Information Technology Support Engineer (CCTV & ACS)

Job Title:

Experience Required:

Job Summary:

Key Responsibilities:

• Deliver Level 1 and Level 2 desktop support by efficiently diagnosing and resolving user issues.
• Facilitate incident management through collaboration with internal IT teams and external vendors.
• Ensure strict compliance with corporate IT policies and established security standards.
• Oversee inventory management, monitor stock levels, and manage equipment lifecycle processes.
• Manage and support Active Directory, DHCP, and DNS services.
• Conduct scheduled system maintenance and implement necessary software updates.
• Maintain Access Control Systems (ACS) and CCTV infrastructure to ensure optimal performance.
• Troubleshoot and resolve issues related to access control devices and surveillance systems.
• Respond promptly and effectively to security alerts and access-related incidents.
• Perform regular system audits, firmware upgrades, and access reviews in accordance with organizational policies.
• Coordinate with vendors regarding installations, maintenance, and support services.
• Maintain accurate and comprehensive documentation of system configurations and access logs.
• Uphold compliance with relevant security policies and regulatory standards.
• Provide end-user support and assist in investigations related to security concerns.

Preferred Skills:

• Proficient in Active Directory, DHCP, and overall system administration.
• Solid knowledge of Windows & Linux operating environments.
• Demonstrated experience designing, implementing, and maintaining

  ACS and CCTV systems

  .
• Familiarity with platforms such as

  CCure 9000, Lenel, Exacqvision, Milestone, Genetec

  , or equivalents would be added advantage.
• Skilled in troubleshooting and maintaining security system hardware and software.
• Basic understanding of networking fundamentals, including CCNA concepts.
• Experienced in resolving antivirus, printer, and general desktop issues.
• Knowledgeable in printer management, server environments, and Microsoft SCCM fundamentals.
• Excellent organizational, process management, and analytical skills.
• Professional demeanor with strong problem-solving abilities and supply chain knowledge.
• Competent in inventory control and effective verbal communication.

Education & Certifications:

• Bachelor’s degree in computer science, Engineering, or related field.
• Good to have CCNA or N+ certificates.