261 Ivr Jobs - Page 11

Building long-term, strategic, relationships with customers and becoming a trusted advisor is the key success criteria for this role. The VRS consulting team will manage the customer relationship and individual engagements with a strong focus on operational excellence and establishing strategy for business impact. The VRS consulting team has a high level of individual accountability to create customer ROI s, customer engagement renewals, wider business development, and support the growth success of Value Realization Services team. How will you make an impact? Responsible for successful delivery of contact center performance improvement via the relevant NICE solutions, resulting in highly satisfied, referenceable customers Develop and maintain relationships with customers to ensure continued satisfaction Provide strong proven subject matter expertise to guide customers through recommendations and guidance on best practices within the product domains Facilitate Application Design Workshops followed by configuration, application usage testing and application best practices sessions. Collaborate with Business Consultant to align application design and usage with project success criteria and assist with development of recommendations and roadmap. Provide input into the project plan, deadlines, dependencies, and overlaying VRS activities Partner with other NICE team members to provide an excellent customer experience and internal collaboration to develop improved process recommendations Complete required project documentation on time, submit timecards according to policy, and track to annual objectives. Stay up to date with Industry standards and processes of WEM, CCaaS and Digital/AI and produce collateral, whitepapers etc. that help promote NICE Value Realization Services Provide support to perform financial analysis, benefits/impact analysis and create ROI models for the specific product domains Develop repeat business opportunities via successful delivery, credibility and thought leadership provided Identifying additional solution opportunities and providing information to account team Have you got what it takes? Deep and broad understanding of the WFM, Quality and Analytics solutions (NICE WFM, Nexidia and QC are a plus) Total 8 + and minimum of 3 years of experience supporting a contact center environment with Workforce Management, Quality and Analytics Proven ability to work independently while effectively handling project stakeholders, provide thought leadership, and gain strategic partnership Providing support to contact center teams and demonstrated operational performance improvements with benefit Excellent verbal, written communication and presentation skills are a must Multi-industry experience preferred

Monitor and maintain the Genesys Cloud platform to ensure optimal performance and uptime Troubleshoot and resolve incidents, service requests, and technical issues within SLAs Perform routine maintenance, upgrades, and patch management as required. Act as the primary point of contact for Genesys-related incidents in the production environment. Ensure changes are implemented through Change Management processes, minimizing impact on business operations. Proactively recommend improvements to enhance Genesys Cloud capabilities and user experience. Maintain detailed technical documentation, SOPs, and troubleshooting guides. Conduct periodic system health checks and capacity planning. Provide training and knowledge sharing to internal teams on Genesys Cloud best practices. Participate in regular BAU meetings, incident reviews, and service improvement discussions. Candidate Qualifications - Essential Business Experience and Technical Skills: Education: Bachelor in Computer Science or equivalent ITIL Foundation certification (preferred). Experience 3+ years in Genesys Cloud CX or Genesys Engage platforms. Experience with Genesys Cloud APIs, automation scripting, and reporting is a plus. Knowledge of IVR, Call Routing, SIP Trunking, and Contact Center Infrastructure. Experience in troubleshooting Genesys Cloud logs, APIs, and configurations. Familiarity with cloud-based contact center solutions and integrations. Ability to analyze logs and troubleshoot voice, chat, email, and digital interactions. Strong stakeholder management and communication skills for engaging with technical and business teams. Exposure to cloud platforms (AWS, Azure) and integration with CRM solutions (Salesforce, ServiceNow, etc.) is beneficial.

Greetings from ShrishaahrSoultions!! Hiring for Radiology coder - Chennai / Trichy Minimum 1+ Yr of Experience required WFO Notice Period: Immediate - 15 days Reach me@ HR Kalai : 7904847280, kalaiarasi.shrishaahrsolutions@gmail.com

