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GN - SONG - Service - CX - Service Design - Senior Manager

GN - SONG - Service - CX - Service Design - Senior Manager

Accenture

3 - 5 years

13 - 18 Lacs

Mumbai

Posted:5 days ago| Platform:

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Skills Required

ux presentation skills ui service design ui/ux project management operations management data analysis service management photoshop shuttering telecommunication autocad center management product design service delivery design process illustrator

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title -
GN - SONG - Service - Amazon Connect Analyst
Management Level:
11-Analyst
Location:
Gurugram, DDC1A, NonSTPI
Must-have skills:Contact Center Strategy

Good to have skills:Strong problem-solving skills, adaptability to changing business needs, and expertise in cross-functional collaboration.
Job

Summary:
As part of the team, you will work on transformative engagement driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.
Roles & Responsibilities:

Lead and contribute to engagements around the design and implementation of innovative service strategies across various industries, focusing on enhancing customer value and operational efficiency.

Design and orchestrate seamless and efficient service delivery models, leveraging technology and human-centered design principles.

Conduct in-depth market research and competitive analysis to identify emerging trends and best practices in service design.

Collaborate with cross-functional teams (e.g., technology, operations, product development, client business functions) to develop and implement service design solutions.

Develop and implement customer journey maps, identifying key touchpoints, pain points, and opportunities for improvement.

Develop and present compelling proposals and presentations to clients, articulating the value proposition of service design solutions.

Manage project timelines, budgets, and resources effectively, ensuring project deliverables are met on time and within scope.

Stay abreast of the latest advancements in service design methodologies, technologies, and industry best practices and demonstrate though leadership

Professional & Technical

Skills:

Proven experience in service design, customer experience management, or a related field.

Strong understanding of service design methodologies, including journey mapping, service blueprinting, and design thinking.

Experience in conducting user research, data analysis, and competitive analysis.

Excellent communication, presentation, and interpersonal skills.

Strong analytical and problem-solving skills with the ability to think strategically and creatively.

Experience working in a fast-paced, client-facing environment.

Proficiency in relevant software tools (e.g., design software, data analysis tools)

Proficiency in assessing UI/UX

Deep understanding of specific industries preferred (e.g., financial services, healthcare, telecommunications, retail) and their unique service challenges and opportunities.

Familiarity with technology trends and emerging technologies (e.g., AI, IoT, blockchain, cloud computing) and their potential impact on service delivery.

Awareness of relevant regulations and compliance requirements related to service delivery in different industries.

Additional Information: An opportunity to work on transformative projects with key G2000 clients

Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.

Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional.

Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities

Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
About Our Company | AccentureQualification
Experience:
3 to 5 Years

Educational Qualification:
Any Degree

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Accenture

Professional Services

Dublin

600,000+ Employees

22546 Jobs

Key People

Julie Sweet

Chairman & Chief Executive Officer
KC Choi

Global Lead for Technology & Chief Operating Officer
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GN - SONG - Service - CX - Service Design - Senior Manager