Internet of Things Engineer

About Client

Our client is a market-leading company with over 30 years of experience in the industry. As one of the world’s leading professional services firms, with $19.7B, with 333,640 associates worldwide, helping their clients modernize technology, reimagine processes, and transform experiences, enabling them to remain competitive in our fast-paced world.

Their Specialties in Intelligent Process Automation, Digital Engineering, Industry & Platform Solutions, Internet of Things, Artificial Intelligence, Cloud, Data, Healthcare, Banking, Finance, Fintech, Manufacturing, Retail, Technology, and Salesforce

Hi....!

We are hiring for below Positions

Job Title: IOT L2 Support

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IOT L2 Support:

IOT L2 support profile (at least 2-3 year experience)-

a. Technical Troubleshooting: Provide advanced technical support for AWS IoT services, resolving complex issues related to device connectivity, data ingestion, security, and integration with other AWS services.

b. Customer Interaction: Interact indirectly with customers to understand their technical issues, provide timely updates, and ensure customer satisfaction through effective communication and resolution of problems via JSM (Jira service Management) .

c. Incident Management: Handle escalated cases from Level 1/Level 3/ Business support, taking ownership of issues and driving them to resolution while adhering to defined service-level agreements (SLAs).

d. Root Cause Analysis: Perform thorough analysis of incidents, identifying root causes and implementing preventive measures to minimize recurring issues and improve service reliability.

e. Documentation and Knowledge Sharing: Document troubleshooting steps (Confluence), resolutions, and best practices for internal knowledge base and customer-facing documentation, contributing to the overall improvement of support processes and customer experience.

f. Any Experience- Experience in Jira, AWS Services (Lambda, Cloudwatch, Kinesis Stream, SQS, IoT Core) , NewRelic will be an advantage .

Note: Kindly share IOT L2 Support Profiles only

sushma.n@people-prime.com