IT Support Engineer - L1

Assystem Stup is a full-service project delivery consultancy company offering master planning, comprehensive building design, engineering and project management services. We serve many clients in decarbonised energy, transportation, cities & territories, buildings and commercial, institutional, recreational and manufacturing facility infrastructures.

As part of Assystem Group, we combine strong expertise in engineering, project management and digitalisation to serve our clients worldwide.

We are looking for a Desktop Support Engineer to provide technical assistance to our internal clients. You will be involved in installing, upgrading and troubleshooting hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Qualifications

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• Graduate with IT Training and Certifications in Hardware and Networking
• Min. 3-4 years of experience in similar role
• Proficiency in ticketing systems and IT service management tools
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP)
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment and manage multiple priorities

Additional Information

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.