Infrastructure Support Engineer - Noida

3 years

2 - 5 Lacs

Posted:2 weeks ago| Platform: GlassDoor logo

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Work Mode

Remote

Job Type

Part Time

Job Description

Our Context

We are seeking a skilled and proactive L2+ Infrastructure Support Engineer to provide advanced support across a broad range of technologies. The ideal candidate will have hands-on experience supporting Citrix and RDS infrastructures, VMware, AWS/Azure cloud environments, Linux and core Windows Server technologies.

You will play a critical role in ensuring system availability, performance, and security for our clients.


Your Missions

  • Cortex XDR: Deploy, monitor, and manage endpoint agents.
  • Palo Alto: Push and manage firewall rules across environments.
  • Provide L2+ level support for Windows Servers (2012/2016/2019/2022), RDS, and Citrix environments.
  • Administer Microsoft Azure and Office 365, including Exchange Online and hybrid deployments.
  • Administer IAM users, roles, and policies, following security best practices.
  • Configure and maintain basic networking and VPN access (VPC, security groups, site-to-site and client VPN).
  • Provide operational support for core AWS services (EC2, S3, etc.) in coordination with DevOps teams.
  • Manage and troubleshoot Citrix Virtual Apps & Desktops
  • Perform VM management and troubleshooting using VMware vSphere and ESXi.
  • Handle backup operations and restore processes using Veeam Backup & Replication.
  • Administer Active Directory, Group Policy Objects (GPO), DHCP, DNS, file servers, and NTFS permissions.
  • Manage Endpoint Protection tools like Bitdefender.
  • Maintain and support anti-spam tools and MFA administration (DUO or Authenticator).
  • Manage and maintain Zscaler ZIA/ZPA, our Zero Trust remote access solution.
  • Assist with patching, upgrades and regular maintenance of server environments.
  • Provide support for print servers.
  • Respond to escalated technical issues from L1 engineers and work collaboratively with other teams.
  • Maintain thorough documentation of systems, incidents, and standard operating procedures.

Required Technical Skills:

  • Networking: Good understanding of switching, routing, VLANs, and IP addressing.
  • Citrix (XenApp/XenDesktop), Citrix Cloud, Director, Storefront
  • RDS (Remote Desktop Services) - session management, licensing, gateway
  • Microsoft Windows Server 2012/2016/2019/2022
  • Microsoft Azure administration and infrastructure setup
  • AWS administration skills: IAM, EC2, VPC, VPN configuration, and S3 operations.
  • Office 365 / Microsoft 365 – administration, migration, hybrid
  • VMware ESXi, vSphere, VM snapshots, vMotion
  • Veeam Backup and Réplications
  • Active Directory, DNS, DHCP, GPOs
  • Jira (or similar ticketing system)
  • Nagios or any other remote monitoring & management tool
  • Spam filter systems
  • Zscaler Zero Trust remote access
  • MFA configuration ( DUO Admin Panel, Microsoft Authenticator...)
  • Bitdefender Endpoint Management
  • Print Server and Network Printer Configuration
  • In-place Upgrades of Windows OS and Server Roles

Preferred Qualifications:

  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • 3–5 years of hands-on experience in L2+ support within a hosting or managed services environment.

Relevant certifications preferred:

  • Microsoft Certified: Azure Administrator Associate (AZ-104)
  • Citrix Certified Associate (CCA-V)
  • VMware VCP
  • MCSA/MCSE
  • AWS Certified Cloud Practitioner
  • AWS Certified SysOps Administrator is a plus
  • ITIL v4 Foundation knowledge is a plus

Soft Skills & Attributes:

  • Excellent troubleshooting and analytical skills
  • Ability to handle high-pressure environments and prioritize issues effectively
  • Team player with collaborative attitude
  • Strong customer orientation and problem-solving mindset
  • Strong documentation and communication skills
  • Willingness to work flexible hours or shifts as per client SLAs

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