Hospitality Manager

Job Summary:

The Hospitality Manager for Executive residences is responsible for delivering exceptional service and a luxury lifestyle experience to residents. This role ensures the highest standards of hospitality, customer service, and resident satisfaction across all aspects of residential operations. The manager acts as the primary point of contact for residents and oversees concierge services, amenities, and front-of-house operations.

Key Responsibilities:

Resident Experience & Services

• Provide a 5-star, hotel-style experience for all residents and guests.
• Anticipate resident needs and deliver personalized services.
• Oversee concierge and daily operations to ensure top-tier service.
• Resolve resident issues, concerns, and complaints promptly and professionally.

Operations Management

• Supervise daily front-of-house operations and ensure all public and shared spaces are maintained to the highest standards.
• Coordinate with housekeeping, maintenance, and security teams to ensure a seamless resident experience.
• Manage vendor relationships related to hospitality services (e.g., laundry and catering).

Event Planning & Community Engagement

• Organize resident events, social activities, and lifestyle programming to foster a sense of community.
• Partner with local businesses and service providers to enhance resident offerings.

Team Leadership

• Recruit, train, and manage hospitality staff.
• Foster a culture of service excellence and professional development.
• Conduct regular performance reviews and staff training sessions.

Financial & Administrative

• Manage the hospitality services budget and expenses.
• Prepare reports on resident satisfaction, service performance, and feedback.
• Ensure compliance with all health, safety, and local residential regulations.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business, or related field.
• 3–5 years of experience in luxury hospitality, residential services, or hotel/resort management.
• Strong leadership, communication, and interpersonal skills.
• Proficient in property management software and Microsoft Office Suite.
• Knowledge of concierge systems and CRM tools a plus.
• Flexible schedule and ability to work evenings, weekends, and holidays as needed.

Key Competencies:

• Customer-centric mindset
• Attention to detail
• Conflict resolution and problem-solving skills
• Discretion and confidentiality
• Strong organizational and multitasking abilities