261 Ivr Jobs - Page 4

Walk-In Interview for Experienced Medical Coders at Vee Healthtek, Salem on June 28 & 29 Experience : 1 to 7 Years experience on medical coding Specialty : IP DRG/Surgery/EM/ED Facility/ED Pro/Radiology/IVR - Medical Coding Job Location : Trichy,Chennai, Bangalore, Salem, Hyderabad & Pune - Work From Office Designation : Medical Coder/Sr Coder/QA/GC/TC AAPC Certification is Must Interview Schedule : June 28 & 29 at 11:00 TO 1PM Interview Venue: Vee Healthtek Pvt Ltd (V5), Plot No:14, IT/ITES ELCOT SEZ (Salem Allotment), Salem to Bengaluru NH-7 Road, Jagir Ammapalayam Village, Suramangalam SRO, Salem - 636302 Important Note : Please mention my name, Ramesh HR as Reference, at the top of your resume. Contact Information: Ramesh- 9443238706(Available on WhatsApp) ramesh.m@veehealthtek.com Regards Ramesh - HRD Vee HealthTek

Dear Coder's Greetings From Qway Technologies Hiring for Medical Coder's Experience Required: 1 to 10 Yrs Location: Chennai (Guindy) Salary: As per Norms Notice Period: 15 Days Max Required Speciality: IVR Coding. Flexible towards shift timings Must be a good team player Looking for Immediate joiners Interview Mode: Direct Walkin/Virtual If you are interested, please share your updated resume to the below Whatsapp Number. Sreejith - 7397746781 Contact us on Monday to Friday between 11.30 am to 8.30 pm Regards HR Team Qway Technologies

Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. Its investors include Softbank, Ant Financial, AGH Holdings, Elevation Capital, Berkshire Hathaway, T Rowe Price, and Discovery Capital. About Telco Team: Thriving on innovation, One97 delivers Customer Communication, Up-Selling, Mobile Content, Advertising based and Platform services to over 500 Million mobile consumers across the globe. One97’s products and services are available on various models i.e. Capex, Opex & Revenue Share model as per the flexibility of Telco’ s. Our Key Offerings are divided into 5 broad categories as follows Entertainment Digital Platforms CVM Solutions Enterprise Services Financial Platforms One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India, SAARC, Middle East, Africa and many more. About the role Paytm is looking for a dynamic and results-driven Product Manager with 2-3 years of experience to join our innovative team. You will have the opportunity to work on cutting-edge, Gen AI-powered audio and video call solutions, while playing a key role in shaping our telco product suite, including IVR, outbound dialers, SIP, and network layer integration. Key Responsibilities: Candidateto own the completeproductstrategy and manage theproductlife cycle, thereby creating the roadmap to enhance customer experience & overall revenue realization. Lead the team to collaborate with Client & Business to define scope,productstrategy and create user stories to implement and executeproductlaunch working with designers & developers in an agile setup. Lead the planning and execution of projects from concept to launch. Define project scope, goals, and deliverables in collaboration with stakeholders. Develop detailed project plans, timelines, and resource allocation. Coordinate internal resources and third parties/vendors. Monitor and report on project progress, risks, and issues. Ensure compliance with regulatory and security standards. Manage stakeholder communications and expectations. Implement Agile/Scrum or hybrid project management methodologies. Facilitate daily standups, sprint planning, retrospectives, and demos. Conduct post-project evaluations and implement lessons learned. Qualifications 2-3 years of product management experience, ideally within the telecom sector. Proven experience working with Fintech-related products. Passion for new technologies and familiarity with communication solutions like IVR, Outbound dialler, SIP, Network layer integration etc. Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment. Excellent communication skills and the ability to work with both technical and non-technical stakeholders. Why join us A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. Its investors include Softbank, Ant Financial, AGH Holdings, Elevation Capital, Berkshire Hathaway, T Rowe Price, and Discovery Capital. About Telco Team: Thriving on innovation, One97 delivers Customer Communication, Up-Selling, Mobile Content, Advertising based and Platform services to over 500 Million mobile consumers across the globe. One97’s products and services are available on various models i.e. Capex, Opex & Revenue Share model as per the flexibility of Telco’ s. Our Key Offerings are divided into 5 broad categories as follows Entertainment Digital Platforms CVM Solutions Enterprise Services Financial Platforms One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India, SAARC, Middle East, Africa and many more. About the role Paytm is looking for a dynamic and results-driven Product Manager with 3+ years of experience to join our innovative team. You will have the opportunity to work on cutting-edge, Gen AI-powered audio and video call solutions, while playing a key role in shaping our telco product suite, including IVR, outbound dialers, SIP, and network layer integration. Key Responsibilities: Define and own the product roadmap for key areas of the ecommerce experience (e.g., checkout, personalization, search, mobile, etc.). Collaborate with cross-functional teams to ship high-quality features on time. Use data, research, and user feedback to prioritize features and improve UX. Partner with engineering to ensure scalable, performant, and maintainable solutions. Develop business cases and measure success through KPIs and OKRs. Champion the voice of the customer while balancing business objectives. Mentor junior PMs and contribute to product team best practices. Keep up with industry trends and competitor strategies to inform product decisions. Qualifications 5+ years of product management experience, ideally within the ecommerce sector. Proven experience working with Ecommerce-related products. Passion for new technologies and familiarity with communication solutions like IVR, Outbound dialler, SIP, Network layer integration etc. Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment. Excellent communication skills and the ability to work with both technical and non-technical stakeholders. Why join us A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

