Head of Platform Services, Pune

Our client a large Investment Bank is looking to hire Head of Platform Services, Pune

Responsibilities

• Ensure smooth and seamless 24x7 Global IT Infrastructure Operations, including excellent ITIL Incident/Change/ServiceRequest/Problem Management
• Provide excellent people management to direct reports based in Pune
• Ensure Proactive capacity management and drive continuous improvement efforts, by identifying wasted effort, drive more efficient support practices

• Work closely with regional IT teams, Global Markets Technology software development, Platform Engineering, End-User Services, Service Management and Q/A Teams as required

• Ensure excellent Global server operations and strong adherence to Build, Deploy and patch standards
• Provide technical leadership to applications, database, storage and other platform Operations groups providing advice & guidance as appropriate
• Responsible for the change-the-bank and run-the-bank activities for Platform
• Accountable for escalation management and single point of contact for Infrastructure Ops
• Provide at all times an excellent, fast and responsive service to other teams
• Ensure that Infrastructure Operations are run cost-effectively and right-sized according to demand
• Ownership as gate-keeper for global infrastructure estate, responsible for managing demand efficiently and effectively

Requirements

• Bachelor degree or above in Computer Science or related disciplines

• At least 15 years of IT working experiences.

• Experience working in Infrastructure support systems support, preferably bulge bracket investment bank.

• Strong experience on Linux Server and Windows Server

• Strong experience on Oracle / Postgres / SQL Server

• Strong on Storage Solution

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• Production support experience with good problem solving and trouble shooting skills.
• Strong influencing and leadership ability, demonstrates strong personal ethics
• Must have exposure to working directly with business-facing technologists, vendors, and other project stakeholders as needed.
• Prefer candidates with regional/onsite experience
• Good communication skills
• Technically sound with strong urge towards innovative technology
• Experience in leadership of a technology group both in terms of man management & workload prioritization
• Strong People management experience, demonstrable knowledge in setting, measuring & reviewing objectives, performance reviews & managing people excellently
• Prepared to work unsocial hours as & when required
• Demonstrates structured thinking, including recording/tracking/prioritizing/scheduling work against available time and resources

Please share your updated resume to hrit@thecareerworks.com