IT Support

Job Title: IT Support Specialist

Location: Mumbai, Maharashtra, India

Job Type: Full-time, On-site

Job Summary: We are seeking a dedicated and proactive IT Support Specialist to join our team in Mumbai. The successful candidate will be the first point of contact for all IT-related issues, providing technical assistance and support to our employees. This role is crucial for ensuring the smooth operation of our IT infrastructure, maintaining system reliability, and supporting end-users with their hardware, software, and network needs.

Key Responsibilities:

• Helpdesk Support: Provide timely and effective first-line and second-line IT support to all employees via phone, email, and in-person, resolving technical issues related to hardware, software, network, and applications.
• Troubleshooting & Resolution: Diagnose and resolve technical problems efficiently, including desktop/laptop issues, printer malfunctions, network connectivity problems, software errors, and user account management.
• System Setup & Maintenance: Configure, install, and deploy new hardware (laptops, desktops, printers, peripherals) and software, ensuring all systems are properly set up and maintained according to company standards.
• User Account Management: Create, modify, and delete user accounts and permissions across various systems (e.g., Active Directory, email, business applications).
• Network Support: Assist with basic network troubleshooting (LAN/WAN, Wi-Fi connectivity), ensure network devices are operational, and escalate complex network issues to senior IT staff.
• Security & Data Protection: Adhere to IT security policies and best practices, assist in data backup and recovery procedures, and ensure data integrity and confidentiality.
• Documentation: Maintain accurate records of IT assets, support tickets, troubleshooting steps, and resolutions in the helpdesk system. Develop and update user guides and IT procedures.
• Inventory Management: Manage IT equipment inventory, track asset allocation, and coordinate with vendors for hardware and software procurement and repairs.

Required Qualifications:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Experience: 1-4 years of hands-on experience in an IT Support, Desktop Support, or Helpdesk role.
• Technical Skills:
• Proficiency in Windows operating systems (Windows 10/11) and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).
• Familiarity with macOS and common Apple products is a plus.
• Experience with Active Directory for user and group management.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Experience with remote support tools.
• Soft Skills:
• Excellent problem-solving and analytical skills.
• Strong communication skills (both written and verbal)
• Ability to work independently and as part of a team..

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹600,000.00 per year

Education:

• Bachelor's (Required)

Experience:

• IT Support: 1 year (Required)

Willingness to travel:

• 25% (Preferred)

Application Deadline: 11/07/2025