We are hiring for "Medical Coder" & Quality Auditor"- Work From office Specialty : " ENM IP /OP (Coders/ QA) Location : Chennai, Bangalore & Hyderabad Certified/ Non Certified Exp : 1+yrs Immediate Joiner / 15 days Speciality : Anesthesia Coders Location : Hyderabad Certified Only Exp : 1+yrs Immediate / 15days Specialty : Denial coders Location : Chennai & Bangalore Certified/ Non Certified Exp : 1+yrs Immediate / 15days Specialty : IVR Coder/ QA Location : Chennai Exp : 1+yrs Certified only Immediate / 15days Specialty : Home health ( HHC ) Location : Chennai Certified / Non certified Exp : 1+yrs 1 months notice period accepted

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences. As an Implementation Engineer in Acqueon you will. Own the responsibility for the implementation of Acqueon products into our customer's ecosystems. Communicate the functionality and implementation process at all levels from business users to technical engineers. Act as a consultant and product SME as you interface with end users to assess their current processes and gather their requirements. Implement, configure, and test the Acqueon software in the customers environment. Train and support user testing before moving into a production setting. Troubleshoot new and outgoing implementation issues while effectively communicating and updating clients. As an Implementation Engineer in Acqueon you will need. Understanding of omni channel communication technologies and their role in the contact center. Good listening and comprehension skills. Consultative approach with the end customer to implement the solution. A natural ability to dig in and resolve technical issues in structured manner. A commitment to excellence in taking care of our customers. Experience in SQL is mandatory. Familiarity with IP Networking and RestAPIs. Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys. Previous experience with outbound contact center products. Contact Center Outbound, AWS, Linux, Nginx, Redis. Contact center product experience (dialer, ACD, IVR, etc). EHR Implementation Experience is preferred. This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industrys fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.

Location : Bestech Towers (Sector 66-Mohali) Position : System Engineer- Amazon connect Experience : 3 years Position Overview : We are looking for a highly motivated and enthusiastic individual for the role of System Engineer for our US clients infrastructure management. The Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks. Operating in a 24x7 environment, they ensure seamless service operations and user support. Required skills: • Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. • Handle ticket triage, initial troubleshooting, and resolution of standard incidents. • Manage IVR updates, call routing configurations, and number provisioning to optimize contact flows. • Execute MACD tasks, including user provisioning, permission management, and skill group adjustments. • Escalate complex issues to the NOC Lead (L3 Engineer) or Cloud & Security Engineer when necessary. • Provide real-time support to resolve technical and operational challenges efficiently. • Maintain and update knowledge base documentation, SOPs, and best practices. • Collaborate with automation teams to streamline routine operational tasks. • Technical support, contact center operations, or IT service management. • Understanding of Amazon Connect, call flows, IVR systems, and cloud telephony fundamentals. • Familiarity with ITIL processes, ticketing tools (ServiceNow, Jira, Zendesk), and incident management workflows. • Basic knowledge of VoIP, SIP protocols, and network troubleshooting. Education and/or Experience: • Any Technical qualifications (BCA, B.Tech, B.Sc.-IT). • AWS or ITIL certifications are advantageous. Client Service: • Provide outstanding client service, responding promptly and professionally across communication channels. • Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: • Night shifts and Rotational shifts • 5 Days working in a week

Role & responsibilities Assign codes to diagnoses and procedures, using ICD (International Classification of Diseases) and CPT (Current Procedural Terminology) codes. Follow up with the provider on any documentation that is insufficient or unclear. Communicate with other clinical staff regarding documentation. Search for information in cases where the coding is complex or unusual. Receive and review patient charts and documents for accuracy. Review the previous day's batch of patient notes for evaluation and coding. Ensure that all codes are current and active. Preferred candidate profile Education Any Graduate. 1 to 7 Years’ experience in Medical Coding . Successful completion of a certification program from AHIMA or AAPC. Strong knowledge of anatomy, physiology, and medical terminology. Skilled in assigning ICD-10 & CPT codes. Solid oral and written communication skills. Able to work independently. Flexible to work from office and home as required by the business.