Company Summary Trek Bicycle is a global leader in the design and manufacture of bicycles and related products. We believe bicycles offer simple solutions to some of the worlds most complex problems. Were committed to breaking down the barriers that prevent people from using bicycles more oftenfor transportation, recreation, and inspiration. Our mission is simple: create products we love and take care of our customers. We value fresh ideas from anywhere, positive energy, making tough calls when needed, and turning ideas into action quickly. We’re a team that believes in doing great work—and enjoying the ride. Position Summary Trek Bicycle is seeking an innovative and accomplished Business Analyst with deep experience in contact center platforms. This key, hands-on role will serve as the primary liaison between IT infrastructure, global customer care teams, and IT and business leadership. You’ll help shape the future of our contact center experience by identifying opportunities with business partners, articulating requirements to our vendors, and delivering measurable improvements to our tools and workflows. Key Responsibilities Serve as the primary administrator for our CCaaS platform (8x8). Collaborate with vendors and internal stakeholders to enhance contact center capabilities. Gather and document business requirements into functional and technical specs. Guide solutions through the full software development lifecycle in an Agile environment. Manage and configure call flows and IVRs. Oversee integrations, including 8x8 with Microsoft Dynamics CRM and our ChatBot Platform Cognigy. Lead or participate in vendor meetings, SLAs between us and the vendor, and roadmap planning. Support global teams on outcome-focused projects and collaborate across departments. Support infrastructure in managing gateways for our global Retail and Customer Care locations Drive testing, release management, and sprint planning activities. Use tools like JIRA, Confluence, Excel, and Power BI to document and communicate clearly. Create flowcharts, storyboards, and visuals to enhance system/user interface understanding. Maintain high standards of customer service, quality, and responsiveness. Stay up to date on Contact Center technologies, AI trends, Large Language Models (LLMs), and evolving privacy regulations (e.g., GDPR). Required Qualifications Bachelor's degree in an IT-related discipline or equivalent experience. 3+ years of experience in business/systems analysis, specifically in contact center or CCaaS environments. Proficiency with 8x8, or strong experience in similar platforms (RingCentral, Genesys, Five9, Talkdesk, Cisco, SalesForce Service Cloud). Excellent verbal and written communication skills; confident facilitator and interviewer. Expert notetaking and documentation skills. Experience managing vendor relationships and driving performance. Familiarity with Agile methodologies, sprint planning, and stand-up facilitation. Ability to manage multiple concurrent projects in a fast-paced environment. Working knowledge of testing and release practices. Experience in integrations with CRM and digital channels. Strong interest in AI, analytics, and reporting tools (Excel, Power BI). Nice-to-Haves Understanding the configuration Sip Trunks and Gateways Experience with Dynamics CRM integrations. Exposure to expense management, procurement systems, or reporting platforms. Familiarity with GDPR and other privacy laws. Passion for learning new technologies and improving business processes.

Job Description Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-based microservices and automated testing to ensure reliability and continuous improvement of the chatbot ecosystem. Responsibilities: Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction. Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements. Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies. Qualifications 3+ years of experience with the Google CCAI Bot framework, Dialogflow ES/CX, and Conversational AI technologies, including NLP, NLU, and ML. 3+ years of experience in IVR application development, including Nuance grammar development. Expertise in web services integration, including working with SQL databases, relational databases, and RESTful APIs. Experience with Google, Genesys, and related technologies, including GVP, Nuance Mix Tools. Strong understanding of agile development and Scrum best practices. Strong analytical skills for resolving technical issues in complex, distributed environments. Bachelors degree in a technology-related field or equivalent professional experience. Nice to have: Hands-on experience with Git, Jenkins, Maven, and automated testing methodologies. Experience with Genesys Composer We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Additional Information All your information will be kept confidential according to EEO guidelines.

Greetings from Global Healthcare Billing Partners Pvt. Ltd.!!! Hiring for Surgery @ Vepery Location !!! JOB DETAILS : Experience : 1+ Years of experience in Surgery Notice : Immediate Work Mode : Office Salary : Best in Market RESPONSIBILITIES : Exceeds the productivity standards for Radiology Medical Coding Perform coding for Radiology charts including contrast and enhancing drugs with a minimum of 98% accuracy and as per the turnaround time requirements. Maintains high degree of professional and ethical standards. COMPETENCIES / SKILL SET : *Minimum 1 years of Surgery coding experience *Analytical and problem-solving skills *Good multitasking, time management and organisational skills. *Problem-solving ability *Team working *Organization, time management, prioritizing and the ability to handle a complex, varied workload *Certification is Optional. QUALIFICATIONS & WORK EXPERIENCE : *Human science with bachelor or Master Degree / Life science graduates / Paramedical. *Knowledge in Anatomy and Physiology *1+ Years of experience in Surgery *Knowledge of MS Office (especially Excel and Word) Interested candidate contact to 9150064772 Regards Global HR Team 9150064772

