 6-8 years of hands-on experience in contact center IVR and self-service development. The ideal candidate is technically strong, AI-savvy, and passionate about building smart, scalable customer experiences. Key Responsibilities Build conversational bots and voice experiences integrated with AI platforms (e.g., Azure Copilot, Genesys Bots, OpenAI APIs). Design and develop IVR and self-service flows using Genesys Cloud CX. Develop and optimize speech-enabled applications and call flows. Write and maintain code in Node.js, Python, or Java. Collaborate with cross-functional teams to deliver seamless and innovative solutions. Qualifications Bachelors degree in Computer Science or a related field. 6+ years of experience in contact center IVR and self-service application development. Deep knowledge of Genesys Cloud CX platform. Strong background in speech application design and bot frameworks. Proficient in at least one programming language: Node.js, Python, or Java. Eagerness to learn and adopt new technologies. Preferred Qualifications Genesys Cloud certification. Experience in healthcare or banking sectors Interested Candidate can apply : dsingh15@fcsltd.com / asingh21@fcsltd.com 9667680541

WE ARE HIRING *MEDICAL CODERS* Ip drg CODERS & QA Location: Chennai,Hyd *Experience : Min 1+Years Exp Salary : Best In Market Certification Mandatory Virtual & Walkin Interview Immediate Joiners Preffered Work From Office ANCILLARY CODERS Location: Chennai,Banglore *Experience : Min 2+Years Exp Salary : Best In Market Certification Mandatory *Virtual & Walkin Interview *Immediate Joiners Preffered *Work From Office IVR CODERS : Chennai,Banglore *Experience : Min 2.5+Years Exp Salary : Best In Market Certification Mandatory *Virtual Interview *Immediate Joiners Preffered *Work From Office EM Multy Specality & EM Oncology : Chennai,Banglore *Experience : Min 2.5+Years Exp Salary : Best In Market Certification Mandatory *Virtual Interview *Immediate Joiners Preffered *Work From Office Contact: Hr Harini: 9884933934

Summary Strategically and tactically supports Director Clinical Data Standards. Responsible for advising/leading the planning, development and implementation of Industry (CDISC and regulatory) compliant, high quality, clinical data standards, infrastructure or automation technologies. Providing expert support and stellar customer focus to business users and teams on their use, including: -Data standard collection tools in EDC (CRFs, edits checks, derivations, core configurations) -Data transfer specifications -Analysis data/TFL standards/Define -Automation solutions / technologies -Business infrastructure, business rules and guidelines. May lead global teams. About the Role Major accountabilities: Ensuring alignment with the CDS strategy; Responsible for Clinical Data Standard/automation solution planning, definition, development, validation and support Serves as the primary contact for global / TA data standards and/or technologies ensuring timely and quality deliverables. Responsible for driving efficient, high quality and timely implementation of new standards and/or technologies. Ensure efficient governance and approval of global clinical data standards / technologies liaising with governance boards as needed. Lead the technical review and assessment of industry and regulatory standards and technologies supporting regular gap/impact analysis and implementation of action plans where needed. Lead and contribute to the development, maintenance and training of relevant clinical standards systems and processes. Act as an expert consultant providing Clinical Data Standards input to all relevant areas including electronic data capture/database programming, edit check programming, report programming, electronic data loads, IVR technology, electronic patient reported outcomes, metadata management and/or other clinical data management or analysis data and TFL-related systems. Act as primary subject matter expert (SME) for assigned area providing support, consultation and training to end users and SME networks on implementation of standards and related tools on development programs. Provide mentoring and technical guidance to Clinical Data Standards associates; Contributes to the effectiveness and development of talent. Key performance indicators: Timely execution of of projects and data requests; Feedback from project sponsors and key stakeholders Adherence to Novartis policy and guidelines -Metrics and Adherence to KPIs Work Experience: Managing Crises. Functional Breadth. Project Management. Collaborating across boundaries. Representing the organization. Skills: Automation. Biostatistics. Clinical Trials. Computer Programming. Cross-Functional Teams. Data Analytics. Decision Making Skills. Metadata Management. Statistical Analysis. Languages : English. Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

Bachelor degree/BTech in Computer Science or related discipline or 2+ years of experience as a QA/Tester Must have 1+years of Manual testing experience Experienced Test Engineer with a strong hands-on in creating Test design, Test cases, with extensive experience in Manual, System and Functional Testing Having strong Integration testing knowledge Good to have IVR domain knowledge Experience working with QA Best Practices in relation to Agile methodologies Knowledge of testing any IVR applications Having experience in any test management tool (preferably Azure DevOps) Self-motivated with the ability to drive features to delivery. Strong analytical and problem solving skills. Excellent oral and written communication skills. Good logical sense, strong technical skills and the ability to learn new technologies quickly Strong knowledge of software QA methodologies, tools, and processes