Immediate requirement: IVR/Cardiology/Surgery- 10 Assign CPT and ICD-10 codes based on medical documentation and coding guidelines. Experience in IVR, Cardiology and Surgery Coding. MUST be Certified-AAPC or AHIMA Board WFH Option available, need to attend training in office and will be intimated before the meeting schedule. Required Candidate profile Need At least 3-8 years of work experience Looking for an Immediate Joiner (Salary is not a constraint for the right candidate) Must be a graduate Desired Candidate Profile Capable of coding/auditing IVR/Cardiology/Surgery services and able to train coders if required. Perks and Benefits Incentive plan based on performance

We are Hiring For "Medical Coders" Certification is Mandatory / Qualification: Any Degree CODERS : 1. IPDRG Coder : Noida / Hyd / Chennai / Mumbai || CTc upto 13 LPA || 2. Surgery Coder : Hyderabad / Chennai / bangalore || CTc upto 10 lpa || 3. Denials : Chennai / Hyderabad || CTc upto 10 lpa || 4. Radiology : Chennai / bangalore || upto 48k Take home || 5. ENM : Chennai / bangalore || upto 48k Take home || 6. Anesthesia : Hyderabad || take home upto 48k || 7. ED Profee: Chennai / Bangalore || take home upto 48k || 8. ED Blended : Chennai || CTc upto 8.5 lpa || 9. Surgery Obgyn / Cardio / neuro : Chennai /|| CTc upto 10 lpa || Experience : Minimum 1 year relevant experience is mandatory QUALITY ANALYST: 1. Surgery : Hyderabad/ Chennai / Bangalore || take home upto 60k || 2. Home Health : Chennai || CTC Upto 10 LPA || 3. IPdrg : Hyderabad || CTC upto 12lpa || 4. Denials : Hyderabad || CTc upto 9.5 lpa || 5. Radiology +IVr: Hyderabad || CTc upto 9.5 lpa || 6. Anesthesia : Hyderabad || take home upto 60k || 7. ENM : Chennai / bangalore || upto 60k Take home || Eligibility : Min 4 years as a Coder and 1 year exp as QA on (Or) off paper PROCESS COACH : 1. Surgery : Chennai / Bangalore || CTC Upto 9 LPA || 2. ENm : Chennai /Bangalore || CTC Upto 9 LPA || Eligibility : Min 4 years as a Coder and 1 year exp as QA on (Or) off paper TEAM LEAD: 1. SDS : Bangalore / chennai / hyderabad || CTC Upto 12 LPA || 2. Home Health : Bangalore || CTC Upto 12 LPA || 3. ENM : Bangalore / chennai || CTC Upto 12 LPA || Eligibility : Min 6 years exp as coder with exp 1 year (on papers) teamlead Work from office / Relieving is mandatory Interested candidates can share your updated resume to HR Mounika 9849854938 ( Via What's app ) Reference are highly appreciate