We Are Hiring || IVR Clinical Reviewer || Hyderabad || Up to 7 LPA Exp :- Min 1+ years exp as a Clinical reviewer into IVR Only certified coders *Package :-Up to 7LPA Locations :- Hyderabad Work from office Reliving is Mandatory Notice period:Prefers Immediate joiners- 30 days Interested candidates can share your updated resume to amounikaaxiservices@gmail.com HR Mounika - 9849854938 (share resume via WhatsApp ) Refer your friend's / Colleagues

Greetings from Global Healthcare Billing Partners Pvt. Ltd.!!! Hiring for ED Coders @ Velachery Location !!! JOB DETAILS : Experience : 1+ Years of experience in ED PRO Coding Notice : Immediate Work Mode : Office Location : Velachery Salary : Max 3 LPA COMPETENCIES / SKILL SET : *Minimum 1+ years of ED coding experience *Analytical and problem-solving skills *Team working *Organization, time management, prioritizing and the ability to handle a complex, varied workload *Certification is Must & Active. QUALIFICATIONS & WORK EXPERIENCE : *Human science with bachelor or Master Degree / Life science graduates / Paramedical. *Knowledge in Anatomy and Physiology *1+ Years of experience in ED Coding. *Knowledge of MS Office (especially Excel and Word) Interested candidate contact to 9003239650 / 8925808598 - MALINI HR. Regards MALINI HR Global HR Team 90032 39650

Roles and Responsibilities: * Candidates should have minimum 1 year of experience into medical coding. * Any certification is mandatory. * If candidate is having any training exposure its added advantage. * Looking strong domain knowledge in Medical coding. * Salary is not a constraint. * Good communication . * Location : Chennai / Coimbatore /Pune *Day Shift. OPENING ED Facility Certified ( CHN / CBE & PUNE) EM Certified ( CHN / CBE & PUNE) Surgery Certified ( CHN / CBE & PUNE) Denial Certified ( CHN / CBE & PUNE) Pathology Certified ( CHN / CBE ) IVR Certified (CHN) Interested candidates reach @ 8122343331(calls Only)

Role Overview : Support and Troubleshoot issues within Genesys Cloud, also including SIP & Network. Teach agents and supervisors how to best utilize Genesys Cloud. Staying up to date with new functions in Genesys Cloud Assesses situations to make appropriate recommendations based on operational needs Adheres to support processes and best practices Prepares and/or reviews functional requirements documentation Adapts to prestigeless work within a small team environment Participate in operational meetings for technical guidance and solution proposals. Propose, design, develop, test, deploy Genesys Cloud flows based on business requirements. Design, develop, test and deploy full stack javascript web widgets used in Genesys Cloud. Develop ad hoc python scripts with Genesys Cloud SDK Job Requirement : Bachelor's degree or equivalent experience Proven experience as a software or solutions architect, with a strong portfolio of successfully delivered projects . Expertise in designing systems on cloud platforms such as AWS or Google Cloud. Strong knowledge of microservices architecture, APIs and RESTful services . Excellent communication and stakeholder management skills. Ability to think strategically and solve complex problems with a hands-on approach. 4+ years of Genesys Cloud Development Experience in Contact Center Solutions Be able to understand and analyze business needs with regard to call center implementation to develop, design, test and deploy call center solutions. Ability to troubleshoot and diagnose issues related to hardware, software, VoIP or network connectivity Some programming knowledge. Preferable Python, Go, JavaScript. Ability to think critically and logically articulate technical recommendations into business value - both verbally and through compelling presentations and proposals Ability to manage multiple priorities through detail orientation and strong organizational/planning skills Prestige less team player who values being organized. Strong analytic, organization and problem solving skills Must be passionate about contributing to an organization focused on continuously improving consumer experiences Interested candidates can share your resume on charmi.kapadia@etraveligroup.com Can contact on - 9326635865

The Strategy Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (SC GN) Management Level :Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales Implementation | Level: Analyst/ Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy Consulting Global Network's SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Ability to analyze and suggest recommendations around contact centers functions, products technology solutions covering AI Gen AI solutions Industry Experience :Knowledge Experience in any of industry divisions such as Communication Media Technology, Financial Services, Health Public Services, Products Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of industry specific Customer Service processes Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Read about us Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration application development. Qualification Experience:4-8years Educational Qualification:Engineering Degree or MBA from a tier 1 institute