Position Overview: We are seeking an experienced IVR Developer/System Specialist to design, develop, and maintain Interactive Voice Response (IVR) solutions across multiple contact center platforms. This role is crucial in ensuring excellent customer experience through efficient voice response solutions while working in a dynamic, evolving environment. Key Responsibilities: Design, develop, and maintain IVR applications across multiple platforms including Omilia, TalkDesk, Cisco WebEx, Twilio, Five9 Configure and optimize call routing strategies and menu structures Integrate IVR systems with Salesforce CRM and other enterprise applications Handle call flow development, routing strategies, and transfer logic between different platforms Perform system testing, troubleshooting, and performance monitoring Create and maintain comprehensive documentation for IVR applications and integration points Analyze call patterns and recommend improvements for customer experience Maintain and update voice prompts and recordings Ensure system security and compliance with industry standards Collaborate with cross-functional teams to gather requirements and implement solutions Education: Bachelor's degree in Computer Science or related field, Required Experience: 5+ years of experience in IVR development, with a focus on Talkdesk and Omelia. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field 5+ years of experience in IVR development and contact center technologies Proven experience with at least two of the following platforms: Omilia, TalkDesk, Cisco WebEx, Twilio, Five9 Strong understanding of contact center architecture and call flow design Experience with Salesforce CRM integration Strong knowledge of telephony systems and VoIP technologies Experience with speech recognition and text-to-speech technologies Understanding of contact center operations and customer service processes Knowledge of SQL and database management Technical Skills: IVR Development Platforms: Omilia, TalkDesk, Cisco WebEx, Twilio, Five9 CRM Integration: Salesforce Web Services: REST APIs, SOAP Database: SQL, NoSQL Version Control: Git Understanding of DTMF and voice recognition technologies Knowledge of telephony protocols (SIP, VOIP) Experience with call flow design tools Soft Skills: Strong analytical and problem-solving abilities Excellent communication and documentation skills Ability to work independently and in team environments Strong project management capabilities Customer service-oriented mindset Adaptability and willingness to learn new technologies Experience in handling multiple projects simultaneously Preferred Qualifications: Experience managing IVR systems during platform migrations or mergers Knowledge of AI and machine learning applications in IVR Experience with cloud-based IVR solutions Familiarity with multiple IVR development environments Knowledge of speech recognition and natural language processing Experience with API development and web services Certifications in relevant platforms (Cisco, Twilio, Salesforce) Experience with contact center analytics Knowledge of CTI (Computer Telephony Integration) Experience with agile development methodologies If you feel you have the necessary skill sets and are passionate about the job, please send your profile to me at vthulasiram@ashleyfurnitureindia.com

Looking for any Certified/Non Certified Medical coder with HCC Coder/QA HHC Coder/QA Denial Coder/QA Only Immediate Joinees should Apply. Flexible in Relieving letters & Gaps. Joining Bonus. Required Candidate profile Looking for any Certified/Non-Certified Medical coder with any specialty like HCC/HHC/Denial Coder/QA Perks and benefits Cab and Food Coupons

Position: NICE inContact Developer (CE30SF RM 3276) Shift timing : General Shift Work Mode : Client office (5 days) Relevant Experience : 3 + years on NICE CXone (inContact) Education : Bachelor s / Masters / PhD Minimum criteria BE Computers, MCA, eqv Must have skills: NICE CXone Studio Scripting, IVR / ACD Call-Flow Design, API REST Integrations, JavaScript / JSON / Web Tech, Reporting Analytics (CXone), Contact-Center Ops KPIs Good to have skills: CRMs (Salesforce, Dynamics), Voice Sentiment Analytics, Telephony / VoIP, Agile / DevOps, Git or other VCS, Chatbot / Omnichannel Dev Any special or skills related notes: Must be hands-on with NICE CXone Studio scripting, API integrations, and omnichannel configuration. Strong communication, troubleshooting, and problem-solving abilities are essential. Candidate Roles and Responsibilities Individual contributor and mainly will be engaged in High scaled, cloud based, Video subscription domain production grade developmental assignment Job Category: Others Job Type: Full Time Job Location: Ahmedabad Indore Pune Experience: 3+ years Notice period: 0-15 days