Our Team Sanofi Global Hub is an internal Sanofi resource organization based in India and is set up to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, R&D, Data & Digital functions Sanofi Global Hub strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations in Sanofi, globally, Main Responsibilities Write and/or edit high-quality safety and clinical documents, medical sections of Periodic Benefit-Risk Evaluation Reports, medical sections of Addendum to clinical overviews, Clinical Study Reports (CSR), Disease and product ID Cards, and clinical evaluation reports, product alerts and trial transparency documents with added knowledge and expertise Delivery of high-quality medical documents on time and in compliance with internal and external standards and guidelines Works independently on documents with minimal supervision, and act as buddy or mentor to the medical writers, and efficiently peer reviews, Essential Job duties and responsibilities: 1) Participate independently in the planning of analysis and data presentation to be used, initially in conjunction with the mentoring medical writer 2) Develops and maintains TA expertise 3) Reviews content created by peerswriters 4) Collaborates effectively with Scientific communication global or local teams, Medical regulatory writing global or local teams, Pharmacovigilance teams, Regulatory Teams and Corporate Affairs Teams based on the documents assigned, People: 1) Maintain effective relationships with the end stakeholders (Medical scientific community) within the allocated Global business unit and product with an end objective to develop medical regulatory content as per requirement 2) Interact effectively with stakeholders in medical and pharmacovigilance departments 3) Constantly assist other medical regulatory writers in developing knowledge and sharing expertise, Performance: Provide deliverables (PBRER, ACO, CSR, Product and Disease ID Cards, clinical evaluation report, Briefing packages, Medical section of CTA, managing Product Alerts, posting of trial information such as study protocol and amendments, study results, redacted documents, lay summaries on websites such as CTG (ct gov), EUCTR, EUDRACT) as per agreed timelines and quality Process: 1) Author, review, act as an expert in the field of medical regulatory writing and maintain the regulatory requirement for countries supported 2) Assist the assigned medical team in conducting a comprehensive medical regulatory writing needs analysis 3) Implement relevant elements of the medical regulatory plan and associated activities for the year identified for the region 4) Work with selected vendors within the region to deliver the required deliverables as per the defined process 5) Design an overall plan of action basis end-customers feedback & improve course content and delivery 6) Prepare/review stand-by statement and questions and answer (SBS QA) document as part of managing Product Alerts 7) Track postings, file, or archive material in relevant systems, and ensure audit and inspection-readiness 8) Remain abreast of Sanofi Policy or Quality Documents evolution, Stakeholders: 1) Work closely with Clinical/Medical teams in regions/areas to identify medical writing needs and assist in developing assigned deliverables 2) Proactively liaise with the Clinical / Medical / Pharmacovigilance / Biostats / Regulatory / Legal / Regulatory / Corporate Affairs departments to prepare relevant & customized deliverables, About You Experience: >5 years of experience in regulatory writing for the pharmaceuticals/healthcare industry Performance: Provide deliverables (PBRER, ACO, CSR, Product and Disease ID Cards, clinical evaluation report, Briefing packages, Medical section of CTA, managing Product Alerts, posting of trial information such as study protocol and amendments, study results, redacted documents, lay summaries on websites such as CTG (ct gov), EUCTR, EUDRACT) as per agreed timelines and quality Technical skills: As applicable (Including but not limited to Medical operational excellence, time, and risk management skills, excellent technical (medical) editing and writing skills, data retrieval, interpretation of scientific data, medical literature screening, knowledge of ICH and GCP/GVP, ability to summarize scientific information and edit text for specific audiences, well-versed with computer applications) Performance: Provide deliverables (PBRER, ACO, CSR, Product and Disease ID Cards, clinical evaluation report, Briefing packages, Medical section of CTA, managing Product Alerts, posting of trial information such as study protocol and amendments, study results, redacted documents, lay summaries on websites such as CTG (ct gov), EUCTR, EUDRACT) as per agreed timelines and quality Languages: Excellent knowledge of the English language (to read, write, and speak) null

JD:BE in computer science, Computer Engineering, or related field Strong understanding of IVR Application Testing, IVR Performance Testing, Outbound Testing Strong understanding of RESTful and SOAP APIs Proficiency in Postman, Rest Assured, SoapUI, or similar API testing tools Experience with API automation using Java Familiarity with SQL for database validation Knowledge of API documentation tools like Swagger Develop, execute, and maintain test cases for RESTful and SOAP APIs Identify, log, and track defects, collaborating with developers to resolve issues Create test plans, test cases, test scripts, and test reports Expert in APIs security standards by testing authentication, authorization, and data protection Work closely with developers, business analysts, and QA teams to enhance product quality Hands on experience in UI automation using selenium Strong understanding of BDD cucumber frameworks

Greething!!! Corro Health is Hiring for Certified Medical Coders..! Designation : Executive / Sr. Executive Location : Banaglore and Noida Specialties: IVR - CIRCC Certification Manadatory Location: Bangalore/ Noida Specialties: E&M OP , EM IP Denails IVR Surgery Cardiology Surgery Cardio-Vascular Surger Cardiothoracic Surgery Ortho and Cardiology (Both Experience is must) NeuroSurgery Location: Noida Experience: 1 to 9 Years Certification: AAPC/AHIMA ( Mandatory ) Salary: Best in the industry ***Preferred Immediate Joiners 15 days to 30 days*** Interested candidates please send your resume to ashrafara.j@corrohealth.com and Ashraf HR 8015364150

Role & responsibilities Develop detailed work plans for projects and support project team members in the creation of a formal WBS for their work. Identify project scope, timeline, budget, and success measures. Provide immediate conflict resolution and timely issue escalations. Manage and guide internal technical functional areas. Create presentations for project kick-off and closure. Conduct formal risk management activities throughout the life cycle of the project. Ensure timely resolution of all pre- and post- production issues meeting or exceeding SLA's. Prioritize production implementation & change activities. Maintain rigor around assigned projects change management. Ensure project status reporting and updating are done on time. Maintain a knowledge base of lessons learned for all assigned IT related projects. Create project documentation and conduct knowledge transfer to Technical Account Management and IT Operations. Coordinate with telecommunications service providers and/or vendors for acquisition and timely delivery of needed equipment and technical Preferred candidate profile IT related certifications (e.g. ITIL, Scrum, PMP, SaaS Provider certifications) are not required but a plus. At least 4-5 years of experience in technical project management (Call center experience is a plus). Proficient in Google Suite and similar Microsoft Office applications (Project, Word, Excel). Knowledgeable on SaaS cloud systems, data and voice, networking, as well as their installation, configuration, and maintenance. Solid understanding of network technology: MPLS, TCP/IP, VLANs and other Data Network technologies. Proficient on voice technology: Voice, PABX, PBX, Switch, Configuration, ACD, IVR, Call loggers, Telephony, IP and IP Telephony. Understanding on Information Security and Data Protection Regulations including PCI-DSS, ISO, Risk Management frameworks. Excellent verbal, written, and interpersonal communication skills (Fluency in English is a must). Experience using knowledge base tools such as, but not limited to: Kustomer, Zendesk, ServiceNow. Can adapt to changing work schedules and working hours. Strong problem-solving, decision-making, and analytical skills. Can start ASAP or within 30 days. Perks and benefits Salary best in industry Hybrid

What can you expect in a Technology Demand Manager role with TaskUs: Think of yourself as someone who is responsible for coordinating with Engineering, PMO and other IT related teams on tasks required for the implementation and provisioning of infrastructure and systems necessary to support client or internal technology approved projects using proven PMI tools, techniques and best practices. This individual will join our IT Demand Management organization supporting approved technical project management endeavors for internal enterprise and clients outsourcing services. They will have project oversight surrounding the following areas, but not limited to: supporting technical implementation of client programs, site builds, data center migrations, network and firewall setup for new client system access, integration of SaaS cloud partner configurations and various other program technical functional area dependencies. This role will report directly to the Sr. Manager of Technology Demand Management and will have the responsibility of direct oversight of technical functional resources spanning from 5 25 project employees and project management of typically three (3) to four (4) projects over various project stages consecutively. Key Responsibilities: Develop detailed work plans for projects and support project team members in the creation of a formal WBS for their work. Identify project scope, timeline, budget, and success measures. Provide immediate conflict resolution and timely issue escalations. Manage and guide internal technical functional areas. Create presentations for project kick-off and closure. Conduct formal risk management activities throughout the life cycle of the project. Ensure timely resolution of all pre- and post- production issues meeting or exceeding SLA's. Prioritize production implementation & change activities. Maintain rigor around assigned projects change management. Ensure project status reporting and updating are done on time. Maintain a knowledge base of lessons learned for all assigned IT related projects. Create project documentation and conduct knowledge transfer to Technical Account Management and IT Operations. Coordinate with telecommunications service providers and/or vendors for acquisition and timely delivery of needed equipment and technical support. Required Qualifications: IT related certifications (e.g. ITIL, Scrum, PMP, SaaS Provider certifications) are not required but a plus. At least 4-5 years of experience in technical project management (Call center experience is a plus). Proficient in Google Suite and similar Microsoft Office applications (Project, Word, Excel). Knowledgeable on SaaS cloud systems, data and voice, networking, as well as their installation, configuration, and maintenance. Solid understanding of network technology: MPLS, TCP/IP, VLANs and other Data Network technologies. Proficient on voice technology: Voice, PABX, PBX, Switch, Configuration, ACD, IVR, Call loggers, Telephony, IP and IP Telephony. Understanding on Information Security and Data Protection Regulations including PCI-DSS, ISO, Risk Management frameworks. Excellent verbal, written, and interpersonal communication skills (Fluency in English is a must). Experience using knowledge base tools such as, but not limited to: Kustomer, Zendesk, ServiceNow. Can adapt to changing work schedules and working hours. Strong problem-solving, decision-making, and analytical skills. Can start ASAP or within 30 days. Education / Certifications: Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent. Work Location / Work Schedule / Travel: TU Chennai Office Hybrid Work Setup Night Shift IST Schedule

L2 CVP Engineer with Java development skills provides mid-tier support for Cisco CVP environments and associated IVR applications. Includes handling escalations from L1, performing in-depth analysis of call flows, VXML app behavior, and Java-based IVR logic. Role requires hands-on experience in debugging, deploying, and enhancing VXML applications developed using Cisco Call Studio and Java. The engineer also plays a key role in change implementations and supporting production releases.