Dear Job Aspirants, Greetings from Global Healthcare Billing Partners Pvt. Ltd.! We are currently hiring for Medical Coding Trainer with minimum 5 Years of experience into Medical Coding!!!. Position :Medical Coding Trainer Location: Velachery Salary : Best in industry Work Mode: WFO Qualification: Any Degree Requirements: Minimum of 5 years of hands-on coding experience, with expertise in Emergency Department (ED) , Evaluation & Management (E&M) , Denial Coding,Radiology and Surgical coding . Lead training sessions for new and existing coders, with a primary focus on ED , E&M , and Surgical coding (ICD-10, CPT, HCPCS). Prior experience training medical coding batches in a classroom or group setting is required. Strong background in ICD-10 , CPT , and HCPCS coding systems, along with payer-specific requirements and compliance guidelines. Proven ability to design and lead group training sessions, including interactive learning activities and performance evaluations. CPC (Certified Professional Coder) certification required. Interested candidate contact or share your updated resume to 8925808597 [Whatsapp] Regards, Kayal HR 8925808597

Required 6+ years of Java , JavaScript, JSP, JSF, J2EE, Grammar, EJB, MDB, VXML, XML, REST/SOAP Integration Required 3+ years of working experience in Voice XML Required a minimum of 1 year experience in Agile methodology with preferred experience in SAFe methodology Required strong communication and collaborative skills Required experience working in onshore/offshore support model collaborating work with offshore teams. Preferred Viecore Framework Preferred ETL, JCL, COBOL Preferred experience working with DevSecOps, GitHub, RTC, automation tools. Preferred experience in Call Center Technologies like AVAYA, CISCO, Chatbot etc. Preferred knowledge and/or experience working in SalesForce.

About the Job The Subject Matter Expert (CSR2) plays a critical role within IntouchCX. The ideal candidate will provide front-line direction to our Customer Service Representatives, and ensure quality service is provided in every customer interaction. As Subject Matter Expert (CSR2), You Will Represent our client partners, and learn and maintain knowledge of client brand and philosophy, as well as promotions and processes Be advocates and role models for our CSRs Promote the professional and personal development of individual team members by administering call evaluation feedback, training needs, and career opportunity programs Perform other duties as assigned As Subject Matter Expert (CSR2), You Have High school diploma or equivalent (required) 2+ years experience in the call center and/or customer service industry Experience in coaching and mentoring Knowledge of call center systems, ACD/IVR and performance statistics Ability to work a variety of shifts, including days, evenings, and holidays Superior communication skills: Listening, verbal and written Skills in MS Office programs (Word, Excel and PowerPoint) Ability to type 30 WPM with accuracy Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations Ability to build rapport with clients and interact with team members at various position levels Engaging and successful communicator, speaker, and facilitator Ability to develop employees through positive motivation Strong analytical, problem solving and decision-making skills Comfort with technology and frequent technological change Adaptable to change and innovation Act as a role model and exemplify behaviors in line with our cultural values Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner ,

" About the Job The Subject Matter Expert (CSR2) plays a critical role within IntouchCX. The ideal candidate will provide front-line direction to our Customer Service Representatives, and ensure quality service is provided in every customer interaction. As Subject Matter Expert (CSR2), You Will Represent our client partners, and learn and maintain knowledge of client brand and philosophy, as well as promotions and processes Be advocates and role models for our CSRs Promote the professional and personal development of individual team members by administering call evaluation feedback, training needs, and career opportunity programs Perform other duties as assigned As Subject Matter Expert (CSR2), You Have High school diploma or equivalent (required) 2+ years experience in the call center and/or customer service industry Experience in coaching and mentoring Knowledge of call center systems, ACD/IVR and performance statistics Ability to work a variety of shifts, including days, evenings, and holidays Superior communication skills: Listening, verbal and written Skills in MS Office programs (Word, Excel and PowerPoint) Ability to type 30 WPM with accuracy Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations Ability to build rapport with clients and interact with team members at various position levels Engaging and successful communicator, speaker, and facilitator Ability to develop employees through positive motivation Strong analytical, problem solving and decision-making skills Comfort with technology and frequent technological change Adaptable to change and innovation Act as a role model and exemplify behaviors in line with our cultural values Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner ","

EXPERIENCE : 1 TO 4 YEARS IN ED PROFEE OR IVR LOCATION : CHENNAI AND BANGALORE SALARY : OPEN TO DISCUSSION CERTIFIED AND NON CERTIFIED, NO NEED RELIEVING LETTER INTERESTED CAN SHARE CV TO ARUNA - 6374451871 / 9385437168