Job Title: Technical I, IT Operations Job Description IT Technical Ops is responsible for daily production work tasks and provides advanced system-level support of IVR Applications, Cloud, Operating systems, Hardware and software tools including installation, configuration, maintenance and support. This position demonstrates excellent knowledge of Windows and Linux Servers Support analysis for hardware and software. Plays key role in updating PCI security patches and agents on available systems and ensure they met the compliance. Essential Functions/Core Responsibilities Coordinates as smart hands with different portfolio and engineering workgroups Attend to break/fix engagement as required by Incident Management for technology related problems and issues received from both internal and external clients. Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system Perform site maintenance and safety checks of assigned Client servers. Perform checks and ensure that antivirus definition, Microsoft patches, Cortex, Crowdstrike and other agents are updated as outlined by Corporate Security. Spend between 60% - 70 % of time on client maintenance and deployment windows. Clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required Performs backup and work on Jira Cloud / Jira Service management. Work on Cloud infrastructure and application Support Candidate Profile Bachelors Degree in related field from a four-year college or university with three to five years of relevant experience preferred Strong communication skills, both written and verbal Demonstrated ability to multi-task and meet timelines on deliverables Self-starter, sense of urgency, and works well under pressure Strong attention to detail Proficient in Microsoft Office and scripting Career Framework Role Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions. Follow the Standard operations procedure and escalation matrix. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Location: IND Hyderabad - Unit No. 601 6th Flr Maximus Building 2A Mindspace Language Requirements: English Time Type: Full time

Job Title: L2 CVP Engineer Company Name: Servion Global Solutions Job Description: As an L2 CVP Engineer at Servion Global Solutions, you will be responsible for providing second-level support for customer-facing applications and services. Your role will involve troubleshooting issues, implementing solutions, and ensuring optimal performance of the Customer Voice Portal (CVP) systems. You will collaborate with cross-functional teams to enhance system functionalities and deliver high-quality support to ensure customer satisfaction. You will also assist in managing system configurations, conduct root cause analysis, and provide guidance on best practices for using CVP technology. Responsibilities: - Provide second-level technical support for CVP-related incidents and problems. - Analyze and troubleshoot issues related to voice applications and ensure timely resolution. - Collaborate with L1 support to escalate complex issues and provide guidance. - Monitor system performance and apply necessary optimizations for improved efficiency. - Document troubleshooting processes and resolutions for future reference. - Participate in system upgrades and patches to align with the latest technology. - Work closely with project teams to assist in the implementation of new features and functionalities. - Provide training and support to junior team members. Skills and Tools Required: - Strong understanding of Customer Voice Portal (CVP) technologies and architecture. - Proficiency in troubleshooting voice-related issues and supporting telecommunication systems. - Experience with voice application development, preferably in Cisco environments. - Familiarity with programming languages such as Java, XML, or JavaScript used in voice applications. - Knowledge of IVR (Interactive Voice Response) systems and contact center solutions. - Experience with network protocols and concepts related to VoIP. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills for effective collaboration with teams and clients. - Familiarity with monitoring tools and logging systems to track application performance. - Ability to work in a fast-paced environment and manage multiple tasks simultaneously. This role is suitable for individuals who are detail-oriented, proactive in their approach to problem-solving, and passionate about delivering high-quality technical support in a customer-centric environment.

Primary Skills Expert in Dialogflow CX & ES , designing virtual agents with intents, entities, contexts, and fulfillment for dynamic conversations. Skilled in Google Cloud Speech & Text Services , leveraging Speech-to-Text and Text-to-Speech for voice interactions and Sentiment Analysis for enhanced customer experiences. Proficient in CCAI Platform , developing Virtual Agents, Agent Assist, and Contact Center Insights. Strong in Cloud Functions & Webhooks , enabling backend integrations, API handling, and real-time response customization. Experienced in CCAI Integrations with Twilio, Genesys, Avaya, and Amazon Connect for seamless contact center deployments. Knowledgeable in Google Cloud Services (Cloud Run, Pub/Sub, Firestore, Cloud Storage) for chatbot data management. Deep understanding of Natural Language Processing (NLP) for intent detection, entity recognition, and optimizing conversational AI models. Secondary Skills Infrastructure as Code (IaC) Deploying CCAI solutions using Terraform CI/CD for Chatbots Automating chatbot deployment via Cloud Build Monitoring & Logging Stackdriver (Cloud Logging & Monitoring) for chatbot analytics Security & IAM Managing service accounts, IAM roles for Dialogflow & CCAI Third-Party API Integration CRM, ticketing systems, external databases Multi-Channel Deployment Web, WhatsApp, Facebook Messenger, IVR

Were Hiring – Certified Medical Coders! Looking for your next career move? Join our growing team! We’re hiring Certified Coders with minimum 1 year experience in the following specialties: E/M OP – WFO – Chennai Surgery – WFO – Chennai ED Facility – • WFH – Chennai, Pune, Coimbatore • WFO – Chennai Denials – • WFH – Chennai, Pune, Coimbatore • WFO – Chennai, Coimbatore E/M to Denial – WFO – Chennai, Pune Surgery – WFH – Chennai, Pune, Coimbatore Special Note: Openings available for Denial & Surgery QA profiles too! Contact: Deepika – HR Call/WhatsApp: 7708274118 Join a supportive team and grow your career with us! Multiple Locations | Flexible & On-site Roles #HiringNow #MedicalCodingJobs #WFHJobs #WFOJobs #ChennaiJobs #PuneJobs #CBEJobs #CertifiedCoders #HRConnect

Immediate Job Openings for IVR Medical Coders @ Vee Healthtek Job Description: 1+ Years of Experience in IVR Medical Coding. Specialty : IVR Medical Coding Experience : 1 - 3 Years. Designation : Medical Coder/ Sr Coder Certification: CPC/COC/CCS/CIC is Must Salary: 35K CTC Max Joining: Immediate Joiners only Location : Chennai/Trichy/Salem - WFO Interested Candidate can Call Immediately to 9443238706 (Available on Whatsapp) or forward your profile to ramesh.m@veehealthtek.com Regards, Ramesh - HRD 9443238706 ramesh.m@veehealthtek.com Vee Healthtek

Role & responsibilities The QA Testing Analyst - is responsible for the planning, integration, test casing, scripting and execution of all testing to ensure proper coverage, schedules and leads test deliverables review sessions as necessary, works on multiple projects/systems as a project team member and are considered to be a subject matter expert for a single project/system. These projects are of moderate to high complexity within one or more development environments. Ensure all planning and execution of assigned QA work (Integration, System, End to End and User Acceptance, production support) ifor contact center systems is executed and avoids escalation Participate in assigned Scrum ceremonies. Understand QA scope, provide QA estimates and plan the tests. Create Test cases/scripts (manual and automated) and ensure test data is in place. Execute Tests (manual and automated) on time. Participate in release discussions and provide QA support as needed. Understand existing Automation Framework and maintain and modernize it, automate regression tests, and add value for optimization. Provide hands on support in automation issues resolution and be a team player in ensuring Mobile QA Automation (UI & API) is successful. Good communication skills and coordinate with on shore and offshore members as needed. Daily status reporting to leadership during Functional Testing or Regression Testing and ensure the release defects are tracked to closure. Risks/Issues within team are communicated proactively to Immediate Manager and assist in tracking them to closure. Bring thought leadership in Mobile channel and add value to Testing needs. Testing tracked and documented through Azure Dev Ops May work in systems including contact center reporting and analytics, call recording, workforce management, speech analytics, Integrated voice response (IVR) or IVA, contact center call routing, agent skilling, agent desktop and phone and systems susch as CRM. Preferred candidate profile Negotiation skills with the ability to influence others by information/knowledge sharing Proficiency in using Cyara automation test suite, in addition to in depth knowledge of common testing methods, terminology and industry best practices Experience with contact center systems, including Cisco UCCE, Verint WFO Suite, Nuance natural language IVR, and VHT Callback. Genesys Cloud certification preferred. Experience with Agile collaboration systems, including Microsoft Azure DevOps (ADO) or Jira Excellent verbal and written communication skills with the ability to explain system issues clearly and concisely to all levels of management, and establish effective working relationships with our internal customers Ability to work in a fast-paced environment Experience in an Agile-Scrum environment Knowledge of data structures, data management practices, various corporate security rules, legal and regulatory obligations such as PCI, SOX or similar standards Advanced knowledge of using software packages or tools for processing or displaying data PLEASE SHARE THE RESUME TO binni.sharma@mounttalent.com or else whatsapp on 8800662549

ABOUT US: Paxcom a leading Digital Solution Provider is a part of Paymentus now, a leading electronic bill payment provider. PaymentUs leads the North American marketplace in electronic bill payment solutions and have recently signed a partnership with Paypal and Alexa. Recognized by Deloitte as one of the fastest growing companies in North America, Paymentus is the premier provider of innovative, reliable, and secure electronic bill presentment and payment services for more than 1300 clients leading the Utility, Telecom, Auto Finance, Insurance, Consumer Finance, and Health industries. Our comprehensive eBilling and Payment Platform allows our clients to provide a unified customer bill-pay experience that includes online, mobile, IVR, text, kiosk, and agent-assisted channels, as well as a full range of customer communication options. For more details, please visit www.paymentus.com Job Location: Gurugram Job Type: Permanent Interview process: Coding challenge >> Round 1 (Technical Webcam>> Managerial webcam round (Tech + Managerial) Join our team as an AI/ML Specialist and contribute to the delivery of cutting-edge capabilities by leveraging the latest technologies. In this role, you will collaborate closely with stakeholders and technical team members to drive impactful solutions. Requirements: Minimum of 4 years of relevant experience in Data Science, Machine Learning, and AI techniques, with a strong background in open source technologies. Exposure to Gen AI models such as Falcon, Llama 2, GPT 3.5 & 4, and Prompt Engineering. Experience in creating basic RAG pipelines. Familiarity with cloud services such as AWS (EC2, S3, ECR). Expertise in at least one of the following areas: Time Series Analysis, Standard Machine Learning Algorithms, or Deep Learning. Experience with statistical analysis, data mining, temporal and pattern analysis, correlation of events, predictive modeling, and pattern recognition for various use cases. Area of expertise: In-depth knowledge and hands-on experience with at least one object detection framework including TFOD, Detectron, and YOLO, operating within a large-scale distributed platform. Or, Solid understanding of Deep Learning fundamentals (CNN, RNN, attention/memory) and extensions (Transformer, LSTM, ResNet, etc.). Or, Knowledge of state-of-the-art ML algorithms such as BERT, ELMo, GPT, GPT-2, XLNET, T5, LSTMs, CRFs, etc., APIs, ONNX, and open-source methods. Strong experience with data science tools including Python scripting, CUDA, numpy, scipy, matplotlib, scikit-learn, bash scripting, and Linux environment. on-making and the ability to justify actions effectively. Why Join Us Empowerment to focus on pivotal tasks. Embrace a flexible and laid-back work atmosphere. Prioritize work-life balance. Appreciate collaborating with a goal-driven team. Interact with an approachable, supportive, and accomplished management team. Competitive compensation package. Engage with cutting-edge technologies as they emerge in the market. Witness the direct impact of your code on the lives of millions of customer.

Oracle is seeking an energetic and experienced Java/J2EE Developer to support the Oracle Contact Center and the migration of Oracle s global Contact Center operations to a modern Cloud Contact Center as a Service (CCaaS) platform. This role directly supports strategic Oracle initiatives including OCI Ops/Support and Oracle Health (VA/DoD, IHS customers) , enabling voice services across 80+ business units (Fusion, Health, Hospitality, etc.). The successful candidate will collaborate with technical architects, business stakeholders, and engineering teams to modernize IVR flows, build scalable applications, drive automation, and deliver enterprise-grade services on Oracle Cloud. Key Responsibilities: Redesign and implement high-availability services using OKE and CCaaS platforms Design and develop scalable microservices and APIs using Java, Helidon, and J2EE Build and deploy applications on Oracle Kubernetes Engine (OKE) Automate onboarding of new business units without impacting service quality Contribute to CI/CD pipelines and DevOps workflows to ensure delivery efficiency Collaborate on architectural decisions and create technical specifications Conduct unit testing, peer reviews, and maintain development best practices Required Skills and Experience: Strong hands-on experience with Java, J2EE, MVC, SOA, REST/SOAP web services Proven expertise in Contact Center technologies Microservices development with Helidon and deployment on OKE Application and API design with a focus on scalability and security DevOps experience with CI/CD, automated testing, and containerized services Familiarity with integration design patterns and enterprise onboarding Knowledge of web security, authentication methods, and SSO technologies Experience with Java IDEs (Eclipse, NetBeans, JDeveloper, IntelliJ) Agile development experience using tools like Jira Excellent troubleshooting, collaboration, and communication skills

SAP ISU CS/CRM (Customer Service) Functionalities - Well versed in ISU -Customer Service Base customizing and configuration Must have strong experience in SAP ECC 7.0 Customer Service (CS) integration with rest of the SAP components such as Project Systems (PS), Finance (FI/FICA), Controlling (CO), Logistics (SD/MM/PP) Hands on configuration Knowledge in following areas: Interaction Center Move-in, Move-out, Service notification, Service work order, Disconnection/Reconnection, etc Expertise Queues (TRFC/QRFC) handling and trouble shooting Experienced in SAP IS-U Business Master Data /Technical Master data configuration Should have hands on experience, architectural knowledge on SAP ISU-CS module with specific focus on interaction with third party systems SYCLO and MRS Well versed in Functional workflow designed Knowledge in web service integration with SAP Knowledge in Mobile Application like Fiori etc S/4 HANA Customer Management implementation will be an added advantage. Expertise in CRM WEB-UI Interaction Center, Complaints and Customer service process Hand on knowledge in CRM middleware configuration and trouble shooting Should have hands on experience, architectural knowledge on SAP CRM module with specific focus on interaction with third party systems IVR and CTI Experienced in CRM Collection management WEBUI integration IC web Client and SAP CRM Integration Well versed in base customizing and WEBUI configuration Module Expertise in CRM Sales and Service Strong change management, business process mapping and re-engineering experience required Candidate must have good Interpersonal skills, analytical skills, Problem solving skills and technical documentation skills. One full life cycle implementation of SAP ISU CS/CRM is an additional plus. Independently be able to work on project requirements in his/her specific work streams with quality deliverables.